Email problems
MINOR Closed Email
STATUS
Closed
CREATED
May 20, 05:52 PM (9½ days ago)
AFFECTED
Email
STARTED
May 20, 05:20 PM (9½ days ago)
CLOSED
May 21, 01:00 PM (8¾ days ago)
REFERENCE
42764 / AA42764
MASTODON
INFORMATION
  • INITIAL
    9½ days ago by Andrew

    We're currently experiencing a database problem that is affecting some services, eg sending/receiving of email. This is being looked in to at the moment.

  • UPDATE
    9½ days ago by Andrew

    Email services are running. We are needing to repair our database cluster. No email would have been lost as part of this problem, but some may have been delayed.

  • UPDATE
    8¾ days ago by Andrew

    Whilst the database was fixed overnight, the problem has reoccurred. We're investigating this again now.

  • UPDATE
    8¾ days ago by Andrew

    We have restated our database cluster on the previous kernel. The database is now operational, there was a period of a few minutes where some emails would have been delayed.

  • UPDATE
    8¼ days ago by Andrew

    Services have been running fine, but as we have had identical database problems twice within the space of a few hours we'll keep this incident open for now.

  • Closed