Last 10 Maintenance posts, sorted by last updated
Order posts by limited to posts

MAINTENANCE Completed Systems
AFFECTING
Systems
STARTED
Mar 22, 06:00 AM (9 days ago)
CLOSED
Mar 22, 07:08 AM (8¾ days ago)
DESCRIPTION
We are re-routing some of our internal connectivity which will put internal database connectivity at risk for some services. We do not expect any disruption to those services, but it may cause minor issues such as delays in updates from the control pages becoming live. We aim to have this work completed by 8am on Wednesday the 22nd of March.
Resolution: This work has been completed successfully.

Closed: 8¾ days ago
View full details

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Mar 08, 06:00 AM (23 days ago)
CLOSED
Mar 08, 01:22 PM (22½ days ago)
DESCRIPTION
We are upgrading some of our internal links which will put internal database connectivity at risk for some services. We do not expect any disruption to those services, but it may cause minor issues such as delays in updates from the control pages becoming live. We aim to have this work completed by 8am on Wednesday the 8th of March.
Resolution:

Closed: 22½ days ago
View full details

MAINTENANCE Completed Ethernet services
AFFECTING
Ethernet services
STARTED
Mar 02, 02:00 AM (29 days ago)
CLOSED
Mar 09, 02:57 AM (22 days ago)
DESCRIPTION

We will be upgrading the two routers that provide service to our Ethernet 'leased-line' customers. This is a physical router upgrade from a FireBrick FB6000 to a FireBrick FB9000.

There should be minimal interruption to service as we will move traffic to the resilient/spare router whilst we perform the work.

This work will be done in three stages, on separate weeks as follows:.

Stage one will happen overnight on Thursday 2nd March, where we will move traffic on the the backup router.

Stage two will happen overnight on Thursday 9th March, where we will move traffic on to the new, primary, router.

Stage three will happen after a couple of weeks, where we will upgrade the backup router to a FireBrick FB9000.

Resolution: This work has been completed. Stage three will be planned as a separate status post shortly.

Closed: 22 days ago
View full details

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Mar 01, 12:00 AM (30¼ days ago)
CLOSED
Mar 08, 07:50 AM (22¾ days ago)
DESCRIPTION
As per our news article, we're increasing the speed and monthly quota of our L2TP service. The Quota change will start on March 1st. More details here: https://www.aa.net.uk/etc/news/l2tp-service-speed-and-quota-upgrades/
Resolution:

Closed: 22¾ days ago
View full details

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Feb 22, 04:00 AM (1¼ months ago)
CLOSED
Feb 22, 04:30 AM (1¼ months ago)
DESCRIPTION
We will be moving connections on our l2tp.aa.net.uk service over to the primary router - this will involve forcing the sessions to reconnect. This will be done at 4AM to minimise disruption.
Resolution: This was completed.

Closed: 1¼ months ago
View full details

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Feb 02, 04:00 AM (2 months ago)
CLOSED
Feb 04, 09:00 AM (1¾ months ago)
DESCRIPTION
We are performing upgrades on the 'Witless' set of LNSs this week. This will mean a PPP reconnect in the early ours of the morning for customers with CityFibre, BT FTTP, G.Fast and some 80M FTTC.
Resolution: This series of upgrades has been completed.

Closed: 1¾ months ago
View full details

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jan 27, 03:00 AM (2 months ago)
CLOSED
Jan 27, 03:52 AM (2 months ago)
DESCRIPTION
We will be performing some overnight work on our L2TP (l2tp.aa.net.uk) service. The work involves moving the main IP address that customers connect to from a FB6000 router to a FB9000 router. This work will cause connections to drop for a couple of minutes between 3AM and 4AM.
Resolution: This has been completed. L2TP circuits are now being terminated on a different router. Any problems please contact Support.

Closed: 2 months ago
View full details

MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jan 09, 10:11 AM (2¾ months ago)
CLOSED
Jan 11, 03:00 AM (2½ months ago)
DESCRIPTION
TalkTalk are doing work on their infrastructure in Telehouse which includes a reboot of one of their core routers. We will move traffic away from this link the day before so as to prevent our customers from being affected by this work.
Resolution: This was completed without incident.

Closed: 2½ months ago
View full details

MAINTENANCE Completed BT and TT
AFFECTING
BT and TT
STARTED
Jan 09, 12:01 AM (2¾ months ago)
CLOSED
Feb 28, 11:42 AM (30¾ days ago)
DESCRIPTION
Both TalkTalk and BT have overnight work planned for various areas of the country over the next couple of weeks. A small number of customers may see their connection drop for a few minutes between the hours of midnight and 5AM.
Resolution:

Closed: 30¾ days ago
View full details

MAINTENANCE Completed Witless LNS
AFFECTING
Witless LNS
STARTED
Dec 13, 01:00 AM (3½ months ago)
CLOSED
Dec 22, 04:20 PM (3¼ months ago)
DESCRIPTION
We are performing overnight software upgrades on our "Witless" set of LNSs this week. This set of LNSs carry the traffic of our FTTP, CityFibre and some VDSL services. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. More information about LNS switchovers, and to control the time your line is forced to reconnect, please see: https://support.aa.net.uk/LNS_Switches
Resolution:

Closed: 3¼ months ago
View full details