Last 10 minor outages posts, sorted by last updated
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Oct 17, 08:48 AM (4¼ days ago)
CLOSED
Oct 17, 05:00 PM (4 days ago)
DESCRIPTION

We have had reports of issues within the 3 network overnight. This caused multiple blips for our data SIMs. At present our data SIMs seem to connect but not pass traffic.

We have yet to hear any information from our carrier. However we are currently chasing and will update once more information is available.


Resolution: Three's service is back and running, but the impact to our customers seems minimal.

MINOR Closed Maidenhead Colocation
AFFECTED
Maidenhead Colocation
STARTED
Oct 11, 04:06 PM (10 days ago)
CLOSED
Oct 11, 04:35 PM (10 days ago)
DESCRIPTION
We are investigating a power issue in our Maidenhead data centre. Engineer are on their way now. This is affecting internet access and VoIP calls into our office in Bracknell.
Resolution:

MINOR Closed Delayed invoices
AFFECTED
Delayed invoices
STARTED
Oct 01, 09:00 AM (20¼ days ago)
CLOSED
Oct 02, 10:00 AM (19¼ days ago)
DESCRIPTION

Invoices we've sent today to email addresses hosted by Google (eg Gmail/ G Suite etc) were bounced back to us. We're investigating and we will need to resend these invoices later today or tomorrow.

Invoices are available on our accounts system: https://accounts.aa.net.uk/aal or staff can manually re-send your invoice upon request if need - do get in touch.


Resolution: Invoices were resent yesterday evening. Sorry for the delay.

MINOR Closed SIP2SIM Audio
AFFECTED
SIP2SIM Audio
STARTED
Aug 03, 12:00 PM (2½ months ago)
CLOSED
Sep 04, 11:13 AM (1½ months ago)
DESCRIPTION
We have had reports of the audio (both directions) breaking up on SIP2SIM calls. We have contacted the mobile carrier to investigate this as the break up is happening between our SIP servers and the mobile carrier.
Resolution: Since the reported problems we've not been able to reproduce the audio break up, customers have also reported that the problem has gone away. We'll re-open a new incident and will investigate with our carrier if/when this problem resurfaces.

MINOR Closed PPP drops
AFFECTED
PPP drops
STARTED
Sep 04, 10:15 AM (1½ months ago)
CLOSED
Sep 04, 10:40 AM (1½ months ago)
DESCRIPTION
We've noticed two sets of blips on some TT lines today -at around 10:16 and 10:21. We're not yet sure of the cause but are investigating.
Resolution: This is related to TT's post: https://aastatus.net/31382

MINOR Closed Email
AFFECTED
Email
STARTED
Aug 19, 11:00 AM (2 months ago)
CLOSED
Aug 19, 01:00 PM (2 months ago)
DESCRIPTION
Customers may be missing some email messages in their inboxes. This has been caused by syncing problems within our email servers which has caused messages on one set of servers not to have been synced across to the other.
Resolution: All email is back in sync. We do apologise to customers for the disruption this caused.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 09:30 AM (5 months ago)
CLOSED
May 21, 10:10 AM (5 months ago)
DESCRIPTION
Our SMS gateway suffered a failure over night when one of the web servers stopped running entirely. This means that some SMS messages over night would have been lost. We're currently unsure why this happened, but have some clues from the logs and an idea how to fix it and will investigate in greater detail.
Resolution:

MINOR Closed Secondary DNS Server
AFFECTED
Secondary DNS Server
STARTED
May 03, 09:00 AM (5½ months ago)
CLOSED
May 03, 02:03 PM (5½ months ago)
DESCRIPTION
Our secondary authoritative DNS server (secondary-dns.co.uk) is currently offline. This should not be affecting customer domains, as our primary server is functioning correctly. We are working on bringing secondary-dns.co.uk back in to service.
Resolution:

MINOR Closed Legacy email servers
AFFECTED
Legacy email servers
STARTED
Feb 22, 02:04 PM (8 months ago)
CLOSED
Feb 22, 02:15 PM (8 months ago)
DESCRIPTION
We're dealing with a problem with our older email servers. This will be affecting POP3 and IMAP collection for customers who we have not yet migrated to the new servers.
Resolution: Service restored. For more information about work happening with our new email servers, please see https://aastatus.net/27530

MINOR Closed Email
AFFECTED
Email
STARTED
Feb 03, 08:39 AM (8½ months ago)
CLOSED
Feb 03, 09:15 AM (8½ months ago)
DESCRIPTION
We're investigating a similar problem to last week with problems accessing email.
Resolution: Access has been restored. We apologise for the inconvenience and we are continuing to move customers to our new mail servers.