PPP drops due to switch problems
MAJOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Oct 29, 09:00 AM (1 month ago)
CLOSED
Oct 29, 10:00 AM (1 month ago)
REFERENCE
37984 / AA37984
INFORMATION
  • INITIAL
    1 month ago by Andrew

    We had overnight problems with a faulty switch in London. details here: https://aastatus.net/37744 Bringing the replacement switch back in to service is causing some disruption to services though.

  • UPDATE
    1 month ago by Andrew

    We are reverting our switch replacement work as it is causing problems.

  • UPDATE
    1 month ago by Andrew

    Services should be starting to be restored now.

  • UPDATE
    1 month ago by Andrew

    Our network is stable. We do apologise for the disruption this caused, especially at the beginning of the day. The faulty switch will be looked in to one we have it back it at office, but it looks like a hardware failure. The replacement switch is currently still powered down and we will plan another trip to the datacentre, out of hours, to bring it back in to service.

  • Closed