Last 10 minor outages posts, sorted by last updated
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MINOR Closed TalkTalk
AFFECTED
TalkTalk
STARTED
Sep 30, 01:30 PM (1¾ months ago)
CLOSED
Nov 25, 09:34 AM (1¾ days ago)
DESCRIPTION

We do apologise for the inconvenience these drops are having on our customers, this is still an ongoing problem.

The drops can be seen as long vertical lines on our blip graph: https://aastatus.net/#blip

There have been a number of problems affecting TalkTalk ADSL and VDSL circuits this week. They have been a mix of overnight planned work, overnight planned work going wrong and causing disruption in the mornings and drops during the day.

These are less of a problem where customers have bonded lines with services from different back-haul providers (TalkTalk and BT) but they are disruptive to single-line customers.

Earlier in the week we took our Telehouse interconnect out of service as it was connected to equipment at TalkTalk that was having serious problems. However, we have still seen a few drops during the day. These drops are not affecting all circuits but also don't seem to be localised to particular areas of the country.

TalkTalk say they have no more work to do on the Telehouse side and so over this weekend we will bring back the downed interconnect which will restore resilience. This should not cause a blip, but will be done out of hours.

We are still in dialogue with TalkTalk about the unexplained drops and will report here the findings and outcome.
Resolution:

MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Nov 15, 12:54 PM (11½ days ago)
CLOSED
Nov 16, 11:36 AM (10½ days ago)
DESCRIPTION
O2UK have advised that their monitoring platforms are reporting Voice, Data and SMS failures. O2UK are currently investigating.
Resolution: From our carrier: O2UK have confirmed that service was restored at 10:45am 15th November. Minimal impact would have been experienced due to service being maintained by another technology.

MINOR Closed BT Drops
AFFECTED
BT Drops
STARTED
Nov 14, 12:00 AM (13 days ago)
CLOSED
Nov 14, 12:25 AM (13 days ago)
DESCRIPTION
From around midnight through to 00:30 we saw a number of BT circuits drop and reconnect. We saw traffic decrease on one of our four links to BT, so this looks like a routing or device problem within BT. We're investigating further
Resolution: Service was back to normal by 00:25. Neither us or BT were unable to find a cause for the loss of link, we will monitor the link for further problems.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 09, 03:04 PM (17½ days ago)
CLOSED
Nov 09, 03:08 PM (17½ days ago)
DESCRIPTION
A small number of lines on our 'G.Gormless' LNS reconnected. This is due to the router crashing. The cause is being investigated.
Resolution:

MINOR Closed BT DSL
AFFECTED
BT DSL
STARTED
Oct 26, 01:30 AM (1 month ago)
CLOSED
Oct 26, 06:34 AM (1 month ago)
DESCRIPTION
Similar to https://aastatus.net/42480 - BT circuits were affected again overnight due to one of our interconnects to BT dropping. The affected BT circuits dropped and reconnected at around 01:30. When this happens not all lines reconnect to their normal LNS router at our side, and instead connect to the 'backup' LNS - this backup one had too many lines on it so these lines saw a second reconnect at around 6:25 as we forced them to cleanly reconnect properly. We are still investigating the problem with the interlink with BT.
Resolution: The overnight drop affecting BT circuits was BT emergency work whereby equipment was replaced within their network as a result of the problems earlier in the day https://aastatus.net/42480 This would have affected other ISPs who interconnect with BT in Equinix LD8 in a similar way to ourselves.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 25, 02:33 PM (1 month ago)
CLOSED
Oct 25, 02:40 PM (1 month ago)
DESCRIPTION
We've seen a significant proportion of BT backhaul lines drop. Most seem to have reconnected. We're investigating the cause.
Resolution: The cause of this was a switch problem at BTs end of our link.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 25, 07:25 AM (1 month ago)
CLOSED
Oct 25, 12:00 PM (1 month ago)
DESCRIPTION
We're seeing loss on some TalkTalk circuits, possibly relating to engineer works last night. Our suppliers are investigating. Current update is - We are currently working to identify the root cause and implement the appropriate resolution. The service impact is currently unknown at this time. Further information will be provided within the next update due time.
Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Oct 17, 05:41 PM (1¼ months ago)
CLOSED
Oct 17, 06:36 PM (1¼ months ago)
DESCRIPTION
We've seen some reports of calls not connecting to voice SIMs. This seems to correspond to an upstream carrier problem, which appears to be in the process of being fixed, so this may explain it if you've had problems with receiving calls this afternoon. As we believe this problem to be fixed, or very nearly fixed, this most is more of an FYI...
Resolution:

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Oct 15, 05:00 PM (1¼ months ago)
CLOSED
Oct 15, 09:54 PM (1¼ months ago)
DESCRIPTION
We have seen packetloss on L2TP services today, we have taken some measures to reduce this and connections are now looking clean. We'll carry on monitoring.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 12, 03:04 PM (1½ months ago)
CLOSED
Oct 12, 03:32 PM (1½ months ago)
DESCRIPTION
Customers on our 'X.Witless' LNS have had routing problems and have been moved do a different LNS.
Resolution: Service has been restored.