Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed VoIP
AFFECTING
VoIP
STARTED
Sep 24, 05:30 AM (21¼ days ago)
CLOSED
Sep 24, 05:35 AM (21¼ days ago)
DESCRIPTION
We will be performing maintenance on parts of our VoIP back-end systems. This work is planned to start from 5:30AM and last a couple of minutes. Phone registrations and call attempts during this time may fail.
Resolution: This work has been completed.

Closed: 21¼ days ago
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MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Jul 30, 09:06 AM (2½ months ago)
CLOSED
Jul 31, 05:11 AM (2½ months ago)
DESCRIPTION
We're carrying out a test of failover for our customer facing recursive DNS. There is no disruption expected, although of course because this is such a critical service we are creating an at risk PEW window. Should the test fail, it'll be immediately put back and any outage would only be expected to be a few seconds.
Resolution: Work has been completed

Closed: 2½ months ago
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MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jul 29, 01:00 AM (2½ months ago)
CLOSED
Jul 29, 10:00 AM (2½ months ago)
DESCRIPTION
During the early hours of Tuesday 19th July TalkTalk are upgrading one of their core routers which will cause some ADSL and VDSL circuits to drop and reconnect. This will happen sometime between 1AM and 6AM. We expect to see at drop and reconnect at around 1AM, and then again at around 4AM.
Resolution:

Closed: 2½ months ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
Jul 13, 04:00 PM (3 months ago)
CLOSED
Aug 03, 07:00 AM (2¼ months ago)
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Sunmday 13th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out. Upgrades to our BGP routers will also happen overnight but should have little to no impact.
Resolution: This work has been completed.

Closed: 2¼ months ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jul 03, 06:00 PM (3¼ months ago)
CLOSED
Aug 30, 09:00 AM (1½ months ago)
DESCRIPTION

We are in the process of upgrading both the speed cap and monthly usage of our Domestic and Business L2TP services. The price remains the same.

  • Domestic, Was: 400Mb/s and 5TB Usage. Will be: 500Mb/s and 8TB Usage
  • Business, Was: 600Mb/s and 10TB Usage. Will be: 1Gb/s and 20TB Usage
  • Business Light: stays the same

(The actual throughput may be limited by your L2TP client and your underlying Internet connection)

The speed change is live now, and the usage change will be live from 1st August 2025. Details of the service can be found On our main website.

Resolution:

Closed: 1½ months ago
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MAINTENANCE Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (3½ months ago)
CLOSED
Jul 25, 07:00 AM (2½ months ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.
Resolution: This has been completed

Closed: 2½ months ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jun 25, 02:00 PM (3½ months ago)
CLOSED
Jun 26, 05:16 AM (3½ months ago)
DESCRIPTION
We will be performing overnight upgrades on our L2TP routers - L2TP customers will see a short drop of their connection as this work happens. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June with similar work happening on Monday 30th and Tuesday 1st July.
Resolution: This work will be revisited at.a future time after investigations in to the problems we saw have been completed.

Closed: 3½ months ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
May 20, 01:00 AM (4¾ months ago)
CLOSED
Jun 17, 09:01 AM (4 months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs and L2TP/BGP routers, starting Tuesday 20th May. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This round of work has been completed.

Closed: 4 months ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
May 02, 06:00 PM (5¼ months ago)
CLOSED
May 07, 08:10 AM (5¼ months ago)
DESCRIPTION
We'll be performing some work on our L2TP routers (l2tp.aa.net.uk). Customers may see a couple of drop and reconnect events over the weekend as we move customers between routers and install an additional router.
Resolution: This work has been completed. The new L2TP router will be bought online next week.

Closed: 5¼ months ago
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MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 21, 03:00 PM (6¾ months ago)
CLOSED
Mar 31, 09:20 AM (6½ months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our BGP routers. Starting Saturday 22nd March. Routing tables update before a restart so there should be minimal impact to traffic.
Resolution: This work has been completed. However, we expect to start another upgrade process shortly as there are some new features we'd like to start using that are in later software.

Closed: 6½ months ago
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