Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed DATA SIMs
AFFECTING
DATA SIMs
STARTED
Mar 17, 03:00 PM (28½ days ago)
CLOSED
Mar 18, 09:15 AM (27¾ days ago)
DESCRIPTION
We have a a problem with a 3rd party API that is preventing us from requesting changes to the activation of DATA SIMs. We've reported this problem and are awaiting a fix. In the meantime, if customers need DATA SIMs suspending or activating then we can do this manually, please get in touch with us support@aa.net.uk
Resolution: This was fixed last night.

MAINTENANCE Completed Emergency
AFFECTING
Emergency
STARTED
Mar 15, 06:30 PM (30½ days ago)
CLOSED
Mar 15, 08:01 PM (30¼ days ago)
DESCRIPTION
Sorry for the short notice, but we are needing to fix a database problem that is currently causing some settings and configuration on the Control Page not be updated to live systems. During the fixing process access to webmail will be affected. This work will be carried out today, early evening.
Resolution: This work has been completed.

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Feb 26, 01:00 AM (1½ months ago)
CLOSED
Apr 06, 10:04 AM (8¾ days ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. Due to the number of LNSs this will last a few weeks. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches
Resolution: This work has been completed.

MAINTENANCE Completed BT DSL lines
AFFECTING
BT DSL lines
STARTED
Feb 25, 12:01 AM (1½ months ago)
CLOSED
Feb 25, 08:30 AM (1½ months ago)
DESCRIPTION

BT have planned work on our links used for broadband lines in our Telehouse datacentre. We have resilient links in Harbour Exchange datacentre and so traffic will be seamlessly moved before BT's work is carried out.

We are not expecting any impact on customers.

Starting: 25th Feb, 00:01. Ending: 25 Feb 06:00


Resolution: BT completed their work at 01:10, and we enabled our links at 08:30.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Feb 11, 03:00 AM (2 months ago)
CLOSED
Feb 11, 04:29 AM (2 months ago)
DESCRIPTION
We will be performing so work on the links we have to BT that provide our broadband services. This work will happen in the early hours of Thursday 11th February. We expect this work to have little impact on customer lines however, there may be a small number of lines that will have a PPP restart.
Resolution: This work has been completed.

MAINTENANCE Completed VoIP, Control Pages, Customer collocation
AFFECTING
VoIP, Control Pages, Customer collocation
STARTED
Feb 07, 02:00 PM (2¼ months ago)
CLOSED
Feb 07, 02:45 PM (2¼ months ago)
DESCRIPTION

Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:

Sunday 31st January, Afternoon, We moved all our equipment on to temporary power feeds.

Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.

Sunday 7th February, Afternoon: We moving our equipment, again, this time on the new power feeds. Similar to the work on 31st January there will be a period of a few minutes where some of our services in Maidenhead will be offline. This will be minimal due to most devices having dual power supply feeds and will not need to be powered down during this work.

Broadband and general internet access will be unaffected.
Resolution: This work has been completed with minimal impact to service.

MAINTENANCE Completed VoIP, Control Pages, Customer collocation
AFFECTING
VoIP, Control Pages, Customer collocation
STARTED
Feb 06, 12:00 PM (2¼ months ago)
CLOSED
Feb 08, 10:17 AM (2 months ago)
DESCRIPTION

Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:

Sunday 31st January, Afternoon. We moved our equipment on to temporary power feeds.

Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.

Sunday 7th February, Afternoon: We will be moving from the temporary power feeds to the new feeds.

Broadband and general internet access will be unaffected.
Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Feb 02, 11:00 AM (2¼ months ago)
CLOSED
Feb 14, 09:29 AM (2 months ago)
DESCRIPTION
When you connect on PPP for broadband your router gets a reply message. Some routers allow you to see this, e.g. a FireBrick. Until now this has simply been a circuit ID, e.g. BBEU and a number. We are changing this to include the speed information (down/up) after the circuit. The plan is for FireBricks to be able to pick up the uplink speed and adjust rates for bonded uplink automatically. E.g. BBEU39074416 16789000/1171000 for an ADSL line that is synced at 16.789M down and 1.171M up.
Resolution:

MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Feb 02, 09:00 AM (2¼ months ago)
CLOSED
Feb 03, 05:00 PM (2¼ months ago)
DESCRIPTION
We have been advised that Manx telecom will be carrying out some planned works on their core network which should be considered as at risk. This may affect calls over our SIPSIM service We have a requirement to migrate the voice interconnect of one of our upstream carriers to new connectivity links. Traffic will be changed in 2 phases over 2 days on 2nd and 3rd February. We do not anticipate any service impact however, there is an increased risk of disruption. The service will be closely monitored and will be reverted if problems occur. Maintenance Window From: 02/02/2021 09:00 - 16:30 GMT To: 03/02/2021 09:00 - 16:30 GMT
Resolution:

MAINTENANCE Completed VoIP, Control Pages, Customer collocation
AFFECTING
VoIP, Control Pages, Customer collocation
STARTED
Jan 31, 02:00 PM (2¼ months ago)
CLOSED
Jan 31, 03:18 PM (2¼ months ago)
DESCRIPTION

Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:

Sunday 31st January, Afternoon. We will be powering down all our equipment in order to move on to temporary power feeds. There will be a period of up to 30 minutes where our services in Maidenhead will be offline.

Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.

Sunday 7th February, Afternoon: We will be powering down all our equipment again in order to move on to the new power feeds. Similar to the work on 31st January there will be a period of up to 30 minutes where our services in Maidenhead will be offline.

Services that will be affected when power is moved between feeds:

VoIP services,
Access to the Control Page,
Dedicated servers we host for customer (collocation),
Web pages we host for customers

Broadband and general internet access will be unaffected.
Resolution: