Order posts by limited to posts

03 Jun 2014 17:00:00
Details
Posted: 03 Jun 2014 18:20:39
The router upgrades went well, and now there is a new factory release we'll be doing some rolling upgrades over the next few days. Should be minimal disruption.
Update
03 Jun 2014 18:47:21
First batch of updates done.
Started 03 Jun 2014 17:00:00
Previously expected 07 Jun 2014

7 Sep 22:57:32
Details
Posted: 1 Sep 13:27:48
The support wiki will be unavailable from approx 2200 on 2017-09-07 to 0100 on 2017-09-18 whilst it is moved to a new hypervisor.
Update
7 Sep 22:01:38
The maintenance window has started, and the support pages will be unavailable until this work has completed. Further updates will be posted once progress has been made.
Update
7 Sep 22:58:06
The maintenance window is now complete. The VM is on the new hypervisor and the support wiki is back online.
Started 7 Sep 22:00:00 by AA Staff
Closed 7 Sep 22:57:32
Cause AAISP
Previously expected 8 Sep 01:00:00 (Last Estimated Resolution Time from AAISP)

6 Sep 13:11:00
Details
Posted: 6 Sep 09:43:53
From 10AM today there will be a brief period where this status page and our web-based IRC client servers will be unavailable. This is due to the underlying hardware having its RAM changed. This server is hosted in Amsterdam off our network and is maintained by a third party who are carrying out this work.
Resolution This work has been completed.
Started 6 Sep 10:00:00
Closed 6 Sep 13:11:00

29 Aug 13:58:28
Details
Posted: 29 Sep 2016 16:06:57

We're looking for a new member of staff for our front line technical support team, and another to join our sales/order processing team here in Bracknell

Please do send an email to jobs@aa.net.uk for further information if you are interested.

Started 29 Sep 2016 16:00:00

1 Aug 17:00:00
Details
Posted: 27 Jul 14:28:32
We are moving our Web IRC client (https://webirc.aa.net.uk/) off our network to increase availability in the unlikely event of an MSO. This work will be carried out on Tuesday, and will be carried out during support hours so that staff are available to explain to anyone who is unable to connect to it.
Started 1 Aug 11:00:00
Closed 1 Aug 17:00:00
Previously expected 1 Aug 12:00:00

20 Jul 12:34:33
Details
Posted: 20 Jul 12:20:48
We're investigating a routing problem that started a few minutes ago affecting broadband and general routing across our network.
Update
20 Jul 12:24:33
This is affecting our services between London and maidenhead, so is affecting some Ethernet circuits too.
Update
20 Jul 12:33:34
Things are getting back to normal now.
Resolution Unfortunately, this was caused by human error in a configuration on one of our core switches. The work was being done as part of our investigations to the problems we had last week, and this change was really not meant to cause any issue, except a mistake was made in the configuration. The change was rolled back and the process is being reviewed.
Started 20 Jul 12:15:00
Closed 20 Jul 12:34:33

14 Jul 17:00:47
Details
Posted: 14 Jul 13:16:20
The issue affecting broadand services has also been affecting hosted servers and our own services in Maidenhead. This has also has some issues with Ethernet customers.
Update
14 Jul 14:43:15
Updates are being posted in https://aastatus.net/2411
Update
14 Jul 17:00:53
The network has been stable for a good few hours now. One of our 40G Telehouse-to-Harbour Exchange interconnects has been taken down and some devices have been moved off of the suspect switch. We have further work to do in investigating the root cause of this and what we plan to do try to stop this from happening again. We do apologise to our customers for the disruption these two outages have caused and we work on trying to prevent this from happening again.
Started 14 Jul 10:00:00
Closed 14 Jul 17:00:47

2 Jul 13:00:00
Details
Posted: 2 Jul 11:32:17
It seems some emailed invoices and DD notices have failed to be delivered. We plan to re-send these, so some people may get duplicate emails. Sorry for any inconvenience caused.
Update
2 Jul 18:08:43
Invoices we re-emailed and Direct Debit notices re-issued. We think we managed with no duplicates.
Started 1 Jul 12:36:26
Closed 2 Jul 13:00:00
Previously expected 1 Jul 17:00:00

1 Jun 14:39:11
Details
Posted: 1 Jun 14:44:53

This month customers may have seen unfamiliar attachments on their invoices.

One is an HTML attachment which is a form, and generally somewhat useless. You can ignore this.

The other is a signature.pgp, which is the separate PGP signature as per PGP/MIME email formatting. If you have PGP software on your email system this can be used to check the validity of the email.

The reason for this appears to be down to an issue with defaults after email changes recently. We have now changed all accounts not to send HTML or the separate PGP attachment.

If you would now like emails in PGP/MIME format, please do edit the settings on the accounts page to re-enable this. Sorry for any inconvenience.

Please note that in all cases the email included the plain text of the invoice, and this is the formal tax invoice. Being unable to open an attachment does not change this, and the invoice is still to be paid. Sorry if this sounds obvious or condescending, you would be surprised at the comments we sometimes get.

Started 1 Jun
Closed 1 Jun 14:39:11

31 May 17:40:36
Details
Posted: 17 May 11:22:27
We have reduced numbers of staff in the office today due some being taken on a tour of a BT exchange & metro node.
Resolution All affected staff members are now back in service, and proven to be operational.
Started 17 May 09:00:00
Cause BT

26 Apr 14:33:04
Details
Posted: 25 Apr 12:52:27
Our support pages/wiki will be unavailable for approximately an hour starting at 2017-04-26T13:00:00 whilst the virtual machine is rebuilt.
Update
26 Apr 13:01:53
These planned works are now underway.
Resolution The PEW on the support pages is now complete - the pages went back online shortly after 1400 however some images were not loading due to a permissions problem which has now been resolved .
Started 26 Apr 13:00:00
Closed 26 Apr 14:33:04
Previously expected 26 Apr 14:00:00 (Last Estimated Resolution Time from AAISP)

22 Apr 11:13:43
Details
Posted: 4 Apr 18:01:17
The first stage of some updates we are doing involves changes to the accounts systems.

When you log in you will see a Update Contact link which allows you to change some basic preferences with immediate effect. These include whether to send PDF, or XML with documents, and if to use PGP/MIME, and if we send a confirmation link on documents. We may add new options in future.

You can also request a change to contact details (address, email, etc). And if you wish you can paste in a PGP/GPG public key. We email you confirmation (encrypted if you asked for that) and you follow a link to confirm the changes (within 2 days please). If you are encrypting you can click an option to stop doing so, and confirm in the email. If you change email address, we email the old address (using old encryption setting, if any) to advise of the change.

We believe we have all of the emails from accounts covered with this, but if you find any that are not, please do let us know. The only special case is Direct Debit notices. As these are the bank account holder which may not be the same as the A&A account holder, they can be a different email address. As such they only encrypt if you have the same email on the account and have asked for encryption.

If this is all nonsense to you - do not worry, but if you have questions, please let us know.

Update
5 Apr 08:30:30
Having worked fine for my key it seems it is not accepting keys from customers, so we are investigating that now. Thank you all for trying.
Update
5 Apr 08:48:17
This should be working now, sorry for any inconvenience
Started 4 Apr 17:00:00

22 Apr 11:13:22
Details
Posted: 11 Apr 15:01:24
Our office will be closed from 6PM Thursday 13th April and will be open again at 8AM on Tuesday 18th April.
Started 11 Apr 15:01:01

5 Apr 10:04:33
Details
Posted: 7 Mar 10:27:14

Customers expecting Direct Debit collection on Wednesday 8th March will actually have the collection made on Thursday 9th March.

We do apologise for any confusion this may cause.

As this is within the permitted 3 working day window in which we can make a collection we will not be sending separate individual notices of this change.

Started 8 Mar

2 Apr 18:11:09
Details
Posted: 2 Apr 17:18:16
We have had reports of customers not having received emailed invoices. We are looking in to this and hope to ensure any unsent invoices are correctly emailed in the morning. As we have said this is a new email system but we do not yet know the exact reason why some emails seem not to have been sent,
Resolution We have identified the issue - it appears to relate only to emailing of invoices, so Direct Debit notices were sent correctly as far as we can see. Invoices will be resent tonight. Apologies if anyone gets the same invoice sent more than once, but we have decided to re-send all invoices that have been issued this month as the logs suggest it is most if not all invoices that were not sent.
Started 31 Mar
Closed 2 Apr 18:11:09
Previously expected 3 Apr 17:00:07

31 Mar 13:49:33
Details
Posted: 31 Mar 09:50:00

We have had reports from customers that emailed PDF attachments are not opening.

