Last 10 minor outages posts, sorted by last updated
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MINOR Closed General
AFFECTED
General
STARTED
Jul 27, 02:30 AM (6¼ hours ago)
CLOSED
Jul 27, 03:30 AM (5¼ hours ago)
DESCRIPTION
Some customers noticed a couple of small blips overnight. (Saturday morning)
  • 02:33 was a small number of L2TP connections - looks mostly like ones that connect from Europe - so maybe some routing or some transit issue.
  • 3AM was some DATA SIMs - some planned work or incident on the mobile carrier side.
Resolution: In both cases, the services were back connected within a minute or so.

Closed: 5¼ hours ago
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MINOR Closed BT
AFFECTED
BT
STARTED
Jul 23, 11:20 AM (3¾ days ago)
CLOSED
Jul 23, 12:00 PM (3¾ days ago)
DESCRIPTION
At 11:20 we saw a number of customers drop and reconnect. We're investigating the cause.
Resolution: This was caused by a network problem on our end. We're still investigating the root cause, but whilst some switch ports were being shut down, we experienced packet loss over one of our BT host links for a few seconds which caused some BT connected customers to drop their connection and some others to had a few seconds of packet loss. The switch pair in question is still being investigated. Further work like this will be done out of hours.

Closed: 3¾ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jul 18, 09:00 AM (8¾ days ago)
CLOSED
Jul 18, 10:00 AM (8¾ days ago)
DESCRIPTION
There was intermittent problems with some calls unable to be connected. This has been tracked to a problem with our RADIUS servers which manage call routing logic and registrations.
Resolution:

Closed: 8¾ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jul 12, 04:33 PM (14½ days ago)
CLOSED
Jul 12, 04:40 PM (14½ days ago)
DESCRIPTION
We're investigating a large number of drops and reconnect on our L2TP service.
Resolution: This looks to be a repeat of the drop and reconnect incident we saw earlier in the week - A port flap on our Primary L2TP router caused our backup L2TP router to take over the routing of the service causing customers to drop and reconnect - then the primary L2TP router re-established itself and customers moved back once more. We'll investigate this in more detail to find the root cause of the initial port problems.

Closed: 14½ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jul 08, 09:29 AM (18¾ days ago)
CLOSED
Jul 08, 10:00 AM (18¾ days ago)
DESCRIPTION
At around 09:29 we saw a large number of L2TP circuits drops and reconnect. We're investigating the cause as at the moment we're not quite sure!
Resolution:

Closed: 18¾ days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Jun 05, 03:20 PM (1¾ months ago)
CLOSED
Jul 08, 10:32 AM (18¾ days ago)
DESCRIPTION
We are again seeing an issue where calls from ONSIM SIMs are not immediately connecting, and may seem like several call attempts to the recipient. We are chasing ONSIM on this.
Resolution: This is being worked on as a (short notice) planned work now.

Closed: 18¾ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 29, 10:35 AM (27¾ days ago)
CLOSED
Jun 29, 10:51 AM (27¾ days ago)
DESCRIPTION
We're investigating the cause of a number of L2TP services dropping and reconnecting. Update to follow.
Resolution: At this moment we're unsure of the cause - a drop like this is typical of something breaking out on the internet affecting routing for for some locations for a short moment - We can't see a problem or cause of this on our network.

Closed: 27¾ days ago
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MINOR Closed Broadband and SIMs
AFFECTED
Broadband and SIMs
STARTED
Jun 28, 11:00 AM (28¾ days ago)
CLOSED
Jun 28, 03:00 PM (28½ days ago)
DESCRIPTION
Just after 11 AM we saw a number of broadband and Data SIMs drops and reconnect. We're investigating.
Resolution: This incident was caused by the 'B.Gormless' LNS resetting at 11AM and then again at 11:20AM, causing some of our customers to drop and reconnect. After the second drop, the LNS was taken out of service. Staff were at the datacentre and near the LNS at the time , and we believe the resets were caused by a static discharge which caused a hardware reset. The LNS still has its low level 'JTAG' debug port connected and it's this connection that made it vulnerable to static.

Closed: 28½ days ago
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MINOR Closed BT
AFFECTED
BT
STARTED
Jun 05, 10:45 AM (1¾ months ago)
CLOSED
Jun 10, 12:30 PM (1½ months ago)
DESCRIPTION
At around 10:45 we had a small number of BT lines drop and reconnect. This was caused by one of our interconnects to BT going down. - this also happened overnight at midnight.
Resolution:

Closed: 1½ months ago
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MINOR Closed DSL
AFFECTED
DSL
STARTED
Jun 03, 01:05 PM (1¾ months ago)
CLOSED
Jun 03, 02:00 PM (1¾ months ago)
DESCRIPTION
Some lines dropped and reconnected at around 13:05. We're investigating the cause.
Resolution: P.Gormless suffered a hardware problem restated. Customers on P.Gormless dropped their connection and reconnected moments after. This LNS has been taken out of service.

Closed: 1¾ months ago
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