Last 10 Maintenance posts, sorted by last updated
Order posts by limited to posts

MAINTENANCE Completed New Mail Servers
AFFECTING
New Mail Servers
STARTED
Jan 10, 02:00 PM (13¾ days ago)
CLOSED
Jan 14, 08:00 PM (9½ days ago)
DESCRIPTION

We've been working on new email servers and are now ready for customers to test them out. What's new is the storage servers; these give us increased capacity and faster performance and resilience. Customers would not need to make any changes to their email programs and the feature set offered is the same as the existing servers.

If you would like to have your email moved to the new servers then you'll need to be an existing customer with email (IMAP/POP3) services with us. Email your domain in to trial@aa.net.uk

We'll be looking for feedback from customers and we'll be available in IRC during the working day to discuss any problems. That said, our staff have been using the new servers for a few months now and we do not anticipate any problems for customers using the new servers.


Resolution: Thank you to those who have responded. We have replied individually. We plan to migrate out customers to new backend over the coming weeks. We'll add a new post when this process starts - but to reiterate - customers will not need to make any changes on their side.

MAINTENANCE Completed General - low risk
AFFECTING
General - low risk
STARTED
Jan 09, 06:30 AM (15¼ days ago)
CLOSED
Jan 09, 06:48 AM (15¼ days ago)
DESCRIPTION
Related to the PPP drops that affected some TalkTalk customers yesterday (https://aastatus.net/27313) we will be performing some configuration changes and tests. There is a low risk that some TalkTalk connected lines will drop their PPP for a few seconds.
Resolution: This work has finished and there was no impact to customers. We'll add more information to incident https://aastatus.net/27313 later this morning.

MAINTENANCE Completed Server Maintenance
AFFECTING
Server Maintenance
STARTED
Dec 11, 07:45 PM (1¼ months ago)
CLOSED
Dec 11, 10:15 PM (1¼ months ago)
DESCRIPTION
We are needing to upgrade a reboot a few of our servers - most of these will not affect customers but there may be short periods of time where the Support website (support.aa.net.uk) becomes unavailable and when other services are considered 'at risk' at times in the evening.
Resolution: This work has been completed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Nov 22, 03:00 AM (2 months ago)
CLOSED
Dec 19, 01:39 PM (1 month ago)
DESCRIPTION
We are upgrading some routers over night again, and we then plan to do a rolling LNS upgrade. More information about LNS switchovers: https://support.aa.net.uk/LNS_Switches
Resolution:

MAINTENANCE Completed Ethernet Services (via BT)
AFFECTING
Ethernet Services (via BT)
STARTED
Nov 20, 12:01 AM (2 months ago)
CLOSED
Nov 20, 03:24 AM (2 months ago)
DESCRIPTION
BT have advised us of planned work that will affect customers with Ethernet circuits as follows:

Summary:Upgrade IOMv1 to IOMv3c AND SWAP 10 PORT CARD

Start: 20/11/18 00:01

End:20/11/18 06:00

Maximum expected Downtime:0 Days 3 Hours 0Minutes

We're upgrading some network hardware in the LONDON POPLAR WEST INDIA DOCK region to provide more capacity, and faster throughput. We expect an outage of 50-60 minutes to end-users if all goes well, but this could extend to 2hrs if we have a problem. We plan to be finished by 04:00 , however if we encounter additional problems, service outage could extend to 06:00


Resolution: BT have confirmed that this work was completed by 03:24

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Nov 04, 11:00 AM (2½ months ago)
CLOSED
Nov 04, 12:00 PM (2½ months ago)
DESCRIPTION
We're making a small config change to the email server back ends on Sunday morning. This is expected to be disruptive, but it should only be as far as causing email clients to reconnect. This is a part of ongoing work to improve our email services.
Resolution: This work has been completed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Oct 20, 09:00 AM (3 months ago)
CLOSED
Oct 22, 09:00 AM (3 months ago)
DESCRIPTION
We may be upgrading a couple of routers this weekend. These should cause no issues.
Resolution: This work has been competed.

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Oct 18, 07:00 AM (3 months ago)
CLOSED
Oct 18, 07:38 AM (3 months ago)
DESCRIPTION
We'll be making some minor changes to the configuration of our POP3 and IMAP servers. This is a low risk change and should not affect customers.
Resolution: This work has completed successfully.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Oct 04, 10:00 PM (3½ months ago)
CLOSED
Oct 04, 10:59 PM (3½ months ago)
DESCRIPTION
We will be bringing up a new fibre connection between our Maidenhead and Telehouse datacentre on Thursday evening. This will increase the capacity and resilience of our Maidenhead site. We don't expect this to cause any disruption, but should be considered an 'at risk' period for services that we host in Maidenhead. This includes Email, VoIP and access to the Control Pages.
Resolution: This work has finished.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 28, 03:00 AM (3¾ months ago)
CLOSED
Sep 28, 04:13 AM (3¾ months ago)
DESCRIPTION
Between 03:00 - 05:00 on the 28th September we will be updating software on the A&A core infrastructure. Expect some service disruption during this time.
Resolution: This work has been completed.