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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jul 03, 09:00 AM (5¾ days ago)
CLOSED
Jul 03, 10:22 AM (5¾ days ago)
DESCRIPTION
We're investigating a problem with some voip calls not working.
Resolution: We do apologise to those who this affected. The problem was caused by an update yesterday that resulted in introducing a problem with how we store phone registration status. This meant that not all our severs knew about the registration status of phones, which meant when a call came in not all our serves knew where to send the call to, and this resulted in calls failing.

MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Jun 22, 04:15 PM (16½ days ago)
CLOSED
Jun 22, 05:15 PM (16½ days ago)
DESCRIPTION
We're investigating a problem with some SIP2SIM calls failing. Updates to follow.
Resolution:

MAJOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 22, 01:00 AM (17¼ days ago)
CLOSED
Jun 22, 02:00 AM (17¼ days ago)
DESCRIPTION
We're investigating a problem with VoIP registrations and calls failing.
Resolution:

MINOR Closed Website
AFFECTED
Website
STARTED
Jun 15, 08:00 AM (24 days ago)
CLOSED
Jun 15, 09:04 AM (23¾ days ago)
DESCRIPTION
Our main website, www.aa.net.uk and www.firebrick.co.uk are currently experiencing problems. We're investigating.
Resolution:

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
May 22, 01:00 AM (1½ months ago)
CLOSED
Jun 15, 09:37 AM (23¾ days ago)
DESCRIPTION
Starting 22nd May we will be starting an upgrade to our LNS routers. This involves us moving lines overnight, using the preferred time as set on the control pages as a basis. This will be ongoing over the next few of weeks, impacting a small proportion of customers each night with a PPP drop and reconnect. Depending on your equipment this could be anything from a fraction of a second outage to a few minutes. Thank you for your patience.
Resolution: This has been completed.

MINOR Closed VoIP and SIP2SIM
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (2 months ago)
CLOSED
May 07, 01:00 PM (2 months ago)
DESCRIPTION
Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:

MAINTENANCE Completed Upgrades
AFFECTING
Upgrades
STARTED
May 06, 03:00 AM (2 months ago)
CLOSED
May 11, 05:00 AM (2 months ago)
DESCRIPTION
Over the next few nights we'll be upgrading the software on our BGP routers. This will happen in the early hours of the morning and should not be disruptive.
Resolution: This work has been completed.

MINOR Closed London
AFFECTED
London
STARTED
May 05, 11:15 AM (2 months ago)
CLOSED
May 05, 11:32 AM (2 months ago)
DESCRIPTION
We've noticed a number of lines in the London area go down, and they have not reconnected yet. It looks like a problem with TalkTalk connected lines and the London area.
Resolution:

MAJOR Closed General
AFFECTED
General
STARTED
May 04, 03:10 PM (2 months ago)
CLOSED
May 04, 04:00 PM (2 months ago)
DESCRIPTION
We're investigating a connectivity problem.
Resolution: Service was restored at around 4PM. The disruption was caused by a number of our our BGP routers crashing due to unusual network traffic. This is similar to what we saw a couple of weeks ago when one of our LNS routers crashed. We have since upgraded the software on all our LNS routers and that has helped - our LNSs did not crash during this incident. We are planning to upgrade the software on our BGP routers this week. It is fair to say that with staff working from home that the time taken to recover from this incident was impaired and we'll be looking at ways to improve this too. We would like to apologise to our customers for this outage.

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Apr 30, 07:30 AM (2¼ months ago)
CLOSED
Apr 30, 10:45 AM (2¼ months ago)
DESCRIPTION
We're investigating a problem with our data SIMs disconnecting and reconnecting.
Resolution: Our carrier confirms that the problem has been resolved. Data SIMs have been stable since 10:45AM.