Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 23, 11:29 AM (1¾ months ago)
CLOSED
Jan 23, 11:58 AM (1¾ months ago)
DESCRIPTION
At around 11:29 a small number of customers dropped their sessions and reconnected a few minutes later. This was due to our planned work in the datacentre today, though these drops were not expected.
Resolution: The drop for these customers was caused by human error - I do apologise.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 10, 02:10 PM (2¼ months ago)
CLOSED
Jan 10, 02:30 PM (2¼ months ago)
DESCRIPTION
Investigations underway
Resolution: A crash of the Z.Witless LNS caused a number of lines to drop and reconnect. The cause has been investigated, and is related to an extremely rare race condition. (This is separate to the previous problems we've had in December which have since also been fixed)

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 17, 10:23 AM (4 months ago)
CLOSED
Nov 17, 05:18 PM (4 months ago)
DESCRIPTION
Update from supplier; We've identified an issue impacting customer connectivity. Our initial analysis shows the issue is impacting service in and around London regions. We're currently working through the impact and issue and will look to provide more detail as soon as we have it. We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible.
Resolution: This was caused by a fibre break in the London area - traffic was rerouted, and has remained stable.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 01, 12:29 PM (8½ months ago)
CLOSED
Jul 01, 07:10 PM (8½ months ago)
DESCRIPTION
We're aware of a problem affecting some TalkTalk based lines. We are investigating with TalkTalk.
Resolution: Since the reconnects at 19:09, the packetloss problem has gone away, TalkTalk lines look to be working as normal. Interestingly, a few lines actually started to show small amounts of packet loss on Thursday at 2:20AM, which gradually increased. We'll post more information about the case as and when we get it from TalkTalk.

TalkTalk's conclusion is: We have moved traffic from a faulty card, the card has been shut down, this has resolved the issue.


MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 27, 05:44 PM (8¾ months ago)
CLOSED
Jun 28, 12:24 PM (8½ months ago)
DESCRIPTION
We've noticed a number of Talk Talk line drop starting around 17:27. Most have since reconnected. We have opened a ticket with TT to investigate
Resolution: Update from TalkTalk: Some customers got re-routed to alternate core network devices following two short-duration fibre disturbances within our core network. This has been escalated to an on-call engineer for further investigation. TT have now closed the incident.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 20, 11:06 AM (9 months ago)
CLOSED
Jun 20, 11:05 AM (9 months ago)
DESCRIPTION
We're investigating a spike of reconnecting circuits
Resolution: The LNS was reset by its auxiliary "watchdog" processer, probably as a result of over sensitive tolerances on the power rail monitoring. The LNS is running older firmware on its auxiliary processer and the tolerances have been changed in later revisions. We will schedule an upgrade and will take this LNS out of duty in the meantime.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 13, 11:08 AM (11 months ago)
CLOSED
Apr 13, 04:32 PM (11 months ago)
DESCRIPTION
We are seeing an increased amount of TalkTalk Auth issues affecting a small number of customers. TTB have acknowledge a fault their side and are taking steps to resolve. Further updates to follow...
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 09, 03:04 PM (1¼ years ago)
CLOSED
Nov 09, 03:08 PM (1¼ years ago)
DESCRIPTION
A small number of lines on our 'G.Gormless' LNS reconnected. This is due to the router crashing. The cause is being investigated.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 25, 02:33 PM (1¼ years ago)
CLOSED
Oct 25, 02:40 PM (1¼ years ago)
DESCRIPTION
We've seen a significant proportion of BT backhaul lines drop. Most seem to have reconnected. We're investigating the cause.
Resolution: The cause of this was a switch problem at BTs end of our link.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 25, 07:25 AM (1¼ years ago)
CLOSED
Oct 25, 12:00 PM (1¼ years ago)
DESCRIPTION
We're seeing loss on some TalkTalk circuits, possibly relating to engineer works last night. Our suppliers are investigating. Current update is - We are currently working to identify the root cause and implement the appropriate resolution. The service impact is currently unknown at this time. Further information will be provided within the next update due time.
Resolution: