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MAJOR Closed Maidenhead connectivity
AFFECTED
Maidenhead connectivity
STARTED
Jun 24, 09:54 PM (25¾ days ago)
CLOSED
Jun 26, 12:49 AM (24¾ days ago)
DESCRIPTION
We're investigating problems with services hosted at our Maidenhead Datacentre - this is affecting VoIP, sending email, Control Pages and some other services as well as customer servers we host.
Resolution: Power was lost at the datacentre as as result of something going wrong with low risk UPS/Generator maintenance by the datacentre.

Update 1 July: The datacentre say that whilst the UPS was disconnected for planned maintenance they incurred a coincidental loss of utility mains power, and thus power to the site was lost.


MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 27, 01:35 AM (23¾ days ago)
CLOSED
Jun 27, 02:16 AM (23½ days ago)
DESCRIPTION
Looks like all lines in TT backhaul dropped. Lines are reconnecting. We’ll update later when we have more details.
Resolution: Line reconnections seem to have stopped and traffic levels back to normal.

MAINTENANCE Completed Email servers
AFFECTING
Email servers
STARTED
Jun 16, 08:00 AM (1 month ago)
CLOSED
Jun 16, 08:27 AM (1 month ago)
DESCRIPTION

We will be performing a software upgrade to our POP3 and IMAP servers on Sunday 16th June from 8AM.

The nature of this work requires that all the servers in the cluster need to be upgraded at the same time, this means there will be a period of around 15 minutes where POP3 and IMAP access to email will be unavailable.

We will update this post as the work is carried out


Resolution: This work has been completed. (it wasn't an Exim CVE-2019-10149 upgrade, as that had already been done!)

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Jun 16, 03:00 AM (1 month ago)
CLOSED
Jun 16, 04:41 AM (1 month ago)
DESCRIPTION

On Sunday 16th June between 3am - 5am we will be carrying out general core network maintenance.

We expect there to be some disruption during this time.


Resolution: This work has been completed.

MAINTENANCE Completed General Server Maintenance
AFFECTING
General Server Maintenance
STARTED
May 20, 10:00 PM (2 months ago)
CLOSED
May 23, 11:30 PM (1¾ months ago)
DESCRIPTION

We will be performing general maintenance on the bulk of our servers. Most of this will not affect customers, but there may be times when some services (eg our control pages) will be offline for a short while.

This work won't affect general internet access.

The work will take place from 10PM through to 11:30PM on 20th, 21st, 22nd and 23rd May. Staff will post in IRC when the work is starting and what, if anything, it it likely to affect.


Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 09:30 AM (2 months ago)
CLOSED
May 21, 10:10 AM (2 months ago)
DESCRIPTION
Our SMS gateway suffered a failure over night when one of the web servers stopped running entirely. This means that some SMS messages over night would have been lost. We're currently unsure why this happened, but have some clues from the logs and an idea how to fix it and will investigate in greater detail.
Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
May 18, 02:00 AM (2 months ago)
CLOSED
Jun 05, 11:35 AM (1½ months ago)
DESCRIPTION
We are doing some routine router upgrades, starting tonight.
Resolution: This work has completed successfully.

MINOR Closed Secondary DNS Server
AFFECTED
Secondary DNS Server
STARTED
May 03, 09:00 AM (2½ months ago)
CLOSED
May 03, 02:03 PM (2½ months ago)
DESCRIPTION
Our secondary authoritative DNS server (secondary-dns.co.uk) is currently offline. This should not be affecting customer domains, as our primary server is functioning correctly. We are working on bringing secondary-dns.co.uk back in to service.
Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Apr 07, 03:00 AM (3¼ months ago)
CLOSED
Apr 07, 03:50 AM (3¼ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 7th April we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband and TalkTalk Ethernet services.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 24, 03:00 AM (3¾ months ago)
CLOSED
Mar 24, 04:40 AM (3¾ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 24th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution: