Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jun 25, 02:00 PM (8½ days ago)
CLOSED
Jun 26, 05:16 AM (8 days ago)
DESCRIPTION
We will be performing overnight upgrades on our L2TP routers - L2TP customers will see a short drop of their connection as this work happens. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June with similar work happening on Monday 30th and Tuesday 1st July.
Resolution: This work will be revisited at.a future time after investigations in to the problems we saw have been completed.

MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
May 20, 01:00 AM (1½ months ago)
CLOSED
Jun 17, 09:01 AM (16¾ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs and L2TP/BGP routers, starting Tuesday 20th May. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This round of work has been completed.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
May 02, 06:00 PM (2 months ago)
CLOSED
May 07, 08:10 AM (1¾ months ago)
DESCRIPTION
We'll be performing some work on our L2TP routers (l2tp.aa.net.uk). Customers may see a couple of drop and reconnect events over the weekend as we move customers between routers and install an additional router.
Resolution: This work has been completed. The new L2TP router will be bought online next week.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 21, 03:00 PM (3¼ months ago)
CLOSED
Mar 31, 09:20 AM (3 months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our BGP routers. Starting Saturday 22nd March. Routing tables update before a restart so there should be minimal impact to traffic.
Resolution: This work has been completed. However, we expect to start another upgrade process shortly as there are some new features we'd like to start using that are in later software.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Mar 15, 08:00 AM (3½ months ago)
CLOSED
Mar 31, 09:22 AM (3 months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs, starting Sunday 16th March. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This work has been completed.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Feb 14, 12:00 PM (4½ months ago)
CLOSED
Feb 18, 03:00 AM (4½ months ago)
DESCRIPTION

Happening Monday and Tuesday early mornings:

Most of our LNSs have extra diagnostic and debugging hardware installed which has been used to help us track down the problems we were having with them in early 2024. We are now in a position where we can remove this. We have planned to do this work over two nights: the early hours of February 17th and 18th.

This work will involve us moving customers off the LNSs as we do the work. In practice this means customer connections will experience a drop and reconnect at around 1AM and 4AM on the 17th and 18th February.


Resolution: This work was completed at around 3AM pn Tuesday morning.

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Feb 12, 01:00 AM (4¾ months ago)
CLOSED
Jan 29, 11:35 AM (5 months ago)
DESCRIPTION

BT are performing "Simultaneous Upgrades" which will affect all BT ADSL, VDSL and FTTP services during the early hours of February 12th. It is disappointing that this work is a multi-site activity as we have multiple links to BT in multiple datacentres so as to prevent outages when BT have work to do.

They say:

Start: 2025-02-12 00:01. We're simultaneously upgrading some 21C network software across multiple sites. The PW window is from 00:01 until 07:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the devices to the new version of code. This will cause an outage to all customers of up to 15 minutes whilst the device restarts. However, if roll-back is required, the outage could exceed 1hr. All work will be complete by 07:00.

In practice, we expect customers with BT provided connections to drop and reconnect a couple of times in the early hours of February 12th.


Resolution: CANCELLED! This notification fas sent to us by BT in error - their work is not expected to affect our services at all.

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Feb 10, 09:00 AM (4¾ months ago)
CLOSED
Feb 18, 02:11 PM (4½ months ago)
DESCRIPTION
We will be doing work on our email servers which should not affect customers. The work involves rebuilding one of the two back end file stores and will be taking place across multiple days.
Resolution: The initial set of work has been completed successfully and without any customer impact. We'll be doing further work in a couple of weeks time, and will post a new status post nearer the time.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jan 18, 04:00 AM (5½ months ago)
CLOSED
Jan 18, 07:22 AM (5½ months ago)
DESCRIPTION
We will be upgrading the software on one of our L2TP servers over the weekend. This means moving customers between routers at 4AM on Saturday and 4AM on Sunday. This will cause a brief outage as customers reconnect.
Resolution: The router was upgraded and put back in to service at 7AM Saturday and lines were moved back then (Earlier than originally planned)

MAINTENANCE Completed Office
AFFECTING
Office
STARTED
Nov 28, 02:00 PM (7 months ago)
CLOSED
Jan 06, 03:00 PM (5¾ months ago)
DESCRIPTION

Here are our office opening times over Christmas and new year:

  • Mon 23rd: Normal hours (8-6)
  • Tue 24th: 8-3
  • Wed 25th: Closed
  • Thurs 26th: Closed
  • Fri 27th: 9-5
  • Sat 28th: 10-2
  • Sun 29th: Closed
  • Mon 30th: 9-5
  • Tues 31st: 8-3
  • Wed 1st: Closed
  • Thurs 2nd: back to normal (8-6)

Resolution: