Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Nov 24, 03:15 AM (5¾ days ago)
CLOSED
Nov 24, 03:30 AM (5¾ days ago)
DESCRIPTION
On Monday 24th November, at 3:15AM we will be upgrading the software on one of our L2TP servers (l2tp.aa.net.uk) This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: The upgrade completed successfully.

Closed: 5¾ days ago
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MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Nov 19, 09:00 PM (10 days ago)
CLOSED
Nov 20, 07:05 AM (9¾ days ago)
DESCRIPTION
BT have planned work on one of the fibre pairs on one of our hostlinks. We will take this link out of service to avoid disruption to customers.
Resolution: The disruption between 02:29 and 02:37 was caused by BT's Planned work. However, a communications error on our side meant we shut down the wrong link to BT. We do apologise for this! We do not expect any further drops though.

Closed: 9¾ days ago
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MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Oct 26, 10:00 AM (1 month ago)
CLOSED
Nov 26, 02:00 PM (3½ days ago)
DESCRIPTION
[minor] We run a pool of three IRC servers, and usually have two live at any one time. One of these IRC servers is being rebooted on Sunday midday as part maintenance at the hosting provider - it's not in DNS at the moment but IRC clients will still be connected to it and may well drop and reconnect on Sunday.
Resolution:

Closed: 3½ days ago
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MAINTENANCE Completed Network
AFFECTING
Network
STARTED
Oct 09, 01:00 AM (1¾ months ago)
CLOSED
Oct 22, 09:02 AM (1¼ months ago)
DESCRIPTION

We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Thursday 9th October. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

Upgrades to our BGP routers will also happen overnight but should have little to no impact. Resolution: This work has been completed.


Closed: 1¼ months ago
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MAINTENANCE Completed VoIP
AFFECTING
VoIP
STARTED
Sep 24, 05:30 AM (2 months ago)
CLOSED
Sep 24, 05:35 AM (2 months ago)
DESCRIPTION
We will be performing maintenance on parts of our VoIP back-end systems. This work is planned to start from 5:30AM and last a couple of minutes. Phone registrations and call attempts during this time may fail.
Resolution: This work has been completed.

Closed: 2 months ago
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MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Jul 30, 09:06 AM (4 months ago)
CLOSED
Jul 31, 05:11 AM (4 months ago)
DESCRIPTION
We're carrying out a test of failover for our customer facing recursive DNS. There is no disruption expected, although of course because this is such a critical service we are creating an at risk PEW window. Should the test fail, it'll be immediately put back and any outage would only be expected to be a few seconds.
Resolution: Work has been completed

Closed: 4 months ago
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MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jul 29, 01:00 AM (4 months ago)
CLOSED
Jul 29, 10:00 AM (4 months ago)
DESCRIPTION
During the early hours of Tuesday 19th July TalkTalk are upgrading one of their core routers which will cause some ADSL and VDSL circuits to drop and reconnect. This will happen sometime between 1AM and 6AM. We expect to see at drop and reconnect at around 1AM, and then again at around 4AM.
Resolution:

Closed: 4 months ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
Jul 13, 04:00 PM (4½ months ago)
CLOSED
Aug 03, 07:00 AM (3¾ months ago)
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Sunmday 13th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out. Upgrades to our BGP routers will also happen overnight but should have little to no impact.
Resolution: This work has been completed.

Closed: 3¾ months ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jul 03, 06:00 PM (4¾ months ago)
CLOSED
Aug 30, 09:00 AM (3 months ago)
DESCRIPTION

We are in the process of upgrading both the speed cap and monthly usage of our Domestic and Business L2TP services. The price remains the same.

  • Domestic, Was: 400Mb/s and 5TB Usage. Will be: 500Mb/s and 8TB Usage
  • Business, Was: 600Mb/s and 10TB Usage. Will be: 1Gb/s and 20TB Usage
  • Business Light: stays the same

(The actual throughput may be limited by your L2TP client and your underlying Internet connection)

The speed change is live now, and the usage change will be live from 1st August 2025. Details of the service can be found On our main website.

Resolution:

Closed: 3 months ago
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MAINTENANCE Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (5 months ago)
CLOSED
Jul 25, 07:00 AM (4 months ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.
Resolution: This has been completed

Closed: 4 months ago
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