We have been updating the emailing systems recently (as we plan to launch some new features soon), but after a lot of testing all seemed to be working. We are looking in to the matter now and hope to have it sorted today. Most customers will get invoices tomorrow.

You can, at any time, log in to the accounts systems to access invoices, including downloading a PDF. We appreciate some customers would like the "pretty" version of the invoices to file or print. Please feel free to log in and get copies of your invoices. If necessary you can ask accounts to re-email you the invoice.

We'd like to remind all customers that the plain text content of the emailed invoice is the formal invoice with all of the details for the invoice to be paid in accordance with HMRC/VAT rules, and as such the broken PDF is no reason not to pay the invoice, sorry.

Update
31 Mar 13:27:44
Our tests all working, but still some customers not able to open, so still investigating.
Resolution The problem appears to be additional white space in the base64 coding of the PDF. Whitespace is valid in base64 normally, which is why it worked fine on the various email clients with which we tested this change. However, we have made a change to resolve this and confirmed that the impacted customers can now open PDFs.
Started 30 Mar
Closed 31 Mar 13:49:33
Previously expected 31 Mar 17:12:15

28 Feb 11:44:16
Details
Posted: 28 Feb 11:44:16

We cordially invite customers, friends, peers, associates, and small furry creatures from Alpha Centauri to come along, at any time between 2pm and 10pm, and to stay for as long as you like, drink, eat (there will be a BBQ) and be merry.

We wanted to just keep an eye on number of attendees, hence the EventBrite. The tickets are free though, of course.

Sun 2 April 2017 14:00 – 22:00 BST

https://www.eventbrite.co.uk/e/aaispissup-aka-nerdstock-2017-tickets-32350365815

Started 28 Feb 11:00:00

25 Feb 18:58:41
Details
Posted: 25 Feb 15:53:47
Our accounts systems, and hence ordering, are off line briefly. A very minor change has proven to take rather longer than expected, and at this stage we have no choice but to simply wait for the process to complete. Sorry for any inconvenience.
Update
25 Feb 16:46:16
This is progressing, but could take until 6pm at the current rate. Apologies for any inconvenience.
Update
25 Feb 18:00:08
We are making progress, but will be a while longer. Sorry for inconvenience.
Resolution Finally completed, sorry for hassle.
Started 25 Feb 15:30:00
Closed 25 Feb 18:58:41
Previously expected 25 Feb 17:00:00

13 Jun 2015 10:57:07
Details
Posted: 12 Mar 2015 09:48:01
Our wiki at http://wiki.aa.org.uk/ will be down for a while today due to an internal PEW. Sorry for any inconvenience.
Closed 13 Jun 2015 10:57:07

13 Jun 2015 10:57:07
Details
Posted: 12 Jun 2015 11:00:23
Our office connectivity blipped. We have internet again, but our phones are down. We're investigating. This is not customer affecting.
Update
12 Jun 2015 11:06:49
Phones are working again.
Closed 13 Jun 2015 10:57:07
Previously expected 12 Jun 2015 14:57:07

9 Feb 13:00:00
Details
Posted: 9 Feb 12:54:39
There appears to be a power outage in maidenhead. This is affecting all our VOIP and Email services. More information to come.
Update
9 Feb 12:59:03
Power is back. VOIP and Email services have been restored. Postmortem to come.
Resolution Power was restored within a few minutes - we do apologise for this unexpected power outage - the cause is suspected to be a faulty network switch which tripped the circuit breaker when it was lightly touched by one of our staff in the datacentre! The switch has been powered off and will be removed from the datacentre out of hours.
Started 9 Feb 12:52:45
Closed 9 Feb 13:00:00

