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18 Jan 20:30:00
Details
18 Jan 20:36:56
We're looking in to why some broadband lines and mobile SIMs dropped and reconnected at around 20:30 this evening....
Resolution Lines are back online, most reconnected within a few minutes. This blip affected about 1/8th of our customers, and was caused by one of our LNS restarting unexpectedly. We do apologise for the inconvenience this caused. We'll be investigating the cause of this.
Started 18 Jan 20:35:58
Closed 18 Jan 20:30:00
Cause LNS restart/crash

17 Jan 09:48:47
Details
17 Jan 08:35:28
Once again we are seeing an issue where TT lines are failing to connect. This is not impacting lines that are currently connected unless they drop and reconnect for some reason. This looks like only half of TTs LACs that is impacted, and so lines are eventually reconnecting after several tries. It has been reported to TalkTalk and we will update this post as soon as we get an update.
Update
17 Jan 09:50:18
All affected lines appear to have reconnected.
Resolution We are still investigating the root cause
Broadband Users Affected 1%
Started 17 Jan 01:00:00
Closed 17 Jan 09:48:47
Previously expected 17 Jan 12:31:59