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MAINTENANCE Planned Datacentre Power
AFFECTING
Datacentre Power
STARTING
Sep 06, 12:01 AM (24½ days )
DESCRIPTION

One of our London datacentres is planning maintenance on the power feeds that supply one of our racks. This work involves transferring our power feeds to new new electrical infrastructure and will mean we lose one of our power feeds at a time whilst they do that.

We have two power feeds and they will be moved over one at a time. There should be no customer impact as most of our equipment use both power feeds, but this is a period of "at risk".

The work will happen during Sunday 6th September.


MAINTENANCE Completed Bracknell Office
AFFECTING
Bracknell Office
STARTED
Aug 10, 11:00 PM (1¼ days ago)
CLOSED
Aug 11, 02:10 AM (1 day ago)
DESCRIPTION
As part of the M4 'SMART' motorway work our office fibre will be diverted will be offline between 11PM on Monday 10th August through to 10AM on Tuesday 11th August. This won't affect customer connectivity.
Resolution: Openreach competed the work just after 2AM

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Aug 03, 11:00 AM (8¾ days ago)
CLOSED
Aug 03, 11:35 AM (8¾ days ago)
DESCRIPTION
We have reports of some VoIP calls failing, we're investigating.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 31, 04:05 PM (11½ days ago)
CLOSED
Jul 31, 07:03 PM (11¼ days ago)
DESCRIPTION
A number of customers in the North London area are experiencing total loss of service. Impacted exchanges include New Southgate,Muswell Hill, Walthamstow, Kingsland Green, Wickford, Bowes Park, Goodmayes, Ilford North and Stamford Hill. Engineers are investigating and we'll post further updates as and when we receive them.
Resolution: Circuits recovered, reason for outage requested

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 11:56 AM (19¾ days ago)
CLOSED
Jul 23, 02:10 PM (19½ days ago)
DESCRIPTION
There looks to be a BT fault that has caused a number of lines to drop PPP from around 11:56. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 12:13 PM (19¾ days ago)
CLOSED
Jul 23, 02:10 PM (19½ days ago)
DESCRIPTION
There looks to be a TalkTalk fault that has caused a number of lines in Newcastle area to drop PPP from around 12:13. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

MAJOR Closed SIM2SIM
AFFECTED
SIM2SIM
STARTED
Jul 13, 09:01 AM (29¾ days ago)
CLOSED
Jul 14, 09:16 PM (28¼ days ago)
DESCRIPTION
We are aware of problems affecting our SIP2SIM service - this will be affecting calls and SMS for those using our SIP2SIM service. This may be related to problems with our carrier as there is a known problem with calls relating to Jersey Telecom but we are still investigating.
Resolution:

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jul 03, 09:00 AM (1¼ months ago)
CLOSED
Jul 03, 10:22 AM (1¼ months ago)
DESCRIPTION
We're investigating a problem with some voip calls not working.
Resolution: We do apologise to those who this affected. The problem was caused by an update yesterday that resulted in introducing a problem with how we store phone registration status. This meant that not all our severs knew about the registration status of phones, which meant when a call came in not all our serves knew where to send the call to, and this resulted in calls failing.

MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Jun 22, 04:15 PM (1½ months ago)
CLOSED
Jun 22, 05:15 PM (1½ months ago)
DESCRIPTION
We're investigating a problem with some SIP2SIM calls failing. Updates to follow.
Resolution:

MAJOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 22, 01:00 AM (1½ months ago)
CLOSED
Jun 22, 02:00 AM (1½ months ago)
DESCRIPTION
We're investigating a problem with VoIP registrations and calls failing.
Resolution: