Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 20, 10:10 AM (2½ months ago)
CLOSED
Apr 20, 10:15 AM (2½ months ago)
DESCRIPTION
At around 10:05 this morning some customers on one of our LNSs experienced a couple of PPP reconnects. This was caused by an unexpected restart of the "R.Gormless" LNS. Line reconnected by 10:15 We're investigating the cause.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 28, 02:00 PM (7¼ months ago)
CLOSED
Nov 28, 02:10 PM (7¼ months ago)
DESCRIPTION
Customers on one of our LNSs (G.gormless) had a PPP drop and reconnect at 2PM.
Resolution: This was due to the LNS crashing, causing lines to reconnect their PPP.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 24, 02:28 PM (8½ months ago)
CLOSED
Oct 24, 04:00 PM (8½ months ago)
DESCRIPTION
We have seen quite a few TT lines drop PPP this afternoon, we have raised this with them and will update this post when we have further information. This only appears to have affected TTB circuits.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 30, 05:10 PM (1¼ years ago)
CLOSED
Jan 30, 07:30 PM (1¼ years ago)
DESCRIPTION
We've seen problems with ADSL and VDSL lines in the Gloucester area since about 5PM this evening. This has been reported to BT. Lines seem unable to stay online for longer than a few minutes.
Resolution: We'll update this post with further details from BT when we get it.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 07, 11:40 AM (1½ years ago)
CLOSED
Jan 07, 04:44 PM (1½ years ago)
DESCRIPTION

We've had two occasions where a reasonable number of lines have dropped their PPP connected and logged back in. This has happened at 11:44 and 12:01.

Most of the lines have been TalkTalk, but not all. We're investigating further


Resolution: These drops were caused by separate events happening on our network at the time. The cause was due to a miss-configuration of some network interfaces which has since been fixed. We do apologise for the inconvenience these caused those affected on Monday.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 09, 12:22 PM (1¼ years ago)
CLOSED
Jan 09, 02:09 PM (1¼ years ago)
DESCRIPTION
We are currently seeing an outage for lines connected to the Euston exchange via the TalkTalk backhaul. Customers suggest this is possibly due to building work. There is no incident report raised yet by our carrier, however we will update you when we have any further news.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Dec 11, 09:00 PM (1½ years ago)
CLOSED
Jan 04, 09:15 AM (1½ years ago)
DESCRIPTION
We're seeing low levels (1-5%) of packet loss and low throughput (eg 16-60 variable on a 70M VDSL) in the evenings on some TalkTalk connected lines in the SO postcode area. We've passed the affected lines on to TalkTalk for them to investigate further.
Resolution: TalkTalk moved some of the traffic off the congested cable link at Southampton exchange and now confirmed resolution to this incident

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Sep 26, 11:08 AM (1¾ years ago)
CLOSED
Sep 26, 12:55 PM (1¾ years ago)
DESCRIPTION
A number of BT connected line in the London area have lost their connection and have not yet come back. We are investigating, it looks like a wider issue within BT. More info to follow.
Resolution: Most lines reconnected at 12:55, BT have confirmed that the fault is closed and will update us with the cause shortly.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Sep 17, 04:28 PM (1¾ years ago)
CLOSED
Sep 17, 04:40 PM (1¾ years ago)
DESCRIPTION
We just had one of out LNS routers restart which has caused all circuits on it to PPP reconnect. We are investigating the cause, most lines are already reconnected.
Resolution: G.Gormless restarted unexpectedly, we're investigating the cause - we apologise for the disruption this caused.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Sep 15, 11:00 PM (1¾ years ago)
CLOSED
Sep 15, 11:15 PM (1¾ years ago)
DESCRIPTION
We had reports of packet loss this evening from 11pm through to 11:15pm - our monitoring also saw PPP reconnects on a number of lines.
Resolution: TalkTalk confirmed that thus was due to 'multiple link failures caused by planned work by our carriers Transmission Network (Zayo). This work was scheduled between 22:00 and 06:00 however it was not expected to have any customer impact.' (however, it did!)