AAISP incident and status page

AAISP Incidents and Status Page

We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.

Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.
(If you believe there is a major issue, that affects multiple customers and that is not shown here, please start your text with MSO which will wake staff if necessary).
Please use our Ideas site if you have ideas or suggestions regarding our service.
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.

11 Feb 2013 14:15:43

[Broadband and Ethernet] - Packet loss on FTTP line on BRADWELL ABBEY exchange - Closed

Details 21 Jan 2013 16:24:43	There is packet loss on FTTP lines on the BRADWELL ABBEY exchange, we have reported this to BT.
Update 22 Jan 2013 09:26:50	The packet loss appears to have disappeared at around 22:00 last night. We're awaiting further updates from BT later on today.
Update 01 Feb 2013 23:50:25	This is still a problem, and we're seeing low levels of packet loss which will affect speed. The latest from BT is that they have planned work on 6th Feb to increase capacity. We will try to get more details and a clarification as to wether this upgrade will fix the problems that our monitoring and customers are seeing.
Resolution	BTs planned capacity increase on 6th Feb appears to have resolved the issue.
Started	16 Jan 2013 14:20:02 by AAISP Staff
Closed	11 Feb 2013 14:15:43