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MAINTENANCE Assumed Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Aug 08, 03:16 PM (2¼ months ago)
DESCRIPTION
3G is being phased out by all mobile network operators, and will stop working for our data SIMs in early September. The data SIMs we provide already support 4G. In a small number of cases it is possible that devices are too old to support 4G, in which case the device is sadly obsolete and will need replacing in order to keep connectivity. You will be emailed if we think your SIM is one which is in a device still operating via 3G.
Last updated: 1¼ months ago
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MAINTENANCE Assumed Completed Ordering
AFFECTING
Ordering
STARTED
Jul 01, 03:09 PM (3½ months ago)
DESCRIPTION
As some people will have noticed, we have some ongoing work on the ordering system. Right now we have old and new ordering system in place, and are gradually moving each order type over. The main priority has been "new provides" and "migrations to us", as this has to handle the new OFCOM mandated "One Touch Switching" system. The whole One Touch System has been a massive challenge for a lot of ISPs. We are trying to ensure links on the web site link to the right things, and hopefully we will soon have everything on the new system. For now, new provides, tariff changes, and shortly ceases, will be on the new system, but we are working through it. But if you have any problems with any type of order, please do contact the sales team who will be happy to sort it out, whether ordering a new service or trying to cease a service. Just ask.
Last updated: 2¼ months ago
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MAINTENANCE Assumed Completed authoritative DNS
AFFECTING
authoritative DNS
STARTED
Jun 03, 10:35 AM (4½ months ago)
DESCRIPTION

This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS

Last updated: 4 months ago
Update due: 4 months ago (overdue)
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Oct 16, 03:00 PM (5½ days ago)
CLOSED
Oct 16, 04:21 PM (5¼ days ago)
DESCRIPTION
Some of our L2TP customers have experienced a couple of drops this afternoon. We're investigating the cause.
Resolution: We expect the service to be stable now.

Closed: 5¼ days ago
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MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Oct 16, 02:00 PM (5½ days ago)
CLOSED
Oct 16, 04:18 PM (5¼ days ago)
DESCRIPTION
We're performing a database migration which will mean the display of broadband usage stats, VoIP Call records (CDRs) and SMS logs will be unavailable on one control pages on the afternoon of 16 October.
Resolution: This work has been reverted.

Closed: 5¼ days ago
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Oct 11, 02:30 PM (10½ days ago)
CLOSED
Oct 11, 03:00 PM (10½ days ago)
DESCRIPTION
Since 14:30 we're seeing packet loss on Data SIMs. We're investigating this with our carrier as we're not seeing loss elsewhere.
Resolution: Our carrier reports that they were experiencing minor service degradation on our mobile data SIM service between 14:30 and 15:00 today. The team has successfully tracked down the source and has completed corrective work on the service.

Closed: 10½ days ago
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MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
Oct 07, 05:00 PM (14¼ days ago)
CLOSED
Oct 15, 02:00 PM (6½ days ago)
DESCRIPTION
We will be enabling a new transit provider this week - Arelion, AS1299. This is in addition to our three existing transit providers: NTT, Colt (aka Lumen/Level3) and Cogent, as well as multiple peering links. This gives us increased capacity but more importantly it gives us new, diverse routes to the rest of the internet which makes us even better connected to the wider world.
Resolution:

Closed: 6½ days ago
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MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Oct 07, 01:00 AM (15 days ago)
CLOSED
Oct 07, 10:00 AM (14¾ days ago)
DESCRIPTION
Due to various BT works over the past few weeks we have a small number of customers on our 'spare' LNS. We will be moving these customers off during the early hours of Monday 7th October. Customers on the i.Gormless LNS will have their line drop and reconnect.
Resolution: This work has been competed.

Closed: 14¾ days ago
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MINOR Closed CityFibre
AFFECTED
CityFibre
STARTED
Oct 01, 12:35 PM (20½ days ago)
CLOSED
Oct 01, 12:40 PM (20½ days ago)
DESCRIPTION
At 12:35 today a small number of CityFibre connections dropped and reconnected a few seconds later.
Resolution:

Closed: 20½ days ago
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Sep 25, 11:02 AM (26½ days ago)
CLOSED
Sep 25, 03:00 PM (26½ days ago)
DESCRIPTION
At 11:02 we saw a number of Data SIMs drop and immediately reconnect. This looks to be caused by something in the mobile carrier. Outage for affected customers would have been very short (a few seconds for most)
Resolution: Drops caused at carrier network.

Closed: 26½ days ago
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