Whilst performing some general maintenance an IPv4 routing problem occurred that caused packetloss to some destinations for a couple of minutes. This was unexpected and the cause is being investigated. Service was restored by 03:36
Resolution: This was caused by an incorrect configuration. The configuration was reverted and service was restored. The configuration was later corrected.
We serve our internet connections from two datacentres in London. At the moment one datacentre is running on generator power. The datacentre are not expecting any service problems but this is a period of 'at risk' as there is potential for power to be lost which would result in broadband and Ethernet circuits being disrupted.
Resolution: Equinix Site Staff reports that the utility provider has rectified the issue. Customer loads have been transferred from generator power to utility power and the customer loads remain stable on utility power. Datacentre Engineers will monitor the system for stability.
We're investigating problems with BT lines not able to connect. This will only be affecting BT lines that have disconnected and are trying to reconnect recently.
Resolution:
We've seen a number of BT DSL lines drop a few times since 11:30 today. This looks like something within BT but we are still investigating.
Resolution:
Sorry for the lack of notice but we are needing to do some emergency maintenance that will be affecting the databases behind our webmail service. Customer will not be able to log in to webmail for the time being. We expect webmail to be available again in a couple of hours.
Resolution: The work has been completed and webmail is back online again.
We have alerts that there is a problem with incoming email - this may be affecting customer domains which we run email for. This is being investigated.
Resolution: We do apologise for the inconvience this caused - this was down to human error with configuration of our load balancers.