Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
Feb 17, 01:00 AM (6¼ days )
DESCRIPTION

Most of our LNSs have extra diagnostic and debugging hardware installed which has been used to help us track down the problems we were having with them in early 2024. We are now in a position where we can remove this. We have planned to do this work over two nights: the early hours of February 17th and 18th.

This work will involve us moving customers off the LNSs as we do the work. In practice this means customer connections will experience a drop and reconnect at around 1AM and 5AM on the 17th and 18th February.


MAINTENANCE Open Email
AFFECTING
Email
STARTED
Feb 10, 09:00 AM (7½ hours ago)
DESCRIPTION
We will be doing work on our email servers which should not affect customers. The work involves rebuilding one of the two back end file stores and will be taking place across multiple days.

MAINTENANCE Assumed Completed authoritative DNS
AFFECTING
authoritative DNS
STARTED
Jun 03, 10:35 AM (8¼ months ago)
DESCRIPTION

This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS


MAINTENANCE Completed BT
AFFECTING
BT
STARTING
Feb 12, 01:00 AM (1¼ days )
CLOSED
Jan 29, 11:35 AM (12 days ago)
DESCRIPTION

BT are performing "Simultaneous Upgrades" which will affect all BT ADSL, VDSL and FTTP services during the early hours of February 12th. It is disappointing that this work is a multi-site activity as we have multiple links to BT in multiple datacentres so as to prevent outages when BT have work to do.

They say:

Start: 2025-02-12 00:01. We're simultaneously upgrading some 21C network software across multiple sites. The PW window is from 00:01 until 07:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the devices to the new version of code. This will cause an outage to all customers of up to 15 minutes whilst the device restarts. However, if roll-back is required, the outage could exceed 1hr. All work will be complete by 07:00.

In practice, we expect customers with BT provided connections to drop and reconnect a couple of times in the early hours of February 12th.


Resolution: CANCELLED! This notification fas sent to us by BT in error - their work is not expected to affect our services at all.