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MAINTENANCE Assumed Completed General Server Maintenance
AFFECTING
General Server Maintenance
STARTED
May 20, 10:00 PM (6 days ago)
DESCRIPTION

We will be performing general maintenance on the bulk of our servers. Most of this will not affect customers, but there may be times when some services (eg our control pages) will be offline for a short while.

This work won't affect general internet access.

The work will take place from 10PM through to 11:30PM on 20th, 21st, 22nd and 23rd May. Staff will post in IRC when the work is starting and what, if anything, it it likely to affect.


MAINTENANCE Open General Internet Access
AFFECTING
General Internet Access
STARTED
May 18, 02:00 AM (8¾ days ago)
DESCRIPTION
We are doing some routine router upgrades, starting tonight.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 09:30 AM (8½ days ago)
CLOSED
May 21, 10:10 AM (5½ days ago)
DESCRIPTION
Our SMS gateway suffered a failure over night when one of the web servers stopped running entirely. This means that some SMS messages over night would have been lost. We're currently unsure why this happened, but have some clues from the logs and an idea how to fix it and will investigate in greater detail.
Resolution:

MINOR Closed Secondary DNS Server
AFFECTED
Secondary DNS Server
STARTED
May 03, 09:00 AM (23½ days ago)
CLOSED
May 03, 02:03 PM (23¼ days ago)
DESCRIPTION
Our secondary authoritative DNS server (secondary-dns.co.uk) is currently offline. This should not be affecting customer domains, as our primary server is functioning correctly. We are working on bringing secondary-dns.co.uk back in to service.
Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Apr 07, 03:00 AM (1½ months ago)
CLOSED
Apr 07, 03:50 AM (1½ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 7th April we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband and TalkTalk Ethernet services.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 24, 03:00 AM (2 months ago)
CLOSED
Mar 24, 04:40 AM (2 months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 24th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution:

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Mar 21, 11:20 AM (2 months ago)
CLOSED
Mar 21, 11:56 AM (2 months ago)
DESCRIPTION
At 11:20 we saw a large number of BT lines drop
Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 17, 03:00 AM (2¼ months ago)
CLOSED
Mar 17, 04:31 AM (2¼ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 17th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution: Upgrades completed - there are more next Sunday morning.

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Mar 15, 03:00 AM (2¼ months ago)
CLOSED
Mar 15, 04:06 AM (2¼ months ago)
DESCRIPTION

Between 03:00 - 05:00 Friday 15th we will be upgrading software some of our switch stacks in MH.

We expect this to cause some minor disruption to customer collocation and web hosting during this time.


Resolution: This is now closed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 06, 12:00 AM (2¾ months ago)
CLOSED
Apr 14, 12:00 AM (1¼ months ago)
DESCRIPTION
We have some rolling upgrades planned for this month. These are normally done in the night, and usually not disruptive. We are however expecting to also update LNSs which cause PPP session to move in the night as usual, causing few seconds outage. Thank you for your patience.
Resolution: