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MAINTENANCE Completed General
AFFECTING
General
STARTED
May 03, 03:00 AM (11½ months ago)
CLOSED
May 03, 05:26 AM (11½ months ago)
DESCRIPTION
We plan to bring back in to service the router we disabled last week due to the routing problems we had. This work will be done out of hours so as to minimise disruption if there are problems.
Resolution: This has been completed.

Closed: 11½ months ago
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MINOR Closed General
AFFECTED
General
STARTED
Apr 18, 02:27 AM (1 year ago)
CLOSED
Apr 18, 02:40 AM (1 year ago)
DESCRIPTION
At around 2:27 we were alerted to some routing/connectivity problems. By 2:37 most things had recovered. We're investigating.
Resolution:

Closed: 1 year ago
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MAJOR Closed General
AFFECTED
General
STARTED
Mar 30, 10:00 AM (1 year ago)
CLOSED
Mar 30, 11:00 AM (1 year ago)
DESCRIPTION
We're investigating connectivity problems.
Resolution:

Closed: 1 year ago
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MAJOR Closed General
AFFECTED
General
STARTED
Nov 21, 07:25 PM (1¼ years ago)
CLOSED
Nov 21, 07:45 PM (1¼ years ago)
DESCRIPTION
We're investigating a network incident that occured at around 19:30, updates to follow.
Resolution: Service restored and back to normal at around 19:50. This was due to a network issue that affected some of our BGP sessions which caused routing problems to certain destinations.

Closed: 1¼ years ago
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MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 16, 07:00 AM (1½ years ago)
CLOSED
Sep 16, 07:19 AM (1½ years ago)
DESCRIPTION
We will be bringing up a new cross-datacentre fibre link between our two London datacentres. (Telehouse and Harbour Exchange) We already have two links, this is a third to further increase resilience. No customer impact is expected.
Resolution: Change reverted due to problems.

Closed: 1½ years ago
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MAINTENANCE Completed General
AFFECTING
General
STARTED
Jan 11, 01:00 AM (2¼ years ago)
CLOSED
Feb 03, 09:00 AM (2 years ago)
DESCRIPTION
We will be performing software upgrades on various FireBrick routers and LNSs across our network, starting this week. These are scheduled to happen between 1AM and 4AM and will happen over the course of a few weeks. With our LNS upgrades, we perform one upgrade night and will involve a line drop and reconnect of broadband lines for those connected to that particular LNS. This 'one LNS upgrade per night' will last until February 2nd.
Resolution: This has been completed!

Closed: 2 years ago
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MINOR Closed General
AFFECTED
General
STARTED
Oct 17, 08:36 PM (2½ years ago)
CLOSED
Oct 17, 08:50 PM (2½ years ago)
DESCRIPTION
There was a routing problem affecting some customers - mainly Ethernet and hosting customers. This was resolved at around 20:50.
Resolution:

Closed: 2½ years ago
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MAINTENANCE Completed General
AFFECTING
General
STARTED
Oct 05, 03:00 AM (2½ years ago)
CLOSED
Oct 10, 11:40 AM (2½ years ago)
DESCRIPTION
We will be performing software upgrades on various FireBrick routers and LNSs across our network, starting this week. These are scheduled to happen between 1AM and 4AM and will happen over the course of a few weeks. The process of upgrading our LNSs will involve a line drop and reconnect of broadband lines.
Resolution:

Closed: 2½ years ago
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MINOR Closed General
AFFECTED
General
STARTED
Mar 24, 02:54 PM (3 years ago)
CLOSED
Mar 24, 03:10 PM (3 years ago)
DESCRIPTION
We've had alerts of general network problems, we're investigating.
Resolution: One of our routers that serves our Maidenhead to Telehouse connection crashed and access to/from our Maidenhead datacentre was disturbed whilst traffic recovered/re-routed.

Closed: 3 years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Feb 25, 12:22 PM (3 years ago)
CLOSED
Feb 25, 12:28 PM (3 years ago)
DESCRIPTION
At around 12:22 we had a routing problem which affected general internet access.
Resolution:

Closed: 3 years ago
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