Last 10 minor outages posts, sorted by last updated
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
May 17, 11:45 AM (10½ days ago)
CLOSED
May 17, 12:20 PM (10½ days ago)
DESCRIPTION
We're investigating a problem that is affecting VoIP numbers that have a 'Time Profile' configured. Calls are currently failing.
Resolution:

MINOR Closed Routing
AFFECTED
Routing
STARTED
May 05, 03:30 AM (22¾ days ago)
CLOSED
May 05, 03:50 AM (22¾ days ago)
DESCRIPTION
Whilst performing some general maintenance an IPv4 routing problem occurred that caused packetloss to some destinations for a couple of minutes. This was unexpected and the cause is being investigated. Service was restored by 03:36
Resolution: This was caused by an incorrect configuration. The configuration was reverted and service was restored. The configuration was later corrected.

MINOR Closed At Risk
AFFECTED
At Risk
STARTED
Mar 29, 12:52 PM (2 months ago)
CLOSED
Mar 29, 07:20 PM (2 months ago)
DESCRIPTION
We serve our internet connections from two datacentres in London. At the moment one datacentre is running on generator power. The datacentre are not expecting any service problems but this is a period of 'at risk' as there is potential for power to be lost which would result in broadband and Ethernet circuits being disrupted.
Resolution: Equinix Site Staff reports that the utility provider has rectified the issue. Customer loads have been transferred from generator power to utility power and the customer loads remain stable on utility power. Datacentre Engineers will monitor the system for stability.

MINOR Closed BT DSL
AFFECTED
BT DSL
STARTED
Feb 16, 04:00 PM (3¼ months ago)
CLOSED
Feb 16, 04:37 PM (3¼ months ago)
DESCRIPTION
We're investigating problems with BT lines not able to connect. This will only be affecting BT lines that have disconnected and are trying to reconnect recently.
Resolution:

MINOR Closed BT DSL
AFFECTED
BT DSL
STARTED
Feb 15, 12:00 PM (3¼ months ago)
CLOSED
Feb 15, 01:00 PM (3¼ months ago)
DESCRIPTION
We've seen a number of BT DSL lines drop a few times since 11:30 today. This looks like something within BT but we are still investigating.
Resolution:

MINOR Closed Webmail
AFFECTED
Webmail
STARTED
Feb 03, 10:47 PM (3¾ months ago)
CLOSED
Feb 03, 11:55 PM (3¾ months ago)
DESCRIPTION
Sorry for the lack of notice but we are needing to do some emergency maintenance that will be affecting the databases behind our webmail service. Customer will not be able to log in to webmail for the time being. We expect webmail to be available again in a couple of hours.
Resolution: The work has been completed and webmail is back online again.

MINOR Closed email
AFFECTED
email
STARTED
Nov 26, 10:07 AM (6 months ago)
CLOSED
Nov 26, 11:33 PM (6 months ago)
DESCRIPTION
Similar to yesterday's problem, we're investigating a problem that is affecting access to webmail and also delays with incoming email.
Resolution:

MINOR Closed Email
AFFECTED
Email
STARTED
Nov 25, 12:10 PM (6 months ago)
CLOSED
Nov 25, 02:29 PM (6 months ago)
DESCRIPTION
We're investigating a problem that is affecting access to webmail and also delays with incoming email.
Resolution:

MINOR Closed Email
AFFECTED
Email
STARTED
Nov 19, 09:25 AM (6¼ months ago)
CLOSED
Nov 19, 09:49 AM (6¼ months ago)
DESCRIPTION
We have alerts that there is a problem with incoming email - this may be affecting customer domains which we run email for. This is being investigated.
Resolution: We do apologise for the inconvience this caused - this was down to human error with configuration of our load balancers.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 15, 12:00 PM (6¼ months ago)
CLOSED
Nov 15, 03:04 PM (6¼ months ago)
DESCRIPTION
Customers with ported-in VoIP numbers are currently unable to receive calls from the Three network.
Resolution: