Some BT lines dropped
MINOR Closed BT DSL
STATUS
Closed
CREATED
Jan 18, 04:12 PM (19 days ago)
AFFECTED
BT DSL
STARTED
Jan 18, 04:05 PM (19 days ago)
CLOSED
Jan 18, 05:00 PM (19 days ago)
REFERENCE
42504 / BTW 6887/23
INFORMATION
  • INITIAL
    19 days ago by Andrew

    We saw a number of BT lines drop at around 16:05. Most have reconnected.

  • UPDATE
    19 days ago by Andrew

    Looks like this affected other ISPs too. Also looks to have affected lines in the south-east of the UK.

  • UPDATE
    19 days ago by Andrew

    Whilst many lines reconnected after a minute or two, some are still offline. Customers still down could try switching off their router for a couple of minutes then retrying. (High demand in the BT network can cause problems when many lines to to reconnect at the same time)

  • UPDATE
    19 days ago by Andrew

    Most of lines that are still offline are those in EC postcodes - but the majority of lines that dropped initially are back.

  • UPDATE
    19 days ago by Andrew

    We've given BT a list of circuits that are still down. (The number of lines still down is about 15% of the total number of lines that dropped initially)

  • UPDATE
    18¾ days ago by Andrew

    The remaining lines reconnected just before 5PM

  • RESOLUTION
    19 days ago by Andrew

    This was an incident at BTs FARADAY location affecting multiple ISPs and many broadband lines in the south-east of the UK. BT have not yet given further details about the cause.

  • Closed