Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 27, 09:00 PM (11 days ago)
CLOSED
Apr 28, 04:14 PM (10¼ days ago)
DESCRIPTION
For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 28th April betwen midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 28th April, but we'll be moving traffic to Telehouse the day before.
Resolution: BT say: "This work did not go ahead due to technical issues." It has been rescheduled as per: https://aastatus.net/40341

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Apr 07, 03:00 AM (1 month ago)
CLOSED
Apr 08, 09:00 AM (30½ days ago)
DESCRIPTION
We will be upgrading the software on our l2tp.aa.net.uk router at 3AM on Wednesday 7th April. This will cause sessions to drop and reconnect a minute or two afterwards.
Resolution: Completed

MAINTENANCE Completed DATA SIMs
AFFECTING
DATA SIMs
STARTED
Mar 17, 03:00 PM (1¾ months ago)
CLOSED
Mar 18, 09:15 AM (1½ months ago)
DESCRIPTION
We have a a problem with a 3rd party API that is preventing us from requesting changes to the activation of DATA SIMs. We've reported this problem and are awaiting a fix. In the meantime, if customers need DATA SIMs suspending or activating then we can do this manually, please get in touch with us support@aa.net.uk
Resolution: This was fixed last night.

MAINTENANCE Completed Emergency
AFFECTING
Emergency
STARTED
Mar 15, 06:30 PM (1¾ months ago)
CLOSED
Mar 15, 08:01 PM (1¾ months ago)
DESCRIPTION
Sorry for the short notice, but we are needing to fix a database problem that is currently causing some settings and configuration on the Control Page not be updated to live systems. During the fixing process access to webmail will be affected. This work will be carried out today, early evening.
Resolution: This work has been completed.

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Feb 26, 01:00 AM (2¼ months ago)
CLOSED
Apr 06, 10:04 AM (1 month ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. Due to the number of LNSs this will last a few weeks. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches
Resolution: This work has been completed.

MAINTENANCE Completed BT DSL lines
AFFECTING
BT DSL lines
STARTED
Feb 25, 12:01 AM (2¼ months ago)
CLOSED
Feb 25, 08:30 AM (2¼ months ago)
DESCRIPTION

BT have planned work on our links used for broadband lines in our Telehouse datacentre. We have resilient links in Harbour Exchange datacentre and so traffic will be seamlessly moved before BT's work is carried out.

We are not expecting any impact on customers.

Starting: 25th Feb, 00:01. Ending: 25 Feb 06:00


Resolution: BT completed their work at 01:10, and we enabled our links at 08:30.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Feb 11, 03:00 AM (2¾ months ago)
CLOSED
Feb 11, 04:29 AM (2¾ months ago)
DESCRIPTION
We will be performing so work on the links we have to BT that provide our broadband services. This work will happen in the early hours of Thursday 11th February. We expect this work to have little impact on customer lines however, there may be a small number of lines that will have a PPP restart.
Resolution: This work has been completed.

MAINTENANCE Completed VoIP, Control Pages, Customer collocation
AFFECTING
VoIP, Control Pages, Customer collocation
STARTED
Feb 07, 02:00 PM (3 months ago)
CLOSED
Feb 07, 02:45 PM (3 months ago)
DESCRIPTION

Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:

Sunday 31st January, Afternoon, We moved all our equipment on to temporary power feeds.

Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.

Sunday 7th February, Afternoon: We moving our equipment, again, this time on the new power feeds. Similar to the work on 31st January there will be a period of a few minutes where some of our services in Maidenhead will be offline. This will be minimal due to most devices having dual power supply feeds and will not need to be powered down during this work.

Broadband and general internet access will be unaffected.
Resolution: This work has been completed with minimal impact to service.

MAINTENANCE Completed VoIP, Control Pages, Customer collocation
AFFECTING
VoIP, Control Pages, Customer collocation
STARTED
Feb 06, 12:00 PM (3 months ago)
CLOSED
Feb 08, 10:17 AM (3 months ago)
DESCRIPTION

Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:

Sunday 31st January, Afternoon. We moved our equipment on to temporary power feeds.

Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.

Sunday 7th February, Afternoon: We will be moving from the temporary power feeds to the new feeds.

Broadband and general internet access will be unaffected.
Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Feb 02, 11:00 AM (3 months ago)
CLOSED
Feb 14, 09:29 AM (2¾ months ago)
DESCRIPTION
When you connect on PPP for broadband your router gets a reply message. Some routers allow you to see this, e.g. a FireBrick. Until now this has simply been a circuit ID, e.g. BBEU and a number. We are changing this to include the speed information (down/up) after the circuit. The plan is for FireBricks to be able to pick up the uplink speed and adjust rates for bonded uplink automatically. E.g. BBEU39074416 16789000/1171000 for an ADSL line that is synced at 16.789M down and 1.171M up.
Resolution: