We will be performing a software upgrade to our POP3 and IMAP servers on Sunday 16th June from 8AM.
The nature of this work requires that all the servers in the cluster need to be upgraded at the same time, this means there will be a period of around 15 minutes where POP3 and IMAP access to email will be unavailable.
We will update this post as the work is carried out
On Sunday 16th June between 3am - 5am we will be carrying out general core network maintenance.
We expect there to be some disruption during this time.
We will be performing general maintenance on the bulk of our servers. Most of this will not affect customers, but there may be times when some services (eg our control pages) will be offline for a short while.
This work won't affect general internet access.
The work will take place from 10PM through to 11:30PM on 20th, 21st, 22nd and 23rd May. Staff will post in IRC when the work is starting and what, if anything, it it likely to affect.
Between 03:00 - 05:00 Sunday 7th April we will be upgrading software some of our switch stacks in London.
We expect this to cause some disruption to broadband and TalkTalk Ethernet services.
Between 03:00 - 05:00 Sunday 24th we will be upgrading software some of our switch stacks in London.
We expect this to cause some disruption to broadband services.
Between 03:00 - 05:00 Sunday 17th we will be upgrading software some of our switch stacks in London.
We expect this to cause some disruption to broadband services.
Between 03:00 - 05:00 Friday 15th we will be upgrading software some of our switch stacks in MH.
We expect this to cause some minor disruption to customer collocation and web hosting during this time.
We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.
Please do get in touch with us if you have any questions or concerns about this though.