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18 Apr 08:00:00
Details
Posted: 09 Nov 2017 15:47:52
"TalkTalk have built a new Juniper LTS solution in order to:
  • Increase the total subscribers per TalkTalk LTS
  • Increase of the throughput capacity per chassis
  • Assist with load balancing
  • Increase network resilience"

In other words, they have been working on a new network for some time which should see the end of the various minor congestion issues that we've been seeing and will mean the have ample capacity for the future.

Before we migrate all our customers over we are asking for some customers to test this new network. Testing simply means us making some changes and the customer changing their PPP username slightly. Everything else works the same.

If you would like to test, please send an email with your login to: trial@aa.net.uk and we'll get back to you with further instructions.

We are one of the first ISPs that will be using the new network and we expect to move all our customers over before the end of November but we have not set a date yet.

Update
22 Nov 2017 16:04:33
Customers on the TalkTalk trial will be moved to a new LTS this afternoon. The LTS is the router at TalkTalks end of our links to them. This involves a PPP re-connect and this will be carried out by TalkTalk. Your router shoudl log back in within a few seconds. This new LTS has newer software which we're testing to see if some of the bugs we've reported are fixed. We'll post more about this shortly.
Update
12 Dec 2017 09:08:54
Update: The new network on the whole is performing well. We have been working with TalkTalk engineers and Juniper developers to help fix some problems. The main problem is that some lines fail to establish PPP, we have implemented a workaround on our LNSs and Juniper working towards a permanent fix for this.
We don't yet have a date when we'll move all customers across to the new network. We do hope this will be before Christmas bust due to the holidays it may be early January.
Update
26 Jan 14:02:59
Due to TalkTalk needing to wait for new software releases from their vendor (Juniper), moving our TalkTalk circuits over to their new network won't happen until mid-March 2018. We are still happy to have customers on the trial.
Update
18 Apr 08:46:39
We will be migrating all TalkTalk circuits over to the new network from 23rd April. We'd like to thank the customers who have been testing the new network, it has been useful. We had identified a couple of issues and have worked with TalkTalk who in turn have worked with their vendor, Juniper, to fix these. Customers still using @a.8 and @a.9 logins should get in touch with our Support team to get moved back to the normal @a.1 and @a.2 once the migration has fully completed. (there will be a separate status post about this)
Started 09 Nov 2017 15:30:00
Closed 18 Apr 08:00:00

26 Mar 16:01:06
Details
Posted: 26 Mar 16:01:06

Our Home::1 tariff has always had a fixed single IPv4 address and a block of IPv6 addresses, however, we are pleased to announce that we will allocate a /30 or a /29 block of IPv4 addresses to anyone who needs them for free.

A /30 will give you two usable addresses and a /29 will give you 6 usable addresses. (The block of IPv6 addresses gives you around 18 million trillion usable addresses!)

Contact sales@aa.net.uk if you require a block.

Started 26 Mar 16:00:00

23 Mar 15:05:04
Details
Posted: 23 Mar 14:56:59

We are pleased to announce new installation prices, selectable contract lengths and a new router option which has dual band WiFi.

When ordering, you can choose 1, 6 or 12 month minimum terms for ADSL and FTTC services. If you choose 6 months then the install cost is free, if you choose 12 months then the install cost and a router with 2.4Ghz and 5Ghz WiFi are both free.

These new options and prices are separate to the "copper pair" which has no minimum term.

These options are live on our website and the Quote/Order form will guide you through the available options.

Started 23 Mar 14:00:00

8 Mar 15:15:34
Details
Posted: 8 Mar 15:15:34
There was a routing blip that affected some connectivity and caused some L2TP and data SIMs to drop and reconnect at around 15:02 today. The fault was resolved at around 15:08. We are investigating the cause.
Started 8 Mar 15:02:00

5 Mar 08:53:13
Details
Posted: 20 Oct 2017 15:01:04

Multiple vulnerabilities have been reported in dnsmasq, the service on the ZyXEL routers which provides a DNSresolver, DHCP functions and router advertisement for IPv6.
A list of these can be found here.

The scope of these is relatively broad, and most attack vectors are local. causing the router to fail DNS/DHCP/RA if exploited (DoS condition), one additional vector includes execution of arbitrary code.
As dnsmasq is tightly integrated into the router, it can't just be turned off, however as a workaround you can change the DNS servers the routers serves in it's DHCP server to minimise potential impact from a local attacker should they perform a DNS request in a way which exploits the DoS conditions. This can be performed by going to the Router Settings page on your control pages, and entering our nameservers 217.169.20.20 and 217.169.20.21 into the IPv4 DNS fields, clicking save, then clicking on the DHCP button at the bottom (for B10Ds only) or clicking on Send ZyXEL configuration (B10As or B10Ds, will wipe existing settings on the router)

An official patch from ZyXEL is estimated to be provided during December 2017 for the VMG1312-B10D routers (Firmware V5.13(AAXA.7)), and January 2018 for the the VMG1312-B10A routers.
An update will be made to this post once firmware updates have been released.

Update
30 Jan 13:49:52
Updated software available, version 1.00(AAJZ.14)C0: https://www.zyxel.com/euosearch/dl-search.aspx?mci_country=uk&mci_lang=en&keyword=VMG1312-B10A&submit=Search
Previously expected 1 Feb

5 Mar 08:52:43
Details
Posted: 04 Sep 2017 17:22:46

We have a number of tariff changes planned, after a lot of interesting comments from my blog post - thank you all.

Some things are simple, and we are able to do sooner rather than later, like the extra 50GB already announced. Some will not be until mid to late October as they depend on other factors. Some may take longer still.

To try and ensure we get improvements as quickly as possible for customers I am updating a news item on our web site with details as we go.

http://aa.net.uk/news-2017-tariffs.html

As you will see, we are testing a change to make top-up on Home::1/SoHo::1 not expire. We have the end of a period (full moon) in two days where we can see if code changes work as expected on a live customer line. If all goes well then later this week we can change the description on the web site and officially launch this change.

Do check that page for updates and new features we are adding as we go.

Update
06 Sep 2017 13:57:18
We have made top-up on Home::1 and SoHo::1 not expire, continuing until you have used it all. This applies to any top-up purchased from now on.
Started 04 Sep 2017 17:19:37

15 Jan 13:02:42
Details
Posted: 8 Jan 13:49:47

As mentioned in https://aastatus.net/2482 we are installing new fibres into BT to increase our capacity. We are now ready for customers on BT backhaul ADSL and VDSL circuits to test this.

Customers prefix their username in their router withe "test-" which will then connect through the new fibres. (eg if your username is example@a.1, change it to test-example@a.1) There should be no other differences in the service. We'd appreciate any feedback and observations being sent to trial@aa.net.uk

All being well, we hope to move the rest of the customer circuits in stages next week at which point you can remove the "test-" from your username.

Update
8 Jan 13:54:42
If customers go over their usage tariff during the testing we'll apply free top-ups - email trial@aa.net.uk if this happens or if you think it is likely.
Update
11 Jan 13:43:35

From Monday 15th January we will be moving circuits over to the new BT pipes, this process will take a number of days and therefore the trial will stop on 24th Jan.

Customers who changed their username can change it back on or before 24th January. Thank you for everyone's feedback and cooperation.

Started 8 Jan 13:00:00

3 Jan 17:27:06
Details
Posted: 3 Jan 17:26:31
We have upgraded our order pages to allow ordering and regrading to the new terabyte tariffs on BT lines (as was only on TT lines before). Not available on 20CN, but otherwise you can now select 1TB (on Home::1) or 2TB (on SoHo::1) as just another tariff choice. As usual regrades take effect from next month, and the quota bonus system applies to this tariffs as well. Importantly they can be "balanced" with lines on the same site that are not on terabyte levels allowing multi-line sites to have different tariffs on each line simply shared in total by both lines.
Started 3 Jan 17:26:49

13 Dec 2017 16:11:18
Details
Posted: 27 Nov 2017 20:17:21

As you know, we are one of the few ISPs that monitor every line every second for loss, latency and throughput, and provide that data to customers to see how well your line is performing, and how we are performing as your ISP.

