We're starting the process of moving customers to new back end storage servers. This is a process that is being done as seamlessly as possible and should not be noticed by customers. Customers do not need to make any change to their email programs.
The reason for this work is fourfold: increase the storage capacity we have available, improve resilience, improve performance and improve the ease of further capacity upgrades in the future.
We expect this work to take a few weeks to complete.
We've been working on new email servers and are now ready for customers to test them out. What's new is the storage servers; these give us increased capacity and faster performance and resilience. Customers would not need to make any changes to their email programs and the feature set offered is the same as the existing servers.
If you would like to have your email moved to the new servers then you'll need to be an existing customer with email (IMAP/POP3) services with us. Email your domain in to email@example.com
We'll be looking for feedback from customers and we'll be available in IRC during the working day to discuss any problems. That said, our staff have been using the new servers for a few months now and we do not anticipate any problems for customers using the new servers.
We've had two occasions where a reasonable number of lines have dropped their PPP connected and logged back in. This has happened at 11:44 and 12:01.
Most of the lines have been TalkTalk, but not all. We're investigating further