Last 10 minor outages posts, sorted by last updated
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MINOR Closed email
AFFECTED
email
STARTED
Nov 26, 10:07 AM (11½ days ago)
CLOSED
Nov 26, 11:33 PM (11 days ago)
DESCRIPTION
Similar to yesterday's problem, we're investigating a problem that is affecting access to webmail and also delays with incoming email.
Resolution:

Closed: 11 days ago
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MINOR Closed Email
AFFECTED
Email
STARTED
Nov 25, 12:10 PM (12½ days ago)
CLOSED
Nov 25, 02:29 PM (12½ days ago)
DESCRIPTION
We're investigating a problem that is affecting access to webmail and also delays with incoming email.
Resolution:

Closed: 12½ days ago
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MINOR Closed Email
AFFECTED
Email
STARTED
Nov 19, 09:25 AM (18½ days ago)
CLOSED
Nov 19, 09:49 AM (18½ days ago)
DESCRIPTION
We have alerts that there is a problem with incoming email - this may be affecting customer domains which we run email for. This is being investigated.
Resolution: We do apologise for the inconvience this caused - this was down to human error with configuration of our load balancers.

Closed: 18½ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 15, 12:00 PM (22½ days ago)
CLOSED
Nov 15, 03:04 PM (22½ days ago)
DESCRIPTION
Customers with ported-in VoIP numbers are currently unable to receive calls from the Three network.
Resolution:

Closed: 22½ days ago
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MINOR Closed Routing
AFFECTED
Routing
STARTED
Nov 14, 11:10 PM (23 days ago)
CLOSED
Nov 14, 11:30 PM (23 days ago)
DESCRIPTION
There was a period of about 10 minutes from 23:10 on Sunday evening where some routes had packetloss. This affected some L2TP customers as well as broadband customers.
Resolution:

Closed: 23 days ago
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MINOR Closed Accounts
AFFECTED
Accounts
STARTED
Oct 29, 12:00 AM (1¼ months ago)
CLOSED
Nov 10, 03:00 PM (27½ days ago)
DESCRIPTION
The usual Direct Debit collections for 1st of the month are delayed to 2nd. We do apologise for any concern this may cause. Direct Debits scheduled for today (29th Oct) are also delayed to 2nd. This is within the "on or immediately after" requirements of the Direct Debit rules (which allow 3 working days), and as such we will not be issuing new Direct Debit collection notices for these.
Resolution:

Closed: 27½ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 10, 03:25 PM (27¼ days ago)
CLOSED
Nov 10, 03:42 PM (27¼ days ago)
DESCRIPTION
Some lines dropped their connection at around 15:20 today - this was due to one of our LNS routers crashing. This affected about 5% of our customers.
Resolution: We apologise for the interruption this caused.

Closed: 27¼ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 29, 02:00 PM (1¼ months ago)
CLOSED
Oct 29, 02:38 PM (1¼ months ago)
DESCRIPTION
We're investigating a problem with some lines dropping, since 14:00
Resolution:

Closed: 1¼ months ago
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MINOR Closed TalkTalk Lines
AFFECTED
TalkTalk Lines
STARTED
Oct 28, 04:30 PM (1¼ months ago)
CLOSED
Oct 29, 08:26 AM (1¼ months ago)
DESCRIPTION
We have a small number of TalkTalk lines offline - this is due to an fault within TalkTalk. The affected lines dropped at 16:29 this afternoon.
Resolution:

Closed: 1¼ months ago
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MINOR Closed General
AFFECTED
General
STARTED
Oct 17, 08:36 PM (1½ months ago)
CLOSED
Oct 17, 08:50 PM (1½ months ago)
DESCRIPTION
There was a routing problem affecting some customers - mainly Ethernet and hosting customers. This was resolved at around 20:50.
Resolution:

Closed: 1½ months ago
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