Last 10 minor outages posts, sorted by last updated
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MINOR Closed 06:40
AFFECTED
06:40
STARTED
Aug 04, 06:40 AM (7¾ days ago)
CLOSED
Aug 04, 06:45 AM (7¾ days ago)
DESCRIPTION
Unrelated to the s/w update this morning, one of our LNSs (Y.Witless) reset at 06:40 today causing a small number of lines to reconnect. Lines had reconnected by 06:45. As a precaution we have taken Y.Witless out of service - new connections won't connect to Y.Witless and we'll move lines off it overnight tonight.
Resolution: This reboot was caused by over zealous monitoring of one of the power rails, which triggered a hardware reset. This has been fixed in later software, which will be applied during an emergency maintenance window tonight.

Closed: 7¾ days ago
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MINOR Closed Ported VoiP Numbers
AFFECTED
Ported VoiP Numbers
STARTED
Aug 01, 12:00 PM (10½ days ago)
CLOSED
Aug 03, 09:30 AM (8½ days ago)
DESCRIPTION

Since Monday we've had reports of strange audio problems with some VoIP calls. It sounds like some calls are hearing audio from other calls.

Updated description: This is affecting calls from mobiles to former BT numbers that have been ported. The fault is somewhere within the BT telephone network. We reported this to our carrier on August 1st.

Resolution:

Closed: 8½ days ago
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MINOR Closed FTTP
AFFECTED
FTTP
STARTED
Jul 27, 03:02 PM (15¼ days ago)
CLOSED
Jul 27, 03:20 PM (15¼ days ago)
DESCRIPTION
Monitoring has noticed a number of blips - we're investigating. Early indications are that it's affected some FTTP circuits.
Resolution:

Closed: 15¼ days ago
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MINOR Closed FTTP
AFFECTED
FTTP
STARTED
Jul 04, 09:30 PM (1¼ months ago)
CLOSED
Jul 18, 07:51 AM (24½ days ago)
DESCRIPTION

On Monday 4th July some FTTP lines experienced packetloss between 21:30 and 22:30. This was caused traffic levels on our 'Witless' LNSs reaching a point where they got too busy and started dropping packets.

(The 'Witless' set of LNSs carry our faster FTTP services, the 'Gormless' set of LNSs carry slower FTTP services and ADSL/FTTC.)

Resolution:

Closed: 24½ days ago
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MINOR Closed Email and others
AFFECTED
Email and others
STARTED
Jul 05, 12:00 PM (1 month ago)
CLOSED
Jul 05, 02:11 PM (1 month ago)
DESCRIPTION
One of our databases is having a problem causing it to be slow. This is affecting a few services. Some incoming email is being delayed and updating of information on the control pages (eg passwords) will also be delayed.
Resolution: The database problems have been resolved. Services are back to normal - We're sorry for the inconvenience this causes - mainly with some incoming emails being delayed.

Closed: 1 month ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 28, 01:48 PM (1¼ months ago)
CLOSED
Jun 30, 07:43 PM (1¼ months ago)
DESCRIPTION
Due to a problem with the recording of usage data we are removing download and upload stats for some lines for some days. Where usage data was affected it was only affected for an hour but we have decided out of caution to remove the entire day within which this hour occurred. The problem days are from the 24th to the 28th of June, so customers may notice the control pages reflect no download or upload stats for some of these days. Graph data is unaffected. Because of usage based tariffs this does have the potential to affect billing, but it only positively impacts bills due to removal of legitimate usage along with problematic data.
Resolution:

Closed: 1¼ months ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 30, 05:45 AM (1¼ months ago)
CLOSED
Jun 30, 06:02 AM (1¼ months ago)
DESCRIPTION
We are needing to restart l2tp.aa.net.uk this morning which caused a few re-connections for our L2TP customers.
Resolution: This has been completed, we apologise for the disruption this would have caused between 05:50 and 06:00 this morning.

Closed: 1¼ months ago
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MINOR Closed Routing
AFFECTED
Routing
STARTED
Jun 16, 01:25 PM (1¾ months ago)
CLOSED
Jun 16, 03:34 PM (1¾ months ago)
DESCRIPTION
We're investigating a problem on the internet with routing to/from some destinations.
Resolution:

Closed: 1¾ months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 04, 05:14 AM (2¼ months ago)
CLOSED
Jun 06, 10:03 AM (2 months ago)
DESCRIPTION
We have had reports that some TT lines are failing to connect, a quick look at TalkTalk incidents shows an outage, which had been closed. On further emails into the TT helpdesk they say its actually ongoing ! Multiple Regions -(Telehouse West) LTS002.THW Update to follow
Resolution:

Closed: 2 months ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
May 17, 11:45 AM (2¾ months ago)
CLOSED
May 17, 12:20 PM (2¾ months ago)
DESCRIPTION
We're investigating a problem that is affecting VoIP numbers that have a 'Time Profile' configured. Calls are currently failing.
Resolution:

Closed: 2¾ months ago
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