Last 10 minor outages posts, sorted by last updated
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MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Aug 31, 02:00 PM (18½ days ago)
CLOSED
Sep 01, 05:36 PM (17¼ days ago)
DESCRIPTION
Our mobile carrier for SIP2SIM have reported problems with inbound SMS failing. This looks to be affecting SMSs sent from the handset/SIM. Their engineers are investigating.
Resolution: Update from carrier 2 Sept, 10:37 - The engineers have reviewed the traffic and observed no further issues. The incident is now being closed.

Closed: 17¼ days ago
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MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Aug 18, 12:00 PM (1 month ago)
CLOSED
Aug 20, 04:00 PM (29¼ days ago)
DESCRIPTION
Our supplier has a problem with being unable to activate data SIMs. We are awaiting them to fix their systems, but at the moment new and existing SIMs are not able to be activated.
Resolution:

Closed: 29¼ days ago
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MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Aug 18, 11:04 AM (1 month ago)
CLOSED
Aug 18, 04:30 PM (1 month ago)
DESCRIPTION
At 11:04 a number of data SIMs lost their connection. We're investigating the cause.
Resolution:

Closed: 1 month ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 21, 12:00 PM (1¾ months ago)
CLOSED
Jul 21, 12:23 PM (1¾ months ago)
DESCRIPTION
We're investigating a problem with broadband line not able to log in to us. This will be affecting brand new and lines that have dropped in the past hour and are now unable to re-connect.
Resolution: Wo do apologise to those customers who were caught by this. There was a configuration error during the process of setting up additional LNS routers.

Closed: 1¾ months ago
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MINOR Closed Email and some other services
AFFECTED
Email and some other services
STARTED
Jul 15, 08:00 AM (2 months ago)
CLOSED
Jul 15, 10:00 AM (2 months ago)
DESCRIPTION
We're investigating a problem with access to some of our servers, some customers may be having problems accessing email and the control pages.
Resolution: One of our internal routers that handles traffic for a number our servers was in a half broken state, which affected some customers accessing some services.

Closed: 2 months ago
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MINOR Closed Billing
AFFECTED
Billing
STARTED
Jul 04, 02:46 PM (2½ months ago)
CLOSED
Jul 05, 02:46 PM (2¼ months ago)
DESCRIPTION
We have sent out a number of unrequested statement of account emails. This was an error related to today's PEW (https://aastatus.net/40806) and has now been fixed. Apologies for any confusion.
Resolution:

Closed: 2¼ months ago
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MINOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Jun 29, 03:43 PM (2½ months ago)
CLOSED
Jun 29, 03:54 PM (2½ months ago)
DESCRIPTION
We're investigating a network problem that looks to be affecting access to our Maidenhead datacentre - this will be affecting VoIP and access to the Control Pages.
Resolution: This is the same problem that has occurred a couple of times now and we're investigating the cause. We'll keep this post open so as to track this problem and what we're doing to fix it.

Closed: 2½ months ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 25, 12:50 PM (2¾ months ago)
CLOSED
Jun 25, 01:10 PM (2¾ months ago)
DESCRIPTION
We are erroneously sending a 'new device' notification for each VoIP registration, these are only meant to be sent when we see a registration from a NEW device. This is being investigated and we apologise for the multiple emails.
Resolution:

Closed: 2¾ months ago
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MINOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Jun 24, 03:30 PM (2¾ months ago)
CLOSED
Jun 24, 06:21 PM (2¾ months ago)
DESCRIPTION
At 15:34 one of our ports to the LINX internet exchange went down. This would have caused a few minutes of connectivity problems whilst traffic was re-routed. We're investigating.
Resolution: Initial routing blip lasted just over a minute affecting some internet sites that we connect to over the LINX exchange point. This was caused by one of our LINX ports going down abruptly. Upon investigation by LINX staff this seems to have been caused by a bend on a fibre at the LINX end. LINX staff have replaced this cable.

Closed: 2¾ months ago
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MINOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Jun 22, 10:20 AM (2¾ months ago)
CLOSED
Jun 22, 10:35 AM (2¾ months ago)
DESCRIPTION
We're investigating reports of network problems, this also affected our office for a short while.
Resolution:

Closed: 2¾ months ago
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