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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Jan 14, 02:05 PM (4¼ days ago)
CLOSED
Jan 14, 02:59 PM (4¼ days ago)
DESCRIPTION
We have an internal hardware failure, which in itself shouldn't be problematic for services, which unfortunately has highlighted a problem with the resilience of the SMS platform and in some circumstances SMS won't send. We're working to get this back up and running ASAP. We also will of course review how it could be possible for this to happen.
Resolution:

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Jan 14, 06:30 AM (4½ days ago)
CLOSED
Jan 14, 07:27 AM (4½ days ago)
DESCRIPTION
We will carry out some work on our IRC servers (irc.aachat.net) on the morning of the 14th of January. No disruption is expected but we're doing it early as a precaution.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 12, 11:55 AM (6¼ days ago)
CLOSED
Jan 12, 12:12 PM (6¼ days ago)
DESCRIPTION
We're seeing a small/moderate amount of lines drop at about 11:55 - they are TalkTalk connected and in the south/east of England area. as of 12:03 they have not reconnected.
Resolution:

Lines reconnected by 12:10. We suspect a fault somewhere in TalkTalk's network, we'll post an update when we hear back from them.

TalkTalk say: We have some transmission issues around Hove, its being investigated.

Further info from TalkTalk: Multiple Core links flapped circuits have recovered and being monitored.


MAINTENANCE Completed General News
AFFECTING
General News
STARTED
Dec 15, 09:00 AM (1 month ago)
CLOSED
Jan 12, 12:01 PM (6¼ days ago)
DESCRIPTION
We've listed our opening times and services that are affected by various industry change freezes: https://www.aa.net.uk/etc/news/christmas-and-new-year-2020/
Resolution:

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Dec 08, 09:00 AM (1¼ months ago)
CLOSED
Dec 10, 09:00 AM (1¼ months ago)
DESCRIPTION
Some incoming calls are having the CLI incorrectly set to the number called instead of the number calling. This means that some customers are seeing calls coming in that show their own phone number instead of that of the caller.
Resolution:

MAINTENANCE Completed Maidenhead
AFFECTING
Maidenhead
STARTED
Dec 10, 03:00 AM (1¼ months ago)
CLOSED
Dec 10, 05:41 AM (1¼ months ago)
DESCRIPTION

We will be bringing up additional routing between our London sites and Maidenhead. This is a period of 'at risk' as routing to services in Maidenhead (VoIP, Control pages, colocation) may be affected for brief moments whilst the work is being carried out.

Starting: Thursday 10th December, 3AM

Ending by: Thursday 10th December, 5AM


Resolution:

MAINTENANCE Completed Internal Routing
AFFECTING
Internal Routing
STARTED
Dec 03, 03:00 AM (1½ months ago)
CLOSED
Dec 03, 04:33 AM (1½ months ago)
DESCRIPTION

We're adjusting some of our internal routing between Maidenhead and London, this is general maintenance and is a period of 'at risk' whilst we do the work as there may be moments when our internal traffic involving maidenhead is routed over different links.

Starting: Wednesday 3rd December, 3AM

Ending by: Wednesday 3rd December, 5AM


Resolution: This work has been completed successfully.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 30, 12:32 AM (1½ months ago)
CLOSED
Nov 30, 03:06 AM (1½ months ago)
DESCRIPTION
We have two VoIP servers, A.Voiceless and B.Voiceless. Currently B.Voiceless is offline and A.Voiceless has been set to take all traffic whilst we investigate the problem.
Resolution:

MINOR Closed Website
AFFECTED
Website
STARTED
Nov 17, 12:18 PM (2 months ago)
CLOSED
Nov 25, 11:40 AM (1¾ months ago)
DESCRIPTION
The VoIP rate card is giving errors, this is being investigated.
Resolution: These pages are working again now!

MAINTENANCE Completed Control Page
AFFECTING
Control Page
STARTED
Nov 25, 06:00 AM (1¾ months ago)
CLOSED
Nov 25, 06:37 AM (1¾ months ago)
DESCRIPTION
We're doing some work with the Control Pages that will mean there will be a short moment where the pages will not be available. This is expected to only last a few minutes and will happen between 6AM and 7AM.
Resolution: