Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 17, 03:00 AM (3¼ days ago)
CLOSED
Mar 17, 04:31 AM (3¼ days ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 17th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution: Upgrades completed - there are more next Sunday morning.

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Mar 15, 03:00 AM (5¼ days ago)
CLOSED
Mar 15, 04:06 AM (5¼ days ago)
DESCRIPTION

Between 03:00 - 05:00 Friday 15th we will be upgrading software some of our switch stacks in MH.

We expect this to cause some minor disruption to customer collocation and web hosting during this time.


Resolution: This is now closed.

MAINTENANCE Completed Email - POP3 collections
AFFECTING
Email - POP3 collections
STARTED
Feb 11, 08:00 AM (1¼ months ago)
CLOSED
Mar 07, 08:16 AM (13¼ days ago)
DESCRIPTION

We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.

Please do get in touch with us if you have any questions or concerns about this though.


Resolution:

MAINTENANCE Completed sip2sim
AFFECTING
sip2sim
STARTED
Feb 01, 09:00 AM (1½ months ago)
CLOSED
Feb 11, 08:30 AM (1¼ months ago)
DESCRIPTION
We've been informed by our telecom carrier for our SIP2SIM service that SIMs will be prevented from roaming on to the EE network from Friday 1st February. SIMs that have automatically roamed on to EE will be moved off EE at 9AM on the 1st February.

As long as you are able to get service via another carrier, this should not affect normal operation of the service - your SIM should automatically move off EE and join another network. If you have hardcoded your SIM for EE, which is unusual, then this will need to be changed by 9AM.

We're sorry for the short notice, but we've been given short notice. The reason for this is due to an ongoing commercial dispute between Vodaphone Group and EE UK.


Resolution:

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Jan 31, 09:00 PM (1½ months ago)
CLOSED
Jan 31, 09:58 PM (1½ months ago)
DESCRIPTION

On the 31st January we are planning on removing one of our switch stacks in Maidenhead; which has some customer servers directly connected it.

We expect the work to start around 9pm and will last around for around 2 hours; during which time we expect customers to experience a 5 - 10 minute disruption as we re-patch them to the new switch stack.

We will contact customers who will be affected directly and will update this status with updates during the pew window.


Resolution:

We have had to back out of these changes.

We will post another status and contact the relevant customers once we have rearranged the work


MAINTENANCE Completed Email Services (POP3 and IMAP)
AFFECTING
Email Services (POP3 and IMAP)
STARTED
Jan 17, 04:00 PM (2 months ago)
CLOSED
Mar 01, 10:00 AM (19 days ago)
DESCRIPTION

We're starting the process of moving customers to new back end storage servers. This is a process that is being done as seamlessly as possible and should not be noticed by customers. Customers do not need to make any change to their email programs.

The reason for this work is fourfold: increase the storage capacity we have available, improve resilience, improve performance and improve the ease of further capacity upgrades in the future.

We expect this work to take a few weeks to complete.


Resolution: We are pleased to say that we have completed moving all mailboxes over to our new back-end servers. We still have some work to do to finish off this project, but all customers email is now being served from our new set of servers.

MAINTENANCE Completed New Mail Servers
AFFECTING
New Mail Servers
STARTED
Jan 10, 02:00 PM (2¼ months ago)
CLOSED
Jan 14, 08:00 PM (2 months ago)
DESCRIPTION

We've been working on new email servers and are now ready for customers to test them out. What's new is the storage servers; these give us increased capacity and faster performance and resilience. Customers would not need to make any changes to their email programs and the feature set offered is the same as the existing servers.

If you would like to have your email moved to the new servers then you'll need to be an existing customer with email (IMAP/POP3) services with us. Email your domain in to trial@aa.net.uk

We'll be looking for feedback from customers and we'll be available in IRC during the working day to discuss any problems. That said, our staff have been using the new servers for a few months now and we do not anticipate any problems for customers using the new servers.


Resolution: Thank you to those who have responded. We have replied individually. We plan to migrate out customers to new backend over the coming weeks. We'll add a new post when this process starts - but to reiterate - customers will not need to make any changes on their side.

MAINTENANCE Completed General - low risk
AFFECTING
General - low risk
STARTED
Jan 09, 06:30 AM (2¼ months ago)
CLOSED
Jan 09, 06:48 AM (2¼ months ago)
DESCRIPTION
Related to the PPP drops that affected some TalkTalk customers yesterday (https://aastatus.net/27313) we will be performing some configuration changes and tests. There is a low risk that some TalkTalk connected lines will drop their PPP for a few seconds.
Resolution: This work has finished and there was no impact to customers. We'll add more information to incident https://aastatus.net/27313 later this morning.

MAINTENANCE Completed Server Maintenance
AFFECTING
Server Maintenance
STARTED
Dec 11, 07:45 PM (3¼ months ago)
CLOSED
Dec 11, 10:15 PM (3¼ months ago)
DESCRIPTION
We are needing to upgrade a reboot a few of our servers - most of these will not affect customers but there may be short periods of time where the Support website (support.aa.net.uk) becomes unavailable and when other services are considered 'at risk' at times in the evening.
Resolution: This work has been completed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Nov 22, 03:00 AM (4 months ago)
CLOSED
Dec 19, 01:39 PM (3 months ago)
DESCRIPTION
We are upgrading some routers over night again, and we then plan to do a rolling LNS upgrade. More information about LNS switchovers: https://support.aa.net.uk/LNS_Switches
Resolution: