BT planned work on one of our interlinks
MAINTENANCE Closed BT
STATUS
Closed
CREATED
Mar 14, 02:37 PM (30¾ days ago)
AFFECTED
BT
STARTED
Mar 25, 03:00 AM (20¼ days ago)
CLOSED
Mar 27, 09:03 AM (17¾ days ago)
REFERENCE
42640 / AA42640
MASTODON
INFORMATION
  • INITIAL
    20¼ days ago by Andrew

    We have multiple interlinks to BT that carry our broadband traffic. BT have scheduled planned work on our links in our Harbour Exchange Square datacentre for 27th March between midnight and 6AM.

    So as to minimise the impact on our customers, we will move traffic off these links on 25th March at 3AM. This should be seamless, but last time we attempted this BT had a misconfiguration which caused some customers to drop their connection!

  • UPDATE
    19¾ days ago by Andrew

    Our part of this work (to move traffic) has been rescheduled for Tuesday 26th March at around 3AM.

  • UPDATE
    19 days ago by Andrew

    This work has been interrupted by the major problems we saw with our BT hostlinks during the early hours of 26th March: https://aastatus.net/42648 Updates will follow later in the day, once we've head back from BT.

  • UPDATE
    19 days ago by Andrew

    At 5:20 we cleanly shut down the hostlink to BT to move traffic away so as to free the link up for BT to carry out their work tomorrow.

  • RESOLUTION
    17¾ days ago by Andrew

    Unfortunately BT's migration didn't go to plan and they rolled back their change. No customer circuits were affected. The work will be rescheduled for a later date.

  • Closed