Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
May 01, 06:00 PM (21 days ago)
CLOSED
May 06, 05:00 PM (16 days ago)
DESCRIPTION
Following issues this week with calls to SIP2SIM phones not working reliably, the carrier has finally updated their systems to have fixed firewall rules. This solves one of the key issues we have seen with unreliability. Their firewall rules were not properly made from the DNS records for some reason. We are now able to finish updating our routing logic over the next few days. This should not impact services, but there is a risk. Thankfully the risk is quite low, and importantly likely short lived, as it seems their main call handling servers are reasonably quick to pick up DNS changes (unlike their firewall rules). The aim is to make most of the changes over the weekend.
Resolution:

MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Apr 21, 09:00 PM (1 month ago)
CLOSED
May 16, 06:00 AM (6½ days ago)
DESCRIPTION

We have multiple interlinks to TalkTalk that carry our broadband traffic. TalkTalk have scheduled planned work on both these links during a four week period from Tuesday 23rd April until 16th May. (Specifically midnight to 6AM on 23rd, 25th, 25th April and 1st, 2nd, 9th, 16th May.

Due to the work being carried out (Software updates of their "LTSs") we are unable to move traffic seamlessly between our interlinks and so TalkTalk customers will see their connections drop and reconnect on these early mornings.


Resolution: TalkTalk's PEW window is now over.

MAINTENANCE Completed CityFibre
AFFECTING
CityFibre
STARTED
Apr 20, 04:00 AM (1 month ago)
CLOSED
Apr 22, 07:25 AM (30½ days ago)
DESCRIPTION
We'll be performing some work on one of our routers for CityFibre connections. Some CityFibre customers will see their connection drop and reconnect moments after at 4AM on Saturday morning.
Resolution: This work has been completed.

MAINTENANCE Completed Ethernet BGP
AFFECTING
Ethernet BGP
STARTED
Apr 15, 10:30 PM (1 month ago)
CLOSED
Apr 17, 09:30 PM (1 month ago)
DESCRIPTION
We're performing some maintenance on the primary router used for our Ethernet (Etherway/Etherflow) services and our customer BGP sessions (eg customers with their own BGP sessions to us) - "A.Weightless". We have moved traffic on to our secondary router for the next 48 hours. This move is seamless and customer traffic is not affected.
Resolution: This has been completed.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Apr 10, 04:00 AM (1¼ months ago)
CLOSED
Apr 11, 04:10 AM (1¼ months ago)
DESCRIPTION
We will be replacing the hardware of our main L2TP router during the day on Wednesday 10th April. As part of this work we will be moving L2TP customers over to the backup L2TP server shortly after 4AM on 10th April. This was cause customers to drop and reconnect.
Resolution: This has been completed.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Apr 09, 04:00 AM (1¼ months ago)
CLOSED
Apr 09, 10:00 AM (1¼ months ago)
DESCRIPTION
We've had a few customers on the S.Gormless LNS report slow speeds and moving them on to different LNSs has helped. In light o no obvious reason for this, we will reboot the LNS at 4AM on Tuesday 9th April. The small number of customers on this LNS will experience a drop and reconnect of their service.
Resolution: This has been completed.

MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Apr 09, 03:00 AM (1¼ months ago)
CLOSED
Apr 11, 07:01 PM (1¼ months ago)
DESCRIPTION

We have multiple interlinks to TalkTalk that carry our broadband traffic. TalkTalk have scheduled planned work on our links in our Equinix LD8 datacentre for 11th April between 1AM and 6AM.

So as to minimise the impact on our customers, we will move traffic off these links on 9th April at 3AM. This should be seamless, but there is a risk of some customers having a brief interruption to their service.


Resolution: This work has been completed with no customer impact.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Apr 08, 01:00 AM (1½ months ago)
CLOSED
Apr 08, 08:08 AM (1½ months ago)
DESCRIPTION
We'll be moving customers off the B.Gormless and G.Gormless LNS during the early hours of Monday 8th April. These customers will see their line drop and reconnect from 1AM.
Resolution: This has been completed.

MAINTENANCE Completed Easter
AFFECTING
Easter
STARTED
Mar 28, 10:00 AM (1¾ months ago)
CLOSED
Apr 02, 09:00 AM (1½ months ago)
DESCRIPTION
We are closed on both Bank Holiday Friday and Bank holiday Monday. We're open 10AM-2PM on Saturday, as usual, for technical support.
Resolution:

MAINTENANCE Completed CityFibre
AFFECTING
CityFibre
STARTED
Mar 27, 12:01 AM (1¾ months ago)
CLOSED
Mar 27, 09:05 AM (1¾ months ago)
DESCRIPTION

CityFibre are carrying out work that will affect CityFibre connections in Maidenhead, Luton, Leicester, Kettering, Gloucester, Coventry, Glasgow, Bournemouth, Milton Keynes, Newcastle Upon Tyne, Northampton, Norwich, Peterborough, Plymouth, Poole, Reading, Rugby, Solihull, Swindon, Wakefield and Wolverhampton.

Customers may experience a momentary loss of service ranging from a couple of seconds up to a maximum of 30 seconds several times during the maintenance window.


Resolution: We assume this work was carried out, we didn't see any customers affected by this.