Well, the latest FireBrick code now provides these graphs in SVG format which means awesome scaleable graphs with even more detail and much clearer and easier to understand.

We are rolling out these as part of LNS upgrades over the coming weeks, and will have all systems using them soon. In the mean time you may see a mix of old (PNG) and new (SVG) graphs.

I hope you appreciate them as much as I do, and the hard work we have put in to making them. We take the quality of our service very seriously which is why we make this available to customers, and the nicer and clearer we can make that - the better.

Started 27 Nov 2017

13 Dec 2017 16:00:00
Details
Posted: 21 Oct 2017 17:30:55
We have identified a small number of TalkTalk connected circuits that have 1-4% packetloss in the evenings between 7pm and 9pm. We have worked with TalkTalk NOC and have helped them to identify a link running at full capacity within their network. Work is still ongoing to fix this.
Update
21 Oct 2017 17:42:22
To aid with TalkTalks investigations we have shutdown our interconnect in Harbour Exchange to TalkTalk. We still have plenty of capacity in Telehouse so this work is not service affecting.
Update
21 Oct 2017 17:50:43
TalkTalk say: "NOC troubleshooting has identified that one of three 10 gig circuit between the LTS and the LDN at hex is reaching capacity between 19:30 and 21:30hrs and is the root cause of the packet loss."
Update
10 Nov 2017 11:23:51
See: https://aastatus.net/2454 for details regarding testing the new TalkTalk network which will resolve this.
Update
22 Nov 2017 21:33:35
packetloss on TalkTalk connected circuits has increased over the past day or so. We're happy to move customers to trial TalkTalk's new network, do get in touch with trial@aa.net.uk
Update
24 Nov 2017 15:02:12
TalkTalk have done some work on their side which should help reduce the low levels of packetloss that some lines are seeing.
Update
12 Dec 2017 09:11:02
Work that TalkTalk have done recently has helped with congestion and we are now seeing far fewer lines with congestion.
We don't yet have a date when we'll move all customers across to the new network. We do hope this will be before Christmas bust due to the holidays it may be early January.
Resolution The congestion problem has been resolved. The longer term option of moving our customer base to TalkTalk's new network will happen in January 2018. More details of this will be posted nearer the time.
Broadband Users Affected 1.50%
Started 18 Oct 2017 19:00:00
Closed 13 Dec 2017 16:00:00

23 Nov 2017 21:18:37
Details
Posted: 16 Oct 2017 14:03:30

There are lots of news articles and discussions about the 'KRACK' attack vulnerability affecting WiFi client devices.

In summary, this affects WPA2 (and WPA3) (as well as being an additional insecurity with TKIP) And is actually a bug in the WiFi spec - ie the design wasn't thought out properly. So any implementation which follows the spec is vulnerable. There is more technical information about this in the links below.

From an customer of AAISP point of view, we do sell DSL routers with WiFI as well as WiFi access points but, this is a vulnerability in WiFi clients rather than the routers themselves.

Generally, the fix for this vulnerability is on the client side - ie the computer or mobile device connecting to a WiFi network, and so customers should look for software updates for their devices and operating systems. There are links below regarding devices we are involved with which contain further information.

We'll add further information to this post as we receive it.

Update
16 Oct 2017 14:04:01

For more information see: https://www.krackattacks.com/ and all the gory details are in the paper: https://papers.mathyvanhoef.com/ccs2017.pdf

WiFi device specific information:

Remember the main devices to patch are your devices such as computers, phones, tablets etc - once updates have been released and many devices will already have been patched if they are up to date. Updates to Routers and access points will will address the problem when they are acting as a WiFi client themselves and so won't really help if your devices are still unfixed.

