As you would imagine, Storm Darragh will be causing broadband problems across the country with fallen trees, power failures, road closures etc. Openreach have put on extra staff during this time and will work to repair affected services as best as they can - but repair times may be longer than usual. If you are affected by faults, in most cases Openreach will already be aware. Running a line test from, the Control Pages may well show this, however please do email in and we'll try to update you.
Openreach have declared MBORC (Matters beyond our reasonable control) for various parts of the UK affected by the storms, effective from 9th December. This means that they may not be able to meet their normal Service Level Agreements and removes the recourse normally available to us when these are not met. In practice this means that there may be delays for installs and faults and we will have limited scope to escalate these.
Openreach still have MBORC in various areas of the UK.
Openreach still have MBORC in various areas of the UK which is still affecting appointments and Repair activities.
Openreach have removed the MBORC status from most areas. The areas that remain are Northern Ireland and South Wales.
The MBORC status was finally removed by Openreach for all areas on January 3rd.