2 Apr 20:43:51
Details
Posted: 8 Feb 15:30:07
We are expecting more router upgrades later in the month - this should address a couple of issues we have seen the last few weeks. These should have little or no disruption. Routers are normally done in evening or over night. LNSs are done as a rolling change moving lines to a new LNS over night for a series of nights. Do note that you can configure a preferred time of night on our control pages. Exact dates for upgrades not determined yet but should all be done by end of Feb.
Update
14 Feb 17:53:22
We will be doing some of the routers this evening, and starting the rolling LNS upgrades tonight.
Update
15 Feb 17:03:39
We will be doing the rest of the routers this evening, and continuing the LNS roll over which will run for several more days (we have quite a few LNSs now).
Update
27 Feb 10:02:24
We are expecting to do further upgrades at the start of March.
Update
1 Mar 16:35:50
We are starting a rolling LNS upgrade tonight, and doing some BGP router upgrades this evening.
Resolution This was all done to plan some days ago, so closing. We do regular LNS upgrades anyway, but this case was more complex hence the specific announcement.
Started 8 Feb
Closed 2 Apr 20:43:51
Previously expected 1 Apr

13 Jan 05:16:36
Details
Posted: 12 Dec 2016 16:21:48
Here are our opening times over Christmas and the New Year.
Fri 23rd Open as Usual
Sat 24th Informal (Some Support staff monitoring IRC and Email)
Sun 25th Closed
Mon 26th Closed
Tue 27th Closed
Wed 28th Open
Thu 29th Open
Fri 30th Open
Sat 31st Informal (Some Support staff monitoring IRC and Email)
Sun 1st Closed
Mon 2nd Closed
Tue 3rd Open...
We wish all our customers a very merry Christmas and a happy new year!
Update
23 Dec 2016 15:25:59
Due to the low volume of calls, our offices are now closed. You can still email support@aa.net.uk or text 01344 400 999 to raise a support ticket. If you believe there is a major issue, that affects multiple customers and that is not shown here, please start your text with MSO which will alert staff. Merry Christmas!
Started 12 Dec 2016 16:00:00

28 Jan 10:43:34
Details
Posted: 3 Jan 09:36:03
We are doing some general router upgrades. As usually these should cause little or no disruption, and we will be doing LNS upgrades as a rolling upgrade one per night. We are also going to be bringing two more LNSs on-line to increase our capacity further.
Update
3 Jan 17:39:54
There will only be a few routers this evening, tomorrow we will look to bring in the new LNSs.
Update
4 Jan 02:34:01
Further updates this morning mean we have now completed around half off our core router upgrades.
Update
4 Jan 13:50:30
It looks like we will start LNS rolling updates Friday night instead. Testing today has gone well though.
Update
4 Jan 18:42:46
Core routers all upgraded, only LNSs now.
Update
6 Jan 17:01:27
Rolling LNS updates will start tonight, once this is complete we will bring the two new LNSs on line.
Update
12 Jan 18:03:46
LNS roll over is complete, we have some further updates and will be bringing new LNSs on-line over the next few days.
Update
14 Jan 15:10:22
Two additional LNSs are on-line now. We expect to do another LNS roll over soon to spread the load evenly.
Update
16 Jan 15:36:05
We will be running a rolling LNS switch over starting tonight.
Update
17 Jan 08:56:51
LNS switch for a few customers on "H" LNS to "I" LNS did not work properly last night, this has been fixed, and so there may have been more than one PPP restart over night, and one just before 9am. Looks good now. Sorry for any inconvenience.
Resolution Upgrades completed
Started 3 Jan 18:00:00
Closed 28 Jan 10:43:34
Previously expected 24 Jan

08 Dec 2016 11:40:47
Details
Posted: 06 Dec 2016 13:33:53

We are working on our systems to add two factor authentication to web site logins.

At present this has been added to the accounts system only. You will see an option to set up 2FA when you log in. Simply follow the instructions.

In due course we plan to also add this to our control pages.

See http://aa.net.uk/kb-broadband-2fa.html for more information.

Started 06 Dec 2016

19 Nov 2016 12:07:55
Details
Posted: 19 Nov 2016 12:07:55
For most of this year we've been open on Saturdays, with staff available on phone/irc/email/etc. Due to the very low number of enquiries in the afternoon, from December we're slightly reducing the hours we are open. The new Saturday hours will be from 10AM until 2PM.
Started 19 Nov 2016 12:00:00

14 Nov 2016 14:22:26
Details
Posted: 14 Nov 2016 14:22:26
Our NAT64 gateway has historically allowed access from outside our customer base for those wishing to experiment with IPv6 only networks. Sadly, due to abuse, we are now locking this down to customer IP addresses only. See http://aa.net.uk/kb-broadband-ipv6-nat64.html for further information on the NAT64 gateway.

08 Nov 2016 13:29:47
Details
Posted: 09 Oct 2016 18:42:58
We now have some aerial photography services, see http://aa.net.uk/drone.html
Started 09 Oct 2016 18:42:21

31 Oct 2016 23:12:09
Details
Posted: 31 Oct 2016 16:47:08
Sorry for the short notice, but we're carrying out a PEW tonight (the 31st of October) at 22:00 which will affect access to the control pages and to email systems. The window is an hour, but we expect the work to complete much more quickly than that.
Update
31 Oct 2016 22:22:00
This work is starting now.
Resolution This has been completed successfully.
Started 31 Oct 2016 16:41:31
Closed 31 Oct 2016 23:12:09
Previously expected 31 Oct 2016 23:00:00

12 Sep 2016 18:12:54
Details
Posted: 12 Sep 2016 18:12:30

The card printing system has had a few tweaks to help.

A couple of recently introduced bugs have been fixed.

The fields for VCARD can now have a default, which is useful for making VCARD entries for all the same company for example.

The fixed text field type can now have a multiple line text value - this makes it a lot easier to include standard text on a card template without having to make multiple entries, one for each line.

We'll work on any new improvements we can think of... Feel free to make suggestions.

Started 12 Sep 2016 18:09:36
Previously expected 12 Sep 2016 22:09:36

30 Aug 2016 18:15:02
Details
Posted: 30 Aug 2016 18:15:02

Our plastic card printing service now allows multiple copies of the same card.

The original design was very much around ID cards where each card would have a different set of name, photo, barcode, other fields, and be printed once.

However, many people have used for things like business cards, wifi password cards, and all sorts where multiple prints of the same card are needed. So we have now allowed a quantity against each card.

There are also a few more standard templates now.

Started 30 Aug 2016 18:13:24
Previously expected 30 Aug 2016 22:13:24

06 Sep 2016 20:50:57
Details
Posted: 05 Aug 2016 15:31:35

We are making some changes to our Ip transit connectivity over the next few days. This should be pretty seamless as just mean traffic taking new routes. However, there is always a risk of issues.

Today we are doing a bit or preparation which means some minor routing changes for about 5% of our traffic, and which we also expect to have no impact.

Update
01 Sep 2016 11:01:04
Some of the preparation is being done this morning (1st Sep)
Resolution New transit installed
Started 05 Aug 2016 15:30:00
Closed 06 Sep 2016 20:50:57

25 Aug 2016 14:42:10
Details
Posted: 27 Jul 2016 15:08:24

We use two data centres in London, Equinix and (Telecity). Equinix have planned engineering works on their power feeds on the morning of 2nd August as follows:

Investigations into the power incident that occurred on Wednesday 20th July 2016 have concluded that the outage was caused by the malfunction of the protection module on the primary circuit breaker for the A power riser in Building 8/9 of Equinix's LD8 (Harbour Exchange) data centre. An identical protection module is installed on the B riser power supply. It is now essential that both circuit breakers are replaced. In order to carry out this work safely it is necessary to power down the affected circuits in accordance with the following schedule in the early hours of 2nd August 2016:

A Power riser:
Power down: 00:00
Reenergise: 01:00 or sooner once work is complete

B Power riser:
Power down: 02:00
Reenergise: 03:00 or sooner once work is complete

All our equipment is dual power - so we do not expect there to be any problems during this period.
Started 02 Aug 2016
Closed 25 Aug 2016 14:42:10
Previously expected 02 Aug 2016 03:00:00

