Last 10 minor outages posts, sorted by last updated
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Aug 03, 11:00 AM (8¾ days ago)
CLOSED
Aug 03, 11:35 AM (8¾ days ago)
DESCRIPTION
We have reports of some VoIP calls failing, we're investigating.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 31, 04:05 PM (11½ days ago)
CLOSED
Jul 31, 07:03 PM (11½ days ago)
DESCRIPTION
A number of customers in the North London area are experiencing total loss of service. Impacted exchanges include New Southgate,Muswell Hill, Walthamstow, Kingsland Green, Wickford, Bowes Park, Goodmayes, Ilford North and Stamford Hill. Engineers are investigating and we'll post further updates as and when we receive them.
Resolution: Circuits recovered, reason for outage requested

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 11:56 AM (19¾ days ago)
CLOSED
Jul 23, 02:10 PM (19½ days ago)
DESCRIPTION
There looks to be a BT fault that has caused a number of lines to drop PPP from around 11:56. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 12:13 PM (19¾ days ago)
CLOSED
Jul 23, 02:10 PM (19½ days ago)
DESCRIPTION
There looks to be a TalkTalk fault that has caused a number of lines in Newcastle area to drop PPP from around 12:13. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jul 03, 09:00 AM (1¼ months ago)
CLOSED
Jul 03, 10:22 AM (1¼ months ago)
DESCRIPTION
We're investigating a problem with some voip calls not working.
Resolution: We do apologise to those who this affected. The problem was caused by an update yesterday that resulted in introducing a problem with how we store phone registration status. This meant that not all our severs knew about the registration status of phones, which meant when a call came in not all our serves knew where to send the call to, and this resulted in calls failing.

MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Jun 22, 04:15 PM (1½ months ago)
CLOSED
Jun 22, 05:15 PM (1½ months ago)
DESCRIPTION
We're investigating a problem with some SIP2SIM calls failing. Updates to follow.
Resolution:

MINOR Closed Website
AFFECTED
Website
STARTED
Jun 15, 08:00 AM (1¾ months ago)
CLOSED
Jun 15, 09:04 AM (1¾ months ago)
DESCRIPTION
Our main website, www.aa.net.uk and www.firebrick.co.uk are currently experiencing problems. We're investigating.
Resolution:

MINOR Closed VoIP and SIP2SIM
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (3 months ago)
CLOSED
May 07, 01:00 PM (3 months ago)
DESCRIPTION
Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:

MINOR Closed London
AFFECTED
London
STARTED
May 05, 11:15 AM (3 months ago)
CLOSED
May 05, 11:32 AM (3 months ago)
DESCRIPTION
We've noticed a number of lines in the London area go down, and they have not reconnected yet. It looks like a problem with TalkTalk connected lines and the London area.
Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Apr 30, 07:30 AM (3¼ months ago)
CLOSED
Apr 30, 10:45 AM (3¼ months ago)
DESCRIPTION
We're investigating a problem with our data SIMs disconnecting and reconnecting.
Resolution: Our carrier confirms that the problem has been resolved. Data SIMs have been stable since 10:45AM.