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MAINTENANCE Planned Routers
AFFECTING
Routers
STARTING
Jul 10, 04:00 PM (4¾ days )
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Thursday 10th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.

MAINTENANCE Open L2TP
AFFECTING
L2TP
STARTED
Jul 03, 06:00 PM (2 days ago)
DESCRIPTION

We are in the process of upgrading both the speed cap and monthly usage of our Domestic and Business L2TP services. The price remains the same.

  • Domestic, Was: 400Mb/s and 5TB Usage. Will be: 500Mb/s and 8TB Usage
  • Business, Was: 600Mb/s and 10TB Usage. Will be: 1Gb/s and 20TB Usage
  • Business Light: stays the same

(The actual throughput may be limited by your L2TP client and your underlying Internet connection)

The speed change is live now, and the usage change will be live from 1st August 2025. Details of the service can be found On our main website.


MAINTENANCE Assumed Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (10¼ days ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.

MINOR Open Email
AFFECTING
Email
STARTED
Feb 03, 09:00 AM (5 months ago)
DESCRIPTION

Over the past week we have seen a huge number of 'bots' trying to guess customer email credentials in order to try to send email through our outbound email servers: smtp.aa.net.uk.

The attempts were being blocked due to wrong passwords being used, but this caused significant load on our severs due to all the database lookups involved. To address this, we are blocking IP addresses that are listed on the Spamhaus 'Exploits Blocklist (XBL)' and the Spamhaus 'Combined Spam Sources (CSS)' lists. -These are typically IP address known to have hijacked in some way or known spam senders.

This has reduced the load on the email servers significantly, however we are are still blocking around 1.5 million unique IP addresses each day.

We have had a small number of legitimate customers affected by this as their IP address is on these blocklists. (IPs can be looked up on https://check.spamhaus.org). In these cases, please do contact support and we can discuss workarounds.


MAINTENANCE Assumed Completed DNS
AFFECTING
DNS
STARTED
Feb 11, 03:30 PM (4¾ months ago)
DESCRIPTION

This notification is for customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as secondary (slave).

As part of our DNS infrastructure project we will start to initiate Zone Transfers from an additional set of IP addresses.

You will still send your NOTIFY to secondary-dns.co.uk but you will start to see AXFR requests from an additional set of IP addresses.

Therefore, please update your ACLs to allow the following addresses in addition to what you have at the moment:

  • 194.4.172.3
  • 194.4.172.4
  • 194.4.173.3
  • 194.4.173.4
  • 2001:8b6:1:0:194:4:172:3
  • 2001:8b6:1:0:194:4:172:4
  • 2001:8b6:2:0:194:4:173:3
  • 2001:8b6:2:0:194:4:173:4

Please update your ACLs by March 11th.

We will have an overlap of using the existing DNS servers and the new DNS servers. As part of our testing we will start to use the new IP addresses from February 17th


MAINTENANCE Assumed Completed authoritative DNS
AFFECTING
authoritative DNS
STARTED
Jun 03, 10:35 AM (1 year ago)
DESCRIPTION

This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS


MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jul 03, 08:00 AM (2½ days ago)
CLOSED
Jul 04, 03:30 AM (1½ days ago)
DESCRIPTION
We've had a few L2TP problems today which have caused some customer L2TP connections to drop and reconnect. The problem has been identified and one of our L2TP routers has had the update applied, the other router will have it applied overnight.
Resolution: Overnight work was completed.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 23, 10:56 AM (12¼ days ago)
CLOSED
Jun 23, 11:15 AM (12¼ days ago)
DESCRIPTION
We have noticed some broadband customers over our TalkTalk network lost service at 10:11 this morning, this has been raised with TT who are investigating. Update to follow.....
Resolution:

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jun 25, 02:00 PM (10¼ days ago)
CLOSED
Jun 26, 05:16 AM (9½ days ago)
DESCRIPTION
We will be performing overnight upgrades on our L2TP routers - L2TP customers will see a short drop of their connection as this work happens. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June with similar work happening on Monday 30th and Tuesday 1st July.
Resolution: This work will be revisited at.a future time after investigations in to the problems we saw have been completed.

MINOR Closed General
AFFECTED
General
STARTED
Jun 19, 11:30 AM (16¼ days ago)
CLOSED
Jun 19, 11:47 AM (16¼ days ago)
DESCRIPTION
We're investigating routing problems that could be affecting some services.
Resolution: Problem resolved. The issue was limited to just one of our routers.