Upstream carrier problems for some incoming phone calls
MINOR Closed VoIP
STATUS
Closed
CREATED
May 02, 03:20 PM (12 days ago)
AFFECTED
VoIP
STARTED
May 02, 02:50 PM (12 days ago)
CLOSED
May 02, 04:21 PM (12 days ago)
REFERENCE
42759 / AA42759
MASTODON
INFORMATION
  • INITIAL
    12 days ago by Andrew

    One of our upstream carriers is reporting intermittent problem with some incoming calls. This will be causing phone calls to some some of our customers not to work. Updates to follow as we get them.

  • UPDATE
    12 days ago by Andrew

    Carrier says: We are still investigating the intermittent issues with incoming calls.

  • UPDATE
    12 days ago by Andrew

    Carrier says: "I’m afraid the intermittent issue with our inbound services is ongoing – please bear with us while we continue to investigate."

  • RESOLUTION
    12 days ago by Andrew

    From the carrier: Although we still have further detailed investigations to carry out, we are now confident we have isolated the underlying cause of today’s issues which eventually caused problems to both our inbound and outbound service to various extents plus resulted in some clients being unable to amend routing on numbers.

    Our team have checked all systems are operational and will continue to monitor for some time yet. Meanwhile we will be working hard to understand the cause, the impact and the mitigation steps we need to take. This will take a little time and we ask that you bear with us for a couple of days to complete this work but we will ensure you have a full report on Tuesday at the latest.

    Our usual monitoring, support and callout processes will remain in place all over the weekend and, due to today’s issues, we will have additional engineers doing manual checks throughout too but we do not anticipate any further disruption.

    Please accept our sincerest apologies for the problems our network has caused you and your customers today, we take any outage extremely seriously but we appreciate this one was particularly disruptive for many clients and we assure you that we will be doing our utmost to prevent a similar situation from recurring in the future.

  • Closed