Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 07, 11:40 AM (17 days ago)
CLOSED
Jan 07, 04:44 PM (16¾ days ago)
DESCRIPTION

We've had two occasions where a reasonable number of lines have dropped their PPP connected and logged back in. This has happened at 11:44 and 12:01.

Most of the lines have been TalkTalk, but not all. We're investigating further

Resolution: These drops were caused by separate events happening on our network at the time. The cause was due to a miss-configuration of some network interfaces which has since been fixed. We do apologise for the inconvenience these caused those affected on Monday.

Closed: 16¾ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 09, 12:22 PM (15 days ago)
CLOSED
Jan 09, 02:09 PM (14¾ days ago)
DESCRIPTION
We are currently seeing an outage for lines connected to the Euston exchange via the TalkTalk backhaul. Customers suggest this is possibly due to building work. There is no incident report raised yet by our carrier, however we will update you when we have any further news.
Resolution:

Closed: 14¾ days ago
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MINOR Closed Webmail
AFFECTED
Webmail
STARTED
Jan 08, 07:20 AM (16¼ days ago)
CLOSED
Jan 08, 08:05 AM (16 days ago)
DESCRIPTION
We're currently investigating a problem with Roundcube webmail not working.
Resolution: Service restored. This was due to a problem with one of our hypervisors.

Closed: 16 days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Dec 11, 09:00 PM (1¼ months ago)
CLOSED
Jan 04, 09:15 AM (20 days ago)
DESCRIPTION
We're seeing low levels (1-5%) of packet loss and low throughput (eg 16-60 variable on a 70M VDSL) in the evenings on some TalkTalk connected lines in the SO postcode area. We've passed the affected lines on to TalkTalk for them to investigate further.
Resolution: TalkTalk moved some of the traffic off the congested cable link at Southampton exchange and now confirmed resolution to this incident

Closed: 20 days ago
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MINOR Closed TalkTalk DSL Circuits
AFFECTED
TalkTalk DSL Circuits
STARTED
Nov 30, 12:00 PM (1¾ months ago)
CLOSED
Dec 11, 10:32 AM (1¼ months ago)
DESCRIPTION

Over the past couple of months we have seen a very small number of TalkTalk lines not log back in to us after maintenance or outages within the TalkTalk network. In these cases we need to involve TalkTalk staff to manually clear the stuck session.

The cause of this problem has been down to some of TalkTalk's routers being unable to cope with the high number of reconnects after an outage has been fixed or planned work has been completed.

To solve this problem, TalkTalk are upgrading the software in these routers. They expect to have updated all their routers within a couple of weeks.

Resolution: TalkTalk have very nearly finished the upgrades that prevent these stale sessions from happening, we don't expect this to be a problem anymore.

Closed: 1¼ months ago
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MINOR Closed SIP2SIM Data problems
AFFECTED
SIP2SIM Data problems
STARTED
Dec 06, 08:00 AM (1½ months ago)
CLOSED
Dec 07, 03:30 AM (1½ months ago)
DESCRIPTION
Due to problems in the O2 mobile network today, our SIP2SIM customers may be having problems with data and calls.
Resolution: From our carrier (at 3AM) O2 have confirmed that their 4G network has been restored. Both O2 and Manx Telecom will continue to monitor.

Closed: 1½ months ago
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MINOR Closed L2TP customers
AFFECTED
L2TP customers
STARTED
Dec 06, 06:00 PM (1½ months ago)
CLOSED
Dec 06, 07:31 PM (1½ months ago)
DESCRIPTION
We're investigating why a small number of L2TP customers have having troubles reconnecting since a software upgrade was performed.
Resolution: The issue has been resolved - sorry for any inconvenience caused.

Closed: 1½ months ago
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MINOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Nov 20, 07:00 PM (2 months ago)
CLOSED
Nov 20, 10:26 PM (2 months ago)
DESCRIPTION
We're investigating a problem with customers accessing their email by POP3, IMAP or webmail. This is looking like a problem with the authentication process.
Resolution: Access to email was restored at 8:30pm, and queued mail has now been delivered. We apologies for the inconvenience this caused those affected. The cause was database access problems from one of our backend mail servers. A workaround was applied, and we'll be reviewing the failure in order prevent this from happening again.

Closed: 2 months ago
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MINOR Closed Broadband and Ethernet
AFFECTED
Broadband and Ethernet
STARTED
Nov 13, 07:00 PM (2¼ months ago)
CLOSED
Nov 15, 02:34 PM (2¼ months ago)
DESCRIPTION
We noticed congestion (latency) on a number of our L2TP connected customers' connections between 6:30 and 9:00 last night. These are customers who connect in to us using L2TP from another Internet Service Provider (ISP). It may be that this latency is specific to a particular ISP and outside of our control. We will see if this happens again this evening (14th November) and will investigate further.
Resolution: This looks to be a one-off event - we only saw latency on Tuesday evening.

Closed: 2¼ months ago
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MINOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Nov 09, 02:00 PM (2½ months ago)
CLOSED
Nov 12, 05:20 PM (2¼ months ago)
DESCRIPTION
Our server-side sieve filtering is currently unable to be viewed or edited. The filters are still working though, and email will still be filtered. as normal. We expect this to be up and working again early next week - we apologise for the inconvenience.
Resolution: This has now been fixed.

Closed: 2¼ months ago
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