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MAINTENANCE Planned General Internet Access
AFFECTING
General Internet Access
STARTING
Apr 07, 03:00 AM (17¼ days )
DESCRIPTION

Between 03:00 - 05:00 Sunday 7th April we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


MAINTENANCE Planned General Internet Access
AFFECTING
General Internet Access
STARTING
Mar 24, 03:00 AM (3½ days )
DESCRIPTION

Between 03:00 - 05:00 Sunday 24th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


MAINTENANCE Open General
AFFECTING
General
STARTED
Mar 06, 12:00 AM (14½ days ago)
DESCRIPTION
We have some rolling upgrades planned for this month. These are normally done in the night, and usually not disruptive. We are however expecting to also update LNSs which cause PPP session to move in the night as usual, causing few seconds outage. Thank you for your patience.

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 17, 03:00 AM (3¼ days ago)
CLOSED
Mar 17, 04:31 AM (3¼ days ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 17th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution: Upgrades completed - there are more next Sunday morning.

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Mar 15, 03:00 AM (5¼ days ago)
CLOSED
Mar 15, 04:06 AM (5¼ days ago)
DESCRIPTION

Between 03:00 - 05:00 Friday 15th we will be upgrading software some of our switch stacks in MH.

We expect this to cause some minor disruption to customer collocation and web hosting during this time.


Resolution: This is now closed.

MINOR Closed Legacy email servers
AFFECTED
Legacy email servers
STARTED
Feb 22, 02:04 PM (26 days ago)
CLOSED
Feb 22, 02:15 PM (26 days ago)
DESCRIPTION
We're dealing with a problem with our older email servers. This will be affecting POP3 and IMAP collection for customers who we have not yet migrated to the new servers.
Resolution: Service restored. For more information about work happening with our new email servers, please see https://aastatus.net/27530

MAINTENANCE Completed Email - POP3 collections
AFFECTING
Email - POP3 collections
STARTED
Feb 11, 08:00 AM (1¼ months ago)
CLOSED
Mar 07, 08:16 AM (13¼ days ago)
DESCRIPTION

We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.

Please do get in touch with us if you have any questions or concerns about this though.


Resolution:

MINOR Closed Email
AFFECTED
Email
STARTED
Feb 03, 08:39 AM (1½ months ago)
CLOSED
Feb 03, 09:15 AM (1½ months ago)
DESCRIPTION
We're investigating a similar problem to last week with problems accessing email.
Resolution: Access has been restored. We apologise for the inconvenience and we are continuing to move customers to our new mail servers.

MAINTENANCE Completed sip2sim
AFFECTING
sip2sim
STARTED
Feb 01, 09:00 AM (1½ months ago)
CLOSED
Feb 11, 08:30 AM (1¼ months ago)
DESCRIPTION
We've been informed by our telecom carrier for our SIP2SIM service that SIMs will be prevented from roaming on to the EE network from Friday 1st February. SIMs that have automatically roamed on to EE will be moved off EE at 9AM on the 1st February.

As long as you are able to get service via another carrier, this should not affect normal operation of the service - your SIM should automatically move off EE and join another network. If you have hardcoded your SIM for EE, which is unusual, then this will need to be changed by 9AM.

We're sorry for the short notice, but we've been given short notice. The reason for this is due to an ongoing commercial dispute between Vodaphone Group and EE UK.


Resolution:

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Jan 31, 09:00 PM (1½ months ago)
CLOSED
Jan 31, 09:58 PM (1½ months ago)
DESCRIPTION

On the 31st January we are planning on removing one of our switch stacks in Maidenhead; which has some customer servers directly connected it.

We expect the work to start around 9pm and will last around for around 2 hours; during which time we expect customers to experience a 5 - 10 minute disruption as we re-patch them to the new switch stack.

We will contact customers who will be affected directly and will update this status with updates during the pew window.


Resolution:

We have had to back out of these changes.

We will post another status and contact the relevant customers once we have rearranged the work