Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Assumed Completed TalkTalk
AFFECTING
TalkTalk
STARTING
Jul 29, 01:00 AM (13 days )
DESCRIPTION
During the early hours of Tuesday 19th July TalkTalk are upgrading one of their core routers which will cause some ADSL and VDSL circuits to drop and reconnect. This will happen sometime between 1AM and 6AM. We expect to see at drop and reconnect at around 1AM, and then again at around 4AM.

MAINTENANCE Open Routers
AFFECTING
Routers
STARTED
Jul 13, 04:00 PM (2 days ago)
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Sunmday 13th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out. Upgrades to our BGP routers will also happen overnight but should have little to no impact.

MAINTENANCE Open L2TP
AFFECTING
L2TP
STARTED
Jul 03, 06:00 PM (12 days ago)
DESCRIPTION

We are in the process of upgrading both the speed cap and monthly usage of our Domestic and Business L2TP services. The price remains the same.

  • Domestic, Was: 400Mb/s and 5TB Usage. Will be: 500Mb/s and 8TB Usage
  • Business, Was: 600Mb/s and 10TB Usage. Will be: 1Gb/s and 20TB Usage
  • Business Light: stays the same

(The actual throughput may be limited by your L2TP client and your underlying Internet connection)

The speed change is live now, and the usage change will be live from 1st August 2025. Details of the service can be found On our main website.


MAINTENANCE Assumed Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (20¼ days ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.

MAINTENANCE Assumed Completed DNS
AFFECTING
DNS
STARTED
Feb 11, 03:30 PM (5 months ago)
DESCRIPTION

This notification is for customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as secondary (slave).

As part of our DNS infrastructure project we will start to initiate Zone Transfers from an additional set of IP addresses.

You will still send your NOTIFY to secondary-dns.co.uk but you will start to see AXFR requests from an additional set of IP addresses.

Therefore, please update your ACLs to allow the following addresses in addition to what you have at the moment:

  • 194.4.172.3
  • 194.4.172.4
  • 194.4.173.3
  • 194.4.173.4
  • 2001:8b6:1:0:194:4:172:3
  • 2001:8b6:1:0:194:4:172:4
  • 2001:8b6:2:0:194:4:173:3
  • 2001:8b6:2:0:194:4:173:4

Please update your ACLs by March 11th.

We will have an overlap of using the existing DNS servers and the new DNS servers. As part of our testing we will start to use the new IP addresses from February 17th


MAINTENANCE Assumed Completed authoritative DNS
AFFECTING
authoritative DNS
STARTED
Jun 03, 10:35 AM (1 year ago)
DESCRIPTION

This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS