Last 10 minor outages posts, sorted by last updated
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MINOR Open Hetzner
AFFECTING
Hetzner
STARTED
Feb 13, 07:00 PM (1 month ago)
DESCRIPTION
Hetzner is a German based server hosting provider. We have seen intermittent problems in routing traffic to them in recent days.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Mar 15, 11:10 AM (3¾ days ago)
CLOSED
Mar 15, 11:23 AM (3¾ days ago)
DESCRIPTION
We're investigating reports of call problems with one of our voice servers.
Resolution:

MINOR Closed LNS
AFFECTED
LNS
STARTED
Mar 15, 07:00 AM (4 days ago)
CLOSED
Mar 15, 07:40 AM (3¾ days ago)
DESCRIPTION
A 7:30AM, the X.Witless restarted causing customers on it to drop and reconnect.
Resolution: This was related to https://aastatus.net/42608 This LNS is now out of service and will be analysed by our developers.

MINOR Closed LNS
AFFECTED
LNS
STARTED
Mar 09, 11:35 AM (9¾ days ago)
CLOSED
Mar 09, 11:30 AM (9¾ days ago)
DESCRIPTION
Customers on the X.Witless LNS dropped and reconnected at 11:35 today.
Resolution: This is related to the ongoing LNS hangs we've been seeing: https://aastatus.net/42608. We do apologise to customers affected by this. This incident does help towards diagnosing and investigating the root cause.

MINOR Closed SMS
AFFECTED
SMS
STARTED
Mar 07, 10:00 PM (11¼ days ago)
CLOSED
Mar 08, 09:38 AM (10¾ days ago)
DESCRIPTION
SMSC nodes' firewall upgrade to improve QoS and High Availability. This activity is performed together with the vendor Engineers. Expected Impact: 4 hours.
Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Mar 04, 10:45 PM (14¼ days ago)
CLOSED
Mar 04, 10:53 PM (14¼ days ago)
DESCRIPTION
We saw Data SIMs drop and reconnect at around 22:45 this evening. This looks to be caused by something upstream of us at the carrier.
Resolution: Services are back online. This was planned work by the upstream carrier.

MINOR Closed BT DSL
AFFECTED
BT DSL
STARTED
Mar 01, 01:00 AM (18¼ days ago)
CLOSED
Mar 01, 02:15 AM (18 days ago)
DESCRIPTION
BT carried out planned work that affected one of our 4 links to them at 1AM and 2AM. This caused lines to drop and reconnect. BT failed to inform us of this work (again). Had BT informed us then we would have cleanly moved traffic of the affected link.
Resolution: A formal complaint has been raised with BT. (Drops between 3AM and 5AM were A&A planned work)

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Feb 29, 02:17 PM (18½ days ago)
CLOSED
Feb 29, 06:25 PM (18½ days ago)
DESCRIPTION
Our SIP2SIM carrier are investigating a problem with VOICE and SMS, this is affecting the O2 Profile only We'll update this post as soon as we have further information
Resolution: Our service provider has advised that the issue was resolved at 18:25.

MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Feb 26, 12:35 PM (21¾ days ago)
CLOSED
Feb 26, 01:00 PM (21¾ days ago)
DESCRIPTION
We're seeing a large number of Data SIMs disconnect and reconnect. This looks to be upstream of us, possibly in the mobile network.
Resolution:

MINOR Closed SMS
AFFECTED
SMS
STARTED
Feb 19, 12:36 AM (29¼ days ago)
CLOSED
Feb 19, 03:00 PM (28½ days ago)
DESCRIPTION
We're investigating problems with inbound/outbound SMS. (Outbound SMS will work, but our SMS API will take a while to respond due to timeouts with our main carrier before it fails over to the secondary carrier)
Resolution: Service was restored at around 3PM. We'll post further updates from our carrier as we get them. During this time outgoing SMSs were working via our secondary carrier, but our API would have taken a longer than usual amount of time to accepts messages. Incoming messages sent today would have been delayed and received after 3PM.