Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 20, 11:55 AM (11½ days ago)
CLOSED
Oct 20, 12:10 PM (11½ days ago)
DESCRIPTION
There was a network problem at around noon which lasted for a few minutes which would have caused some destinations on the wider internet to be unreachable. This was resolved at the time
Resolution:

Closed: 11½ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Oct 09, 12:00 PM (22½ days ago)
CLOSED
Oct 13, 05:00 PM (18¼ days ago)
DESCRIPTION
A change on our VoIP platform as meant that we are sending the caller ID in international format, ie, +44... instead of national format (eg 0...) This may be causing some customers problems where they are expecting the CLI in a specific format. This was an unintended change and we're looking to reverse it and put the format back to what it was.
Resolution:

Closed: 18¼ days ago
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MINOR Closed SMS Calls
AFFECTED
SMS Calls
STARTED
Oct 12, 12:00 PM (19½ days ago)
CLOSED
Oct 12, 01:10 PM (19½ days ago)
DESCRIPTION
Incoming SMS and phone calls to our 07 numbers are having problems. We're talking to the carrier about this at the moment. Outgoing calls and SMS are unaffected. Incoming calls and SMS to non-07 numbers are also unaffected.
Resolution:

Closed: 19½ days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Aug 24, 04:00 PM (2¼ months ago)
CLOSED
Aug 25, 09:46 AM (2 months ago)
DESCRIPTION
We're investigating reports of a small number of incoming calls failing. It looks like registration state isn't syncing correctly across our SIP platform.
Resolution:

Closed: 2 months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Aug 17, 09:45 PM (2½ months ago)
CLOSED
Aug 17, 11:05 PM (2½ months ago)
DESCRIPTION
We've had a few lines drop their PPP connection this evening, and our blip graph is showing spikey activity from around 9:45PM, we're investigating.
Resolution: about 5% of broadband lines were affected by loss of service due to a suspected hardware failure (yet to be confirmed) of one of our LNS routers - this is the router that customer broadband lines connect to at our side. This device has been taken out of service and lines reconnected. Work will be scheduled to replace the faulty hardware with spares.

Closed: 2½ months ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Aug 03, 11:00 AM (3 months ago)
CLOSED
Aug 03, 11:35 AM (3 months ago)
DESCRIPTION
We have reports of some VoIP calls failing, we're investigating.
Resolution:

Closed: 3 months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 31, 04:05 PM (3 months ago)
CLOSED
Jul 31, 07:03 PM (3 months ago)
DESCRIPTION
A number of customers in the North London area are experiencing total loss of service. Impacted exchanges include New Southgate,Muswell Hill, Walthamstow, Kingsland Green, Wickford, Bowes Park, Goodmayes, Ilford North and Stamford Hill. Engineers are investigating and we'll post further updates as and when we receive them.
Resolution: Circuits recovered, reason for outage requested

Closed: 3 months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 11:56 AM (3¼ months ago)
CLOSED
Jul 23, 02:10 PM (3¼ months ago)
DESCRIPTION
There looks to be a BT fault that has caused a number of lines to drop PPP from around 11:56. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

Closed: 3¼ months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 12:13 PM (3¼ months ago)
CLOSED
Jul 23, 02:10 PM (3¼ months ago)
DESCRIPTION
There looks to be a TalkTalk fault that has caused a number of lines in Newcastle area to drop PPP from around 12:13. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

Closed: 3¼ months ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jul 03, 09:00 AM (4 months ago)
CLOSED
Jul 03, 10:22 AM (4 months ago)
DESCRIPTION
We're investigating a problem with some voip calls not working.
Resolution: We do apologise to those who this affected. The problem was caused by an update yesterday that resulted in introducing a problem with how we store phone registration status. This meant that not all our severs knew about the registration status of phones, which meant when a call came in not all our serves knew where to send the call to, and this resulted in calls failing.

Closed: 4 months ago
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