20 Jul 2016 12:41:10
Details
Posted: 20 Jul 2016 08:18:13
We can see a major routing issue, and we are investigating. Not entirely clear the extent of the problem at this stage.
Update
20 Jul 2016 08:21:55
At the moment we are seeing what appears to be an issue with the links between London and Maidenhead. This can impact some Ethernet customers, VoIP, hosting, etc. However, a number of systems have a fallback for this, so many are still working, e.g our VoIP services are OK.
Update
20 Jul 2016 08:22:23
The link is partially back, and we are investigating the cause.
Update
20 Jul 2016 10:19:15
This is looking like a major fault within BT's core network. This is affecting many ISPs in the UK. We'll post more details when we can.
Update
20 Jul 2016 10:19:48
also see http://www.bbc.co.uk/news/technology-36844712 and http://www.ukinternetreport.co.uk/?p=d&id=215 Which are reporting the problem within BT's network.
Update
20 Jul 2016 10:30:51
This fault is affecting our communications with BT's systems. This means that our sales and support staff have very limited access to BT's ordering, diagnostic and fault reporting problems. so please to bear with us as staff will be struggling to do their work at the moment. (TalkTalk lines are ok though)
Update
20 Jul 2016 10:35:40
This is looking related to a power issue at a major london datacentre
Update
20 Jul 2016 10:48:05
We've had an update from BT regarding this issue, they say: There is an intermittent incident affecting the Openreach B2B and XML Gateways, as a result of this issue you may be experiencing a delay in the receipt of KCI's for both Fulfilment and Assurance requests as well as failures in Dialogue Services.
Update
20 Jul 2016 12:40:00
It looks like everything affected by this outage has returned to normal now.
Update
20 Jul 2016 12:40:06
It looks like everything affected by this outage has returned to normal now.
Update
20 Jul 2016 12:40:23
It looks like everything affected by this outage has returned to normal now.
Started 20 Jul 2016 08:04:00
Closed 20 Jul 2016 12:41:10

27 May 2016 20:15:12
Details
Posted: 27 May 2016 18:59:26

A number of customers were emailed that their 1st of month DD was cancelled.

This process was stopped as soon as we realised what was happening so not many people will be affected. You will receive normal DD collection notices in due course for your monthly bills or have collection within 3 working days as per exiting notice (so may be 3rd instead of 1st) as per DD rules.

Our DD management system is coded to be as cautious and customer focused as possible and a minor error meant it was not happy with the DDs for regular collections being in place before the invoice was issued. This has been corrected now.

Sorry for any confusion caused.

Started 27 May 2016 18:00:00
Previously expected 27 May 2016 22:56:44

14 May 2016 17:36:17
Details
Posted: 14 May 2016 17:36:17

I have added some more features to card printing.

https://cards.aa.net.uk

It now included linear barcodes including code 39, code 128, EAN13, UPC, EAN8, EAN5 and ITF

Started 14 May 2016 17:34:55

12 May 2016 17:00:28
Details
Posted: 12 May 2016 16:58:38

We use IRC all the time here at AAISP, both internally between staff teams and in helping our customers. Many customers have their own IRC client setup on their computer whilst others pop in to the IRC channel by using the web-based version we provide via our website.

To help improve the experience for customers using our web-based irc client we have a new one to try:

https://webirc.aa.net.uk/

We'll be updating our links on the website to the new one next week, but feel free to try out the new client.
Started 12 May 2016 16:50:00

19 Apr 2016 12:42:22
[General] DRIPA - Info
Details
Posted: 16 Jul 2014 10:13:15
Just to be clear on our policy here - when DRIPA comes in to force, and if A&A become subject to a retention notice for all customers, we aim to work on all practical legal means to minimise the amount of data retained under that legislation - making full use of the bad wording in the Schedule in the 2009 regulations where possible. We also aim to clearly publish what is retained under such a notice and what steps we have taken to minimise such data. Such steps may mean separate companies running email or other services, or even hosting some servers outside the UK, if those are practical steps we can take. Why? Because blanket mass surveillance is illegal under EU law as it is against our basic human right to privacy as decided by a court, that's why! Feel free to comment on my blog.
Started 15 Jul 2014

14 Apr 2016 16:26:42
Details
Posted: 21 Dec 2015 08:46:32
Please see our most recent newsletter: aa.net.uk/news-2016-01.html
Started 21 Dec 2015 08:45:00

15 Mar 2016 14:18:05
Details
Posted: 15 Mar 2016 14:18:05
Good news! Starting from 2nd April our office will be open on Saturdays.

