AFFECTING

Ordering

STARTED

Jul 01, 03:09 PM (3½ months ago)

DESCRIPTION

As some people will have noticed, we have some ongoing work on the ordering system. Right now we have old and new ordering system in place, and are gradually moving each order type over. The main priority has been "new provides" and "migrations to us", as this has to handle the new OFCOM mandated "One Touch Switching" system. The whole One Touch System has been a massive challenge for a lot of ISPs. We are trying to ensure links on the web site link to the right things, and hopefully we will soon have everything on the new system. For now, new provides, tariff changes, and shortly ceases, will be on the new system, but we are working through it. But if you have any problems with any type of order, please do contact the sales team who will be happy to sort it out, whether ordering a new service or trying to cease a service. Just ask.

AFFECTING

authoritative DNS

STARTED

Jun 03, 10:35 AM (4½ months ago)

DESCRIPTION

This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS