Last 10 minor outages posts, sorted by last updated
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MINOR Open Broadband
AFFECTING
Broadband
STARTED
Dec 11, 09:00 PM (5 days ago)
DESCRIPTION
We're seeing low levels (1-5%) of packet loss and low throughput (eg 16-60 variable on a 70M VDSL) in the evenings on some TalkTalk connected lines in the SO postcode area. We've passed the affected lines on to TalkTalk for them to investigate further.

MINOR Closed TalkTalk DSL Circuits
AFFECTED
TalkTalk DSL Circuits
STARTED
Nov 30, 12:00 PM (16½ days ago)
CLOSED
Dec 11, 10:32 AM (5½ days ago)
DESCRIPTION

Over the past couple of months we have seen a very small number of TalkTalk lines not log back in to us after maintenance or outages within the TalkTalk network. In these cases we need to involve TalkTalk staff to manually clear the stuck session.

The cause of this problem has been down to some of TalkTalk's routers being unable to cope with the high number of reconnects after an outage has been fixed or planned work has been completed.

To solve this problem, TalkTalk are upgrading the software in these routers. They expect to have updated all their routers within a couple of weeks.


Resolution: TalkTalk have very nearly finished the upgrades that prevent these stale sessions from happening, we don't expect this to be a problem anymore.

MINOR Closed SIP2SIM Data problems
AFFECTED
SIP2SIM Data problems
STARTED
Dec 06, 08:00 AM (10½ days ago)
CLOSED
Dec 07, 03:30 AM (9¾ days ago)
DESCRIPTION
Due to problems in the O2 mobile network today, our SIP2SIM customers may be having problems with data and calls.
Resolution: From our carrier (at 3AM) O2 have confirmed that their 4G network has been restored. Both O2 and Manx Telecom will continue to monitor.

MINOR Closed L2TP customers
AFFECTED
L2TP customers
STARTED
Dec 06, 06:00 PM (10¼ days ago)
CLOSED
Dec 06, 07:31 PM (10¼ days ago)
DESCRIPTION
We're investigating why a small number of L2TP customers have having troubles reconnecting since a software upgrade was performed.
Resolution: The issue has been resolved - sorry for any inconvenience caused.

MINOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Nov 20, 07:00 PM (26¼ days ago)
CLOSED
Nov 20, 10:26 PM (26 days ago)
DESCRIPTION
We're investigating a problem with customers accessing their email by POP3, IMAP or webmail. This is looking like a problem with the authentication process.
Resolution: Access to email was restored at 8:30pm, and queued mail has now been delivered. We apologies for the inconvenience this caused those affected. The cause was database access problems from one of our backend mail servers. A workaround was applied, and we'll be reviewing the failure in order prevent this from happening again.

MINOR Closed Broadband and Ethernet
AFFECTED
Broadband and Ethernet
STARTED
Nov 13, 07:00 PM (1 month ago)
CLOSED
Nov 15, 02:34 PM (1 month ago)
DESCRIPTION
We noticed congestion (latency) on a number of our L2TP connected customers' connections between 6:30 and 9:00 last night. These are customers who connect in to us using L2TP from another Internet Service Provider (ISP). It may be that this latency is specific to a particular ISP and outside of our control. We will see if this happens again this evening (14th November) and will investigate further.
Resolution: This looks to be a one-off event - we only saw latency on Tuesday evening.

MINOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Nov 09, 02:00 PM (1¼ months ago)
CLOSED
Nov 12, 05:20 PM (1 month ago)
DESCRIPTION
Our server-side sieve filtering is currently unable to be viewed or edited. The filters are still working though, and email will still be filtered. as normal. We expect this to be up and working again early next week - we apologise for the inconvenience.
Resolution: This has now been fixed.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Nov 09, 11:21 AM (1¼ months ago)
CLOSED
Nov 09, 11:56 AM (1¼ months ago)
DESCRIPTION
Magrathea have had reports of some incoming call failures, their team are currently investigating. We will update you when we have further news.
Resolution: Following on from our earlier post our carrier have now isolated a problem with some incoming numbers that were destined for specific routes through their network. The impacted routes have been removed from the routing and calls are now completing correctly.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Oct 20, 12:00 AM (1¾ months ago)
CLOSED
Oct 30, 10:55 AM (1½ months ago)
DESCRIPTION
We believe there may be an issue with call transfer / divert initiated by SIP devices. There is a change we plan to apply shortly which should fix this, but obviously there is a risk in any change. If you need to divert calls permanently, then setting an also-ring on the control pages will allow this in the mean time.
Resolution: This has been fixed.

MINOR Closed Status Page
AFFECTED
Status Page
STARTED
Oct 30, 05:22 PM (1½ months ago)
CLOSED
Oct 31, 08:32 AM (1½ months ago)
DESCRIPTION
The rss feed of this status page is currently not returning any results - for a short while it was returning over 3,000 results due to an error on our part. We will fix this tomorrow morning, sorry for the inconvenience.
Resolution: We've restored the feed and it is now back to normal. We apologise for the inconvenience this caused; especially as the feed is used to automatically post to the NNTP newsgroup!