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MAINTENANCE Open LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Aug 08, 04:50 PM (3¼ days ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. Due to the number of LNSs this will last a few weeks. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches

MAINTENANCE Completed FTTP
AFFECTING
FTTP
STARTED
Aug 06, 01:00 AM (5¾ days ago)
CLOSED
Aug 06, 05:08 AM (5¾ days ago)
DESCRIPTION

We're wanting to do another LNS move for 160M and faster FTTP customers. (Hopefully this will be the last for a little while!)

We will performing the LNS 're-shuffle' on Saturday morning, starting from 1AM affecting 160M and faster FTTP circuits. This means we will force a PPP reconnect for these circuits so that the reconnect to a different LNS.

The 'downtime' for each circuit would typically be a few seconds. The time that this happens can be chosen by customers, the default is 1AM, but the 'LNS reset' setting on our Control Pages can be changed on a per circuit basis by customers if a later time would be more convenient.

This type of work is happening fairly frequently at the moment as we upgrade one LNS at a time with newer software. This is part of our project to improve the performance of our FireBrick FB9000. More information about this can be read here: https://www.aa.net.uk/etc/news/fb9000-lns-progress/


Resolution: This has been completed.

MAINTENANCE Completed FTTP
AFFECTING
FTTP
STARTED
Aug 05, 01:00 AM (6¾ days ago)
CLOSED
Aug 05, 03:30 AM (6¾ days ago)
DESCRIPTION

160M and faster FTTP customer will see 2 to 3 PPP reconnects between the hours of 1AM and 4AM as we update software.

We are needing to upgrade the 'auxiliary' software on our pool of 'Witless' LNSs that handle 160M and faster FTTP circuits. This is the low level software that initialises the FIreBrick when it boots and also performs hardware monitoring. The update alters the thresholds of the power rail monitoring making it less zealous to order prevent unnecessary reboots - as we saw in https://aastatus.net/42452


Resolution: The work has been completed.

MINOR Closed 06:40
AFFECTED
06:40
STARTED
Aug 04, 06:40 AM (7½ days ago)
CLOSED
Aug 04, 06:45 AM (7½ days ago)
DESCRIPTION
Unrelated to the s/w update this morning, one of our LNSs (Y.Witless) reset at 06:40 today causing a small number of lines to reconnect. Lines had reconnected by 06:45. As a precaution we have taken Y.Witless out of service - new connections won't connect to Y.Witless and we'll move lines off it overnight tonight.
Resolution: This reboot was caused by over zealous monitoring of one of the power rails, which triggered a hardware reset. This has been fixed in later software, which will be applied during an emergency maintenance window tonight.

MAINTENANCE Completed FTTP
AFFECTING
FTTP
STARTED
Aug 04, 01:00 AM (7¾ days ago)
CLOSED
Aug 04, 08:23 AM (7½ days ago)
DESCRIPTION

We will performing a software update and LNS 're-shuffle' on Thursday morning, starting from 1AM affecting 160M and faster FTTP circuits. This means we will force a PPP reconnect for these circuits so that the reconnect to a different LNS.

The 'downtime' for each circuit would typically be a few seconds. The time that this happens can be chosen by customers, the default is 1AM, but the 'LNS reset' setting on our Control Pages can be changed on a per circuit basis by customers if a later time would be more convenient.

This type of work is happening fairly frequently at the moment as we upgrade one LNS at a time with newer software. This is part of our project to improve the performance of our FireBrick FB9000. More information about this can be read here: https://www.aa.net.uk/etc/news/fb9000-lns-progress/


Resolution: This was completed successfully.

MINOR Closed Ported VoiP Numbers
AFFECTED
Ported VoiP Numbers
STARTED
Aug 01, 12:00 PM (10½ days ago)
CLOSED
Aug 03, 09:30 AM (8½ days ago)
DESCRIPTION

Since Monday we've had reports of strange audio problems with some VoIP calls. It sounds like some calls are hearing audio from other calls.

Updated description: This is affecting calls from mobiles to former BT numbers that have been ported. The fault is somewhere within the BT telephone network. We reported this to our carrier on August 1st.


Resolution:

MAINTENANCE Completed Test LNS
AFFECTING
Test LNS
STARTED
Jul 30, 01:00 AM (12¾ days ago)
CLOSED
Jul 31, 01:26 AM (11¾ days ago)
DESCRIPTION
We have a small number of customers on our test LNS, we'll be upgrading the software over the weekend - out of hours. Customers may notice a PPP drop, but service would only be affected for a few seconds.
Resolution: This has been done.

MINOR Closed FTTP
AFFECTED
FTTP
STARTED
Jul 27, 03:02 PM (15¼ days ago)
CLOSED
Jul 27, 03:20 PM (15¼ days ago)
DESCRIPTION
Monitoring has noticed a number of blips - we're investigating. Early indications are that it's affected some FTTP circuits.
Resolution:

MAINTENANCE Completed FTTP
AFFECTING
FTTP
STARTED
Jul 26, 01:00 AM (16¾ days ago)
CLOSED
Jul 26, 09:00 AM (16½ days ago)
DESCRIPTION

We will performing a software update and LNS 're-shuffle' on Tuesday morning, starting from 1AM affecting 160M and faster FTTP circuits. This means we will force a PPP reconnect for these circuits so that the reconnect to a different LNS.

The 'downtime' for each circuit would typically be a few seconds. The time that this happens can be chosen by customers, the default is 1AM, but the 'LNS reset' setting on our Control Pages can be changed on a per circuit basis by customers if a later time would be more convenient.

This type of work is happening fairly frequently at the moment as we upgrade one LNS at a time with newer software. This is part of our project to improve the performance of our FireBrick FB9000. More information about this can be read here: https://www.aa.net.uk/etc/news/fb9000-lns-progress/


Resolution: This work was completed.

MAINTENANCE Completed FTTP
AFFECTING
FTTP
STARTED
Jul 22, 01:00 AM (20¾ days ago)
CLOSED
Jul 22, 07:00 AM (20½ days ago)
DESCRIPTION
This is a re-attempt of the upgrade that was attempted earlier in the week.

FTTP Customers with lines 160M or faster connect to our pool of LNSs named 'Witless', these LNSs have a software upgrade planned and this will mean a PPP drop between midnight and 6AM on 20th July. As usual with a PPP drop the line would be off for a few seconds whilst the customer router reconnects.

For most customers, the time of the PPP drop will be as per the 'LNS Reset' time on the Control Page which can be adjusted by customers.
Resolution: This work was completed.