This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.
Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.
The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS
This is a reminder than our "anti slamming" service will stop on 12th Sep 2024. Sorry.
This is a result of OFCOM mandated One Touch Switching process, and consequential changes by BT.
We do offer the option on broadband lines to tell us a new surname for your service, which will make a "match" using One Touch Switching fail if not correct. This may help residential customers, and OTS may also avoid some mistakes happening.
However, migration of a service away from us will be possible without One Touch Switching, with no checks, no surname or account match, and no way for us to stop it, and at little or no notice, from 12th Sep 2024, for residential and business customers.
If you suffer slamming we will try and work with you, and see if migrating back quickly is possible or the right thing for you. But there can be costs implications we have yet to work out depending on the specific service.
More info on directors blog https://www.revk.uk/2024/08/broadband-slamming.html