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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 25, 09:00 PM (16¾ days )
DESCRIPTION
This work is a re-schedule of: https://aastatus.net/39513. For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 26th May between midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 26th May, but we'll be moving traffic to Telehouse the day before.
Last updated: 10¼ days ago
Update due: 17¼ days
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 27, 09:00 PM (11 days ago)
CLOSED
Apr 28, 04:14 PM (10¼ days ago)
DESCRIPTION
For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 28th April betwen midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 28th April, but we'll be moving traffic to Telehouse the day before.
Resolution: BT say: "This work did not go ahead due to technical issues." It has been rescheduled as per: https://aastatus.net/40341

Closed: 10¼ days ago
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MINOR Closed TT DSL
AFFECTED
TT DSL
STARTED
Apr 15, 01:10 PM (23¼ days ago)
CLOSED
Apr 19, 03:07 PM (19¼ days ago)
DESCRIPTION
We've seen a few line reconnects today at 09:12 and 13:00 - these have affected a small number (<200) TalkTalk lines. The one at 09:12 looks to be localised to a particular geographical area, but the 13:00 one is as yet unexplained. Staff are monitoring.
Resolution: There have been no other re-occurrences of this.

Closed: 19¼ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 09, 02:33 PM (29¼ days ago)
CLOSED
Apr 10, 10:15 AM (28½ days ago)
DESCRIPTION
We are aware of some problems affecting TalkTalk lines in the Oxfordshire area No further updates but we'll let you know as soon as we get a further update
Resolution: Technical / Suspected Root Cause Card failed, engineer attended and replaced card to restore service.

Closed: 28½ days ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Apr 07, 03:00 AM (1 month ago)
CLOSED
Apr 08, 09:00 AM (30½ days ago)
DESCRIPTION
We will be upgrading the software on our l2tp.aa.net.uk router at 3AM on Wednesday 7th April. This will cause sessions to drop and reconnect a minute or two afterwards.
Resolution: Completed

Closed: 30½ days ago
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MINOR Closed TalkTalk Broadband
AFFECTED
TalkTalk Broadband
STARTED
Mar 30, 09:00 PM (1¼ months ago)
CLOSED
Apr 06, 10:12 AM (1 month ago)
DESCRIPTION
Due to an maintenance on submarine cables between Dublin & Southport TalkTalk are having congestion problems which is affecting a small number of broadband. These lines saw high latency and 20% packet loss on Tuesday 9pm-midnight, and again today (Wednesday) from 9AM onward.
Resolution: The problem has not reoccurred since 31st March.

Closed: 1 month ago
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MAJOR Closed Broadband Lines
AFFECTED
Broadband Lines
STARTED
Mar 29, 01:10 AM (1¼ months ago)
CLOSED
Mar 29, 05:00 AM (1¼ months ago)
DESCRIPTION
We're seeing high numbers of TalkTalk lines disconnected, we're investigating
Resolution:

Closed: 1¼ months ago
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MINOR Closed General
AFFECTED
General
STARTED
Mar 24, 02:54 PM (1½ months ago)
CLOSED
Mar 24, 03:10 PM (1½ months ago)
DESCRIPTION
We've had alerts of general network problems, we're investigating.
Resolution: One of our routers that serves our Maidenhead to Telehouse connection crashed and access to/from our Maidenhead datacentre was disturbed whilst traffic recovered/re-routed.

Closed: 1½ months ago
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MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Mar 22, 10:51 AM (1½ months ago)
CLOSED
Mar 24, 10:41 AM (1½ months ago)
DESCRIPTION
Similar, but slightly different to https://aastatus.net/39710 - We have a problem with our supplier's API that is preventing us from requesting changes to the activation of DATA SIMs. We've reported this problem and are awaiting a fix. In the meantime, if customers need DATA SIMs suspending or activating then we can do this manually, please get in touch with us support@aa.net.uk
Resolution: This has been fixed.

Closed: 1½ months ago
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MINOR Closed Internet
AFFECTED
Internet
STARTED
Mar 23, 03:30 PM (1½ months ago)
CLOSED
Mar 23, 04:00 PM (1½ months ago)
DESCRIPTION
LINX, one the main peering points in the UK has problems, and this is affecting various bits of the internet.
Resolution: The Internet Exchange Point 'LINX' had an outage affecting many parts of the UK's internet traffic.

Closed: 1½ months ago
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