14 Aug 2017 09:14:59
[Broadband] Customers on "e.gormless" LNS having routing problems - Closed
Posted: 11 Aug 2017 18:44:38
We're needing to restart the 'e.gormless' LNS - this will cause PPP to drop for customers. Update to follow.
11 Aug 2017 18:46:19
Customer on this LNS should be logging back in - (if not already)
11 Aug 2017 19:00:27
There are still some lines left to log back in, but most are back now
11 Aug 2017 19:10:47
Most customers are back now.
13 Aug 2017 12:12:47
This happened again on Sunday morning, and again a restart was needed. The underlying problem is being investigated.
Resolution We have now identified the cause of the issue that impacted both "careless" and "e.gormless". There is a temporary fix in place now, which we expect to hold, and the permanent fix will be deployed on the next rolling update of LNSs.
Started 11 Aug 2017 18:30:00
Closed 14 Aug 2017 09:14:59