Call problems affecting incoming calls to 07 numbers
MINOR Closed 07 Numbers
STATUS
Closed
CREATED
Jan 27, 01:12 PM (25¾ days ago)
AFFECTED
07 Numbers
STARTED
Jan 27, 12:30 PM (25¾ days ago)
CLOSED
Jan 29, 10:29 AM (23¾ days ago)
REFERENCE
42828 / AA42828
MASTODON
INFORMATION
  • INITIAL
    25¾ days ago by Andrew

    One of our carriers is currently experiencing connectivity issues with their service (again). Their engineering team is investigating this issue.

  • UPDATE
    25½ days ago by Andrew

    From Carrier: Mitigation measures have been implemented by our Voice Engineering team that have resulted in positive improvements in voice performance.

  • UPDATE
    25½ days ago by Andrew

    From the carrier: Unfortunately the loss of connectivity issue on the SBC, leading to degraded voice performance, is still ongoing and some of the calls are affected.

  • UPDATE
    25 days ago by Andrew

    From the carrier: This incident is still ongoing and our SBC Vendor is working closely with their ISP in order to implement permanent fixes to avoid further recurrences.

  • UPDATE
    24¾ days ago by Andrew

    The problem has improved somewhat in the past hour or so and we're seeing incoming calls connect OK.

  • RESOLUTION
    23¾ days ago by Andrew

    Closing for now, as calls have been working ok for the past 22 hours.

  • Closed