VoIP outage this morning
MINOR Closed VoIP
STATUS
Closed
CREATED
Jun 17, 09:07 AM (1¾ days ago)
AFFECTED
VoIP
STARTED
Jun 17, 04:20 AM (2 days ago)
CLOSED
Jun 17, 07:35 AM (2 days ago)
REFERENCE
42771 / AA42771
MASTODON
INFORMATION
  • INITIAL
    2 days ago by Andrew

    We had a problem with part of our 'back end' systems that manage our voip service. This caused problems for calls and registrations. The issue was resolved at 7:35AM.

  • RESOLUTION
    2 days ago by Andrew

    The problem was caused by our Redis cluster backend failing to fail over. The cause of this is being investigated.

  • Closed