Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 21, 12:00 PM (1¾ months ago)
CLOSED
Jul 21, 12:23 PM (1¾ months ago)
DESCRIPTION
We're investigating a problem with broadband line not able to log in to us. This will be affecting brand new and lines that have dropped in the past hour and are now unable to re-connect.
Resolution: Wo do apologise to those customers who were caught by this. There was a configuration error during the process of setting up additional LNS routers.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 09, 02:33 PM (5¼ months ago)
CLOSED
Apr 10, 10:15 AM (5¼ months ago)
DESCRIPTION
We are aware of some problems affecting TalkTalk lines in the Oxfordshire area No further updates but we'll let you know as soon as we get a further update
Resolution: Technical / Suspected Root Cause Card failed, engineer attended and replaced card to restore service.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Mar 19, 07:08 PM (6 months ago)
CLOSED
Mar 19, 07:29 PM (6 months ago)
DESCRIPTION
At around 19:08 we saw some broadband lines drop and reconnect. This was due to one of our LNSs crashing. The cause is being investigated.
Resolution: Many lines reconnected quickly, and most were back online by 19:13

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Mar 10, 03:30 PM (6¼ months ago)
CLOSED
Mar 10, 04:15 PM (6¼ months ago)
DESCRIPTION
We're seeing some TalkTalk lines reconnecting - these are looking a little odd - they seem to be mostly in the north half of the UK, and lines seem to be dropping once and then reconnecting. This has been going on since 15:30.
Resolution: Service was stable from around 16:15 - Further Information from TalkTalk in https://aastatus.net/39630

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 12, 11:55 AM (8 months ago)
CLOSED
Jan 12, 12:12 PM (8 months ago)
DESCRIPTION
We're seeing a small/moderate amount of lines drop at about 11:55 - they are TalkTalk connected and in the south/east of England area. as of 12:03 they have not reconnected.
Resolution:

Lines reconnected by 12:10. We suspect a fault somewhere in TalkTalk's network, we'll post an update when we hear back from them.

TalkTalk say: We have some transmission issues around Hove, its being investigated.

Further info from TalkTalk: Multiple Core links flapped circuits have recovered and being monitored.


MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 11, 02:45 PM (10¼ months ago)
CLOSED
Nov 11, 03:08 PM (10¼ months ago)
DESCRIPTION
We're investigating broadband drops
Resolution: The fault lasted from 14:45 through to 15:08 and was affecting some BT circuits that were on 6 of our 20 LNSs (the routers at our side that broadband lines connect to). Of those affected some had a short blip and others had a high amount of packetloss. The cause of the drops and loss was loss of connectivity to some parts of BTs network. However, this is likely a problem our side rather than at BT. The affected LNSs are on the same set of network switches. We've not yet identified the root cause, but our investigations will continue, and we'll be planning some out of hours work in relation to this.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 20, 11:55 AM (11 months ago)
CLOSED
Oct 20, 12:10 PM (11 months ago)
DESCRIPTION
There was a network problem at around noon which lasted for a few minutes which would have caused some destinations on the wider internet to be unreachable. This was resolved at the time
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Aug 17, 09:45 PM (1 year ago)
CLOSED
Aug 17, 11:05 PM (1 year ago)
DESCRIPTION
We've had a few lines drop their PPP connection this evening, and our blip graph is showing spikey activity from around 9:45PM, we're investigating.
Resolution: about 5% of broadband lines were affected by loss of service due to a suspected hardware failure (yet to be confirmed) of one of our LNS routers - this is the router that customer broadband lines connect to at our side. This device has been taken out of service and lines reconnected. Work will be scheduled to replace the faulty hardware with spares.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 31, 04:05 PM (1 year ago)
CLOSED
Jul 31, 07:03 PM (1 year ago)
DESCRIPTION
A number of customers in the North London area are experiencing total loss of service. Impacted exchanges include New Southgate,Muswell Hill, Walthamstow, Kingsland Green, Wickford, Bowes Park, Goodmayes, Ilford North and Stamford Hill. Engineers are investigating and we'll post further updates as and when we receive them.
Resolution: Circuits recovered, reason for outage requested

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 11:56 AM (1 year ago)
CLOSED
Jul 23, 02:10 PM (1 year ago)
DESCRIPTION
There looks to be a BT fault that has caused a number of lines to drop PPP from around 11:56. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.