Intermittent call failures
MINOR Closed VoIP and SIMs
STATUS
Closed
CREATED
May 27, 06:34 PM (2½ days ago)
AFFECTED
VoIP and SIMs
STARTED
May 27, 06:00 PM (2½ days ago)
CLOSED
May 27, 07:51 PM (2½ days ago)
REFERENCE
42766 / AA42766
MASTODON
INFORMATION
  • INITIAL
    2½ days ago by James

    We're investigating a problem causing intermittent SIP call failures.

  • UPDATE
    2½ days ago by James

    The problem is only affecting one of our call routers, which has been taken out of service. This means calls should return to normal while we're investigating.

  • UPDATE
    2½ days ago by James

    Everything should be back to normal now, but some phones will need to re-register. This will happen in time, but if something's not working please re-register or reboot your phone.

  • UPDATE
    2½ days ago by James

    Closing this status, as all seems to be well, but we're continuing our investigation into the cause.

  • Closed