We have multiple interlinks to TalkTalk that carry our broadband traffic. TalkTalk have scheduled planned work on our links in our Equinix LD8 datacentre for 11th April between 1AM and 6AM.
So as to minimise the impact on our customers, we will move traffic off these links on 9th April at 3AM. This should be seamless, but there is a risk of some customers having a brief interruption to their service.
CityFibre are carrying out work that will affect CityFibre connections in Maidenhead, Luton, Leicester, Kettering, Gloucester, Coventry, Glasgow, Bournemouth, Milton Keynes, Newcastle Upon Tyne, Northampton, Norwich, Peterborough, Plymouth, Poole, Reading, Rugby, Solihull, Swindon, Wakefield and Wolverhampton.
Customers may experience a momentary loss of service ranging from a couple of seconds up to a maximum of 30 seconds several times during the maintenance window.
We have multiple interlinks to BT that carry our broadband traffic. BT have scheduled planned work on our links in our Harbour Exchange Square datacentre for 27th March between midnight and 6AM.
So as to minimise the impact on our customers, we will move traffic off these links on 25th March at 3AM. This should be seamless, but last time we attempted this BT had a misconfiguration which caused some customers to drop their connection!
We will be performing software upgrades on our FB9000 LNSs during the early hours of Saturday 23rd, Sunday 24th and Monday 25th this week. This will cause customer lines to drop and reconnect a couple of times between the hours of 3AM and 4:30AM.
Customer who will be affected by this are those with line speeds of 80Mb/s and above.
The software upgrade being applied does have a plausible fix for the CPU hang that we have been seeing. However, if we we see any further CPU hangs we will revert back to the seemingly stable version of the software.