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MAINTENANCE Assumed Completed General
AFFECTING
General
STARTED
Sep 11, 01:00 AM (8½ days ago)
DESCRIPTION
From 11th September we will be upgrading the software on our routers. This includes our LNSs too, which will involve a short blip on customer's broadband lines as switch lines over to the upgraded LNSs. The work will take place overnight and will be spread over a couple of weeks. We have more information about LNS switch overs on our support site: https://support.aa.net.uk/LNS_Switches

MINOR Closed SIP2SIM Audio
AFFECTED
SIP2SIM Audio
STARTED
Aug 03, 12:00 PM (1½ months ago)
CLOSED
Sep 04, 11:13 AM (15 days ago)
DESCRIPTION
We have had reports of the audio (both directions) breaking up on SIP2SIM calls. We have contacted the mobile carrier to investigate this as the break up is happening between our SIP servers and the mobile carrier.
Resolution: Since the reported problems we've not been able to reproduce the audio break up, customers have also reported that the problem has gone away. We'll re-open a new incident and will investigate with our carrier if/when this problem resurfaces.

MINOR Closed PPP drops
AFFECTED
PPP drops
STARTED
Sep 04, 10:15 AM (15¼ days ago)
CLOSED
Sep 04, 10:40 AM (15¼ days ago)
DESCRIPTION
We've noticed two sets of blips on some TT lines today -at around 10:16 and 10:21. We're not yet sure of the cause but are investigating.
Resolution: This is related to TT's post: https://aastatus.net/31382

MINOR Closed Email
AFFECTED
Email
STARTED
Aug 19, 11:00 AM (1 month ago)
CLOSED
Aug 19, 01:00 PM (1 month ago)
DESCRIPTION
Customers may be missing some email messages in their inboxes. This has been caused by syncing problems within our email servers which has caused messages on one set of servers not to have been synced across to the other.
Resolution: All email is back in sync. We do apologise to customers for the disruption this caused.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Aug 09, 04:53 PM (1¼ months ago)
CLOSED
Aug 09, 05:46 PM (1¼ months ago)
DESCRIPTION
We have identified a blip in our network at 16:53 with multiple customers going offline and not recovering within a reasonable period of time. We are currently investigating and will update this post with any news.
Resolution: We believe that all affected circuits are currently back online. Our carriers suggest that this outage was due to power issues across the UK. If you are still experiencing issues, then we would suggest rebooting your router, or contacting Support at 03333 400 999 / support@aa.net.uk.

MAJOR Closed Email
AFFECTED
Email
STARTED
Aug 01, 05:40 PM (1½ months ago)
CLOSED
Aug 01, 06:45 PM (1½ months ago)
DESCRIPTION
We're investigating authentication problems whilst accessing email.
Resolution:

MAJOR Closed Maidenhead connectivity
AFFECTED
Maidenhead connectivity
STARTED
Jun 24, 09:54 PM (2¾ months ago)
CLOSED
Jun 26, 12:49 AM (2¾ months ago)
DESCRIPTION
We're investigating problems with services hosted at our Maidenhead Datacentre - this is affecting VoIP, sending email, Control Pages and some other services as well as customer servers we host.
Resolution: Power was lost at the datacentre as as result of something going wrong with low risk UPS/Generator maintenance by the datacentre.

Update 1 July: The datacentre say that whilst the UPS was disconnected for planned maintenance they incurred a coincidental loss of utility mains power, and thus power to the site was lost.


MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 27, 01:35 AM (2¾ months ago)
CLOSED
Jun 27, 02:16 AM (2¾ months ago)
DESCRIPTION
Looks like all lines in TT backhaul dropped. Lines are reconnecting. We’ll update later when we have more details.
Resolution: Line reconnections seem to have stopped and traffic levels back to normal.

MAINTENANCE Completed Email servers
AFFECTING
Email servers
STARTED
Jun 16, 08:00 AM (3 months ago)
CLOSED
Jun 16, 08:27 AM (3 months ago)
DESCRIPTION

We will be performing a software upgrade to our POP3 and IMAP servers on Sunday 16th June from 8AM.

The nature of this work requires that all the servers in the cluster need to be upgraded at the same time, this means there will be a period of around 15 minutes where POP3 and IMAP access to email will be unavailable.

We will update this post as the work is carried out


Resolution: This work has been completed. (it wasn't an Exim CVE-2019-10149 upgrade, as that had already been done!)

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Jun 16, 03:00 AM (3 months ago)
CLOSED
Jun 16, 04:41 AM (3 months ago)
DESCRIPTION

On Sunday 16th June between 3am - 5am we will be carrying out general core network maintenance.

We expect there to be some disruption during this time.


Resolution: This work has been completed.