Last 10 minor outages posts, sorted by last updated
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MINOR Closed CityFibre
AFFECTED
CityFibre
STARTED
Oct 01, 12:35 PM (7¾ days ago)
CLOSED
Oct 01, 12:40 PM (7¾ days ago)
DESCRIPTION
At 12:35 today a small number of CityFibre connections dropped and reconnected a few seconds later.
Resolution:

Closed: 7¾ days ago
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Sep 25, 11:02 AM (13¾ days ago)
CLOSED
Sep 25, 03:00 PM (13¾ days ago)
DESCRIPTION
At 11:02 we saw a number of Data SIMs drop and immediately reconnect. This looks to be caused by something in the mobile carrier. Outage for affected customers would have been very short (a few seconds for most)
Resolution: Drops caused at carrier network.

Closed: 13¾ days ago
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MINOR Closed SIMs and TalkTalk
AFFECTED
SIMs and TalkTalk
STARTED
Sep 05, 11:00 PM (1 month ago)
CLOSED
Sep 06, 01:00 AM (1 month ago)
DESCRIPTION
We saw a number of Data SIMs drop their connection to us and reconnect multiple times between 11PM and midnight. We also saw a very small number of TalkTalk lines drop and reconnect just after midnight.
Resolution:

Closed: 1 month ago
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MINOR Closed General
AFFECTED
General
STARTED
Sep 01, 06:00 PM (1¼ months ago)
CLOSED
Sep 01, 07:09 PM (1¼ months ago)
DESCRIPTION
We're currently investigating reports of routing problems to some destinations.
Resolution: BGP is used on the internet to exchange where to route IP addresses. Messages are constantly sent between routers to update this routing information. Today, some of our routers had failed to properly update their routing information which in turn caused routing to some destinations not to work.

Closed: 1¼ months ago
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MINOR Closed Billing
AFFECTED
Billing
STARTED
Aug 05, 03:10 PM (2 months ago)
CLOSED
Aug 05, 04:00 PM (2 months ago)
DESCRIPTION
We have erroneously sent some customers a bill for "usage topup". These are in the process of being credited as they were sent in error. This was caused by the change we today to remove the monthly quota on some customer lines.
Resolution: Credit notes have now been issued - we do apologise for the problem this caused!

Closed: 2 months ago
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MINOR Closed Apple
AFFECTED
Apple
STARTED
Aug 02, 03:00 PM (2 months ago)
CLOSED
Aug 02, 10:18 PM (2 months ago)
DESCRIPTION
Customers had been reporting problems accessing some services run by Apple this evening. Earlier in day we re-enabled our direct peering connection with Apple, and traffic seemed to have moved over OK, but it appears that this is the cause of this problem.
Resolution: We've disabled this new link, the affected Apple services are working again. We will contact Apple to discuss this further.

Closed: 2 months ago
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MINOR Closed SMS
AFFECTED
SMS
STARTED
Jul 31, 01:00 PM (2¼ months ago)
CLOSED
Jul 31, 03:25 PM (2¼ months ago)
DESCRIPTION
One of our SMS carriers has stated that starting at 13:00 BST, today, they are experiencing issues with messages sent towards the EE Limited UK network. Updates to follow.
Resolution:

Closed: 2¼ months ago
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MINOR Closed SMS
AFFECTED
SMS
STARTED
Jul 24, 09:00 AM (2½ months ago)
CLOSED
Jul 29, 09:25 AM (2¼ months ago)
DESCRIPTION
A planned change internal to the carrier we use for much of our incoming SMS services had an unexpected and undetected side effect. This meant some incoming SMS were not processed and did not get to us. The undelivered messages were rejected, which would usually have resulted in them being resent, or the sender advised of non delivery. However, reports from customers indicate that the sender was not made aware and messages were lost. The issue was resolved Monday morning.
Resolution: The issue was identified by the carrier and rectified. The carrier is improving processes and monitoring to ensure this type issue is detected much more quickly should it ever happen in future.

Closed: 2¼ months ago
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MINOR Closed General
AFFECTED
General
STARTED
Jul 27, 02:30 AM (2¼ months ago)
CLOSED
Jul 27, 03:30 AM (2¼ months ago)
DESCRIPTION
Some customers noticed a couple of small blips overnight. (Saturday morning)
  • 02:33 was a small number of L2TP connections - looks mostly like ones that connect from Europe - so maybe some routing or some transit issue.
  • 3AM was some DATA SIMs - some planned work or incident on the mobile carrier side.
Resolution: In both cases, the services were back connected within a minute or so.

Closed: 2¼ months ago
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MINOR Closed BT
AFFECTED
BT
STARTED
Jul 23, 11:20 AM (2½ months ago)
CLOSED
Jul 23, 12:00 PM (2½ months ago)
DESCRIPTION
At 11:20 we saw a number of customers drop and reconnect. We're investigating the cause.
Resolution: This was caused by a network problem on our end. We're still investigating the root cause, but whilst some switch ports were being shut down, we experienced packet loss over one of our BT host links for a few seconds which caused some BT connected customers to drop their connection and some others to had a few seconds of packet loss. The switch pair in question is still being investigated. Further work like this will be done out of hours.

Closed: 2½ months ago
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