Last 10 minor outages posts, sorted by last updated
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Jan 13, 09:00 AM (16 days ago)
CLOSED
Jan 15, 04:30 PM (13¾ days ago)
DESCRIPTION
Some of our data SIMs are failing to connect. The problem actually started on Friday and has been confirmed today. This is affecting our data-only SIMs, and not our sip2sim's.
Resolution:

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jan 14, 01:00 PM (15 days ago)
CLOSED
Jan 14, 05:30 PM (14¾ days ago)
DESCRIPTION
We're investigating problems with some incoming calls on our VoIP service.
Resolution:

This was quite a difficult problem to diagnose and we apologise to those affected. The problem affected, intermittently, about a quarter of phones that register to our VoIP service. Customers who we send calls to your own server or we redirect to other numbers were not affected.

The problem was caused by a misconfigured or buggy phone which hit an edge-case bug in our code. This caused registration updates of that phone to fail. This only affected one of four back-end servers, but it did mean that further registration attempts from other phones to this back-end server also failed. A short term fix was applied and registration details were then being updated successfully.

We do have already lots of monitoring and logging from our VoIP platform but this fault has shown that we can do better and we will be working to improve this so as to help diagnose faults quicker in future.


MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 28, 02:00 PM (2 months ago)
CLOSED
Nov 28, 02:10 PM (2 months ago)
DESCRIPTION
Customers on one of our LNSs (G.gormless) had a PPP drop and reconnect at 2PM.
Resolution: This was due to the LNS crashing, causing lines to reconnect their PPP.

MINOR Closed Broadband in Scotland
AFFECTED
Broadband in Scotland
STARTED
Nov 16, 07:00 PM (2¼ months ago)
CLOSED
Nov 20, 01:00 PM (2¼ months ago)
DESCRIPTION
We are seeing what looks to be congestion on some BT connected circuits. This started Saturday 16th November and is resulting in low levels of packetloss in the evenings. We are investigating this and will be reporting it to BT.
Resolution:

MINOR Closed Quota Display
AFFECTED
Quota Display
STARTED
Nov 04, 09:00 AM (2¾ months ago)
CLOSED
Nov 08, 02:00 PM (2¾ months ago)
DESCRIPTION
The front page of our web site (www.aa.net.uk) usually displays your remaining quota if you are viewing the page from your broadband line. This is not working correctly at the moment and we're in the process of fixing it.
Resolution: Server restored!

MINOR Closed Routing
AFFECTED
Routing
STARTED
Nov 11, 11:30 AM (2½ months ago)
CLOSED
Nov 11, 11:50 AM (2½ months ago)
DESCRIPTION
We're investigating a problem with routing between London and Maidenhead, this will be affecting VoIP calls and hosted servers we have in Maidenhead.
Resolution: Routing has been restored, we're monitoring the network and will be investigating the cause in more details.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Nov 04, 11:42 AM (2¾ months ago)
CLOSED
Nov 04, 04:25 PM (2¾ months ago)
DESCRIPTION
We are looking into a problem where some customers have been billed the rental on their data SIMs twice. This is being investigated urgently and we'll update this post shortly.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 24, 02:28 PM (3 months ago)
CLOSED
Oct 24, 04:00 PM (3 months ago)
DESCRIPTION
We have seen quite a few TT lines drop PPP this afternoon, we have raised this with them and will update this post when we have further information. This only appears to have affected TTB circuits.
Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Oct 17, 08:48 AM (3¼ months ago)
CLOSED
Oct 17, 05:00 PM (3¼ months ago)
DESCRIPTION

We have had reports of issues within the 3 network overnight. This caused multiple blips for our data SIMs. At present our data SIMs seem to connect but not pass traffic.

We have yet to hear any information from our carrier. However we are currently chasing and will update once more information is available.


Resolution: Three's service is back and running, but the impact to our customers seems minimal.

MINOR Closed Maidenhead Colocation
AFFECTED
Maidenhead Colocation
STARTED
Oct 11, 04:06 PM (3½ months ago)
CLOSED
Oct 11, 04:35 PM (3½ months ago)
DESCRIPTION
We are investigating a power issue in our Maidenhead data centre. Engineer are on their way now. This is affecting internet access and VoIP calls into our office in Bracknell.
Resolution: