Order posts by limited to posts

3 Jan 18:00:00
3 Jan 09:36:03
We are doing some general router upgrades. As usually these should cause little or no disruption, and we will be doing LNS upgrades as a rolling upgrade one per night. We are also going to be bringing two more LNSs on-line to increase our capacity further.
3 Jan 17:39:54
There will only be a few routers this evening, tomorrow we will look to bring in the new LNSs.
4 Jan 02:34:01
Further updates this morning mean we have now completed around half off our core router upgrades.
4 Jan 13:50:30
It looks like we will start LNS rolling updates Friday night instead. Testing today has gone well though.
4 Jan 18:42:46
Core routers all upgraded, only LNSs now.
6 Jan 17:01:27
Rolling LNS updates will start tonight, once this is complete we will bring the two new LNSs on line.
12 Jan 18:03:46
LNS roll over is complete, we have some further updates and will be bringing new LNSs on-line over the next few days.
14 Jan 15:10:22
Two additional LNSs are on-line now. We expect to do another LNS roll over soon to spread the load evenly.
16 Jan 15:36:05
We will be running a rolling LNS switch over starting tonight.
17 Jan 08:56:51
LNS switch for a few customers on "H" LNS to "I" LNS did not work properly last night, this has been fixed, and so there may have been more than one PPP restart over night, and one just before 9am. Looks good now. Sorry for any inconvenience.
Started 3 Jan 18:00:00
Expected close 24 Jan

20 Sep 2016 11:26:07
20 Sep 2016 11:31:39
Our upstream provider have advised us that they will be carrying out firmware upgrades on core 3G infrastructure on 23rd September 2016 between 00:10 and 04:30 BST.
During this period data SIMs may briefly disconnect as sessions are migrated to other nodes in the upstream provider's network to facilitate the upgrades.
VoIP and SIMs Users Affected 25%
Started 20 Sep 2016 11:26:07 by Carrier
Update was expected 23 Sep 2016 11:30:00
Previously expected 23 Sep 2016 04:30:00 (Last Estimated Resolution Time from Carrier)

01 Sep 2016 17:18:26
01 Sep 2016 17:26:51
Our SMS gateway has always supported HTTPS but it still allows using HTTP only. As using HTTP only is probably a mistake these days we are going to change our gateway to redirect all HTTP requests to HTTPS next week. We don't expect anything to break as curl, etc., should "just work" but we're posting a PEW just in case anyone has a legacy script they think might need adjusting!
09 Sep 2016 10:06:35
Unfortunately we've had to back out of making this change this week as it caused some unforeseen problems! We'll resolve those problems and make the change again soon.
Started 01 Sep 2016 17:18:26
Previously expected 07 Sep 2016 17:18:26

20 Jul 2016 09:58:43
[Maidenhead Colocation] - Web and email outage - Open
04 Apr 2013 15:47:25

This is ongoing. We're investigating.

04 Apr 2013 16:07:41

This should now be fixed. Please let support know if you see any problems, or have any questions.

05 Apr 2013 09:15:04

This was resolved yesterday afternoon.

20 Jul 2016 09:58:43
This may be related to a wider issue on the internet with a power outage at a major london data centre. Thos routing problems are still ongoing.
Started 04 Apr 2013 15:46:11

12 Jun 2015 11:06:49
12 Jun 2015 11:00:23
Our office connectivity blipped. We have internet again, but our phones are down. We're investigating. This is not customer affecting.
12 Jun 2015 11:06:49
Phones are working again.
Previously expected 12 Jun 2015 14:57:07

13 Apr 2015
09 Apr 2015 13:43:39

We have been advised by Three of works on their network which will involve rerouting traffic from one of their nodes via alternate paths in their core. Although connections should automatically reroute, there will be brief amounts of packet loss. As a result, some customers may experience dropped connections. Any device reconnecting will automatically be routed via a new path.

This only affects our data only SIMs.

Started 13 Apr 2015

12 Mar 2015 09:48:01
12 Mar 2015 09:48:01
Our wiki at http://wiki.aa.org.uk/ will be down for a while today due to an internal PEW. Sorry for any inconvenience.

08 Jan 2015 12:39:06
08 Jan 2015 12:49:24
We're going to remove the legacy fb6000.cgi page that was originally used to display CQM graphs on the control pages. This does not affect people who use the control pages as normal, but we've noticed that fb6000.cgi URLs are still being accessed occasionally. This is probably because the old page is being used to embed graphs into people's intranet sites, for example, but accessing graph URLs via fb6000.cgi has been deprecated for a long time. The supported method for obtaining graphs via automated means is via the "info" command on our API: http://aa.net.uk/support-chaos.html This is likely to affect only a handful of customers but, if you believe you're affected and require help with accessing the API, please contact support. We will remove the old page after a week (on 2015-01-15).
09 Jan 2015 08:52:28
We'll be coming up with some working examples of using our CHAOS API to get graphs, we'll post an update here today or monday.
12 Jan 2015 16:19:58
We have an example here: https://wiki.aa.net.uk/CHAOS
Started 08 Jan 2015 12:39:06 by AA Staff
Previously expected 15 Jan 2015 17:00:00

03 Jun 2014 17:00:00
03 Jun 2014 18:20:39
The router upgrades went well, and now there is a new factory release we'll be doing some rolling upgrades over the next few days. Should be minimal disruption.
03 Jun 2014 18:47:21
First batch of updates done.
Started 03 Jun 2014 17:00:00
Previously expected 07 Jun 2014

14 Apr 2014
13 Apr 2014 17:29:53
We handle SMS, both outgoing from customers, and incoming via various carriers, and we are now linking in once again to SMS with mobile voice SIM cards. The original code for this is getting a tad worn out, so we are working on a new system. It will have ingress gateways for the various ways SMS can arrive at us, core SMS routing, and then output gateways for the ways we can send on SMS. The plan is to convert all SMS to/from standard GSM 03.40 TPDUs. This is a tad technical I know, but it will mean that we have a common format internally. This will not be easy as there are a lot of character set conversion issues, and multiple TPDUs where concatenation of texts is used. The upshot for us is a more consistent and maintainable platform. The benefit for customers is more ways to submit and receive text messages, including using 17094009 to make an ETSI in-band modem text call from suitable equipment (we think gigasets do this). It also means customers will be able to send/receive texts in a raw GSM 03.40 TPDU format, which will be of use to some customers. It also makes it easier for us to add other formats later. There will be some changes to the existing interfaces over time, but we want to keep these to a minimum, obviously.
21 Apr 2014 16:27:23

Work is going well on this, and we hope to switch Mobile Originated texting (i.e. texts from the SIP2SIM) over to the new system this week. If that goes to plan we can move some of the other ingress texting over to the new system one by one.

We'll be updating documentation at the same time.

The new system should be a lot more maintainable. We have a number of open tickets with the mobile carrier and other operators to try and improve the functionality of texting to/from us. These cover things like correct handling of multi-part texts, and correct character set coding.

The plan is ultimately to have full UTF-8 unicode support on all texts, but that could take a while. It seems telcos like to mess with things rather than giving us a clean GSM TPDU for texts. All good fun.

22 Apr 2014 08:51:09
We have updated the web site documentation on this to the new system, but this is not fully in use yet. Hopefully this week we have it all switched over. Right now we have removed some features from documenation (such as delivery reports), but we plan to have these re-instated soon once we have the new system handling them sensibly.
22 Apr 2014 09:50:44
MO texts from SIP2SIM are now using the new system - please let support know of any issues.
22 Apr 2014 12:32:07
Texts from Three are now working to ALL of our 01, 02, and 03 numbers. These are delivered by email, http, or direct to SIP2SIM depending on the configuration on our control pages.
23 Apr 2014 09:23:20
We have switched over one of our incoming SMS gateways to the new system now. So most messages coming from outside will use this. Any issues, please let support know ASAP.
25 Apr 2014 10:29:50
We are currently running all SMS via the new platform - we expect there to be more work still to be done, but it should be operating as per the current documentation now. Please let support know of any issues.
26 Apr 2014 13:27:37
We have switched the DNS to point SMS to the new servers running the new system. Any issues, please let support know.
Started 14 Apr 2014
Previously expected 01 May 2014

11 Apr 2014 15:50:28
11 Apr 2014 15:53:42
There is a problem with the C server and it needs to be restarted again after the maintenance yesterday evening. We are going to do this at 17:00 as we need it to be done as soon as possible. Sorry for the short notice.
Started 11 Apr 2014 15:50:28

07 Apr 2014 13:45:09
07 Apr 2014 13:52:31
We will be carrying out some maintenance on our 'C' SIP server outside office hours. It will cause disruption to calls, but is likely only to last a couple of minutes and will only affect calls on the A and C servers. It will not affect calls on our "voiceless" SIP platform or SIP2SIM. We will do this on Thursday evening at around 22:30. Please contact support if you have any questions.
10 Apr 2014 23:19:59
Completed earlier this evening.
Started 07 Apr 2014 13:45:09
Previously expected 10 Apr 2014 22:45:00

25 Sep 2013
18 Sep 2013 16:32:41
We have received notification that Three's network team will be carrying out maintenance on one of the nodes that routes our data SIM traffic between 00:00 and 06:00 on Weds 25th September. Some customers may notice a momentary drop in connections during this time as any SIMs using that route will disconnect when the link is shut down. Any affected SIMs will automatically take an alternate route when they try and reconnect. Unfortunately, we have no control over the timing of this as it is dependent on the retry strategy of your devices. During the window, the affected node will be offline therefore SIM connectivity should be considered at risk throughout.
Started 25 Sep 2013

Thursday 12:03:02
Due to upgrades on a carrier's network, data SIM services are at risk from 22:00 on Monday the 23rd January to 01:59 on Tuesday the 24th of January. There may also be brief periods of disruption throughout this window.
Expected close 24 Jan 02:00:00

06 Jul 2015 12:49:42
We have been advised by Three of works on their network (22:30 8th July to 04:50 9th July 2015) Which will involve rerouting traffic from one of their nodes via alternate paths in their core. Although connections should automatically reroute, there will be brief amounts of packet loss. As a result, some partners may experience dropped connections. Any device reconnecting will automatically be routed via a new path. We apologise for any inconvenience this may cause and the short notice of this advisory.

12 Feb 2015 15:57:26
We have received the below PEW notification from one of our carriers that we take voice SIMS from. We have been advised by one of our layer 2 suppliers of emergency works to upgrade firmware on their routers to ensure ongoing stability. This will cause short drops in routing during the following periods: 00:00 to 06:00 Fri 13th Feb 00:00 to 04:00 Mon 16th Feb Although traffic should automatically reroute within our core as part of our MPLS infrastructure, some partners may experience disruption to SIM connectivity due to the short heartbeats used on SIM sessions.

18 Jan 20:30:00
18 Jan 20:36:56
We're looking in to why some broadband lines and mobile SIMs dropped and reconnected at around 20:30 this evening....
Resolution Lines are back online, most reconnected within a few minutes. This blip affected about 1/8th of our customers, and was caused by one of our LNS restarting unexpectedly. We do apologise for the inconvenience this caused. We'll be investigating the cause of this.
Started 18 Jan 20:35:58
Closed 18 Jan 20:30:00
Cause LNS restart/crash

17 Jan 09:48:47
17 Jan 08:35:28
Once again we are seeing an issue where TT lines are failing to connect. This is not impacting lines that are currently connected unless they drop and reconnect for some reason. This looks like only half of TTs LACs that is impacted, and so lines are eventually reconnecting after several tries. It has been reported to TalkTalk and we will update this post as soon as we get an update.
17 Jan 09:50:18
All affected lines appear to have reconnected.
Resolution We are still investigating the root cause
Broadband Users Affected 1%
Started 17 Jan 01:00:00
Closed 17 Jan 09:48:47
Previously expected 17 Jan 12:31:59

13 Jan 05:16:36
12 Dec 2016 16:21:48
Here are our opening times over Christmas and the New Year.
Fri 23rd Open as Usual
Sat 24th Informal (Some Support staff monitoring IRC and Email)
Sun 25th Closed
Mon 26th Closed
Tue 27th Closed
Wed 28th Open
Thu 29th Open
Fri 30th Open
Sat 31st Informal (Some Support staff monitoring IRC and Email)
Sun 1st Closed
Mon 2nd Closed
Tue 3rd Open...
We wish all our customers a very merry Christmas and a happy new year!
23 Dec 2016 15:25:59
Due to the low volume of calls, our offices are now closed. You can still email support@aa.net.uk or text 01344 400 999 to raise a support ticket. If you believe there is a major issue, that affects multiple customers and that is not shown here, please start your text with MSO which will alert staff. Merry Christmas!
Started 12 Dec 2016 16:00:00

10 Jan 14:31:24
10 Jan 08:49:16
We are seeing an issue where TT lines are failing to connect - this is not impacting lines that are currently connected unless they drop and reconnect for some reason. This looks like only half of TTs LACs that is impacted, and so lines are eventually reconnecting after several tries.
10 Jan 09:43:21
Talk Talk engineers are working on the issue now.
10 Jan 10:59:21
TalkTalk have raised an incident and are still working on resolving this.
10 Jan 11:39:56
A few lines have logged back in, no word back from TT yet.
10 Jan 11:49:57
It looks like all lines are back, we'll update this post again when we get further news from TalkTalk.
10 Jan 15:32:19
Update from TalkTalk regarding this outage: "Investigations by our NOC and network support team identified that a routing card had failed on a router. Routing functionality was moved onto an alternative card by our network support team to restore service. This was completed at 11:46hrs and monitoring has not identified any further issues"
Started 10 Jan 03:20:00
Closed 10 Jan 14:31:24

7 Jan 11:40:55
7 Jan 10:30:49
There seems to be a major issue in the Maidenhead data centre at present, we are investigating.
7 Jan 11:15:07
We have an engineer who should be on site in a few minutes.
7 Jan 11:19:23
Voice services (also in Maidenhead) seem unaffected, but there may be some disruption shortly whilst we work on this problem.
Resolution Engineer has found the problem and reset it. All looking good now.
Started 7 Jan 10:17:00
Closed 7 Jan 11:40:55

16 Jan 15:35:10
4 Jan 13:44:20
This post is mainly for our wholesalers. We are adding two additional LNSs this week and so wholesalers and other customers that we relay L2TP connections to may need to update their access lists/firewalls to allow the connections from the new IP addresses. The two new LNS are: 2001:8b0:0:53::58 2001:8b0:0:53::59

Resolution The new LNSs are now in use.
Started 6 Jan 13:00:00
Closed 16 Jan 15:35:10

20 Dec 2016 05:21:26
19 Dec 2016 19:11:18
Some TT lines are down and they are aware and working on it.
19 Dec 2016 21:08:15
From TT at 20:47... Following initial investigations conducted by the NOC it has been identified that there are a number of Virgin Media Backhaul circuits down, this has been reported to Virgin Media who have an engineer on site at Hammersmith and another engineer en-route to Ealing. The cause of the loss of service is yet to be determined by Virgin Media. We will provide a further update as soon as more information is available. Summary Network monitoring has identified that a number of Phone, Broadband, TV, B2B, FTTC, AOL and TUK customers in the West London area are experiencing a loss of service. Impacted customers will be unable to use Phone, TV and/or their data services for the duration of this incident. The full list of impacted exchanges are still being collated. However, impacted exchanges identified so far are Hammersmith, Fulham, Nine Elms, Bayswater, Earls Court, Pimlico, Chelsea, South Kensington, Kensington Gardens, Shepherds Bush, Battersea, Belgravia and Sloane.
Resolution Update from talktalk:- The NOC have completed their checks and have advised that all of the affected customers have now had their service restored. They have liaised with Virgin Media who have confirmed that they have completed all of their restoration work. This incident will now be resolved awaiting confirmation of the full root cause, which will be communicated out once available.
Started 19 Dec 2016 17:33:00
Closed 20 Dec 2016 05:21:26

16 Dec 2016 15:55:55
16 Dec 2016 10:54:38
We are investigating latency spikes to our call servers. This may be affecting calls.
16 Dec 2016 11:11:20
We're applying a software change which should fix this.
16 Dec 2016 14:56:28
The call servers will be updated shortly - we're moving traffic between call servers and once free they will be updated.
16 Dec 2016 15:36:59
We've swapped sip servers and so new registrations and calls should now be on the one that is fixed.
Resolution Normal service has resumed, we do apologise to customers who had some call quality issues today.
Started 16 Dec 2016 10:00:00
Closed 16 Dec 2016 15:55:55

15 Dec 2016 18:26:16
14 Dec 2016 09:53:20
We've started to add some new features to the login system used to access the Control web pages (https://control.aa.net.uk). These features are to improve the overall security of the control pages.

The latest feature are:

Emailing customers when we see a login from a new device.

Logging which browsers you have logged in from (see the 'Logins' link in the left menu). This page has options to set the timeout on sessions etc.

We will be adding further features over the next few days and weeks.

15 Dec 2016 17:18:25
We are testing the next step - adding two factor authentication to control pages - with staff now, and some beta testers on the irc channel. We hope to have this available generally very soon.
15 Dec 2016 18:25:26
Customer testing looks good - now enabled.
Started 14 Dec 2016 09:00:00

14 Dec 2016 13:50:44
14 Dec 2016 10:32:31

We've had a number of customers transfer their broadband to us from Fast, 186k, Firenet etc following their recent announcement that their customers need to find a new ISP.

Quite a few of these new customers have been able to put their new AAISP logins (eg abc@a.1) and password in to their existing router and get online. We've seen customers on BT and TalkTalk provided backhaul come online with us after placing a transfer order and then changing the login in their router to the one we provide.

This is not possible in all cases though. There are some reasons that may mean a transfer may take the usual 10 working days. For example, if the existing service as an cease or open order or for other reasons.

Staff will try to get new customers online if at all possible, but sadly we can't promise that all customers will be able to get online same hour/day.

14 Dec 2016 13:46:36

We're tweaking some systems to help a few 'edge' case Fast customers to log in... This may mean we need to do some billing adjustments in a few cases where customers are moving from an ADSL service to VDSL (FTTC). Please do contact us if you're affected by this though.

Also, it's worth noting that some customers may go offline when the actual transfer order completes (in ~10 days time), but the line should reconnect again OK. As always, do contact us if you have problems.

Started 14 Dec 2016 10:00:00

08 Dec 2016 11:40:47
06 Dec 2016 13:33:53

We are working on our systems to add two factor authentication to web site logins.

At present this has been added to the accounts system only. You will see an option to set up 2FA when you log in. Simply follow the instructions.

In due course we plan to also add this to our control pages.

See http://aa.net.uk/kb-broadband-2fa.html for more information.

Started 06 Dec 2016

28 Nov 2016 10:27:07
28 Nov 2016 10:16:14
We have an issue with SMS and are investigating now.
Resolution This has been fixed, sorry for any inconvenience
Closed 28 Nov 2016 10:27:07

25 Nov 2016 10:44:38
24 Nov 2016 13:22:50

Home::1 Quota Increase: We're pleased to announce a 50GB quota increase for customers on the Home:1 tariffs with no change in the monthly costs. For example, those on the Home::1 100GB tariff will have 150GB, those on 200GB will have 250GB etc... This will start from your next bill - which for most people will be December 1st. (The Home::1TB tariff is unchanged and stays at 1TB)

New SoHo::1 Tariffs: We are launching new SoHo::1 tariffs! These are aimed at businesses and will have 150GB, 250GB 350GB and 2TB quotas. These will have a few extra features that the existing Home::1 services don't have such as blocks of IPv4, VAT invoices, optional proactive line monitoring during working hours. This will be available on the order form next week (28th November)

We'll have new web pages explaining the Home::1 and SoHo::1 tariffs in more detail over the coming days.

25 Nov 2016 10:45:23
We have updated all Home::1 lines (not on 1TB) to have the extra 50GB quota from the start of your next month now, and updated the ordering system to allow orders and regrades using the new quota levels.
Started 24 Nov 2016 12:00:00 by AA Staff
Closed 25 Nov 2016 10:44:38

24 Nov 2016 23:00:25
22 Nov 2016 13:57:03
On Thursday night we'll be bringing up new email servers that make up smtp.aa.net.uk - the outgoing email servers that customers use when sending email. These servers will have new SSL certificates. We'll be using certificates from "Let's Encrypt" which should be trusted by email clients unlike the original "CACert" which will mean fewer (or no) warnings about needing to manually trust the certificate.
24 Nov 2016 21:05:38
This work will involves a short period of time where the mail servers may not be available - we will work to make this as short as possible.
24 Nov 2016 21:58:33
This work is about to start...
24 Nov 2016 22:40:16
This work is nearing completion, the new email servers are now online.
25 Nov 2016 10:05:09
If customers are having problems sending email, then please check the following settings:

Set the outgoing smtp server to: smtp.aa.net.uk

Set the encryption options to TLS or STARTTLS

Resolution This planned work has been completed.
Started 24 Nov 2016 22:00:00 by AA Staff
Closed 24 Nov 2016 23:00:25

24 Nov 2016 20:27:00
24 Nov 2016 17:03:53
One of our VoIP carriers has reported that they are experiencing connectivity issues, which are manifesting themselves as call drops, and poor quality calls. We have received additional reports from customers that some inbound calls via the affected carrier are not routing.
Further updates will be posted once we have received them from the carrier.
24 Nov 2016 17:07:13
Call routing for outbound calls has been temporarily overridden to bypass the affected carrier.
This affects only outbound calls, inbound calls via the affected carrier will still be impacted.
Resolution Call quality was returned to normal at 17:48 when the carrier was able to get traffic routing via backup routes. Their primary routes were back online at 20:27.
Started 24 Nov 2016 16:14:03 by Carrier
Closed 24 Nov 2016 20:27:00

23 Nov 2016 14:45:26
[DNS, Email and Web Hosting] - Unable to send email - Closed
23 Nov 2016 14:06:53
We're investigating a problem with customers sending email via smtp.aa.net.uk
Resolution Customers are now able to send email again - we do apologise for the inconvenience this caused. Email would not have been lost due to this.
Started 23 Nov 2016 13:51:16
Closed 23 Nov 2016 14:45:26

19 Nov 2016 12:07:55
19 Nov 2016 12:07:55
For most of this year we've been open on Saturdays, with staff available on phone/irc/email/etc. Due to the very low number of enquiries in the afternoon, from December we're slightly reducing the hours we are open. The new Saturday hours will be from 10AM until 2PM.
Started 19 Nov 2016 12:00:00

18 Nov 2016 09:35:00
[Broadband and Ethernet] - Blip - Closed
18 Nov 2016 09:42:12
A number of lines dropped and reconnected at 9:30 - we're investigating the cause.
18 Nov 2016 12:11:52
The blip affected a couple of our Wholesale customers and a small number of A&A customers. This was caused by a routing change that took place at the time which was done to prefer some directly attached routes rather than our transit routes. This change should have been seamless and not affect anything. We're still trying to understand why it did cause a blip and we apologise to those that were affected.
Started 18 Nov 2016 09:30:00
Closed 18 Nov 2016 09:35:00

14 Nov 2016 14:22:26
14 Nov 2016 14:22:26
Our NAT64 gateway has historically allowed access from outside our customer base for those wishing to experiment with IPv6 only networks. Sadly, due to abuse, we are now locking this down to customer IP addresses only. See http://aa.net.uk/kb-broadband-ipv6-nat64.html for further information on the NAT64 gateway.

28 Oct 2016 19:16:26
[Broadband and Ethernet] - L2TP issues - Closed
28 Oct 2016 18:08:03
Customers using L2TP are seeing some issues. We are working on these now.
28 Oct 2016 18:27:54
We think we see the issue and will be applying a fix shortly which will drop sessions one more time.
28 Oct 2016 19:09:52
Sorry for ongoing issues with L2TP service, we are still working on it.
29 Oct 2016 16:56:01
This also caused the quota image on the main A&A page that shows for Home::1 customers to vanish - that should be back now.
Resolution L2TP service is now on a backup LNS, sorry for any inconvenience. We will resolve the underlying issue in due course.
Started 28 Oct 2016 18:00:00
Closed 28 Oct 2016 19:16:26
Previously expected 28 Oct 2016 18:30:00

08 Nov 2016 13:29:47
09 Oct 2016 18:42:58
We now have some aerial photography services, see http://aa.net.uk/drone.html
Started 09 Oct 2016 18:42:21

31 Oct 2016 17:00:00
31 Oct 2016 08:10:37
There was an issue with one of our call servers today which would have resulted in some calls failing and some SIP2SIM not working at all. Service has been restored, and we will be installing a new call server this morning to replace the faulty unit.
Started 31 Oct 2016 06:00:00
Closed 31 Oct 2016 17:00:00

03 Nov 2016 17:08:43
[Broadband and Ethernet] - L2TP services - Completed
03 Nov 2016 09:08:27

The replacement server for L2TP was installed this morning, which meant sessions all cleared and moved over automatically back to the main server.

We expect to complete an upgrade as part of our ongoing router upgrades this evening - causing an L2TP reconnect at that time.

Resolution Upgrade completed, all looks good.
Started 03 Nov 2016 17:00:00
Closed 03 Nov 2016 17:08:43
Previously expected 03 Nov 2016 19:00:00

03 Nov 2016 09:49:30
03 Nov 2016 08:39:14
We've had a few reports that customers are having some problems with incoming calls on our VoIP service. Staff are looking in to this at the moment
Resolution This post has been superceded by https://aastatus.net/2313
Started 03 Nov 2016 08:00:00
Closed 03 Nov 2016 09:49:30

03 Nov 2016 09:55:30
03 Nov 2016 09:35:32
We have identified a serious issue where some calls are totally failing to route. This will mean a reset of call servers causing calls to drop.
Resolution We sorry for the inconvenience and we are investigating exactly how this happened, but VoIP services are restored now.
Started 03 Nov 2016 09:34:16
Closed 03 Nov 2016 09:55:30

04 Nov 2016 21:30:00
27 Oct 2016 14:57:00

We don't yet have dates for this, but will update this status when we do.

However, we are planning to change over the TT links to new 10G capacity soon. The plan is to move traffic between links to do this as seamlessly as possible. But we know things do not always go to plan. Ideally we would do this on a Sunday or early hours of the day.

At present we are expecting two separate changes, each of which will be for two separate links, and may be on different days.

More to follow as soon as we have details. This will create a massive increase to our capacity in to Talk Talk back-haul.

27 Oct 2016 16:05:20
I am pleased to say that TT Business are actually now being very helpful over this upgrade, and working with us to sort the exact date, which involves some planning on both sides.
28 Oct 2016 14:09:56
The current plan is some time next week, one fibre each day over two days. The idea is to do this in the morning, but exact time is not yet set. It will mean running at some reduced capacity for up to an hour each time - but the idea is to pick a time when this will not be a problem. More exact details to follow.
28 Oct 2016 16:05:39
Sadly the engineers not the TT side will not be able to do this until the following week. We'll try and sort exact dates as soon as possible.
01 Nov 2016 14:56:56
Good news - the first stage is planned 6am to 8am on Thursday 3rd. We hope to make this as seamless as possible, and once done TT links will have much higher capacity. We will plan a second day once this is all done and working for the other link.
01 Nov 2016 16:48:07
We are also doing some preparation work Wednesday morning which should have no impact, but is a risk.
01 Nov 2016 16:48:50
Support staff are planning to open phone lines at 7am on Thursday in case there are any unexpected issues.
02 Nov 2016 06:12:19
The Wednesday (2nd Nov) morning tests worked successfully.
03 Nov 2016 06:03:25
The work scheduled for this morning has started.
03 Nov 2016 07:06:41
TalkTalk traffic has been moved over to the other Datacentre and we're just awaiting the port change to happen.
03 Nov 2016 07:23:34
The new 10G TT link is now live and passing traffic. Staff are continuing to monitor it.
03 Nov 2016 14:30:22
The second fibre will now be changed over on Friday 4th November during the morning from 10AM. Again, this should not impact customer services in any way.
04 Nov 2016 10:25:55
This work has started, like yesterday this should not impact customers
04 Nov 2016 12:19:38
The work has overrun, but is not impacting customers. We'll post more once this is all sorted.
04 Nov 2016 21:17:44
Eventually... we've just been able to bring the second 10G port in to use. Traffic is starting to be shared across the two new links.
Resolution The 2nd 10G port was brought in to service at 21:15. Looking good!
Started 02 Nov 2016 07:00:00
Closed 04 Nov 2016 21:30:00
Previously expected 14 Nov 2016

31 Oct 2016 23:12:09
31 Oct 2016 16:47:08
Sorry for the short notice, but we're carrying out a PEW tonight (the 31st of October) at 22:00 which will affect access to the control pages and to email systems. The window is an hour, but we expect the work to complete much more quickly than that.
31 Oct 2016 22:22:00
This work is starting now.
Resolution This has been completed successfully.
Started 31 Oct 2016 16:41:31
Closed 31 Oct 2016 23:12:09
Previously expected 31 Oct 2016 23:00:00

31 Oct 2016 10:21:19
31 Oct 2016 07:24:52
One of our 'Voiceless' VoIP servers is currently offline. We are running on a single server at the moment. In and outbound calls should still be working OK. However, customers with problems may need to force their phone to re-register as we have removed the faulty server from DNS.
Resolution The fault is resolved now, and we are looking in to the cause. We think simple equipment failure.
Started 31 Oct 2016 07:00:00
Closed 31 Oct 2016 10:21:19

11 Nov 2016 10:20:15
[Broadband and Ethernet] - Router upgrades - Completed
28 Oct 2016 14:11:02
Over the next week or so we expect to upgrade firmware in various routers, this is normally done with little or no disruption. We also expect to do over night rolling upgrades to LNSs.
28 Oct 2016 17:45:44
L2TP customers will be reset this evening for a few seconds.
28 Oct 2016 18:02:19
L2TP customers are seeing some issues this evening, we are working on it.
28 Oct 2016 19:36:04
Router upgrades may be delayed whilst we investigate an issue.
01 Nov 2016 09:53:24
Router upgrades are expected to resume this week, having identified the issue.
02 Nov 2016 17:48:08
Some routers being upgrades tonight (Wednesday 2nd)
03 Nov 2016 07:46:06
We expect more router upgrades tonight (Thursday) and tomorrow, and rolling LNS upgrades to start tomorrow as well.
04 Nov 2016 17:58:45
Tonights upgrades have been completed and rolling LNS upgrades will start tonight
11 Nov 2016 10:19:59
LNS roll overs are now complete.
Resolution Work complete
Started 31 Oct 2016
Closed 11 Nov 2016 10:20:15
Previously expected 11 Nov 2016

28 Oct 2016 19:07:34
[Broadband and Ethernet] - Talk Talk upgrades - Closed
22 Oct 2016 10:13:47

Over the last month or so we have noticed some issues with capacity on some of our Talk Talk back-haul. Staff have been working on efforts to rebalance this manually, but there are some signs of latency on some lines at some peak times. The is obviously not up to our usual standards, and we have ordered major upgrades to 10Gb/s links which are expected in a few weeks. We hope to announce more concrete dates in a planned work announcement soon.

At the end of last year we planned for these upgrades making our network ready for 10Gb/s links. We do forecasts on usage regularly and started trying to get these upgrades around 3 months ago, but it has taken a lot longer than expected.

There is more generally on this on my blog http://www.revk.uk/2016/10/to-ten-gigabits-and-beyond.html>/p>
Resolution See planned work notice on upgrades
Started 01 Oct 2016
Closed 28 Oct 2016 19:07:34
Previously expected 01 Dec 2016

26 Oct 2016 17:15:32
[Broadband and Ethernet] - Checking routers - Info
26 Oct 2016 16:08:14

There are occasionally issues that crop up in the internet and security industry, one of the latest being the use of millions of consumer devices to launch attacks on parts of the Internet.

Naturally we do not want our customers to be unwittingly helping such attacks. We want to help, and advise customers if they have an issue with their equipment. We already did this some time ago with a system to check for open DNS resolvers (for which there is an opt-out on our control pages).

However, we are concerned that anything more complex, such as a port/IP scan or default password check could be considered, in some cases, to be computer misuse, even though our intentions are good.

We have now updated our standard terms to cover this (making what we would be doing "authorised" and hence legal if it was not already), and expect to be adding an opt-out for this on the control pages. Always bear in mind that anyone on the Internet can be doing the same to your network at any time, for malicious purposes, so ensuring firewalls and other security systems are in place is important.

See http://aa.net.uk/legal-terms-services.html under Firewalls for more details

P.S. obviously happy to discuss this on irc with people. RevK.

Started 26 Oct 2016 15:58:24

20 Oct 2016 18:09:29
20 Oct 2016 18:09:29

We are able to offer 07 UK Mobile numbers on our Voice over IP platform. This means a conventional 07 number, charged by operators like any other UK mobile number, routed to you using VoIP/SIP.

For more information http://aa.net.uk/kb-telecoms-07.html

Started 20 Oct 2016 18:08:50

20 Oct 2016 04:37:58
14 Oct 2016 08:51:10
We are needing to update the software on our core switches in both of our London datacentres.

This work will be carried out between 1AM and 4AM on Thursday 20th October

This will affect Broadband and Ethernet customers as there will be routing changes and possible PPP drops and reconnects.

Staff will be available on IRC during this period.

20 Oct 2016 04:12:35
The maintenance window is unfortunately overruning, due to an issue with spanning tree after a switch reload. We're currently working on the issue, and will post further updates when they are available
20 Oct 2016 04:37:01
The maintenance window is now complete. All services should be back to normal at this time.
Started 20 Oct 2016 01:00:00
Closed 20 Oct 2016 04:37:58
Previously expected 20 Oct 2016 04:00:00

12 Oct 2016 15:21:33
12 Oct 2016 15:17:00
We're currently investigating a problem with users logging in to the Control Pages.
12 Oct 2016 15:22:29
The Control Pages are working again.
Started 12 Oct 2016 15:05:00
Closed 12 Oct 2016 15:21:33