Failed TT planned works
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Jul 26, 11:39 AM (4½ months ago)
CLOSED
Jul 27, 02:05 PM (4½ months ago)
REFERENCE
2537 / AA2537
INFORMATION
  • INITIAL
    4½ months ago by Shaun

    We have a small number of customers affected by a failed TT planned works (RFC67755) that took place over night. It appears a number of customers have 'stuck' sessions Impacted exchanges Eltham, Deptford, Brixton, Catford, Kidbrooke, Vauxhall, Gipsey Hill, Rushey Green, Sydeham, Dulwich, Poplar, Croydon, Thornton Heath, Mile End, Bermondsey, Lee Green, Bexleyheath, Grove Park, Greenwich, Bromley, New Cross, Thamesmead, Balham and Walworth Affected area code – 020

  • UPDATE
    4½ months ago by Shaun

    Latest update from TT 'A technical bridge call is being setup between NOC, Incident Management, Service Delivery and Network Operations in order to determine the nature of the fault; so far both NOC and Network Operations has been unable to find any issues.' They need to keep looking then ...

  • UPDATE
    4½ months ago by Shaun

    No word yet from TT but it looks like the affected circuits started working again in the last 20 minutes.

  • RESOLUTION
    4½ months ago by Shaun

    The only update we had from TT was :- There was a firmware upgrade on the nge, it caused some issues with some wholesale routing instances.

  • Closed