BT drops overnight
MINOR Closed BT
STATUS
Closed
CREATED
Nov 19, 08:42 AM (1 day ago)
AFFECTED
BT
STARTED
Nov 18, 11:00 PM (1¼ days ago)
CLOSED
Nov 18, 11:50 PM (1¼ days ago)
REFERENCE
42801 / AA42801
MASTODON
INFORMATION
  • INITIAL
    1¼ days ago by Andrew

    There were several 'blips' overnight that affected some BT customers between 11PM and midnight. Service has been stable since, we are investigating the cause

  • UPDATE
    1 day ago by Andrew

    We had another loss of light on one of our BT hostlinks - this time one of the links in Telehouse - a different site to that of the similar incidents last week. It is very unusual indeed to have had 3 loss of light events on three separate fibres within the space of 8 days! Thee fibres terminate on different equipment and datacentres at BT's end. This has been raised with BT and we will follow up with our account manager later this morning.

  • RESOLUTION
    1¼ days ago by Andrew

    This was caused by BT planned work, which went wrong. They are planning work on the other pair of fibres on this hostink during the early hours of Thursday 20th November, but we will take this out of service beforehand.

  • Closed