Some L2TP services dropped and reconnected
MINOR Closed L2TP
STATUS
Closed
CREATED
Jun 12, 10:52 AM (7 days ago)
AFFECTED
L2TP
STARTED
Jun 12, 10:38 AM (7 days ago)
CLOSED
Jun 12, 07:30 PM (6½ days ago)
REFERENCE
42768 / AA42768
MASTODON
INFORMATION
  • INITIAL
    7 days ago by Andrew

    One of our L2TP routers had a problem and restarted whilst we were performing some diagnostics on it. This caused some customer's L2TP connection to drop and reconnect. We've taken this router out of service for the time being whilst we investigate further.

  • UPDATE
    6½ days ago by Andrew

    Some services dropped again at around 7pm, they are reconnecting...

  • UPDATE
    6½ days ago by Andrew

    L2TP services have been unstable since 7pm, we're investigating

  • UPDATE
    6½ days ago by Andrew

    Service was stable from around 7:25PM. We continue to monitor and investigate the cause.

  • Closed