Between 03:00 - 05:00 Sunday 17th we will be upgrading software some of our switch stacks in London.
We expect this to cause some disruption to broadband services.
Between 03:00 - 05:00 Friday 15th we will be upgrading software some of our switch stacks in MH.
We expect this to cause some minor disruption to customer collocation and web hosting during this time.
We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.
Please do get in touch with us if you have any questions or concerns about this though.
As long as you are able to get service via another carrier, this should not affect normal operation of the service - your SIM should automatically move off EE and join another network. If you have hardcoded your SIM for EE, which is unusual, then this will need to be changed by 9AM.
We're sorry for the short notice, but we've been given short notice. The reason for this is due to an ongoing commercial dispute between Vodaphone Group and EE UK.
On the 31st January we are planning on removing one of our switch stacks in Maidenhead; which has some customer servers directly connected it.
We expect the work to start around 9pm and will last around for around 2 hours; during which time we expect customers to experience a 5 - 10 minute disruption as we re-patch them to the new switch stack.
We will contact customers who will be affected directly and will update this status with updates during the pew window.
We have had to back out of these changes.
We will post another status and contact the relevant customers once we have rearranged the work
We're starting the process of moving customers to new back end storage servers. This is a process that is being done as seamlessly as possible and should not be noticed by customers. Customers do not need to make any change to their email programs.
The reason for this work is fourfold: increase the storage capacity we have available, improve resilience, improve performance and improve the ease of further capacity upgrades in the future.
We expect this work to take a few weeks to complete.
We've been working on new email servers and are now ready for customers to test them out. What's new is the storage servers; these give us increased capacity and faster performance and resilience. Customers would not need to make any changes to their email programs and the feature set offered is the same as the existing servers.
If you would like to have your email moved to the new servers then you'll need to be an existing customer with email (IMAP/POP3) services with us. Email your domain in to firstname.lastname@example.org
We'll be looking for feedback from customers and we'll be available in IRC during the working day to discuss any problems. That said, our staff have been using the new servers for a few months now and we do not anticipate any problems for customers using the new servers.