Problems at Maidenhead Datacentre
MAJOR Closed Maidenhead connectivity
STATUS
Closed
AFFECTED
Maidenhead connectivity
STARTED
Jun 24, 09:54 PM (3¾ months ago)
CLOSED
Jun 26, 12:49 AM (3¾ months ago)
REFERENCE
30208 / AA30208
INFORMATION
  • INITIAL
    3¾ months ago by Andrew

    We're investigating problems with services hosted at our Maidenhead Datacentre - this is affecting VoIP, sending email, Control Pages and some other services as well as customer servers we host.

  • UPDATE
    3¾ months ago by Andrew

    We know of other companies with hosting in Maidenhead who are also affected. We're trying to contact the Datacentre. (They do have planned work to test their generators this evening http://status.pulsant.com/incidents/39b86yzhy09q)

  • UPDATE
    3¾ months ago by Andrew

    Datacentre staff have confirmed that they are aware of a problem with power.

  • UPDATE
    3¾ months ago by Andrew

    Status post from Datacentre: http://status.pulsant.com/incidents/gmf23drn4cm5

  • UPDATE
    3¾ months ago by Andrew

    We've not got power back yet, but Datacentre staff say: 'Our DC team have identified the issue and verifying services are restored.'

  • UPDATE
    3¾ months ago by Andrew

    The datacentre have restored some power, but it seems we are still without.

  • UPDATE
    3¾ months ago by James

    We have an engineer en-route to the DC now.

  • UPDATE
    3¾ months ago by James

    Engineer is on site, and investigating now.

  • UPDATE
    3¾ months ago by Andrew

    Services are being restored

  • UPDATE
    3¾ months ago by Andrew

    Service has been restored.

  • RESOLUTION
    3¾ months ago by Andrew

    Power was lost at the datacentre as as result of something going wrong with low risk UPS/Generator maintenance by the datacentre.

    Update 1 July: The datacentre say that whilst the UPS was disconnected for planned maintenance they incurred a coincidental loss of utility mains power, and thus power to the site was lost.

  • Closed