Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Oct 23, 03:00 AM (29 days ago)
CLOSED
Oct 23, 03:51 AM (29 days ago)
DESCRIPTION
Due to the problems on Tuesday afternoon we have customers unevenly spread across our pool of LNSs. We will move some customers in the early hours of Wednesday morning. These customers will see a drop and reconnect of their service.
Resolution: This work has been completed.

Closed: 29 days ago
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MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Oct 16, 02:00 PM (1 month ago)
CLOSED
Oct 16, 04:18 PM (1 month ago)
DESCRIPTION
We're performing a database migration which will mean the display of broadband usage stats, VoIP Call records (CDRs) and SMS logs will be unavailable on one control pages on the afternoon of 16 October.
Resolution: This work has been reverted.

Closed: 1 month ago
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MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
Oct 07, 05:00 PM (1¼ months ago)
CLOSED
Oct 15, 02:00 PM (1 month ago)
DESCRIPTION
We will be enabling a new transit provider this week - Arelion, AS1299. This is in addition to our three existing transit providers: NTT, Colt (aka Lumen/Level3) and Cogent, as well as multiple peering links. This gives us increased capacity but more importantly it gives us new, diverse routes to the rest of the internet which makes us even better connected to the wider world.
Resolution:

Closed: 1 month ago
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MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Oct 07, 01:00 AM (1½ months ago)
CLOSED
Oct 07, 10:00 AM (1¼ months ago)
DESCRIPTION
Due to various BT works over the past few weeks we have a small number of customers on our 'spare' LNS. We will be moving these customers off during the early hours of Monday 7th October. Customers on the i.Gormless LNS will have their line drop and reconnect.
Resolution: This work has been competed.

Closed: 1¼ months ago
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MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Aug 08, 03:16 PM (3¼ months ago)
CLOSED
Nov 19, 09:00 AM (1¾ days ago)
DESCRIPTION
3G is being phased out by all mobile network operators, and will stop working for our data SIMs in early September. The data SIMs we provide already support 4G. In a small number of cases it is possible that devices are too old to support 4G, in which case the device is sadly obsolete and will need replacing in order to keep connectivity. You will be emailed if we think your SIM is one which is in a device still operating via 3G.
Resolution:

Closed: 1¾ days ago
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MAINTENANCE Completed Quotas
AFFECTING
Quotas
STARTED
Aug 05, 02:30 PM (3½ months ago)
CLOSED
Sep 09, 10:00 AM (2¼ months ago)
DESCRIPTION
Please see the following news page for changes happening to monthly quotas this month: https://www.aa.net.uk/etc/news/update-to-monthly-usage-quotas/
Resolution:

Closed: 2¼ months ago
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MAINTENANCE Completed NAT64
AFFECTING
NAT64
STARTED
Jul 21, 02:00 PM (4 months ago)
CLOSED
Jul 21, 03:40 PM (4 months ago)
DESCRIPTION
We'll be doing a little bit of work on our NAT64 gateways. This will happen during the afternoon/evening of Sunday 21st July. Part of our work will involve testing our failover. There may be short periods of time when the gateway is unavailable. (This is only relevant to those customers who are IPv6 only and specifically make use of our DNS64 and NAT64 services.)
Resolution: This work has been completed.

Closed: 4 months ago
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MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Jul 15, 07:20 AM (4 months ago)
CLOSED
Jul 17, 03:05 PM (4 months ago)
DESCRIPTION
We have an upgrade to our VoIP systems to fix an issue where calls from SIP2SIM to SIP2SIM would lose CLI (show "unknown"). This will be tested over the next few days before being made permanent.
Resolution:

Closed: 4 months ago
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MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jul 11, 11:11 AM (4¼ months ago)
CLOSED
Jul 11, 11:50 AM (4¼ months ago)
DESCRIPTION
At 11:21 we saw a small number of TalkTalk lines drop and reconnect. We're investigating.
Resolution: A TalkTalk backhaul connection failed (twice?) and traffic was re-routed, as a result a small number to TalkTalk connections dropped and reconnected.

Closed: 4¼ months ago
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MAINTENANCE Completed VoIP
AFFECTING
VoIP
STARTED
Jul 10, 03:00 AM (4¼ months ago)
CLOSED
Jul 17, 10:00 AM (4 months ago)
DESCRIPTION
We're upgrading the software on our VoIP servers, we do not anticipate any problems as customers will be moved off the device before the upgrade happens.
Resolution: This work has completed.

Closed: 4 months ago
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