Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Mar 15, 04:00 AM (4 days ago)
CLOSED
Mar 15, 04:00 AM (4 days ago)
DESCRIPTION
We will be moving lines off the Z.Witless LNS at 4AM. They will reconnect to a different LNS.
Resolution: This work was completed.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Mar 14, 03:00 AM (5¼ days ago)
CLOSED
Mar 14, 03:10 AM (5¼ days ago)
DESCRIPTION
We will be performing software upgrades on our L2TP routers - l2tp.aa.net.uk. These will be scheduled for between 3AM and 4:30AM on Thursday this week. L2TP customers will see their connection drop and reconnect twice during this period.
Resolution: This was completed at 03:10

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Mar 13, 03:00 AM (6¼ days ago)
CLOSED
Mar 13, 04:30 AM (6 days ago)
DESCRIPTION
We will be performing overnight upgrades of V.Gormless and W.Gormless on 13th and 14th March between 3AM and 4:30AM. Customers on these will see their connection drop and reconnect a few seconds later.
Resolution: This has been completed.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Mar 01, 03:00 AM (18¼ days ago)
CLOSED
Mar 01, 04:44 AM (18 days ago)
DESCRIPTION

We have work planned for the early hours of Friday morning that entails upgrading software on our LNSs and moving CityFibre and higher-speed BT/TalkTalk services on to separate pools of routers (LNSs) at our side.

In practice this will mean that most customers with speeds of 80Mb/s and above will experience a few PPP drops and reconnects between 3AM and 5AM as we carry out the work.

This is related to the hardware hangs we've been experiencing: https://aastatus.net/42608 and it will help us further investigate this ongoing issue.


Resolution: This work has been completed.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 17, 01:00 AM (1 month ago)
CLOSED
Feb 19, 01:52 AM (29¼ days ago)
DESCRIPTION

During the early hours of Saturday 16th and Sunday 17th we will be performing some software upgrades and rebalancing of customers that are currently on the A, B, C, G, Y, Z LNSs.

The aim here is upgrade the software on some of them and to spread the customers a bit more evenly over them. Customers on X will remain as is.
Resolution: This work has been completed - Some lines were moved to different LNSs in the early hours of Saturday and Monday.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 16, 12:30 PM (1 month ago)
CLOSED
Feb 16, 12:40 PM (1 month ago)
DESCRIPTION
The very small number of customers on G.gormless had their service drop and reconnect caused by the LNS locking up.
Resolution:

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 11, 04:00 AM (1¼ months ago)
CLOSED
Feb 11, 05:00 AM (1¼ months ago)
DESCRIPTION
In the early hours of Sunday morning (4AM and 4:30AM) we will be performing a software upgrade on G.Gormless and Y.Witless. This will cause a drop for the small number of customers on these LNSs, but they will reconnect quickly. This software add a bit more logging to aid our diagnostics.
Resolution: This has been completed.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 10, 02:00 AM (1¼ months ago)
CLOSED
Feb 10, 10:00 AM (1¼ months ago)
DESCRIPTION

This week we have installed three additional FB9000 LNSs. These are: A.Gormless, B.Gormless, C.Gormless. These are in addition to the existing: G.Gormless, X.Witless, Y.Witless Z.Witless which are all used for customers on faster circuits (80M and above).

As of Friday 9th customers (with 80M and above connections) are mostly connected to G, X, and Y.

During the early hours of Saturday 10th and Sunday 11th we will rebalance customers that are currently on G and Y over to A, B, C, G, Y, Z - the aim here is to spread the load so fewer customers are on each LNS which means fewer customers will be affected if the LNS locks-up. Customer on X will remain as is.


Resolution: This work has been completed.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 03, 01:00 AM (1½ months ago)
CLOSED
Feb 05, 06:20 PM (1¼ months ago)
DESCRIPTION
We are making plans to replace a few more of the "Gormless" LNSs with FireBrick FB9000 models. In order to free up these LNSs we will be moving the small number of customers that are currently on A, B & C Gormless to other LNS. This will happen in the early hours of Saturday and Sunday morning.
Resolution: a, b, c Gormless are free of customers. We will plan to swap these over to FB9000 on Wednesday.

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 02, 10:00 AM (1½ months ago)
CLOSED
Feb 02, 10:32 AM (1½ months ago)
DESCRIPTION

We will be making live a new LNS called "G.Gormless" and adding it to the pool of LNS for our faster lines. This will complement the existing X, Y & Z Witless LNSs.


Resolution: G.Gormless is now live.