Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 11, 02:45 PM (23 days ago)
CLOSED
Nov 11, 03:08 PM (23 days ago)
DESCRIPTION
We're investigating broadband drops
Resolution: The fault lasted from 14:45 through to 15:08 and was affecting some BT circuits that were on 6 of our 20 LNSs (the routers at our side that broadband lines connect to). Of those affected some had a short blip and others had a high amount of packetloss. The cause of the drops and loss was loss of connectivity to some parts of BTs network. However, this is likely a problem our side rather than at BT. The affected LNSs are on the same set of network switches. We've not yet identified the root cause, but our investigations will continue, and we'll be planning some out of hours work in relation to this.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 20, 11:55 AM (1½ months ago)
CLOSED
Oct 20, 12:10 PM (1½ months ago)
DESCRIPTION
There was a network problem at around noon which lasted for a few minutes which would have caused some destinations on the wider internet to be unreachable. This was resolved at the time
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Aug 17, 09:45 PM (3½ months ago)
CLOSED
Aug 17, 11:05 PM (3½ months ago)
DESCRIPTION
We've had a few lines drop their PPP connection this evening, and our blip graph is showing spikey activity from around 9:45PM, we're investigating.
Resolution: about 5% of broadband lines were affected by loss of service due to a suspected hardware failure (yet to be confirmed) of one of our LNS routers - this is the router that customer broadband lines connect to at our side. This device has been taken out of service and lines reconnected. Work will be scheduled to replace the faulty hardware with spares.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 31, 04:05 PM (4 months ago)
CLOSED
Jul 31, 07:03 PM (4 months ago)
DESCRIPTION
A number of customers in the North London area are experiencing total loss of service. Impacted exchanges include New Southgate,Muswell Hill, Walthamstow, Kingsland Green, Wickford, Bowes Park, Goodmayes, Ilford North and Stamford Hill. Engineers are investigating and we'll post further updates as and when we receive them.
Resolution: Circuits recovered, reason for outage requested

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 11:56 AM (4¼ months ago)
CLOSED
Jul 23, 02:10 PM (4¼ months ago)
DESCRIPTION
There looks to be a BT fault that has caused a number of lines to drop PPP from around 11:56. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 12:13 PM (4¼ months ago)
CLOSED
Jul 23, 02:10 PM (4¼ months ago)
DESCRIPTION
There looks to be a TalkTalk fault that has caused a number of lines in Newcastle area to drop PPP from around 12:13. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 20, 10:10 AM (7½ months ago)
CLOSED
Apr 20, 10:15 AM (7½ months ago)
DESCRIPTION
At around 10:05 this morning some customers on one of our LNSs experienced a couple of PPP reconnects. This was caused by an unexpected restart of the "R.Gormless" LNS. Line reconnected by 10:15 We're investigating the cause.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 28, 02:00 PM (1 year ago)
CLOSED
Nov 28, 02:10 PM (1 year ago)
DESCRIPTION
Customers on one of our LNSs (G.gormless) had a PPP drop and reconnect at 2PM.
Resolution: This was due to the LNS crashing, causing lines to reconnect their PPP.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 24, 02:28 PM (1 year ago)
CLOSED
Oct 24, 04:00 PM (1 year ago)
DESCRIPTION
We have seen quite a few TT lines drop PPP this afternoon, we have raised this with them and will update this post when we have further information. This only appears to have affected TTB circuits.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 30, 05:10 PM (1¾ years ago)
CLOSED
Jan 30, 07:30 PM (1¾ years ago)
DESCRIPTION
We've seen problems with ADSL and VDSL lines in the Gloucester area since about 5PM this evening. This has been reported to BT. Lines seem unable to stay online for longer than a few minutes.
Resolution: We'll update this post with further details from BT when we get it.