Last 10 posts, sorted by last updated
Limit to posts

MAINTENANCE Assumed Completed Adding Capacity
AFFECTING
Adding Capacity
STARTED
Nov 12, 11:00 AM (1¾ days ago)
DESCRIPTION
We will be installing two new LNSs to give our network more capacity. These LNSs will be named 'o.gormless' and 'p.gormless', and will bring our LNS count up to 16.

MAINTENANCE Assumed Completed Broadband
AFFECTING
Broadband
STARTED
Oct 10, 10:03 AM (1 month ago)
DESCRIPTION

We are increasing our capacity to BT by having new links installed.

This work actually started a few months ago, but the order process takes a long time! We are now at the stages of plugging in cables, configuring devices and then moving customers over.

This will be improving our capacity for our BT based ADSL, VDSL, G.FAST and FTTP circuits. TalkTalk connected circuits are unaffected (They are already using 10G links).

We will keep this status post updated with any work that may be customer affecting, we are also detailing the progress on this page: https://www.aa.net.uk/new-bt-hostlinks/


MINOR Closed Quota Display
AFFECTED
Quota Display
STARTED
Nov 04, 09:00 AM (10 days ago)
CLOSED
Nov 08, 02:00 PM (5¾ days ago)
DESCRIPTION
The front page of our web site (www.aa.net.uk) usually displays your remaining quota if you are viewing the page from your broadband line. This is not working correctly at the moment and we're in the process of fixing it.
Resolution: Server restored!

MINOR Closed Routing
AFFECTED
Routing
STARTED
Nov 11, 11:30 AM (2¾ days ago)
CLOSED
Nov 11, 11:50 AM (2¾ days ago)
DESCRIPTION
We're investigating a problem with routing between London and Maidenhead, this will be affecting VoIP calls and hosted servers we have in Maidenhead.
Resolution: Routing has been restored, we're monitoring the network and will be investigating the cause in more details.

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Nov 07, 07:00 AM (7 days ago)
CLOSED
Nov 07, 07:33 AM (7 days ago)
DESCRIPTION
We will performing a software update and reload of our email servers at 7AM on Thursday 7th November. This is to fix a problem with sieve filters not being replicated across our cluster. We don't expect this to take very long and most email clients shouldn't notice or be affected by the reload.
Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Nov 04, 11:42 AM (9¾ days ago)
CLOSED
Nov 04, 04:25 PM (9¾ days ago)
DESCRIPTION
We are looking into a problem where some customers have been billed the rental on their data SIMs twice. This is being investigated urgently and we'll update this post shortly.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 24, 02:28 PM (20¾ days ago)
CLOSED
Oct 24, 04:00 PM (20¾ days ago)
DESCRIPTION
We have seen quite a few TT lines drop PPP this afternoon, we have raised this with them and will update this post when we have further information. This only appears to have affected TTB circuits.
Resolution:

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 09, 02:11 AM (1 month ago)
CLOSED
Oct 09, 09:06 AM (1 month ago)
DESCRIPTION

On 09/10/19 at 02:11 our monitoring picked up that a few thousand broadband lines dropped.

After some investigation it appears the drops occurred due to all the B-sides of our BTW hostlinks flapping causing all sessions over these links to re-establish

Lines did immediately start to reconnect over our other hostlinks; however due to the number of attempted re-connections in some cases it took ~30minutes for lines reconnect

We are not aware of any BTW planned works scheduled for this time and are currently chasing BT for an explanation for this blip


Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Oct 17, 08:48 AM (28 days ago)
CLOSED
Oct 17, 05:00 PM (27¾ days ago)
DESCRIPTION

We have had reports of issues within the 3 network overnight. This caused multiple blips for our data SIMs. At present our data SIMs seem to connect but not pass traffic.

We have yet to hear any information from our carrier. However we are currently chasing and will update once more information is available.


Resolution: Three's service is back and running, but the impact to our customers seems minimal.

MAINTENANCE Completed Maidenhead - Colo and some services
AFFECTING
Maidenhead - Colo and some services
STARTED
Oct 18, 01:00 AM (27¼ days ago)
CLOSED
Oct 18, 06:15 AM (27 days ago)
DESCRIPTION

On Friday 18th October from 1AM until 4AM we will be replacing a pair of core network switches in our Maidenhead datacentre.

This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.

We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.

We'll update this post as the work is carried out.

This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.


Resolution: Work has been completed.