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MINOR Open CityFibre
AFFECTING
CityFibre
STARTED
Mar 28, 02:00 AM (3 days ago)
DESCRIPTION
We're seeing low levels of continuous packet loss on CityFibre circuits in Maidenhead (Around 5%). This started at 2AM on Monday.

MAJOR Closed General
AFFECTED
General
STARTED
Mar 30, 10:00 AM (20½ hours ago)
CLOSED
Mar 30, 11:00 AM (19½ hours ago)
DESCRIPTION
We're investigating connectivity problems.
Resolution:

MINOR Closed Ported 07
AFFECTED
Ported 07
STARTED
Mar 22, 10:40 AM (8¾ days ago)
CLOSED
Mar 22, 05:20 PM (8½ days ago)
DESCRIPTION
From our mobile carrier: We are aware of some issues impacting inbound calls towards ported-in numbers from various UK Service Providers. Our voice team is currently investigating this issue and we will provide more updates as soon as they are available. We apologise for the inconvenience and we will keep you updated throughout the process.
Resolution: We are still waiting for our Voice Transit Provider to provide a RFO regarding this incident. As soon as that will be made available, we will send out another notification email.

MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Mar 20, 10:00 PM (10¼ days ago)
CLOSED
Mar 22, 09:23 AM (8¾ days ago)
DESCRIPTION
We've see a couple of 'blips' affecting Data SIMs this evening - 10:00PM and 10:00PM. This looks to be caused upstream of us - perhaps some work or disruption at our carrier or our link with them. SIMS have reconnected. We'll update when we have more information.
Resolution:

MAINTENANCE Completed Systems
AFFECTING
Systems
STARTED
Mar 22, 06:00 AM (8¾ days ago)
CLOSED
Mar 22, 07:08 AM (8¾ days ago)
DESCRIPTION
We are re-routing some of our internal connectivity which will put internal database connectivity at risk for some services. We do not expect any disruption to those services, but it may cause minor issues such as delays in updates from the control pages becoming live. We aim to have this work completed by 8am on Wednesday the 22nd of March.
Resolution: This work has been completed successfully.

MINOR Closed SMS
AFFECTED
SMS
STARTED
Mar 10, 05:00 PM (20½ days ago)
CLOSED
Mar 11, 08:55 AM (19¾ days ago)
DESCRIPTION
We've had a couple of reports of incoming SMSs not being received to 07 numbers that we provide. We've tested a few numbers ourselves too, and they are yet to be received. Our logs are showing some SMSs are being received, so this seems not to be affecting all 07 numbers. The problems started around 5pm today
Resolution:

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Feb 28, 01:10 PM (30½ days ago)
CLOSED
Mar 08, 07:49 AM (22¾ days ago)
DESCRIPTION
For the past week or so we have seen packetloss in the evenings on L2TP services where the customer is connecting in to us over a Vodafone connection. At the moment we're not sure what the cause is. We suspect Vodafone have congestion somewhere in their network.
Resolution: There is little we can actively pursue with this at the moment - we will continue to monitor.

MINOR Closed Database
AFFECTED
Database
STARTED
Mar 08, 07:05 AM (22¾ days ago)
CLOSED
Mar 08, 07:30 AM (22¾ days ago)
DESCRIPTION
Out planned work on our database cluster this morning is affecting some services such as email and our web site. This is being worked on now.
Resolution: Services are up and running. Work is still underway to complete our database work: https://aastatus.net/42519

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Mar 08, 06:00 AM (22¾ days ago)
CLOSED
Mar 08, 01:22 PM (22½ days ago)
DESCRIPTION
We are upgrading some of our internal links which will put internal database connectivity at risk for some services. We do not expect any disruption to those services, but it may cause minor issues such as delays in updates from the control pages becoming live. We aim to have this work completed by 8am on Wednesday the 8th of March.
Resolution:

MAINTENANCE Completed Ethernet services
AFFECTING
Ethernet services
STARTED
Mar 02, 02:00 AM (29 days ago)
CLOSED
Mar 09, 02:57 AM (22 days ago)
DESCRIPTION

We will be upgrading the two routers that provide service to our Ethernet 'leased-line' customers. This is a physical router upgrade from a FireBrick FB6000 to a FireBrick FB9000.

There should be minimal interruption to service as we will move traffic to the resilient/spare router whilst we perform the work.

This work will be done in three stages, on separate weeks as follows:.

Stage one will happen overnight on Thursday 2nd March, where we will move traffic on the the backup router.

Stage two will happen overnight on Thursday 9th March, where we will move traffic on to the new, primary, router.

Stage three will happen after a couple of weeks, where we will upgrade the backup router to a FireBrick FB9000.


Resolution: This work has been completed. Stage three will be planned as a separate status post shortly.