Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Oct 16, 02:00 PM (5½ days ago)
CLOSED
Oct 16, 04:18 PM (5¼ days ago)
DESCRIPTION
We're performing a database migration which will mean the display of broadband usage stats, VoIP Call records (CDRs) and SMS logs will be unavailable on one control pages on the afternoon of 16 October.
Resolution: This work has been reverted.

MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
Oct 07, 05:00 PM (14¼ days ago)
CLOSED
Oct 15, 02:00 PM (6½ days ago)
DESCRIPTION
We will be enabling a new transit provider this week - Arelion, AS1299. This is in addition to our three existing transit providers: NTT, Colt (aka Lumen/Level3) and Cogent, as well as multiple peering links. This gives us increased capacity but more importantly it gives us new, diverse routes to the rest of the internet which makes us even better connected to the wider world.
Resolution:

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Oct 07, 01:00 AM (15 days ago)
CLOSED
Oct 07, 10:00 AM (14¾ days ago)
DESCRIPTION
Due to various BT works over the past few weeks we have a small number of customers on our 'spare' LNS. We will be moving these customers off during the early hours of Monday 7th October. Customers on the i.Gormless LNS will have their line drop and reconnect.
Resolution: This work has been competed.

MAINTENANCE Completed Quotas
AFFECTING
Quotas
STARTED
Aug 05, 02:30 PM (2½ months ago)
CLOSED
Sep 09, 10:00 AM (1¼ months ago)
DESCRIPTION
Please see the following news page for changes happening to monthly quotas this month: https://www.aa.net.uk/etc/news/update-to-monthly-usage-quotas/
Resolution:

MAINTENANCE Completed NAT64
AFFECTING
NAT64
STARTED
Jul 21, 02:00 PM (3 months ago)
CLOSED
Jul 21, 03:40 PM (3 months ago)
DESCRIPTION
We'll be doing a little bit of work on our NAT64 gateways. This will happen during the afternoon/evening of Sunday 21st July. Part of our work will involve testing our failover. There may be short periods of time when the gateway is unavailable. (This is only relevant to those customers who are IPv6 only and specifically make use of our DNS64 and NAT64 services.)
Resolution: This work has been completed.

MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Jul 15, 07:20 AM (3 months ago)
CLOSED
Jul 17, 03:05 PM (3 months ago)
DESCRIPTION
We have an upgrade to our VoIP systems to fix an issue where calls from SIP2SIM to SIP2SIM would lose CLI (show "unknown"). This will be tested over the next few days before being made permanent.
Resolution:

MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jul 11, 11:11 AM (3¼ months ago)
CLOSED
Jul 11, 11:50 AM (3¼ months ago)
DESCRIPTION
At 11:21 we saw a small number of TalkTalk lines drop and reconnect. We're investigating.
Resolution: A TalkTalk backhaul connection failed (twice?) and traffic was re-routed, as a result a small number to TalkTalk connections dropped and reconnected.

MAINTENANCE Completed VoIP
AFFECTING
VoIP
STARTED
Jul 10, 03:00 AM (3¼ months ago)
CLOSED
Jul 17, 10:00 AM (3 months ago)
DESCRIPTION
We're upgrading the software on our VoIP servers, we do not anticipate any problems as customers will be moved off the device before the upgrade happens.
Resolution: This work has completed.

MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Jul 08, 10:30 AM (3¼ months ago)
CLOSED
Jul 08, 05:05 PM (3¼ months ago)
DESCRIPTION
ONSIM are making changes to address some long standing issues with slow connects and multiple connects for outgoing calls. Sorry for the short notice, they have just advised us. We have been nagging them to fix this for some time. It is possible some calls from mobiles may fail, but it is worth retrying if they do. We are hoping this will only last a few minutes, but not depends on the mobile carrier completing the work promptly.
Resolution: We have not had feedback, but tests suggest calls are being consistently reliable now.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Jun 14, 10:00 AM (4¼ months ago)
CLOSED
Jul 08, 10:45 AM (3¼ months ago)
DESCRIPTION

As you are probably aware A&A develops its own network hardware under the FireBrick brand. We have been, for some time now, using a mixture of the older "FB6000" and the newer "FB9000" models as BGP routers, L2TP routers and LNSs which terminate customer broadband connections; For the most part the FB9000 LNSs have been is use for customers with faster speed lines. We've been using FB9000s for our L2TP services and as BGP routers for over a year now.

You might have seen that we did have some stability problems earlier in the roll out of the FB9000 for our LNS platform and therefore paused the deployment. For some months now, we have running firmware with well established stability and as such will be rolling out FB9000s in replacement of all older FB6000 LNS. This work will happen in small stages during June and July.

This will be mildly customer impacting, causing a brief outage as each line moves across, but no worse than any common LNS firmware update like we have been doing consistently for years. We will do migrations in the early hours of the morning and according to your preferences in the control pages.

We will post updates to this status post when parts of this wider project are scheduled. eg when we schedule moving a set of customers off a specific LNS on to a new one.


Resolution: These migrations have completed. All broadband customers are now on FB9000 LNSs.