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MINOR Closed General
AFFECTED
General
STARTED
Jun 19, 11:30 AM (17½ days ago)
CLOSED
Jun 19, 11:47 AM (17½ days ago)
DESCRIPTION
We're investigating routing problems that could be affecting some services.
Resolution: Problem resolved. The issue was limited to just one of our routers.

Closed: 17½ days ago
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MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 21, 03:00 PM (3½ months ago)
CLOSED
Mar 31, 09:20 AM (3 months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our BGP routers. Starting Saturday 22nd March. Routing tables update before a restart so there should be minimal impact to traffic.
Resolution: This work has been completed. However, we expect to start another upgrade process shortly as there are some new features we'd like to start using that are in later software.

Closed: 3 months ago
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MAJOR Closed General
AFFECTED
General
STARTED
Mar 10, 10:40 AM (3¾ months ago)
CLOSED
Mar 12, 06:58 AM (3¾ months ago)
DESCRIPTION
We're investigating routing problems which looks to be disrupting some traffic. Updates to follow.
Resolution:

Closed: 3¾ months ago
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MINOR Closed General
AFFECTED
General
STARTED
Feb 05, 11:20 PM (5 months ago)
CLOSED
Feb 05, 11:30 PM (5 months ago)
DESCRIPTION
We had a network incident lasting a couple of minutes from 23:20. This caused one of our transit routers to fail and it is currently offline. This was one of our routers to 'Lumen'. We have 5 other transit routers, including one that is also connected to Lumen from a different location so this is not causing any further problems.
Resolution:

Closed: 5 months ago
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MINOR Closed General
AFFECTED
General
STARTED
Nov 11, 03:50 PM (7¾ months ago)
CLOSED
Nov 11, 04:04 PM (7¾ months ago)
DESCRIPTION
We're investigating internet routing problems affecting some services.
Resolution: service restored at around 16:04

Closed: 7¾ months ago
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MINOR Closed General
AFFECTED
General
STARTED
Sep 01, 06:00 PM (10 months ago)
CLOSED
Sep 01, 07:09 PM (10 months ago)
DESCRIPTION
We're currently investigating reports of routing problems to some destinations.
Resolution: BGP is used on the internet to exchange where to route IP addresses. Messages are constantly sent between routers to update this routing information. Today, some of our routers had failed to properly update their routing information which in turn caused routing to some destinations not to work.

Closed: 10 months ago
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MINOR Closed General
AFFECTED
General
STARTED
Jul 27, 02:30 AM (11¼ months ago)
CLOSED
Jul 27, 03:30 AM (11¼ months ago)
DESCRIPTION
Some customers noticed a couple of small blips overnight. (Saturday morning)
  • 02:33 was a small number of L2TP connections - looks mostly like ones that connect from Europe - so maybe some routing or some transit issue.
  • 3AM was some DATA SIMs - some planned work or incident on the mobile carrier side.
Resolution: In both cases, the services were back connected within a minute or so.

Closed: 11¼ months ago
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MAINTENANCE Completed General
AFFECTING
General
STARTED
May 03, 03:00 AM (2 years ago)
CLOSED
May 03, 05:26 AM (2 years ago)
DESCRIPTION
We plan to bring back in to service the router we disabled last week due to the routing problems we had. This work will be done out of hours so as to minimise disruption if there are problems.
Resolution: This has been completed.

Closed: 2 years ago
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MINOR Closed General
AFFECTED
General
STARTED
Apr 18, 02:27 AM (2 years ago)
CLOSED
Apr 18, 02:40 AM (2 years ago)
DESCRIPTION
At around 2:27 we were alerted to some routing/connectivity problems. By 2:37 most things had recovered. We're investigating.
Resolution:

Closed: 2 years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Mar 30, 10:00 AM (2¼ years ago)
CLOSED
Mar 30, 11:00 AM (2¼ years ago)
DESCRIPTION
We're investigating connectivity problems.
Resolution:

Closed: 2¼ years ago
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