Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 21, 12:00 PM (8½ days ago)
CLOSED
Jul 21, 12:23 PM (8½ days ago)
DESCRIPTION
We're investigating a problem with broadband line not able to log in to us. This will be affecting brand new and lines that have dropped in the past hour and are now unable to re-connect.
Resolution: Wo do apologise to those customers who were caught by this. There was a configuration error during the process of setting up additional LNS routers.

MINOR Closed Email and some other services
AFFECTED
Email and some other services
STARTED
Jul 15, 08:00 AM (14½ days ago)
CLOSED
Jul 15, 10:00 AM (14½ days ago)
DESCRIPTION
We're investigating a problem with access to some of our servers, some customers may be having problems accessing email and the control pages.
Resolution: One of our internal routers that handles traffic for a number our servers was in a half broken state, which affected some customers accessing some services.

MINOR Closed Billing
AFFECTED
Billing
STARTED
Jul 04, 02:46 PM (25¼ days ago)
CLOSED
Jul 05, 02:46 PM (24¼ days ago)
DESCRIPTION
We have sent out a number of unrequested statement of account emails. This was an error related to today's PEW (https://aastatus.net/40806) and has now been fixed. Apologies for any confusion.
Resolution:

MINOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Jun 29, 03:43 PM (30¼ days ago)
CLOSED
Jun 29, 03:54 PM (30¼ days ago)
DESCRIPTION
We're investigating a network problem that looks to be affecting access to our Maidenhead datacentre - this will be affecting VoIP and access to the Control Pages.
Resolution: This is the same problem that has occurred a couple of times now and we're investigating the cause. We'll keep this post open so as to track this problem and what we're doing to fix it.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 25, 12:50 PM (1 month ago)
CLOSED
Jun 25, 01:10 PM (1 month ago)
DESCRIPTION
We are erroneously sending a 'new device' notification for each VoIP registration, these are only meant to be sent when we see a registration from a NEW device. This is being investigated and we apologise for the multiple emails.
Resolution:

MINOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Jun 24, 03:30 PM (1 month ago)
CLOSED
Jun 24, 06:21 PM (1 month ago)
DESCRIPTION
At 15:34 one of our ports to the LINX internet exchange went down. This would have caused a few minutes of connectivity problems whilst traffic was re-routed. We're investigating.
Resolution: Initial routing blip lasted just over a minute affecting some internet sites that we connect to over the LINX exchange point. This was caused by one of our LINX ports going down abruptly. Upon investigation by LINX staff this seems to have been caused by a bend on a fibre at the LINX end. LINX staff have replaced this cable.

MINOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Jun 22, 10:20 AM (1¼ months ago)
CLOSED
Jun 22, 10:35 AM (1¼ months ago)
DESCRIPTION
We're investigating reports of network problems, this also affected our office for a short while.
Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 29, 04:13 PM (2 months ago)
CLOSED
May 29, 04:27 PM (2 months ago)
DESCRIPTION
Following on from the network problems we had earlier, we have some VoIP numbers that are not working for incoming calls. This is being looked in to.
Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 04:27 PM (2¼ months ago)
CLOSED
May 18, 04:55 PM (2¼ months ago)
DESCRIPTION
We have had reports that incoming calls to some of our hosted mobile numbers are not working. This has been raised with our upstream carrier who are investigating a routing issue. We don't believe all mobile numbers are affected
Resolution: Incorrect routing change within our carriers supplier network.

MINOR Closed TT DSL
AFFECTED
TT DSL
STARTED
Apr 15, 01:10 PM (3½ months ago)
CLOSED
Apr 19, 03:07 PM (3¼ months ago)
DESCRIPTION
We've seen a few line reconnects today at 09:12 and 13:00 - these have affected a small number (<200) TalkTalk lines. The one at 09:12 looks to be localised to a particular geographical area, but the 13:00 one is as yet unexplained. Staff are monitoring.
Resolution: There have been no other re-occurrences of this.