Our carrier for incoming calls to 07 numbers has scheduled maintenance on their platform that will affect incoming calls. This only affects our customers who have an 07 number from us.Start time: 2020-10-23 22:00 End time: 2020-10-23 22:30
Affected services: Whilst every effort will be made to reroute call traffic before this maintenance, some in-progress inbound and outbound calls may be dropped and will not automatically re-establish.
One of our London datacentres is planning maintenance on the power feeds that supply one of our racks. This work involves transferring our power feeds to new new electrical infrastructure and will mean we lose one of our power feeds at a time whilst they do that.
We have two power feeds and they will be moved over one at a time. There should be no customer impact as most of our equipment use both power feeds, but this is a period of "at risk".
The work will happen during Sunday 6th September.
Due to the power outage at Harbour Exchange https://aastatus.net/36892; many broadband circuits were moved to other LNSs.
Now that service has been restored, we need to re-balance sessions over all available LNSs to reduce possible congestion issues.
Over the next 2 hours we will be clearing sessions that are currently on the wrong LNS.
Downtime should be minimal. We apologise for the inconvenience.