Last 10 minor outages posts, sorted by last updated
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Aug 24, 04:00 PM (28½ days ago)
CLOSED
Aug 25, 09:46 AM (27¾ days ago)
DESCRIPTION
We're investigating reports of a small number of incoming calls failing. It looks like registration state isn't syncing correctly across our SIP platform.
Resolution:

Closed: 27¾ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Aug 17, 09:45 PM (1 month ago)
CLOSED
Aug 17, 11:05 PM (1 month ago)
DESCRIPTION
We've had a few lines drop their PPP connection this evening, and our blip graph is showing spikey activity from around 9:45PM, we're investigating.
Resolution: about 5% of broadband lines were affected by loss of service due to a suspected hardware failure (yet to be confirmed) of one of our LNS routers - this is the router that customer broadband lines connect to at our side. This device has been taken out of service and lines reconnected. Work will be scheduled to replace the faulty hardware with spares.

Closed: 1 month ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Aug 03, 11:00 AM (1½ months ago)
CLOSED
Aug 03, 11:35 AM (1½ months ago)
DESCRIPTION
We have reports of some VoIP calls failing, we're investigating.
Resolution:

Closed: 1½ months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 31, 04:05 PM (1½ months ago)
CLOSED
Jul 31, 07:03 PM (1½ months ago)
DESCRIPTION
A number of customers in the North London area are experiencing total loss of service. Impacted exchanges include New Southgate,Muswell Hill, Walthamstow, Kingsland Green, Wickford, Bowes Park, Goodmayes, Ilford North and Stamford Hill. Engineers are investigating and we'll post further updates as and when we receive them.
Resolution: Circuits recovered, reason for outage requested

Closed: 1½ months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 11:56 AM (2 months ago)
CLOSED
Jul 23, 02:10 PM (2 months ago)
DESCRIPTION
There looks to be a BT fault that has caused a number of lines to drop PPP from around 11:56. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

Closed: 2 months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 23, 12:13 PM (2 months ago)
CLOSED
Jul 23, 02:10 PM (2 months ago)
DESCRIPTION
There looks to be a TalkTalk fault that has caused a number of lines in Newcastle area to drop PPP from around 12:13. We're investigating and awaiting more information.
Resolution: Outage was caused by a fire at a telephone exchange in Newcastle. Most lines reconnected shortly after 2PM.

Closed: 2 months ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jul 03, 09:00 AM (2½ months ago)
CLOSED
Jul 03, 10:22 AM (2½ months ago)
DESCRIPTION
We're investigating a problem with some voip calls not working.
Resolution: We do apologise to those who this affected. The problem was caused by an update yesterday that resulted in introducing a problem with how we store phone registration status. This meant that not all our severs knew about the registration status of phones, which meant when a call came in not all our serves knew where to send the call to, and this resulted in calls failing.

Closed: 2½ months ago
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MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Jun 22, 04:15 PM (3 months ago)
CLOSED
Jun 22, 05:15 PM (3 months ago)
DESCRIPTION
We're investigating a problem with some SIP2SIM calls failing. Updates to follow.
Resolution:

Closed: 3 months ago
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MINOR Closed Website
AFFECTED
Website
STARTED
Jun 15, 08:00 AM (3¼ months ago)
CLOSED
Jun 15, 09:04 AM (3 months ago)
DESCRIPTION
Our main website, www.aa.net.uk and www.firebrick.co.uk are currently experiencing problems. We're investigating.
Resolution:

Closed: 3 months ago
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MINOR Closed VoIP and SIP2SIM
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (4½ months ago)
CLOSED
May 07, 01:00 PM (4½ months ago)
DESCRIPTION
Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:

Closed: 4½ months ago
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