Started 16 Oct 2017 10:00:00

19 Nov 2017 18:11:03
Details
Posted: 19 Nov 2017 18:11:03
At the end of last week we installed three additional LNSs, all FireBrick FB6202 routers - these are the devices that sit between our carriers such as BT and TalkTalk and our network and that our broadband connections are terminated on. The addition of these three increase our capacity and helps spread broadband connection over more routers. We now have eleven live and one spare. These are the 'A-L.Gormless' named hosts that you'd see on the control pages etc.
Started 19 Nov 2017 18:00:00

10 Nov 2017 12:48:12
Details
Posted: 10 Nov 2017 12:17:54

OFCOM have today published their decision on automatic compensation for broadband and phone line faults. The result is a scheme adopted only by the major ISPs to pay compensation for delayed installs, delayed fault repair and missed appointments.

As a small ISP, we are relieved at this approach as the original proposals contained a number are areas of serious concern. This is good news for consumers generally and should hopefully mean that Openeach and back-haul carriers that we use put in place systems to pay automatic compensation (though OFCOM have not insisted on this). If this happens we will be able to pass on any compensation we receive automatically to AAISP customers as well.

So, whilst not part of the scheme, AAISP customers should benefit from automatic compensation in most cases.

We also hope, as do OFCOM, that in the 15 months lead up to the scheme starting, the likes of Openreach will actually improve services so as to avoid having to pay compensation. Obviously this will benefit all ISPs and their customers, not just those in the scheme.

Started 10 Nov 2017 12:18:04

16 Oct 2017 14:00:00
Details
Posted: 16 Oct 2017 13:33:49
Texts and emails reporting lines up/down, engineer visits and some other information have been broken over the weekend. This means some delayed messages are being sent out. Sorry for any confusion, it should all be sorted shortly.
Started 16 Oct 2017 13:00:00
Closed 16 Oct 2017 14:00:00
Previously expected 16 Oct 2017 14:00:00

13 Sep 2017 16:37:14
Details
Posted: 13 Sep 2017 16:17:34

I am pleased to confirm we have now launched "Quota Bonus"

The concept is simple, and applies to Home::1 and SoHo::1 on all levels including terabyte.

You start your billing month with your quota as normal, but get an extra bonus that is half of the unused quota, if any, from the previous month.

This allows people to build up a reserve and allow for occasional higher months without needing top-up.

Thanks to all of the customers for the feedback on my blog posts on this. --Adrian.

P.S. yes, it is sort of cumulative, see examples on http://aa.net.uk/broadband-quota.html

Started 13 Sep 2017 16:15:00

03 Sep 2017 08:14:53
Details
Posted: 03 Sep 2017 08:12:02

We have changed the monthly quota allowances on Home::1 and SoHo::1 today, increasing all of the sub terabyte rates by 50GB per month, without changing prices.

I.e. you now get 200GB for the previous price of 150GB, and 300GB for the previous price of 250GB.

Existing customers have had this additional amount added to their September quota.

Started 03 Sep 2017 08:10:00

29 Aug 2017 13:59:08
Details
Posted: 07 Jul 2017 10:39:42

For the past few years we've been supplying the ZyXEL ZyXEL VMG1312-B10A router. This is being discontinued and we will start supplying its replacement, the ZyXEL VMG1312-B10D (note the subtle difference!)

The new router is smaller than the previous one and has a very similar feature set and web interface to the old one.

We are still working through our configuration process and are updating the Support site with documentation. We are hoping this model to resolve many of the niggles we have with the old one too.

Started 07 Jul 2017 13:12:00

22 Apr 2017 11:13:59
Details
Posted: 02 Feb 2017 21:19:15
http://www.euronews.com/2017/01/27/adrian-kennard-challenging-surveillance