Overnight work - Software Upgrades [on hold]
MAINTENANCE Closed LNS and Routers
STATUS
Closed
CREATED
Mar 22, 01:00 PM (2 months ago)
AFFECTED
LNS and Routers
STARTED
Mar 23, 03:00 AM (2 months ago)
CLOSED
Apr 07, 12:15 PM (1½ months ago)
REFERENCE
42647 / AA42647
MASTODON
INFORMATION
  • INITIAL
    2 months ago by Andrew

    We will be performing software upgrades on our FB9000 LNSs during the early hours of Saturday 23rd, Sunday 24th and Monday 25th this week. This will cause customer lines to drop and reconnect a couple of times between the hours of 3AM and 4:30AM.

    Customer who will be affected by this are those with line speeds of 80Mb/s and above.

    The software upgrade being applied does have a plausible fix for the CPU hang that we have been seeing. However, if we we see any further CPU hangs we will revert back to the seemingly stable version of the software.

  • UPDATE
    2 months ago by Andrew

    This work has been postponed. (Due to the staff member who would be performing the work having a cold!)

  • UPDATE
    1¾ months ago by Andrew

    These upgrades are now scheduled to happen this week (Tues 26th through to Thursday 28th) from 3AM.

  • UPDATE
    1¾ months ago by Andrew

    Due to BT Planned work on one of our hostlinks, https://aastatus.net/42640 we will not be scheduling any upgrades for the early hours of Wednesday 27th March.

  • UPDATE
    1¾ months ago by Andrew

    This work will resume from 28th March, with some BGP router upgrades scheduled to happen between 3AM and 5AM, and the moving of a small number of customers off the B.Gormless LNS.

  • UPDATE
    1¾ months ago by Andrew

    We still have more upgrades to perform, but this has been put on hold until after the Easter break.

  • RESOLUTION
    1½ months ago by Andrew

    We have seen some CPU hangs with the latest software, so will be reverting back to the more stable 'Factory' version.

  • Closed