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MAINTENANCE Assumed Completed Overnight upgrades
AFFECTING
Overnight upgrades
STARTED
Apr 26, 01:00 AM (1 month ago)
DESCRIPTION
We will be starting a round of overnight software upgrades to our FireBrick LNSs and routers. We have a large number of LNSs to update and we upgrade one per night. Each line will see one brief drop as it's moved to a new LNS over the coming few weeks. More details on how we perform LNS upgrades can be found here: https://support.aa.net.uk/LNS_Switches

MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
May 25, 02:00 AM (2¾ days ago)
CLOSED
May 25, 03:23 AM (2¾ days ago)
DESCRIPTION
We have a new link between our Maidenhead and Harbour Exchange POPs (Point of Presence) which will be made live in the early hours of May 25. Impact on customers should be none or very minimal. We'll update this post upon completion.
Resolution: IPv6 routing was enabled without problem, but enabling IPv4 did cause a problem and was reverted. We will review this and will reschedule a time to bring up IPv4 routing. Our apologies to those who were affected by the routing problems that lasted for a few minutes at 3AM.

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
May 20, 06:00 PM (7¼ days ago)
CLOSED
May 20, 06:40 PM (7¼ days ago)
DESCRIPTION
Our web IRC client and these status pages will be unavailable this evening for a short while after 18:00. Apologies for the short notice. Yes, we're aware that we're writing a status post that you won't be able to see while the status page is down!
Resolution:

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
May 17, 11:45 AM (10½ days ago)
CLOSED
May 17, 12:20 PM (10½ days ago)
DESCRIPTION
We're investigating a problem that is affecting VoIP numbers that have a 'Time Profile' configured. Calls are currently failing.
Resolution:

MINOR Closed Routing
AFFECTED
Routing
STARTED
May 05, 03:30 AM (22¾ days ago)
CLOSED
May 05, 03:50 AM (22¾ days ago)
DESCRIPTION
Whilst performing some general maintenance an IPv4 routing problem occurred that caused packetloss to some destinations for a couple of minutes. This was unexpected and the cause is being investigated. Service was restored by 03:36
Resolution: This was caused by an incorrect configuration. The configuration was reverted and service was restored. The configuration was later corrected.

MAINTENANCE Completed IPv6
AFFECTING
IPv6
STARTED
Apr 01, 07:00 AM (1¾ months ago)
CLOSED
Apr 01, 12:00 PM (1¾ months ago)
DESCRIPTION
Please see our main website for an announcement regarding IPv6: https://www.aa.net.uk/etc/news/ipv6-end-of-trial/
Resolution: It was an April Fool!

MINOR Closed At Risk
AFFECTED
At Risk
STARTED
Mar 29, 12:52 PM (2 months ago)
CLOSED
Mar 29, 07:20 PM (2 months ago)
DESCRIPTION
We serve our internet connections from two datacentres in London. At the moment one datacentre is running on generator power. The datacentre are not expecting any service problems but this is a period of 'at risk' as there is potential for power to be lost which would result in broadband and Ethernet circuits being disrupted.
Resolution: Equinix Site Staff reports that the utility provider has rectified the issue. Customer loads have been transferred from generator power to utility power and the customer loads remain stable on utility power. Datacentre Engineers will monitor the system for stability.

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Mar 22, 07:45 AM (2 months ago)
CLOSED
Mar 22, 09:30 AM (2 months ago)
DESCRIPTION
We are carrying out disruptive work on our webmail service: https://webmail.aa.net.uk/ We will carry the work out in the morning, and don't expect the disruption to be long. The window here is thirty minutes from 7:45, but it should only be a five to ten minute outage.
Resolution:

MAINTENANCE Completed BT Lines
AFFECTING
BT Lines
STARTED
Mar 16, 06:00 AM (2¼ months ago)
CLOSED
Mar 18, 02:16 PM (2¼ months ago)
DESCRIPTION

BT are performing planned work on our hostlinks in the Harbour Exchange datacentre. These links are resilient as we have a set of hostlinks in Telehouse too. Before BT do their work we will seamlessly move traffic over to the Telehouse side, and will move back once BT have completed their work.

This work should therefore not affect customers in any way, but as we will be running on only one set of BT hostlinks for a couple of days we consider this period of time to be 'at risk'

BTs work is scheduled as follows:

Start: 2022-03-18 00:01

End: 2022-03-18 06:00

However, as we will be moving traffic before this, the actual period of the work including our work of moving traffic before and after the 'main event' will be:

Start: 2022-03-16 06:00

End: 2022-03-18 07:00

(This work was originally planned for Feb 11th then March 2nd, but has been rescheduled by BT to the times above)


Resolution: BT completed their work, and we've moved traffic back on to the Harbour Exchange hostlinks.

MAINTENANCE Completed New LNS
AFFECTING
New LNS
STARTED
Feb 19, 08:00 PM (3¼ months ago)
CLOSED
Apr 26, 04:15 PM (1 month ago)
DESCRIPTION
We've posted on our main website about our new LNS routers and trials of faster services. See the page for more information: https://www.aa.net.uk/etc/news/new-core-routers-and-faster-speeds/
Resolution: