Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 17, 02:00 AM (5¼ days ago)
CLOSED
Sep 17, 05:19 AM (5 days ago)
DESCRIPTION
Due to the recent outages we are needing to investigate in more detail some of our network infrastructure. We are planning to do this from 2AM on Thursday 17th September, and plan to complete the work by 5AM. So as to fully understand and fix the cause of some of our recent problems we may cause some disruption to services. There may be line drops and short periods where there may be limited connectivity. We will attempt to keep this to a minimum, and will update this post throughout the period.
Resolution: This work has been completed. There are a couple of outstanding things we still need to work on, but on the whole this has been successful. The main thing being the reboot of a core switch which has fixed most of the problems we've had recently.

MAINTENANCE Completed Datacentre Power
AFFECTING
Datacentre Power
STARTED
Sep 06, 12:01 AM (16¼ days ago)
CLOSED
Aug 21, 10:00 PM (1 month ago)
DESCRIPTION

One of our London datacentres is planning maintenance on the power feeds that supply one of our racks. This work involves transferring our power feeds to new new electrical infrastructure and will mean we lose one of our power feeds at a time whilst they do that.

We have two power feeds and they will be moved over one at a time. There should be no customer impact as most of our equipment use both power feeds, but this is a period of "at risk".

The work will happen during Sunday 6th September.


Resolution: CANCELLED: Datacentre say: Due to the power outage encountered at LD8 on Tuesday 18th August, we migrated all remaining customer supplies on to the new infrastructure. As this task has now been completed, the CMR is no longer required and was therefore cancelled.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Aug 18, 08:22 PM (1 month ago)
CLOSED
Aug 18, 10:30 PM (1 month ago)
DESCRIPTION

Due to the power outage at Harbour Exchange https://aastatus.net/36892; many broadband circuits were moved to other LNSs.

Now that service has been restored, we need to re-balance sessions over all available LNSs to reduce possible congestion issues.

Over the next 2 hours we will be clearing sessions that are currently on the wrong LNS.

Downtime should be minimal. We apologise for the inconvenience.


Resolution:

MAINTENANCE Completed Bracknell Office
AFFECTING
Bracknell Office
STARTED
Aug 10, 11:00 PM (1¼ months ago)
CLOSED
Aug 11, 02:10 AM (1¼ months ago)
DESCRIPTION
As part of the M4 'SMART' motorway work our office fibre will be diverted will be offline between 11PM on Monday 10th August through to 10AM on Tuesday 11th August. This won't affect customer connectivity.
Resolution: Openreach competed the work just after 2AM

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
May 22, 01:00 AM (4 months ago)
CLOSED
Jun 15, 09:37 AM (3 months ago)
DESCRIPTION
Starting 22nd May we will be starting an upgrade to our LNS routers. This involves us moving lines overnight, using the preferred time as set on the control pages as a basis. This will be ongoing over the next few of weeks, impacting a small proportion of customers each night with a PPP drop and reconnect. Depending on your equipment this could be anything from a fraction of a second outage to a few minutes. Thank you for your patience.
Resolution: This has been completed.

MAINTENANCE Completed Upgrades
AFFECTING
Upgrades
STARTED
May 06, 03:00 AM (4½ months ago)
CLOSED
May 11, 05:00 AM (4¼ months ago)
DESCRIPTION
Over the next few nights we'll be upgrading the software on our BGP routers. This will happen in the early hours of the morning and should not be disruptive.
Resolution: This work has been completed.

MAINTENANCE Completed Servers
AFFECTING
Servers
STARTED
Apr 28, 10:00 PM (4¾ months ago)
CLOSED
Apr 28, 10:55 PM (4¾ months ago)
DESCRIPTION
We usually perform general server maintenance (updates, reboots etc) on Thursday evenings, but this week we are needing to do this work this evening from 10PM. This work doesn't usually affect our services, but there may be moments when the Control Pages and the billing system are not available to access. General internet access won't be affected though.
Resolution: This work has been completed.

MAINTENANCE Completed SIM2SIM
AFFECTING
SIM2SIM
STARTED
Apr 08, 12:00 PM (5¼ months ago)
CLOSED
Apr 09, 12:30 PM (5¼ months ago)
DESCRIPTION
We're needing to do an emergency update on our ''EU' SIP2SIM service. This may impact calls and SMSs for a couple of minutes from noon on Wednesday 8th April. Sorry for the short notice.
Resolution:

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Apr 08, 01:00 AM (5½ months ago)
CLOSED
Apr 28, 07:00 AM (4¾ months ago)
DESCRIPTION
From 8th April we will be starting an upgrade to our LNS routers. This involves us moving lines overnight, using the preferred time as set on the control pages as a basis. This will be ongoing over the next few of weeks, impacting a small proportion of customers each night with a PPP drop and reconnect. Depending on your equipment this could be anything from a fraction of a second outage to a few minutes. Thank you for your patience.
Resolution: This work has been completed.

MAINTENANCE Completed Core Network
AFFECTING
Core Network
STARTED
Apr 05, 02:00 AM (5½ months ago)
CLOSED
Apr 07, 08:00 AM (5½ months ago)
DESCRIPTION
Over the coming nights we'll be performing software upgrades on our FireBrick FB6000 BGP routers. We don't expect this to impact customers.
Resolution: This work has been completed.