Last 10 minor outages posts, sorted by last updated
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MINOR Open CityFibre
AFFECTING
CityFibre
STARTED
Mar 28, 02:00 AM (3 days ago)
DESCRIPTION
We're seeing low levels of continuous packet loss on CityFibre circuits in Maidenhead (Around 5%). This started at 2AM on Monday.
Last updated: 10¼ hours ago
Update due: 4 hours
Expected close: 0 seconds ago
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MINOR Closed Ported 07
AFFECTED
Ported 07
STARTED
Mar 22, 10:40 AM (8¾ days ago)
CLOSED
Mar 22, 05:20 PM (8½ days ago)
DESCRIPTION
From our mobile carrier: We are aware of some issues impacting inbound calls towards ported-in numbers from various UK Service Providers. Our voice team is currently investigating this issue and we will provide more updates as soon as they are available. We apologise for the inconvenience and we will keep you updated throughout the process.
Resolution: We are still waiting for our Voice Transit Provider to provide a RFO regarding this incident. As soon as that will be made available, we will send out another notification email.

Closed: 8½ days ago
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MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Mar 20, 10:00 PM (10¼ days ago)
CLOSED
Mar 22, 09:23 AM (8¾ days ago)
DESCRIPTION
We've see a couple of 'blips' affecting Data SIMs this evening - 10:00PM and 10:00PM. This looks to be caused upstream of us - perhaps some work or disruption at our carrier or our link with them. SIMS have reconnected. We'll update when we have more information.
Resolution:

Closed: 8¾ days ago
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MINOR Closed SMS
AFFECTED
SMS
STARTED
Mar 10, 05:00 PM (20½ days ago)
CLOSED
Mar 11, 08:55 AM (19¾ days ago)
DESCRIPTION
We've had a couple of reports of incoming SMSs not being received to 07 numbers that we provide. We've tested a few numbers ourselves too, and they are yet to be received. Our logs are showing some SMSs are being received, so this seems not to be affecting all 07 numbers. The problems started around 5pm today
Resolution:

Closed: 19¾ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Feb 28, 01:10 PM (30½ days ago)
CLOSED
Mar 08, 07:49 AM (22¾ days ago)
DESCRIPTION
For the past week or so we have seen packetloss in the evenings on L2TP services where the customer is connecting in to us over a Vodafone connection. At the moment we're not sure what the cause is. We suspect Vodafone have congestion somewhere in their network.
Resolution: There is little we can actively pursue with this at the moment - we will continue to monitor.

Closed: 22¾ days ago
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MINOR Closed Database
AFFECTED
Database
STARTED
Mar 08, 07:05 AM (22¾ days ago)
CLOSED
Mar 08, 07:30 AM (22¾ days ago)
DESCRIPTION
Out planned work on our database cluster this morning is affecting some services such as email and our web site. This is being worked on now.
Resolution: Services are up and running. Work is still underway to complete our database work: https://aastatus.net/42519

Closed: 22¾ days ago
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MINOR Closed SIP2SIM Data
AFFECTED
SIP2SIM Data
STARTED
Feb 08, 08:26 AM (1¾ months ago)
CLOSED
Feb 08, 07:05 PM (1¾ months ago)
DESCRIPTION
Our carrier are having problems with 4G internet access which is affecting our customers who are using our SIP2SIM SIMs.
Resolution:

Closed: 1¾ months ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Feb 04, 10:30 PM (1¾ months ago)
CLOSED
Feb 04, 10:49 PM (1¾ months ago)
DESCRIPTION
We're investigating a problem with L2TP connections.
Resolution: Further drops happens through the night and the backup router is now in use. More details: https://aastatus.net/42511

Closed: 1¾ months ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Feb 04, 11:35 PM (1¾ months ago)
CLOSED
Feb 05, 06:37 AM (1¾ months ago)
DESCRIPTION
Over night we have seen restarts on the new LNS used for L2TP access causing people to have to reconnect. Customers have been routed to the older LNS for now, and the situation is stable.
Resolution: Engineers will be working on the issue on the new LNS, and we expect to move back in the week at some point. Diagnostics have given a good clue as to the cause of the problem.

Closed: 1¾ months ago
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MINOR Closed BT DSL
AFFECTED
BT DSL
STARTED
Jan 30, 12:15 PM (2 months ago)
CLOSED
Jan 30, 12:20 PM (2 months ago)
DESCRIPTION
A small number of BT lines dropped and reconnected at 12:15. This does seem specific to BT and we're asked them to investigate. The lines did reconnect a minute or so after.
Resolution: BT say this was due to a ' transmission incident' at FARADAY exchange, saying: "Loss of service to 47 x 100GigE, 4 x 40 GigE, 138 x 10GigE, 1 x 1 GigE and 1 x STM-64 circuits. {Total 6291 GigE}. Suspected fibre disturbance however, unable to confirm."

Closed: 2 months ago
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