Last 10 minor outages posts, sorted by last updated
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 30, 12:32 AM (4¾ days ago)
CLOSED
Nov 30, 03:06 AM (4½ days ago)
DESCRIPTION
We have two VoIP servers, A.Voiceless and B.Voiceless. Currently B.Voiceless is offline and A.Voiceless has been set to take all traffic whilst we investigate the problem.
Resolution:

MINOR Closed Website
AFFECTED
Website
STARTED
Nov 17, 12:18 PM (17¼ days ago)
CLOSED
Nov 25, 11:40 AM (9¼ days ago)
DESCRIPTION
The VoIP rate card is giving errors, this is being investigated.
Resolution: These pages are working again now!

MINOR Closed Connectivity
AFFECTED
Connectivity
STARTED
Nov 13, 09:00 AM (21¼ days ago)
CLOSED
Nov 13, 08:00 PM (21 days ago)
DESCRIPTION

We've had some problems today with Apple related traffic causing some of our routers to get busy. This has affected some customers with some latency and packetloss to some destinations on the Internet. The problem is that the recent software updates from Apple are being downloaded via our 'transit' links instead of our 'peering' links.

The bulk of our traffic comes to us over our peering links where we have higher capacity connections in to exchange points such as LINX and LONAP. However, even though we have direct peering with Apple of these higher capacity links, today's Apple traffic is being set over our smaller transit links.

We have tried to balance the traffic across the transit links we have, but this hasn't been perfect. We've emailed Apple, requesting that they send traffic to us over the peering links but we've only had an automatic ticket confirmation reply so far.


Resolution:

Traffic levels Friday evening were the highest we've ever seen, however the traffic was spread over multiple routers and were at levels that didn't impact our service negatively. We've had no word back from Apple about them using our peering links. We'll be looking at upgrading our transit capacity as a result of this so as to be able to cope better in the future.

We also understand that there was various reports in the media about Apple having problems yesterday and there were widely reported problems with update downloads failing. We're not sure is this is related to the reasons why Apple traffic was being set via transit instead of our direct peering with Apple though.

2020-11-18 Further update: We're in positive discussions with Apple in regard to improving the connectivity between our networks.


MINOR Closed DNS
AFFECTED
DNS
STARTED
Nov 17, 12:30 PM (17¼ days ago)
CLOSED
Nov 17, 03:00 PM (17 days ago)
DESCRIPTION
We've identified a fault in our DNS updates for domains that we host. For the moment, any changes to DNS records made on the Control Pages will not be made live whilst we investigate this.
Resolution:

MINOR Closed Domains - email
AFFECTED
Domains - email
STARTED
Nov 17, 11:30 AM (17¼ days ago)
CLOSED
Nov 17, 01:15 PM (17¼ days ago)
DESCRIPTION
Email to the company are currently sending bounce messages - we are investigating this.
Resolution: Email is now ok. This problem is in relation to https://aastatus.net/38227

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 11, 02:45 PM (23 days ago)
CLOSED
Nov 11, 03:08 PM (23 days ago)
DESCRIPTION
We're investigating broadband drops
Resolution: The fault lasted from 14:45 through to 15:08 and was affecting some BT circuits that were on 6 of our 20 LNSs (the routers at our side that broadband lines connect to). Of those affected some had a short blip and others had a high amount of packetloss. The cause of the drops and loss was loss of connectivity to some parts of BTs network. However, this is likely a problem our side rather than at BT. The affected LNSs are on the same set of network switches. We've not yet identified the root cause, but our investigations will continue, and we'll be planning some out of hours work in relation to this.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 05, 09:45 AM (29¼ days ago)
CLOSED
Nov 05, 09:44 PM (28¾ days ago)
DESCRIPTION
We're raising a fault with one of our VoIP carriers where some incoming calls are ending after a few seconds. This isn't all calls, it may be specific to calls from some mobile numbers - we're still investigating.
Resolution: This issue only related to ported numbers on one of our carriers, and even then not all ported numbers as it depended on the route calls took getting in to the carrier's network. The carrier fixed the problem with the SIP messages and calls have been fine since 21:45 this evening. Ported numbers we have with our other carriers were unaffected.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 20, 11:55 AM (1½ months ago)
CLOSED
Oct 20, 12:10 PM (1½ months ago)
DESCRIPTION
There was a network problem at around noon which lasted for a few minutes which would have caused some destinations on the wider internet to be unreachable. This was resolved at the time
Resolution:

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Oct 09, 12:00 PM (1¾ months ago)
CLOSED
Oct 13, 05:00 PM (1¾ months ago)
DESCRIPTION
A change on our VoIP platform as meant that we are sending the caller ID in international format, ie, +44... instead of national format (eg 0...) This may be causing some customers problems where they are expecting the CLI in a specific format. This was an unintended change and we're looking to reverse it and put the format back to what it was.
Resolution:

MINOR Closed SMS Calls
AFFECTED
SMS Calls
STARTED
Oct 12, 12:00 PM (1¾ months ago)
CLOSED
Oct 12, 01:10 PM (1¾ months ago)
DESCRIPTION
Incoming SMS and phone calls to our 07 numbers are having problems. We're talking to the carrier about this at the moment. Outgoing calls and SMS are unaffected. Incoming calls and SMS to non-07 numbers are also unaffected.
Resolution: