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MAINTENANCE Open LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
May 22, 01:00 AM (9¾ days ago)
DESCRIPTION
Starting 22nd May we will be starting an upgrade to our LNS routers. This involves us moving lines overnight, using the preferred time as set on the control pages as a basis. This will be ongoing over the next few of weeks, impacting a small proportion of customers each night with a PPP drop and reconnect. Depending on your equipment this could be anything from a fraction of a second outage to a few minutes. Thank you for your patience.

MINOR Closed VoIP and SIP2SIM
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (24½ days ago)
CLOSED
May 07, 01:00 PM (24¼ days ago)
DESCRIPTION
Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:

MAINTENANCE Completed Upgrades
AFFECTING
Upgrades
STARTED
May 06, 03:00 AM (25¾ days ago)
CLOSED
May 11, 05:00 AM (20½ days ago)
DESCRIPTION
Over the next few nights we'll be upgrading the software on our BGP routers. This will happen in the early hours of the morning and should not be disruptive.
Resolution: This work has been completed.

MINOR Closed London
AFFECTED
London
STARTED
May 05, 11:15 AM (26¼ days ago)
CLOSED
May 05, 11:32 AM (26¼ days ago)
DESCRIPTION
We've noticed a number of lines in the London area go down, and they have not reconnected yet. It looks like a problem with TalkTalk connected lines and the London area.
Resolution:

MAJOR Closed General
AFFECTED
General
STARTED
May 04, 03:10 PM (27¼ days ago)
CLOSED
May 04, 04:00 PM (27¼ days ago)
DESCRIPTION
We're investigating a connectivity problem.
Resolution: Service was restored at around 4PM. The disruption was caused by a number of our our BGP routers crashing due to unusual network traffic. This is similar to what we saw a couple of weeks ago when one of our LNS routers crashed. We have since upgraded the software on all our LNS routers and that has helped - our LNSs did not crash during this incident. We are planning to upgrade the software on our BGP routers this week. It is fair to say that with staff working from home that the time taken to recover from this incident was impaired and we'll be looking at ways to improve this too. We would like to apologise to our customers for this outage.

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Apr 30, 07:30 AM (1 month ago)
CLOSED
Apr 30, 10:45 AM (1 month ago)
DESCRIPTION
We're investigating a problem with our data SIMs disconnecting and reconnecting.
Resolution: Our carrier confirms that the problem has been resolved. Data SIMs have been stable since 10:45AM.

MAINTENANCE Completed Servers
AFFECTING
Servers
STARTED
Apr 28, 10:00 PM (1 month ago)
CLOSED
Apr 28, 10:55 PM (1 month ago)
DESCRIPTION
We usually perform general server maintenance (updates, reboots etc) on Thursday evenings, but this week we are needing to do this work this evening from 10PM. This work doesn't usually affect our services, but there may be moments when the Control Pages and the billing system are not available to access. General internet access won't be affected though.
Resolution: This work has been completed.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 20, 10:10 AM (1¼ months ago)
CLOSED
Apr 20, 10:15 AM (1¼ months ago)
DESCRIPTION
At around 10:05 this morning some customers on one of our LNSs experienced a couple of PPP reconnects. This was caused by an unexpected restart of the "R.Gormless" LNS. Line reconnected by 10:15 We're investigating the cause.
Resolution:

MAINTENANCE Completed SIM2SIM
AFFECTING
SIM2SIM
STARTED
Apr 08, 12:00 PM (1¾ months ago)
CLOSED
Apr 09, 12:30 PM (1¾ months ago)
DESCRIPTION
We're needing to do an emergency update on our ''EU' SIP2SIM service. This may impact calls and SMSs for a couple of minutes from noon on Wednesday 8th April. Sorry for the short notice.
Resolution:

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Apr 08, 01:00 AM (1¾ months ago)
CLOSED
Apr 28, 07:00 AM (1 month ago)
DESCRIPTION
From 8th April we will be starting an upgrade to our LNS routers. This involves us moving lines overnight, using the preferred time as set on the control pages as a basis. This will be ongoing over the next few of weeks, impacting a small proportion of customers each night with a PPP drop and reconnect. Depending on your equipment this could be anything from a fraction of a second outage to a few minutes. Thank you for your patience.
Resolution: This work has been completed.