We will have Technical Support staff available between 10am and 3pm each Saturday. Customers will be able to contact us in all the usual ways: Phone, email, IRC etc.

Whilst the staff are in the technical support department they will be able to answer general sales and accounts queries too.

In summary, from April, our opening times will be:
Mon-Fri 8am to 6pm
Sat 10am to 3pm
Started 15 Mar 2016 14:00:00 by AA Staff

23 Feb 2016 10:19:54
Details
Posted: 02 Dec 2015 10:07:35
Here are the office opening hours for Christmas: Thu 24th Open 8am - 4pm Fri 25th Closed Sat 26th Closed Sun 27th Closed Mon 28th Closed Tue 29th Open 9am - 5pm Wed 30th Open 9am - 5pm Thur 31st Open 9am - 4pm Fri 1st Closed Sat 2nd Closed Sun 3rd Closed Mon 4th Back to normal We are pleased to confirm that customers on our "units" based tariffs will again benefit from a Christmas special rate between Christmas and New Year. The three normal working days between Christmas and New Year will be a Christmas special rate which consumes no units regardless of the amount of usage. That is 29th Dec, 30th Dec, and 31st Dec. The 26th Dec and 27th Dec being normal Weekend rates. The 25th Dec, 28th Dec, 1st Jan, and (for lines in Scotland) 4th Jan, are the "Holiday" rate (same usage levels as weekends).

Merry Christmas and a Happy New Year from all at A&A

Started 02 Dec 2015 09:00:00

23 Feb 2016 10:19:21
Details
Posted: 09 Dec 2015 13:54:05
Christmas 2015 poem from A&A to our customers, well-wishers and friends in the industry.

https://www.youtube.com/watch?v=agYHiSXple0

Started 09 Dec 2015 12:00:00

20 Feb 2016 18:56:00
Details
Posted: 15 Feb 2016 10:38:33
As part of our core network upgrades on Saturday 20th February we'll be replacing switches on the Telecity side of our network. Most of our connectivity is via Telehouse and so disruption will be minimal and we do not expect customers to be affected by this. Traffic that normally goes via Telecity will be moved over to Telehouse. The work will be carried out during the day.
Update
20 Feb 2016 12:00:41
The work in Telecity will be starting from around 1pm today. As mentioned, we expect customer impact to be very low, at worst there may be a few seconds where some routes are unavailable, but this will be kept to a minimum.
Update
20 Feb 2016 15:57:21
We've had an issue moving one of our routers. This has caused a blip, and for some customers, parts of the Internet to become temporarily unavailable. We are working on it, and apologise for the inconvenience.
Update
20 Feb 2016 16:02:54
Fixed now. Sorry. We replaced two cables, and reconnected them back to front. Really. We then looked at all the complicated reasons for the failure, then finally re-checked the cables. Then spotted they were the wrong way around. Sorry again.
Resolution This work has now been completed.
Started 20 Feb 2016 11:00:00
Closed 20 Feb 2016 18:56:00

07 Feb 2016 17:08:10
Details
Posted: 23 Oct 2015 09:42:55

Following the recent media attention to the 'cyberattack' and possible data theft from TalkTalk, we asked our account manager how this affects us and our customers. The response was: "The attack was on our consumer website and doesn't impact our partner accounts and customers."

The service we buy from TalkTalk is their wholesale/'partner' account services which is kept separate from TalkTalk's 'consumer' services as much as possible. At the moment in time AAISP are confident that the statement above means that our own data and our customer's data is unaffected by this recent attack.

TalkTalk's own statement can be found here: http://help2.talktalk.co.uk/oct22incident

Started 23 Oct 2015 09:30:00

31 Dec 2015 13:32:37
Details
Posted: 31 Dec 2015 13:31:30
The office is going to be unmanned as of 2PM today. This means that there will be no telephone support available, however we do still have staff working remotely answering emails and text messages.

