BT Planned work affecting all services
MAINTENANCE Closed BT
STATUS
Closed
CREATED
Jan 22, 12:10 PM (13¾ days ago)
AFFECTED
BT
STARTING
Feb 12, 01:00 AM (In 6½ days)
CLOSED
Jan 29, 11:35 AM (7 days )
REFERENCE
42736 / AA42736
MASTODON
INFORMATION
  • INITIAL
    Starting in 6½ days by Andrew

    BT are performing "Simultaneous Upgrades" which will affect all BT ADSL, VDSL and FTTP services during the early hours of February 12th. It is disappointing that this work is a multi-site activity as we have multiple links to BT in multiple datacentres so as to prevent outages when BT have work to do.

    They say:

    Start: 2025-02-12 00:01. We're simultaneously upgrading some 21C network software across multiple sites. The PW window is from 00:01 until 07:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the devices to the new version of code. This will cause an outage to all customers of up to 15 minutes whilst the device restarts. However, if roll-back is required, the outage could exceed 1hr. All work will be complete by 07:00.

    In practice, we expect customers with BT provided connections to drop and reconnect a couple of times in the early hours of February 12th.

  • RESOLUTION
    7 days ago by Andrew

    CANCELLED! This notification fas sent to us by BT in error - their work is not expected to affect our services at all.

  • Closed