Slow or unable to connect to our mail servers
MINOR Closed Email services (IMAP and POP3)
STATUS
Closed
AFFECTED
Email services (IMAP and POP3)
STARTED
Jan 25, 10:30 AM (2¾ months ago)
CLOSED
Jan 25, 11:05 AM (2¾ months ago)
REFERENCE
27648 / AA27648
INFORMATION
  • INITIAL
    2¾ months ago by Andrew

    We're investigating a problem with customers accessing their email on our older email servers, eg timeouts or errors in their email programs whilst trying to read or download email.

  • UPDATE
    2¾ months ago by Andrew

    The problem is relating to one of our back-end file servers, which we're restarting now.

  • UPDATE
    2¾ months ago by Andrew

    The file server is online, and we're performing checks before bringing back the email services.

  • UPDATE
    2¾ months ago by Andrew

    Customers should be able access their emails again now. Emails haven't been lost, but some are queued and so there may be a delay in some arriving in your inbox.

  • RESOLUTION
    2¾ months ago by Andrew

    Email services have been working as normal for a while now, and queued mail has caught up. We do apologise for the inconvenience. We are continuing to move customer to our new email servers as per status post: https://aastatus.net/27530

  • Closed