Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed At risk: Broadband
AFFECTING
At risk: Broadband
STARTED
Dec 06, 02:00 AM (2¾ days ago)
CLOSED
Dec 06, 02:58 AM (2¾ days ago)
DESCRIPTION
We will be performing some internal routing changes in preparation for bringing up the second half of our new BT hostlinks. We don't expect this to affect customers and we'll update this post as the work is carried out.
Resolution: This work is complete and there was no customer impact. We still have further work to do before we're able to use this second hostlink, we'll be doing further work in due course which will be posted as planned work.

MAINTENANCE Completed Maidenhead
AFFECTING
Maidenhead
STARTED
Nov 27, 02:00 AM (11¾ days ago)
CLOSED
Nov 27, 03:30 AM (11½ days ago)
DESCRIPTION
We will be bringing up an additional router for our link between London (HEX) and Maidenhead. We expect a small amount or routing interruption as this is done.
Resolution: This work did cause routing problems to maidenhead and we reverted our changes. We will review the cause of this problem during the day with a view to reschedule the work for another day. We apologise for the disruption this caused.

MAINTENANCE Completed Peering
AFFECTING
Peering
STARTED
Nov 21, 09:00 AM (17½ days ago)
CLOSED
Nov 21, 01:21 PM (17¼ days ago)
DESCRIPTION
We will be upgrading our LINX port in Telehouse to 10G during the day on Thursday November 21st. This should not affect customers in any way as we have other LINX ports that will be in use. This is being done to increase our capacity.
Resolution: This work has been completed.

MAINTENANCE Completed Adding Capacity
AFFECTING
Adding Capacity
STARTED
Nov 12, 11:00 AM (26¼ days ago)
CLOSED
Nov 19, 09:00 AM (19½ days ago)
DESCRIPTION
We will be installing two new LNSs to give our network more capacity. These LNSs will be named 'o.gormless' and 'p.gormless', and will bring our LNS count up to 16.
Resolution: The new LNSs are now in full service.

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Nov 07, 07:00 AM (1 month ago)
CLOSED
Nov 07, 07:33 AM (1 month ago)
DESCRIPTION
We will performing a software update and reload of our email servers at 7AM on Thursday 7th November. This is to fix a problem with sieve filters not being replicated across our cluster. We don't expect this to take very long and most email clients shouldn't notice or be affected by the reload.
Resolution:

MAINTENANCE Completed Maidenhead - Colo and some services
AFFECTING
Maidenhead - Colo and some services
STARTED
Oct 18, 01:00 AM (1½ months ago)
CLOSED
Oct 18, 06:15 AM (1½ months ago)
DESCRIPTION

On Friday 18th October from 1AM until 4AM we will be replacing a pair of core network switches in our Maidenhead datacentre.

This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.

We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.

We'll update this post as the work is carried out.

This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.


Resolution: Work has been completed.

MAINTENANCE Completed Maidenhead - Colo and some services
AFFECTING
Maidenhead - Colo and some services
STARTED
Oct 11, 12:00 AM (1¾ months ago)
CLOSED
Oct 11, 03:00 AM (1¾ months ago)
DESCRIPTION

On Friday 11th October from midnight until 3AM we will be replacing a pair of core network switches in our Maidenhead datacentre.

This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.

We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.

We'll update this post as the work is carried out.

This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.


Resolution: This work has been completed.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Oct 10, 10:03 AM (2 months ago)
CLOSED
Nov 15, 10:00 AM (23¼ days ago)
DESCRIPTION

We are increasing our capacity to BT by having new links installed.

This work actually started a few months ago, but the order process takes a long time! We are now at the stages of plugging in cables, configuring devices and then moving customers over.

This will be improving our capacity for our BT based ADSL, VDSL, G.FAST and FTTP circuits. TalkTalk connected circuits are unaffected (They are already using 10G links).

We will keep this status post updated with any work that may be customer affecting, we are also detailing the progress on this page: https://www.aa.net.uk/new-bt-hostlinks/


Resolution: New hostlinks are now fully in service.

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Sep 26, 03:00 PM (2¼ months ago)
CLOSED
Oct 07, 09:00 AM (2 months ago)
DESCRIPTION

We've moved our IRC channel to a new host, if you're lurking in the old channel please update the details:

Host: irc.aachat.net

Port: 6697

Channel: #a&a (and #FireBrick for those interested in FireBrick)

tls: yes, enforced

We are thankful to the admins of the old service (irc.z.je) for the many years of service that they have provided us.


Resolution:

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 11, 01:00 AM (2¾ months ago)
CLOSED
Sep 28, 10:00 AM (2¼ months ago)
DESCRIPTION
From 11th September we will be upgrading the software on our routers. This includes our LNSs too, which will involve a short blip on customer's broadband lines as switch lines over to the upgraded LNSs. The work will take place overnight and will be spread over a couple of weeks. We have more information about LNS switch overs on our support site: https://support.aa.net.uk/LNS_Switches
Resolution: This series of upgrades have been completed.