We are increasing our capacity to BT by having new links installed.
This work actually started a few months ago, but the order process takes a long time! We are now at the stages of plugging in cables, configuring devices and then moving customers over.
This will be improving our capacity for our BT based ADSL, VDSL, G.FAST and FTTP circuits. TalkTalk connected circuits are unaffected (They are already using 10G links).
We will keep this status post updated with any work that may be customer affecting, we are also detailing the progress on this page: https://www.aa.net.uk/new-bt-hostlinks/
On 09/10/19 at 02:11 our monitoring picked up that a few thousand broadband lines dropped.
After some investigation it appears the drops occurred due to all the B-sides of our BTW hostlinks flapping causing all sessions over these links to re-establish
Lines did immediately start to reconnect over our other hostlinks; however due to the number of attempted re-connections in some cases it took ~30minutes for lines reconnect
We are not aware of any BTW planned works scheduled for this time and are currently chasing BT for an explanation for this blip
We have had reports of issues within the 3 network overnight. This caused multiple blips for our data SIMs. At present our data SIMs seem to connect but not pass traffic.
We have yet to hear any information from our carrier. However we are currently chasing and will update once more information is available.
On Friday 18th October from 1AM until 4AM we will be replacing a pair of core network switches in our Maidenhead datacentre.
This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.
We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.
We'll update this post as the work is carried out.
This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.