Last 10 minor outages posts, sorted by last updated
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jul 03, 09:00 AM (5¾ days ago)
CLOSED
Jul 03, 10:22 AM (5¾ days ago)
DESCRIPTION
We're investigating a problem with some voip calls not working.
Resolution: We do apologise to those who this affected. The problem was caused by an update yesterday that resulted in introducing a problem with how we store phone registration status. This meant that not all our severs knew about the registration status of phones, which meant when a call came in not all our serves knew where to send the call to, and this resulted in calls failing.

Closed: 5¾ days ago
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MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Jun 22, 04:15 PM (16½ days ago)
CLOSED
Jun 22, 05:15 PM (16½ days ago)
DESCRIPTION
We're investigating a problem with some SIP2SIM calls failing. Updates to follow.
Resolution:

Closed: 16½ days ago
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MINOR Closed Website
AFFECTED
Website
STARTED
Jun 15, 08:00 AM (24 days ago)
CLOSED
Jun 15, 09:04 AM (23¾ days ago)
DESCRIPTION
Our main website, www.aa.net.uk and www.firebrick.co.uk are currently experiencing problems. We're investigating.
Resolution:

Closed: 23¾ days ago
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MINOR Closed VoIP and SIP2SIM
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (2 months ago)
CLOSED
May 07, 01:00 PM (2 months ago)
DESCRIPTION
Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:

Closed: 2 months ago
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MINOR Closed London
AFFECTED
London
STARTED
May 05, 11:15 AM (2 months ago)
CLOSED
May 05, 11:32 AM (2 months ago)
DESCRIPTION
We've noticed a number of lines in the London area go down, and they have not reconnected yet. It looks like a problem with TalkTalk connected lines and the London area.
Resolution:

Closed: 2 months ago
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Apr 30, 07:30 AM (2¼ months ago)
CLOSED
Apr 30, 10:45 AM (2¼ months ago)
DESCRIPTION
We're investigating a problem with our data SIMs disconnecting and reconnecting.
Resolution: Our carrier confirms that the problem has been resolved. Data SIMs have been stable since 10:45AM.

Closed: 2¼ months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 20, 10:10 AM (2½ months ago)
CLOSED
Apr 20, 10:15 AM (2½ months ago)
DESCRIPTION
At around 10:05 this morning some customers on one of our LNSs experienced a couple of PPP reconnects. This was caused by an unexpected restart of the "R.Gormless" LNS. Line reconnected by 10:15 We're investigating the cause.
Resolution:

Closed: 2½ months ago
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MINOR Closed L2TP and Broadband
AFFECTED
L2TP and Broadband
STARTED
Apr 04, 02:05 PM (3 months ago)
CLOSED
Apr 04, 02:40 PM (3 months ago)
DESCRIPTION
At around 14:10 today lines on one of our LNSs (r.gormless) and L2TP circuits were affected with connectivity problems for about 25 minutes.
Resolution: Service has been restored.

Closed: 3 months ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Mar 26, 12:11 PM (3¼ months ago)
CLOSED
Apr 01, 09:00 AM (3¼ months ago)
DESCRIPTION
We are aware of an issue presently with ordering UK mobile numbers through our website. We have raised the issue with our supplier and are currently awaiting a response.
Resolution: Mobile (07) numbers are now available to order again.

Closed: 3¼ months ago
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MINOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Apr 02, 08:17 PM (3 months ago)
CLOSED
Apr 02, 08:24 PM (3 months ago)
DESCRIPTION
Webmail is currently broken. We are working on it.
Resolution:

Closed: 3 months ago
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