Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Feb 12, 11:00 PM (16 days ago)
CLOSED
Feb 13, 07:17 AM (15½ days ago)
DESCRIPTION

BT have a series of planned work that involves them replacing cable bundles that include our hostlinks - our interconnects into BT's network. We're not sure when these will take place, but will happen between 00:30 and 02:00 and will happen over three nights. This will cause 'blips' for many customers - lines will drop and reconnect within seconds or a couple of minutes.

We would usually be able mitigate any disruption by cleaning moving our traffic off the affected links. However, at the moment BT have not specified which link and the date that this work will happen. Thanks BT!


Resolution: BT did carry out work overnight but there was not customer impact due to us taking the link out of service beforehand.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Feb 04, 03:15 AM (24¾ days ago)
CLOSED
Feb 04, 01:30 PM (24¼ days ago)
DESCRIPTION
On Wednesday 4th February, at 3:15AM we will be upgrading the software on the other L2TP server (l2tp.aa.net.uk). We upgraded the first one last week. This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: This was completed.

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Jan 29, 12:01 AM (30¾ days ago)
CLOSED
Jan 29, 07:25 AM (30½ days ago)
DESCRIPTION
BT have planned work scheduled on one of our 'hostlinks' - the cable service that connects us to BT. We run multiple hostlinks so we will take the one that is being worked on out of service for the period. This should mean that the service is unaffected.
Resolution: This has been completed with no effect on customers.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jan 28, 03:15 AM (1 month ago)
CLOSED
Jan 28, 08:00 AM (1 month ago)
DESCRIPTION
On Wednesday 28th January, at 3:15AM we will be upgrading the software on one of our L2TP servers (l2tp.aa.net.uk) This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: This work was competed. We do see a very small number of L2TP clients which look like they are unable to connect. This may not be a new problem though, so please do get in touch if this has affected you.

MAINTENANCE Completed City Fibre
AFFECTING
City Fibre
STARTED
Jan 24, 12:01 AM (1 month ago)
CLOSED
Jan 24, 11:00 AM (1 month ago)
DESCRIPTION
Capacity Upgrade Cambridge - Customers will experience an outage of up to 60 minutes during the maintenance window.
Resolution:

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Jan 20, 12:01 AM (1¼ months ago)
CLOSED
Jan 20, 06:46 AM (1¼ months ago)
DESCRIPTION
BT have planned work scheduled on one of our 'hostlinks' - the cable service that connects us to BT. We run multiple hostlinks so we will take the one that is being worked on out of service for the period. This should mean that the service is unaffected.
Resolution: BTs work was carried out, and our customer traffic and connections were not affected. (There is similar work on Jan 29th on our other pair of hostlinks https://aastatus.net/42817)

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Jan 12, 12:01 AM (1½ months ago)
CLOSED
Jan 12, 09:00 AM (1½ months ago)
DESCRIPTION
BT have notified us of planned work scheduled on ALL of our 'hostlinks'. However, we do not believe this work will be service affecting. This post is here on the chance that it will affect services.
Resolution: This was a miss-communication and no work was carried out.

MAINTENANCE Completed Christmas and New Year
AFFECTING
Christmas and New Year
STARTED
Dec 18, 09:00 AM (2¼ months ago)
CLOSED
Jan 06, 12:55 PM (1¾ months ago)
DESCRIPTION
Here's our opening times over Christmas and new year:
  • Tuesday 23rd: Normal, 8AM-6PM
  • Wednesday 24th: Early finish, 8AM-2PM
  • Thursday 25th: Closed
  • Friday 26th: Closed
  • Saturday 27th: Closed
  • Sunday 28th: Closed
  • Monday 29th: Shorter, 9AM-5PM
  • Tuesday 30th: Shorter, 9AM-5PM
  • Wednesday 31st: Early finish, 9AM-2PM
  • Thursday 1st: Closed
  • Friday 2nd: Normal, 8AM-6PM
  • Saturday 3rd: Normal, 10Am-2PM
You'll be able to contact us during these times over the festive period, in the usual ways - IRC, Phone, email.
Resolution:

MAINTENANCE Completed City Fibre
AFFECTING
City Fibre
STARTED
Dec 09, 12:01 AM (2½ months ago)
CLOSED
Dec 10, 09:11 AM (2½ months ago)
DESCRIPTION
Planned maintenance - Bournemouth, Christchurch & Poole areas. Users can expect a brief outage as hardware is rebooted after firmware upgrades.
Resolution:

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Dec 03, 09:00 AM (2¾ months ago)
CLOSED
Dec 03, 02:26 PM (2¾ months ago)
DESCRIPTION
We will be doing some non-service affecting work on our email (POP3 and IMAP) servers. The work involves reconfiguring how our backend mail stores synchronise mailboxes between each other. We do not anticipate this to be service affecting hence doing this work during the day.
Resolution: Monitoring shows no problems and a vast improvement in the speed of syncing mail between our servers.