Last 10 minor outages posts, sorted by last updated
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MINOR Open L2TP
AFFECTING
L2TP
STARTED
Jun 12, 10:38 AM (5¾ hours ago)
DESCRIPTION
One of our L2TP routers had a problem and restarted whilst we were performing some diagnostics on it. This caused some customer's L2TP connection to drop and reconnect. We've taken this router out of service for the time being whilst we investigate further.

MINOR Open Email
AFFECTING
Email
STARTED
Feb 03, 09:00 AM (4¼ months ago)
DESCRIPTION

Over the past week we have seen a huge number of 'bots' trying to guess customer email credentials in order to try to send email through our outbound email servers: smtp.aa.net.uk.

The attempts were being blocked due to wrong passwords being used, but this caused significant load on our severs due to all the database lookups involved. To address this, we are blocking IP addresses that are listed on the Spamhaus 'Exploits Blocklist (XBL)' and the Spamhaus 'Combined Spam Sources (CSS)' lists. -These are typically IP address known to have hijacked in some way or known spam senders.

This has reduced the load on the email servers significantly, however we are are still blocking around 1.5 million unique IP addresses each day.

We have had a small number of legitimate customers affected by this as their IP address is on these blocklists. (IPs can be looked up on https://check.spamhaus.org). In these cases, please do contact support and we can discuss workarounds.


MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 04, 10:40 AM (8 days ago)
CLOSED
Jun 04, 11:10 AM (8 days ago)
DESCRIPTION
One of our VoIP call servers has a problem, we've taken it out of service, but some calls would have been interrupted as part of this.
Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 27, 06:00 PM (15¾ days ago)
CLOSED
May 27, 07:51 PM (15¾ days ago)
DESCRIPTION
We're investigating a problem causing intermittent SIP call failures.
Resolution:

MINOR Closed email voip
AFFECTED
email voip
STARTED
May 23, 09:00 AM (20¼ days ago)
CLOSED
May 23, 11:35 AM (20 days ago)
DESCRIPTION
We've had another database problem overnight. Services are working, but changes to some settings (eg Email and VoIP) will be delayed this morning as the database catches up.
Resolution:

MINOR Closed Email
AFFECTED
Email
STARTED
May 20, 05:20 PM (22¾ days ago)
CLOSED
May 21, 01:00 PM (22 days ago)
DESCRIPTION
We're currently experiencing a database problem that is affecting some services, eg sending/receiving of email. This is being looked in to at the moment.
Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 20, 02:00 PM (23 days ago)
CLOSED
May 20, 02:00 PM (23 days ago)
DESCRIPTION
We experienced a brief call routing outage around 14:00, lasting a few minutes. Services are OK now. We're investigating the cause.
Resolution: This short outage was caused when one of our back-end severs was shut down for maintenance but the automatic fail-over did not work correctly until there was manual intervention. This process should have been seamless. We'll be investigating this further.

MINOR Closed CityFibre Glasgow
AFFECTED
CityFibre Glasgow
STARTED
May 13, 10:30 AM (30¼ days ago)
CLOSED
May 13, 09:56 PM (29¾ days ago)
DESCRIPTION
Some of our CityFibre connected services in Glasgow dropped their PPP at 10:31 and since have had around 60% packet loss. We assume a broken fibre within the CityFibre network. We are reporting this to CityFibre
Resolution:

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
May 02, 02:50 PM (1¼ months ago)
CLOSED
May 02, 04:21 PM (1¼ months ago)
DESCRIPTION
One of our upstream carriers is reporting intermittent problem with some incoming calls. This will be causing phone calls to some some of our customers not to work. Updates to follow as we get them.
Resolution:

From the carrier: Although we still have further detailed investigations to carry out, we are now confident we have isolated the underlying cause of today’s issues which eventually caused problems to both our inbound and outbound service to various extents plus resulted in some clients being unable to amend routing on numbers.

Our team have checked all systems are operational and will continue to monitor for some time yet. Meanwhile we will be working hard to understand the cause, the impact and the mitigation steps we need to take. This will take a little time and we ask that you bear with us for a couple of days to complete this work but we will ensure you have a full report on Tuesday at the latest.

Our usual monitoring, support and callout processes will remain in place all over the weekend and, due to today’s issues, we will have additional engineers doing manual checks throughout too but we do not anticipate any further disruption.

Please accept our sincerest apologies for the problems our network has caused you and your customers today, we take any outage extremely seriously but we appreciate this one was particularly disruptive for many clients and we assure you that we will be doing our utmost to prevent a similar situation from recurring in the future.


MINOR Closed Control Pages
AFFECTED
Control Pages
STARTED
Mar 19, 10:29 AM (2¾ months ago)
CLOSED
Apr 08, 01:00 PM (2 months ago)
DESCRIPTION
We have a number of reports of remaining quota failing with "This information is only available from an A&A broadband or L2TP connection." We're investigating the cause.
Resolution: Quota is now being displayed.