Data SIMs drop and reconnecting
MINOR Closed Data SIMs
STATUS
Closed
CREATED
Jan 19, 10:44 PM (2 months ago)
AFFECTED
Data SIMs
STARTED
Jan 19, 10:18 PM (2 months ago)
CLOSED
Jan 20, 06:47 AM (2 months ago)
REFERENCE
42825 / AA42825
MASTODON
INFORMATION
  • INITIAL
    2 months ago by Andrew

    At 22:18 we had a large number of data SIMs drop their connection. They are reconnecting at the moment, but it looks like some are struggling with their connection. This looks like an upstream problem - ie within the mobile network or the network operator.

  • UPDATE
    2 months ago by Andrew

    Data SIMs are now stable.

  • RESOLUTION
    2 months ago by Andrew

    Just to provide more clarification on this, our carrier's network team was carrying out works on one of their routers. This was not expected to affect Data SIM routing, but had an unforeseen knock-on. They've identified the root cause and are taking steps to rectify this.

  • Closed