Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Core Network
AFFECTING
Core Network
STARTED
Oct 31, 02:00 AM (23 hours ago)
CLOSED
Oct 31, 04:50 AM (20¼ hours ago)
DESCRIPTION
Following on from https://aastatus.net/37744 we need to bring a switch back in to service as it is currently off. This is planned for Saturday 31st October between 2AM and 5AM. We expect the actual work to be completed earlier than 5AM though. We expect some disruption to services whilst we do this.
Resolution:

MAINTENANCE Completed Core Network
AFFECTING
Core Network
STARTED
Oct 29, 03:00 AM (2¾ days ago)
CLOSED
Oct 29, 02:00 PM (2¼ days ago)
DESCRIPTION
Starting 3AM Thursday 29th October: Following on from our planned work in September (https://aastatus.net/37312) we are wanting to reboot some of our other core switches as we still have some oddities with them which is preventing is from bring back one of our BT links in to service. We will minimise the the disruption as much as possible but there may be short periods where broadband connections will drop and reconnect. We expect the work to be completed by 5:30AM and will update this post during the work.
Resolution: We have an understanding of the problems that occurred this morning and we have planned to bring the switch back in to service on Saturday 31st October between 2AM and 5AM. This work will be tracked on: https://aastatus.net/37985

MAINTENANCE Completed VoiP - 07 numbers
AFFECTING
VoiP - 07 numbers
STARTED
Oct 23, 10:00 PM (8 days ago)
CLOSED
Oct 23, 03:27 PM (8¼ days ago)
DESCRIPTION

Our carrier for incoming calls to 07 numbers has scheduled maintenance on their platform that will affect incoming calls. This only affects our customers who have an 07 number from us.

Start time: 2020-10-23 22:00
End time: 2020-10-23 22:30

Affected services: Whilst every effort will be made to reroute call traffic before this maintenance, some in-progress inbound and outbound calls may be dropped and will not automatically re-establish.


Resolution:

MAINTENANCE Completed Status Page
AFFECTING
Status Page
STARTED
Sep 22, 06:01 PM (1¼ months ago)
CLOSED
Sep 23, 10:42 AM (1¼ months ago)
DESCRIPTION
On the evening of the 22nd of September our status pages and web IRC system will be shut down due to planned maintenance to power systems in the data centre they're hosted in. We don't yet know how long they will be down, but it may be for a few hours as the window is over night and ends 5am on the 23rd of September.
Resolution: This was has been completed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 17, 02:00 AM (1½ months ago)
CLOSED
Sep 17, 05:19 AM (1½ months ago)
DESCRIPTION
Due to the recent outages we are needing to investigate in more detail some of our network infrastructure. We are planning to do this from 2AM on Thursday 17th September, and plan to complete the work by 5AM. So as to fully understand and fix the cause of some of our recent problems we may cause some disruption to services. There may be line drops and short periods where there may be limited connectivity. We will attempt to keep this to a minimum, and will update this post throughout the period.
Resolution: This work has been completed. There are a couple of outstanding things we still need to work on, but on the whole this has been successful. The main thing being the reboot of a core switch which has fixed most of the problems we've had recently.

MAINTENANCE Completed Datacentre Power
AFFECTING
Datacentre Power
STARTED
Sep 06, 12:01 AM (1¾ months ago)
CLOSED
Aug 21, 10:00 PM (2¼ months ago)
DESCRIPTION

One of our London datacentres is planning maintenance on the power feeds that supply one of our racks. This work involves transferring our power feeds to new new electrical infrastructure and will mean we lose one of our power feeds at a time whilst they do that.

We have two power feeds and they will be moved over one at a time. There should be no customer impact as most of our equipment use both power feeds, but this is a period of "at risk".

The work will happen during Sunday 6th September.


Resolution: CANCELLED: Datacentre say: Due to the power outage encountered at LD8 on Tuesday 18th August, we migrated all remaining customer supplies on to the new infrastructure. As this task has now been completed, the CMR is no longer required and was therefore cancelled.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Aug 18, 08:22 PM (2¼ months ago)
CLOSED
Aug 18, 10:30 PM (2¼ months ago)
DESCRIPTION

Due to the power outage at Harbour Exchange https://aastatus.net/36892; many broadband circuits were moved to other LNSs.

Now that service has been restored, we need to re-balance sessions over all available LNSs to reduce possible congestion issues.

Over the next 2 hours we will be clearing sessions that are currently on the wrong LNS.

Downtime should be minimal. We apologise for the inconvenience.


Resolution:

MAINTENANCE Completed Bracknell Office
AFFECTING
Bracknell Office
STARTED
Aug 10, 11:00 PM (2¾ months ago)
CLOSED
Aug 11, 02:10 AM (2½ months ago)
DESCRIPTION
As part of the M4 'SMART' motorway work our office fibre will be diverted will be offline between 11PM on Monday 10th August through to 10AM on Tuesday 11th August. This won't affect customer connectivity.
Resolution: Openreach competed the work just after 2AM

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
May 22, 01:00 AM (5¼ months ago)
CLOSED
Jun 15, 09:37 AM (4½ months ago)
DESCRIPTION
Starting 22nd May we will be starting an upgrade to our LNS routers. This involves us moving lines overnight, using the preferred time as set on the control pages as a basis. This will be ongoing over the next few of weeks, impacting a small proportion of customers each night with a PPP drop and reconnect. Depending on your equipment this could be anything from a fraction of a second outage to a few minutes. Thank you for your patience.
Resolution: This has been completed.

MAINTENANCE Completed Upgrades
AFFECTING
Upgrades
STARTED
May 06, 03:00 AM (5¾ months ago)
CLOSED
May 11, 05:00 AM (5½ months ago)
DESCRIPTION
Over the next few nights we'll be upgrading the software on our BGP routers. This will happen in the early hours of the morning and should not be disruptive.
Resolution: This work has been completed.