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MAINTENANCE Open Email Services (POP3 and IMAP)
AFFECTING
Email Services (POP3 and IMAP)
STARTED
Jan 17, 04:00 PM (6¾ days ago)
DESCRIPTION

We're starting the process of moving customers to new back end storage servers. This is a process that is being done as seamlessly as possible and should not be noticed by customers. Customers do not need to make any change to their email programs.

The reason for this work is fourfold: increase the storage capacity we have available, improve resilience, improve performance and improve the ease of further capacity upgrades in the future.

We expect this work to take a few weeks to complete.


MAINTENANCE Completed New Mail Servers
AFFECTING
New Mail Servers
STARTED
Jan 10, 02:00 PM (13¾ days ago)
CLOSED
Jan 14, 08:00 PM (9½ days ago)
DESCRIPTION

We've been working on new email servers and are now ready for customers to test them out. What's new is the storage servers; these give us increased capacity and faster performance and resilience. Customers would not need to make any changes to their email programs and the feature set offered is the same as the existing servers.

If you would like to have your email moved to the new servers then you'll need to be an existing customer with email (IMAP/POP3) services with us. Email your domain in to trial@aa.net.uk

We'll be looking for feedback from customers and we'll be available in IRC during the working day to discuss any problems. That said, our staff have been using the new servers for a few months now and we do not anticipate any problems for customers using the new servers.


Resolution: Thank you to those who have responded. We have replied individually. We plan to migrate out customers to new backend over the coming weeks. We'll add a new post when this process starts - but to reiterate - customers will not need to make any changes on their side.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 07, 11:40 AM (17 days ago)
CLOSED
Jan 07, 04:44 PM (16¾ days ago)
DESCRIPTION

We've had two occasions where a reasonable number of lines have dropped their PPP connected and logged back in. This has happened at 11:44 and 12:01.

Most of the lines have been TalkTalk, but not all. We're investigating further


Resolution: These drops were caused by separate events happening on our network at the time. The cause was due to a miss-configuration of some network interfaces which has since been fixed. We do apologise for the inconvenience these caused those affected on Monday.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 09, 12:22 PM (15 days ago)
CLOSED
Jan 09, 02:09 PM (14¾ days ago)
DESCRIPTION
We are currently seeing an outage for lines connected to the Euston exchange via the TalkTalk backhaul. Customers suggest this is possibly due to building work. There is no incident report raised yet by our carrier, however we will update you when we have any further news.
Resolution:

MAINTENANCE Completed General - low risk
AFFECTING
General - low risk
STARTED
Jan 09, 06:30 AM (15¼ days ago)
CLOSED
Jan 09, 06:48 AM (15¼ days ago)
DESCRIPTION
Related to the PPP drops that affected some TalkTalk customers yesterday (https://aastatus.net/27313) we will be performing some configuration changes and tests. There is a low risk that some TalkTalk connected lines will drop their PPP for a few seconds.
Resolution: This work has finished and there was no impact to customers. We'll add more information to incident https://aastatus.net/27313 later this morning.

MINOR Closed Webmail
AFFECTED
Webmail
STARTED
Jan 08, 07:20 AM (16¼ days ago)
CLOSED
Jan 08, 08:05 AM (16 days ago)
DESCRIPTION
We're currently investigating a problem with Roundcube webmail not working.
Resolution: Service restored. This was due to a problem with one of our hypervisors.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Dec 11, 09:00 PM (1¼ months ago)
CLOSED
Jan 04, 09:15 AM (20 days ago)
DESCRIPTION
We're seeing low levels (1-5%) of packet loss and low throughput (eg 16-60 variable on a 70M VDSL) in the evenings on some TalkTalk connected lines in the SO postcode area. We've passed the affected lines on to TalkTalk for them to investigate further.
Resolution: TalkTalk moved some of the traffic off the congested cable link at Southampton exchange and now confirmed resolution to this incident

NEWS Info General
AFFECTING
General
STARTED
Dec 22, 02:00 PM (1 month ago)
DESCRIPTION
We have started work on a programme to try and reduce the number of emails we send related to billing and new accounts. At this stage the main change is you should now see only one email where we are sending an invoice and corresponding direct debit notice at the same time to the same address, rather than two. After Christmas we should also be able to reduce the number of emails when ordering new services. If you have any queries and see anything unexpected, please do let up know.

MAJOR Closed Email - POP3 and IMAP
AFFECTED
Email - POP3 and IMAP
STARTED
Dec 12, 10:15 AM (1¼ months ago)
CLOSED
Dec 12, 10:30 AM (1¼ months ago)
DESCRIPTION
We're investigating a problem on one of our email back end file servers - this will be affecting customers accessing their email by POP3 and IMAP at the moment
Resolution: The RAID card on one of the file servers locked up and needed a hard reboot. No mail was lost and service has been restored. From the new year we will be migrating customers off this file server and on to our new email back ends. More information about this will be posted in the new year - but will not need customers to make any changes at their side.

MAINTENANCE Completed Server Maintenance
AFFECTING
Server Maintenance
STARTED
Dec 11, 07:45 PM (1¼ months ago)
CLOSED
Dec 11, 10:15 PM (1¼ months ago)
DESCRIPTION
We are needing to upgrade a reboot a few of our servers - most of these will not affect customers but there may be short periods of time where the Support website (support.aa.net.uk) becomes unavailable and when other services are considered 'at risk' at times in the evening.
Resolution: This work has been completed.