Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed CityFibre
AFFECTING
CityFibre
STARTED
Mar 25, 09:00 AM (19½ days ago)
CLOSED
Mar 25, 12:02 PM (19¼ days ago)
DESCRIPTION
CityFibre are investigating a problem with our new interconnect that's not working. We don't expect there to be any problems, we're posting this just to make customers aware it's an 'at risk' period due to work happening on core fibre links.
Resolution: This work has been completed without any incident. Patching via a different ODF port at City Fibre's end has brought this link in to service.

MAINTENANCE Completed VoIP, Maidenhead
AFFECTING
VoIP, Maidenhead
STARTED
Mar 23, 06:00 AM (21½ days ago)
CLOSED
Mar 23, 08:02 AM (21½ days ago)
DESCRIPTION
One of our connectivity providers at our Maidenhead datacentre are performing planned work during the morning of Wednesday 23rd March. This will happen between 6AM and 8AM. We have multiple links and do not expect any problems, but this does put some of our services at risk - including VoIP and access to our control pages.
Resolution: This work has been completed.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Mar 11, 12:01 AM (1 month ago)
CLOSED
Mar 11, 06:00 AM (1 month ago)
DESCRIPTION
Services will be at risk for the duration the maintenance window, no outage is anticipated.
Resolution:

MAINTENANCE Completed 07 Numbers
AFFECTING
07 Numbers
STARTED
Feb 23, 01:00 AM (1½ months ago)
CLOSED
Feb 23, 02:00 PM (1½ months ago)
DESCRIPTION
Our upstream carrier for our 07 numbers will be sending calls to us from an additional location from Monday 23rd February. Essentially sending us calls via a new datacentre. This has been tested and our test calls have been successful so we do not expect to have any problems.
Resolution: There were no problems.

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Feb 12, 11:00 PM (2 months ago)
CLOSED
Feb 13, 07:17 AM (2 months ago)
DESCRIPTION

BT have a series of planned work that involves them replacing cable bundles that include our hostlinks - our interconnects into BT's network. We're not sure when these will take place, but will happen between 00:30 and 02:00 and will happen over three nights. This will cause 'blips' for many customers - lines will drop and reconnect within seconds or a couple of minutes.

We would usually be able mitigate any disruption by cleaning moving our traffic off the affected links. However, at the moment BT have not specified which link and the date that this work will happen. Thanks BT!


Resolution: BT did carry out work overnight but there was not customer impact due to us taking the link out of service beforehand.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Feb 04, 03:15 AM (2¼ months ago)
CLOSED
Feb 04, 01:30 PM (2¼ months ago)
DESCRIPTION
On Wednesday 4th February, at 3:15AM we will be upgrading the software on the other L2TP server (l2tp.aa.net.uk). We upgraded the first one last week. This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: This was completed.

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Jan 29, 12:01 AM (2½ months ago)
CLOSED
Jan 29, 07:25 AM (2½ months ago)
DESCRIPTION
BT have planned work scheduled on one of our 'hostlinks' - the cable service that connects us to BT. We run multiple hostlinks so we will take the one that is being worked on out of service for the period. This should mean that the service is unaffected.
Resolution: This has been completed with no effect on customers.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jan 28, 03:15 AM (2½ months ago)
CLOSED
Jan 28, 08:00 AM (2½ months ago)
DESCRIPTION
On Wednesday 28th January, at 3:15AM we will be upgrading the software on one of our L2TP servers (l2tp.aa.net.uk) This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: This work was competed. We do see a very small number of L2TP clients which look like they are unable to connect. This may not be a new problem though, so please do get in touch if this has affected you.

MAINTENANCE Completed City Fibre
AFFECTING
City Fibre
STARTED
Jan 24, 12:01 AM (2½ months ago)
CLOSED
Jan 24, 11:00 AM (2½ months ago)
DESCRIPTION
Capacity Upgrade Cambridge - Customers will experience an outage of up to 60 minutes during the maintenance window.
Resolution:

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Jan 20, 12:01 AM (2¾ months ago)
CLOSED
Jan 20, 06:46 AM (2¾ months ago)
DESCRIPTION
BT have planned work scheduled on one of our 'hostlinks' - the cable service that connects us to BT. We run multiple hostlinks so we will take the one that is being worked on out of service for the period. This should mean that the service is unaffected.
Resolution: BTs work was carried out, and our customer traffic and connections were not affected. (There is similar work on Jan 29th on our other pair of hostlinks https://aastatus.net/42817)