CityFibre Outage
MINOR Closed Broadband
STATUS
Closed
CREATED
Jul 25, 06:21 PM (6 days ago)
AFFECTED
Broadband
STARTED
Jul 25, 06:00 PM (6 days ago)
CLOSED
Jul 26, 07:45 AM (5½ days ago)
REFERENCE
42783 / AA42783
MASTODON
INFORMATION
  • INITIAL
    6 days ago by James

    A number of our customers connected via CityFibre just experienced an outage of at least fifteen minutes. We're investigating.

  • UPDATE
    6 days ago by Shaun

    No word from CF yet, we are chasing

  • UPDATE
    6 days ago by Shaun

    Circuits have remained stable but still no reference to the outage from CF, we'll continue monitoring and post an update once we get details back from them.

  • RESOLUTION
    5½ days ago by James

    CityFibre services have remained stable since the two 16-minute outages on Friday evening (6pm and 8:17PM) - though we did have our own planned work around 3AM that meant that some lines dropped and reconnected. Our initial thoughts are that CityFibre had some sort of problem with their equipment that we interconnect to in London, but we're waiting to hear back from them.

  • Closed