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MAINTENANCE Assumed Completed Broadband
AFFECTING
Broadband
STARTED
Jul 21, 03:40 PM (8¼ days ago)
DESCRIPTION

To increase our capacity we are adding three additional LNS routers. These are the routers that broadband lines connect to.

New connections from this afternoon may land on these but we will be performing a 're-balance' of all lines over all our LNSs next week during the early hours of the mornings. This involves forcing connection to re-connect (PPP Kill) and so will mean a brief interruption to service from 4AM.


MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 21, 12:00 PM (8½ days ago)
CLOSED
Jul 21, 12:23 PM (8½ days ago)
DESCRIPTION
We're investigating a problem with broadband line not able to log in to us. This will be affecting brand new and lines that have dropped in the past hour and are now unable to re-connect.
Resolution: Wo do apologise to those customers who were caught by this. There was a configuration error during the process of setting up additional LNS routers.

MINOR Closed Email and some other services
AFFECTED
Email and some other services
STARTED
Jul 15, 08:00 AM (14¾ days ago)
CLOSED
Jul 15, 10:00 AM (14½ days ago)
DESCRIPTION
We're investigating a problem with access to some of our servers, some customers may be having problems accessing email and the control pages.
Resolution: One of our internal routers that handles traffic for a number our servers was in a half broken state, which affected some customers accessing some services.

MAINTENANCE Completed Maidenhead
AFFECTING
Maidenhead
STARTED
Jul 15, 02:00 AM (15 days ago)
CLOSED
Jul 15, 03:52 AM (14¾ days ago)
DESCRIPTION
We'll be performing a number configuration changes on our Maidenhead network to bring up extra connectivity to our London datacentres. This will start from 2AM on Thursday 15th July. This work is being done out of hours to minimise the impact this will have on customers.
Resolution: This work has been completed.

MAJOR Closed TalkTalk Broadband
AFFECTED
TalkTalk Broadband
STARTED
Jul 09, 10:08 AM (20½ days ago)
CLOSED
Jul 09, 10:18 AM (20½ days ago)
DESCRIPTION
We've just seen many TalkTalk connected lines disconnect.
Resolution:

Many of our TalkTalk ADSL and FTTC lines dropped at 10:08. Most lines reconnected by 10:11, and the remaining by around 10:18. Cause is yet undetermined, we're awaiting updates from TalkTalk. They did report a 'network flap' that affected a smaller number of lines at 9:52, but we're not sure if these two sets of blips are related.)

Further update: TalkTalk do say that that drops were due to link flaps on fibres between their datacentres.


MINOR Closed Billing
AFFECTED
Billing
STARTED
Jul 04, 02:46 PM (25¼ days ago)
CLOSED
Jul 05, 02:46 PM (24¼ days ago)
DESCRIPTION
We have sent out a number of unrequested statement of account emails. This was an error related to today's PEW (https://aastatus.net/40806) and has now been fixed. Apologies for any confusion.
Resolution:

MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Jul 04, 10:00 AM (25½ days ago)
CLOSED
Jul 04, 11:32 AM (25½ days ago)
DESCRIPTION
The accounts section of the control pages will be taken offline for maintenance in the morning of Sunday the 4th of July. No impact on any other aspect of the control pages or services is expected.
Resolution:

MINOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Jun 29, 03:43 PM (30¼ days ago)
CLOSED
Jun 29, 03:54 PM (30¼ days ago)
DESCRIPTION
We're investigating a network problem that looks to be affecting access to our Maidenhead datacentre - this will be affecting VoIP and access to the Control Pages.
Resolution: This is the same problem that has occurred a couple of times now and we're investigating the cause. We'll keep this post open so as to track this problem and what we're doing to fix it.

MAINTENANCE Completed Maidenhead Services
AFFECTING
Maidenhead Services
STARTED
Jul 01, 08:30 PM (28¼ days ago)
CLOSED
Jul 02, 01:15 AM (28 days ago)
DESCRIPTION

In relation to https://aastatus.net/40946 we will be performing a number of configuration changes this evening. This will happen from 8:30PM. We don't expect any customer impact as the changes should be seamless.

Services this applies to is: customer collocation, VoIP services, Control Page access.


Resolution: This work has been completed. The incident: https://aastatus.net/40946 will continue to monitor the situation in Maidenhead.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 25, 12:50 PM (1 month ago)
CLOSED
Jun 25, 01:10 PM (1 month ago)
DESCRIPTION
We are erroneously sending a 'new device' notification for each VoIP registration, these are only meant to be sent when we see a registration from a NEW device. This is being investigated and we apologise for the multiple emails.
Resolution: