Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Email servers
AFFECTING
Email servers
STARTED
Jun 16, 08:00 AM (3 months ago)
CLOSED
Jun 16, 08:27 AM (3 months ago)
DESCRIPTION

We will be performing a software upgrade to our POP3 and IMAP servers on Sunday 16th June from 8AM.

The nature of this work requires that all the servers in the cluster need to be upgraded at the same time, this means there will be a period of around 15 minutes where POP3 and IMAP access to email will be unavailable.

We will update this post as the work is carried out


Resolution: This work has been completed. (it wasn't an Exim CVE-2019-10149 upgrade, as that had already been done!)

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Jun 16, 03:00 AM (3 months ago)
CLOSED
Jun 16, 04:41 AM (3 months ago)
DESCRIPTION

On Sunday 16th June between 3am - 5am we will be carrying out general core network maintenance.

We expect there to be some disruption during this time.


Resolution: This work has been completed.

MAINTENANCE Completed General Server Maintenance
AFFECTING
General Server Maintenance
STARTED
May 20, 10:00 PM (4 months ago)
CLOSED
May 23, 11:30 PM (3¾ months ago)
DESCRIPTION

We will be performing general maintenance on the bulk of our servers. Most of this will not affect customers, but there may be times when some services (eg our control pages) will be offline for a short while.

This work won't affect general internet access.

The work will take place from 10PM through to 11:30PM on 20th, 21st, 22nd and 23rd May. Staff will post in IRC when the work is starting and what, if anything, it it likely to affect.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
May 18, 02:00 AM (4 months ago)
CLOSED
Jun 05, 11:35 AM (3½ months ago)
DESCRIPTION
We are doing some routine router upgrades, starting tonight.
Resolution: This work has completed successfully.

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Apr 07, 03:00 AM (5¼ months ago)
CLOSED
Apr 07, 03:50 AM (5¼ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 7th April we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband and TalkTalk Ethernet services.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 24, 03:00 AM (5¾ months ago)
CLOSED
Mar 24, 04:40 AM (5¾ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 24th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 17, 03:00 AM (6 months ago)
CLOSED
Mar 17, 04:31 AM (6 months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 17th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution: Upgrades completed - there are more next Sunday morning.

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Mar 15, 03:00 AM (6 months ago)
CLOSED
Mar 15, 04:06 AM (6 months ago)
DESCRIPTION

Between 03:00 - 05:00 Friday 15th we will be upgrading software some of our switch stacks in MH.

We expect this to cause some minor disruption to customer collocation and web hosting during this time.


Resolution: This is now closed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 06, 12:00 AM (6¼ months ago)
CLOSED
Apr 14, 12:00 AM (5 months ago)
DESCRIPTION
We have some rolling upgrades planned for this month. These are normally done in the night, and usually not disruptive. We are however expecting to also update LNSs which cause PPP session to move in the night as usual, causing few seconds outage. Thank you for your patience.
Resolution:

MAINTENANCE Completed Email - POP3 collections
AFFECTING
Email - POP3 collections
STARTED
Feb 11, 08:00 AM (7¼ months ago)
CLOSED
Mar 07, 08:16 AM (6¼ months ago)
DESCRIPTION

We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.

Please do get in touch with us if you have any questions or concerns about this though.


Resolution: