Last 10 minor outages posts, sorted by last updated
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Mar 04, 10:45 PM (5¼ hours ago)
CLOSED
Mar 04, 10:53 PM (5¼ hours ago)
DESCRIPTION
We saw Data SIMs drop and reconnect at around 22:45 this evening. This looks to be caused by something upstream of us at the carrier.
Resolution: Services are back online. A ticket has been opened with our carrier for more information.

MINOR Closed BT DSL
AFFECTED
BT DSL
STARTED
Mar 01, 01:00 AM (4 days ago)
CLOSED
Mar 01, 02:15 AM (4 days ago)
DESCRIPTION
BT carried out planned work that affected one of our 4 links to them at 1AM and 2AM. This caused lines to drop and reconnect. BT failed to inform us of this work (again). Had BT informed us then we would have cleanly moved traffic of the affected link.
Resolution: A formal complaint has been raised with BT. (Drops between 3AM and 5AM were A&A planned work)

MINOR Closed Hetzner
AFFECTED
Hetzner
STARTED
Feb 13, 07:00 PM (20¼ days ago)
CLOSED
Mar 01, 04:45 AM (3¾ days ago)
DESCRIPTION
Hetzner is a German based server hosting provider. We have seen intermittent problems in routing traffic to them in recent days.
Resolution: No further update or incident. We'll close this for now.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Feb 29, 02:17 PM (4½ days ago)
CLOSED
Feb 29, 06:25 PM (4¼ days ago)
DESCRIPTION
Our SIP2SIM carrier are investigating a problem with VOICE and SMS, this is affecting the O2 Profile only We'll update this post as soon as we have further information
Resolution: Our service provider has advised that the issue was resolved at 18:25.

MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Feb 26, 12:35 PM (7½ days ago)
CLOSED
Feb 26, 01:00 PM (7½ days ago)
DESCRIPTION
We're seeing a large number of Data SIMs disconnect and reconnect. This looks to be upstream of us, possibly in the mobile network.
Resolution:

MINOR Closed SMS
AFFECTED
SMS
STARTED
Feb 19, 12:36 AM (15 days ago)
CLOSED
Feb 19, 03:00 PM (14½ days ago)
DESCRIPTION
We're investigating problems with inbound/outbound SMS. (Outbound SMS will work, but our SMS API will take a while to respond due to timeouts with our main carrier before it fails over to the secondary carrier)
Resolution: Service was restored at around 3PM. We'll post further updates from our carrier as we get them. During this time outgoing SMSs were working via our secondary carrier, but our API would have taken a longer than usual amount of time to accepts messages. Incoming messages sent today would have been delayed and received after 3PM.

MINOR Closed LNS
AFFECTED
LNS
STARTED
Feb 14, 08:50 PM (19¼ days ago)
CLOSED
Feb 14, 09:37 PM (19¼ days ago)
DESCRIPTION
The small number of customers on a.gormless had their service drop and reconnect caused by the LNS locking up.
Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Feb 12, 11:40 AM (21½ days ago)
CLOSED
Feb 12, 03:50 PM (21½ days ago)
DESCRIPTION
We're seeing Data SIMs dropping and reconnecting. We're investigating
Resolution: Our carrier says: "We can see that here has been a power service disruption within the Three network." The service is now stable. Also see: https://www.ispreview.co.uk/index.php/2024/02/three-uk-suffers-third-major-mobile-outage-in-four-days.html

MINOR Closed BT
AFFECTED
BT
STARTED
Feb 07, 12:40 AM (27 days ago)
CLOSED
Feb 07, 12:45 AM (27 days ago)
DESCRIPTION
At around 00:40 we saw a number of BT circuits drop and reconnect. From the pattern of the lines which dropped, it looks like something within the BT network broke and re-routed traffic. We'll be in contact with BT for more information regarding this.
Resolution: BT have confirmed that this drop was caused by them performing emergency planned work - however they also said that they failed to let us, and other ISPs know about this work. They are investigating why they didn't inform us, and we have also asked them why they didn't seamlessly move traffic of the link before their work.

MINOR Closed LNS
AFFECTED
LNS
STARTED
Feb 05, 05:20 PM (28¼ days ago)
CLOSED
Feb 05, 06:19 PM (28¼ days ago)
DESCRIPTION
At around 17:20 the Z.Witless LNS hung, causing customers on it to drop and reconnect.
Resolution: The lock-up of Z.Witless was unfortunate as it did cause a disruption to some our customers this evening. However, Z.Witless is currently out of service and in it's locked state, where our developers can connect to its CPUs/memory/etc and see if they can gain more information. - this is the same as the issue with Y.Witless on Saturday afternoon - data from that has been downloaded and has been analysed today.