Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Nov 10, 01:00 AM (17 days ago)
CLOSED
Nov 10, 07:00 AM (16¾ days ago)
DESCRIPTION
Due to a recent crash on one of our LNSs (G.Gormless) we are going to to move lines off this LNS. This will happen in the early hours of Thursday 10th November, from 1AM. A small number of customers will see their line drop and then reconnect.
Resolution: Completed.

MAINTENANCE Completed At risk
AFFECTING
At risk
STARTED
Nov 05, 03:00 AM (22 days ago)
CLOSED
Nov 05, 03:25 AM (22 days ago)
DESCRIPTION
We will be performing a small change to some of our core network switches overnight. Whilst the risk of this causing a problem is very small we are posting this just in case. As a further precaution, we will be moving BT DSL traffic away from the network devices we are making this configuration change on.
Resolution:

MAINTENANCE Completed A.Gormless
AFFECTING
A.Gormless
STARTED
Oct 25, 05:30 PM (1 month ago)
CLOSED
Oct 26, 06:29 AM (1 month ago)
DESCRIPTION
Due to the problem this afternoon with one of our BT interconnects dropping, we have a larger than normal number of circuits on a single LNS. We are therefore needing to force lines that are connected to 'A.Gormless' so as to spread the load evenly over our pool of 29 LNSs. This will happen at 17:30 and will mean customers we have who are on A.Gormless will see a PPP drop and reconnect. We are needing to do this at short notice and at this time as otherwise there is risk on congestion for those customers.
Resolution: This work has completed, we do apologise for the interruptions.

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Oct 21, 03:00 AM (1 month ago)
CLOSED
Oct 21, 03:46 AM (1 month ago)
DESCRIPTION
We will be performing overnight software upgrades of our "Witless" pool of LNSs. This to apply a fix for the problem we had this morning. Lines will see one or two short PPP drop/reconnects when we carry out the work, from 3AM on Friday morning.
Resolution: This work has completed.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Oct 09, 02:00 AM (1½ months ago)
CLOSED
Oct 16, 10:37 AM (1¼ months ago)
DESCRIPTION

We will be starting software upgrades on our 'Witless' LNSs from Sunday morning. This is in response to a rare bug causing problems.

To do this, we will performing an LNS 're-shuffle' starting Sunday morning, starting from 2AM affecting FTTP and some FTTC circuits. This means we will force a PPP reconnect for these circuits so that the reconnect to a different LNS.

The 'downtime' for each circuit would typically be a few seconds. The time that this happens can be chosen by customers by setting the 'LNS reset' option on our Control Pages.


Resolution: This work finished on 16th October.

MAINTENANCE Completed BT Ethernet
AFFECTING
BT Ethernet
STARTED
Oct 06, 01:00 AM (1¾ months ago)
CLOSED
Oct 06, 04:20 AM (1¾ months ago)
DESCRIPTION
BT have informed us of the following work being carried out that will affect Ethernet circuits (Etherway/Etherflow) . They expect a 2 minute outage in the early hours of October 6th sometime between 1AM and 6AM:

We've found a problem in our core network, so we need to make some changes at multiple sites. Your service outage is expected to be a minor outage lasting less than 2 minutes. There will be loss of capacity during the works as each switch is replaced This will be between 01:01 - 06:00 All work will be completed by 06:00


Resolution: BT say: ' The above change has been completed.'

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Sep 21, 12:00 AM (2 months ago)
CLOSED
Sep 22, 04:36 PM (2 months ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines on the 'Witless' set of LNSs to drop and reconnect when thy are on is updated. We will be doing one LNS a night and the work starts from 1AM. The 'Witless' LNSs manage our FTTP estate as well as some 80M FTTC lines. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches
Resolution: This work has been completed successfully.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 16, 07:00 AM (2¼ months ago)
CLOSED
Sep 16, 07:19 AM (2¼ months ago)
DESCRIPTION
We will be bringing up a new cross-datacentre fibre link between our two London datacentres. (Telehouse and Harbour Exchange) We already have two links, this is a third to further increase resilience. No customer impact is expected.
Resolution: Change reverted due to problems.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Aug 24, 02:00 AM (3 months ago)
CLOSED
Aug 24, 05:00 AM (3 months ago)
DESCRIPTION
We will be upgrading the software on the router that manages our L2TP service (l2tp.aa.net.uk). This will cause services to disconnect a couple of times whilst this happens. This work will happen on Wednesday morning between 2AM and 6:30AM and cause around 10 minutes of disruption.
Resolution: This work has been completed.

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Aug 08, 04:50 PM (3½ months ago)
CLOSED
Aug 31, 10:54 AM (2¾ months ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. Due to the number of LNSs this will last a few weeks. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches
Resolution: