Core Switch reboots
MAINTENANCE Closed Core Network
STATUS
Closed
AFFECTED
Core Network
STARTED
Oct 29, 03:00 AM (2¾ days ago)
CLOSED
Oct 29, 02:00 PM (2¼ days ago)
REFERENCE
37744 / AA37744
INFORMATION
  • INITIAL
    2¾ days ago by Andrew

    Starting 3AM Thursday 29th October: Following on from our planned work in September (https://aastatus.net/37312) we are wanting to reboot some of our other core switches as we still have some oddities with them which is preventing is from bring back one of our BT links in to service. We will minimise the the disruption as much as possible but there may be short periods where broadband connections will drop and reconnect. We expect the work to be completed by 5:30AM and will update this post during the work.

  • UPDATE
    17½ days ago by Andrew

    This work has been rescheduled to happen on Thursday 29th October, 3AM.

  • UPDATE
    2¾ days ago by Andrew

    This work has started, we have 3 switch reboots to do, and will be doing the first switch now.

  • UPDATE
    2¾ days ago by Andrew

    Not a good start, the switch is failing to boot. We will halt this work and will be replacing the switch.

  • UPDATE
    2¾ days ago by Andrew

    Staff are on their way to the datacentre with spare equipment. The switch being down is affecting a very small number of wholesale resellers (who have been contacted by email) but otherwise service is unaffected.

  • UPDATE
    2½ days ago by Andrew

    Replacement switch is configured and installed in to the rack and we're starting to bring it in to service. This may be a little disruptive as the network re-converges.

  • UPDATE
    2½ days ago by Andrew

    Replacing the switch did cause disruption as raised in https://aastatus.net/37984 - the switch is still powered down, and we'll reschedule this work again soon.

  • RESOLUTION
    2¼ days ago by Andrew

    We have an understanding of the problems that occurred this morning and we have planned to bring the switch back in to service on Saturday 31st October between 2AM and 5AM. This work will be tracked on: https://aastatus.net/37985

  • Closed