We wish all our customers a Happy New Year!
Started 31 Dec 2015 13:26:15

15 Dec 2015 16:15:00
Details
Posted: 15 Dec 2015 09:43:03
We'll be doing some general maintenance on our London racks today. This is minor works in preparation of further work early next year as we expand our network. We don't expect any problems to arise.
Resolution Completed successfully.
Started 15 Dec 2015 09:30:00
Closed 15 Dec 2015 16:15:00

19 Nov 2015 11:49:24
Details
Posted: 18 Nov 2015 21:13:36
We are investigating a network issue affecting most customers with packet loss - this impacts broadband, ethernet, VoIP, and all services.
Update
18 Nov 2015 21:50:44
We're still working on this....
Update
18 Nov 2015 22:23:32
We are being severely DOS'd, our usual anti-DOS systems have not helped this time due to the nature of the attack. Needless to say, we are working to mitigate this.
Update
18 Nov 2015 22:40:25
Things are not perfect, but we have mitigated most of the problems
Update
19 Nov 2015 00:11:00
The network has been stable for over an hour now. There are are a very small number of customers who are offline. We will be contacting them in the morning, However do call our Support Team from 8am.
Update
19 Nov 2015 07:20:56
Whilst service is mostly stable, we are going to have to do more work on this during the day. We'll try and keep disruption to a minimum.
Update
19 Nov 2015 09:03:54
The DDOS has moved to a new target block which has caused more problems again - we are working on this still, but service is improving again.
Update
19 Nov 2015 09:04:57
Looking good now - a handful of customers off line totally but we are working on that now.
Update
19 Nov 2015 09:19:29
Side Note: This wasn't an attacks against our network or servers specifically, it wasn't a 'hacking' attempt like we've seen in the news recently. This was a denial of service attack, probably, against a particular customer. We may not get to the bottom of why this customer was attacked but we are investigating.
Update
19 Nov 2015 10:02:26
Some customer are having their WAN IP address changed to get them on-line. Some customers with blocks of IPs are being contacted regarding a change of IP address block. Obviously if you need the IP to be reinstated once this issue is resolved, we are happy to do that.
Update
19 Nov 2015 11:31:50
Looking a lot better now - monitoring carefully. Impacted customers should now be on line.
Resolution Whilst the attack has now stopped, we have a number of things we still need to do. Thank you for your patience and understanding. More details http://aa.net.uk/news-20151119-dos.html
Started 18 Nov 2015 20:50:00
Closed 19 Nov 2015 11:49:24

26 Nov 2015 08:58:28
Details
Posted: 19 Nov 2015 18:55:47
Over the next few days we expect to upgrade a number of internal routers - this is part of ongoing work to improve the way we handle DoS attacks in future.
Update
19 Nov 2015 20:14:13
Some work was started tonight, we expect to do more over the next few days.
Update
20 Nov 2015 08:01:23
Some more work this morning - trying to keep any disruption to a minimum.
Update
20 Nov 2015 08:43:57
Some of the updates over the weekend may mean some broadband graphs lose the first few hours of the day.
Update
23 Nov 2015 11:23:00
As part of this work we are doing some further work as described in this post: https://aastatus.net/2180
Started 19 Nov 2015 18:54:58
Closed 26 Nov 2015 08:58:28

30 Jun 2015 16:26:40
Details
Posted: 30 Jun 2015 16:27:00
We're investigating some sort of issue affecting lots of broadband showing some packet loss.
Update
30 Jun 2015 16:34:37
Seems to be recovering, and we are trying to find cause now.
Resolution Further issues during the night allowed us to track down the source of the problem which was a compromised customer hosted machine. Steps are being taken to address this in future.
Started 30 Jun 2015 16:16:40
Closed 30 Jun 2015 16:26:40

04 Jun 2015 22:52:32
Details
Posted: 04 Jun 2015 16:53:51
We tend to do server maintenance on Thursday evenings. We'll be doing some security updates on servers this evening which will involve some reboots. These tend to be quick, and so service should only be affected for a few minutes. We'll be rebooting the following servers: Control Pages, Email servers, Web servers as well as a few servers that are not accessed by customers directly.
Resolution This work has been completed.
Started 04 Jun 2015 22:00:00
Closed 04 Jun 2015 22:52:32