Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Jan 29, 06:00 AM (8½ hours ago)
CLOSED
Jan 29, 07:28 AM (7 hours ago)
DESCRIPTION
We will be carrying out some work Wednesday morning from 6AM through to 8AM as part of bringing up new hostlinks to BT. We do not expect this to have an impact on services, but it is a period where work is being carried out on our core network and so is considered an 'at risk' period of time.
Resolution:

Closed: 7 hours ago
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MAINTENANCE Completed Extra Capacity
AFFECTING
Extra Capacity
STARTED
Jan 21, 09:00 AM (8 days ago)
CLOSED
Jan 21, 04:30 PM (7¾ days ago)
DESCRIPTION
We have upgraded our LINX LON1 peering port in Telehouse to 10G. This increases our capacity and more importantly our resilience. We now have 10G ports to LINX in two separate locations.
Resolution:

Closed: 7¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Jan 19, 07:00 AM (10¼ days ago)
CLOSED
Jan 19, 07:31 AM (10¼ days ago)
DESCRIPTION
We will be carrying out some work Sunday morning from 7AM through to 9AM as part of bringing up new hostlinks to BT. We do not expect this to have an impact on services, but it is a period where work is being carried out on our core network and so is considered an 'at risk' period of time.
Resolution:

Closed: 10¼ days ago
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MAINTENANCE Completed Email services
AFFECTING
Email services
STARTED
Jan 09, 07:00 AM (20¼ days ago)
CLOSED
Jan 09, 07:27 AM (20¼ days ago)
DESCRIPTION
We will be carrying out tests of some internal systems on Thursday morning from 7AM through to 7:30AM. These tests may have a small impact of connectivity to other services, namely POP3 and IMAP for email. Any disruption should be short lived and not noticeable.
Resolution:

Closed: 20¼ days ago
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MAINTENANCE Completed At risk: Broadband
AFFECTING
At risk: Broadband
STARTED
Dec 17, 02:00 AM (1¼ months ago)
CLOSED
Dec 17, 02:28 AM (1¼ months ago)
DESCRIPTION
Further to https://aastatus.net/32613 We will be performing some further internal routing changes in preparation for bringing up the second half of our new BT hostlinks. We don't expect this to affect customers and we'll update this post as the work is carried out.
Resolution:

Closed: 1¼ months ago
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MAINTENANCE Completed Maidenhead, VoIP, Colo, some email
AFFECTING
Maidenhead, VoIP, Colo, some email
STARTED
Dec 17, 02:00 AM (1¼ months ago)
CLOSED
Dec 16, 11:16 AM (1¼ months ago)
DESCRIPTION
We will be performing disruptive maintenance on the connectivity of our Maidenhead site. This will affect customer hosted servers, VoIP and some outbound email.
Resolution: This work has been postponed until further notice. We will publish a new date in the new year.

Closed: 1¼ months ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Dec 12, 01:00 AM (1½ months ago)
CLOSED
Dec 12, 07:00 AM (1½ months ago)
DESCRIPTION
We have added an additional LNS (the router that broadband lines connect to). We will be moving lines on to the new LNS and re-distributing other lines overnight. This will mean a brief PPP reconnect as this happens. Time this happens is usually 1AM, but this can be adjusted on the control pages (the 'LNS reset' option).
Resolution: This work was completed as planned.

Closed: 1½ months ago
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MAINTENANCE Completed Maidenhead, VoIP, Colo, some email
AFFECTING
Maidenhead, VoIP, Colo, some email
STARTED
Dec 10, 02:00 AM (1½ months ago)
CLOSED
Dec 10, 05:51 AM (1½ months ago)
DESCRIPTION

We will be performing disruptive maintenance on the connectivity of our Maidenhead site. This will affect customer hosted servers, VoIP and some outbound email.

Resolution: We've completed the work for today. We only managed to do half of the jobs we wanted, so will schedule another time for the rest.

Closed: 1½ months ago
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MAINTENANCE Completed Opening times
AFFECTING
Opening times
STARTED
Dec 06, 01:00 PM (1¾ months ago)
CLOSED
Jan 02, 11:00 PM (26½ days ago)
DESCRIPTION

Here are the dates that our office is open and closed over the Christmas and new year period. When we're open we will have staff available via our usual channels (Phone, IRC, Email, webchat etc).


December:
Fri 20th 8-6
Sat 21st 10-2
Sun 22nd Closed
Mon 23rd 8-6
Tue 24th 8-2
Wed 25th Closed
Thu 26th Closed
Fri 27th 9-4
Sat 28th Closed
Sun 29th Closed
Mon 30th 9-4
Tue 31st 9-2

January:
Wed 1st  Closed
Thu 2nd 8-6, and then back to normal hours
Resolution:

Closed: 26½ days ago
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MAINTENANCE Completed At risk: Broadband
AFFECTING
At risk: Broadband
STARTED
Dec 06, 02:00 AM (1¾ months ago)
CLOSED
Dec 06, 02:58 AM (1¾ months ago)
DESCRIPTION
We will be performing some internal routing changes in preparation for bringing up the second half of our new BT hostlinks. We don't expect this to affect customers and we'll update this post as the work is carried out.
Resolution: This work is complete and there was no customer impact. We still have further work to do before we're able to use this second hostlink, we'll be doing further work in due course which will be posted as planned work.

Closed: 1¾ months ago
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