Line drops today for some customers
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Jan 07, 11:40 AM (2¼ months ago)
CLOSED
Jan 07, 04:44 PM (2¼ months ago)
REFERENCE
27313 / AA27313
INFORMATION
  • INITIAL
    2¼ months ago by Andrew

    We've had two occasions where a reasonable number of lines have dropped their PPP connected and logged back in. This has happened at 11:44 and 12:01.

    Most of the lines have been TalkTalk, but not all. We're investigating further

  • UPDATE
    2¼ months ago by Andrew

    There have been further blips this afternoon, although smaller in size. These occurred at 13:29, 13:32 and 13:39. We're awaiting a response from TalkTalk and are investigating this ourselves as some BT circuits seem to be affected too.

  • UPDATE
    2¼ months ago by Andrew

    The drop at 13:29 was a separate incident and was a small number BT circuits - possibly relating to incident https://aastatus.net/27319

  • UPDATE
    2¼ months ago by Andrew

    There have been further drops from 14:30 onward. We're in discussion with TalkTalk at the moment.

  • UPDATE
    2¼ months ago by Andrew

    There have been no drops since just before 3PM. TalkTalk are still looking in to this, and a currently saying that "this looks like a tunnel drop on the LTS. [one of TalkTalk's routers]". More information to follow.

  • UPDATE
    2¼ months ago by Andrew

    There have been no drops since 16:46 yesterday - we're still investigating the cause of this.

  • UPDATE
    2¼ months ago by Andrew

    We suspect the drops were caused by something on our own network - we're investigating further and doing some tests at 6:30AM tomorrow (2019-01-09).

  • UPDATE
    2¼ months ago by Andrew

    Planned work scheduled for 6:30 AM tomorrow: https://aastatus.net/27333

  • RESOLUTION
    2¼ months ago by Andrew

    These drops were caused by separate events happening on our network at the time. The cause was due to a miss-configuration of some network interfaces which has since been fixed. We do apologise for the inconvenience these caused those affected on Monday.

  • Closed