Last 10 Maintenance posts, sorted by last updated
Order posts by limited to posts

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Aug 24, 01:15 AM (26 days ago)
CLOSED
Aug 24, 04:00 AM (25¾ days ago)
DESCRIPTION
One of our IRC servers (irc-b) is scheduled for a reboot and this may disrupt some customers. The server has already been taken out of DNS so as to reduce the impact of this work.
Resolution: The work was completed successfully.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Aug 18, 12:01 AM (1 month ago)
CLOSED
Aug 18, 08:06 AM (1 month ago)
DESCRIPTION

A part of a change to BT's UK core network they are performing work that will, unfortunately, impact all our BT DSL services (ADSL, FTTC G.FAST, FTTP) in the early hours of 18th August as follows:

BT are upgrading some 21C network software in Multiple Sites. The outage to all customers will be approx 15 minutes whilst the device is rebooted. This could extend to 1 hour if roll back is required to reboot to the old code. The downtime will start some time after 01:00 We plan to be finished by 04:00 , however if we encounter additional problems, service outage could extend to 06:00

For resilience, we have separate links to BT which are provided in different datacentres and which lead back to different BT exchanges. This should mean than we can carry on working during BT planned works or core network outages, however this is not the case this time. We are disappointed that this work is seemingly needed to be done to all our links to BT at the same time.

Customers with services via TalkTalk will be unaffected by this.


Resolution: BT have completed their work. Unexpectedly, It it not affect any of our services. All our links to BT remained operating as normal during their work.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Jul 21, 03:40 PM (1¾ months ago)
CLOSED
Aug 16, 10:51 AM (1 month ago)
DESCRIPTION

To increase our capacity we are adding three additional LNS routers. These are the routers that broadband lines connect to.

New connections from this afternoon may land on these but we will be performing a 're-balance' of all lines over all our LNSs next week during the early hours of the mornings. This involves forcing connection to re-connect (PPP Kill) and so will mean a brief interruption to service from 4AM.


Resolution: This has been completed.

MAINTENANCE Completed Maidenhead
AFFECTING
Maidenhead
STARTED
Jul 15, 02:00 AM (2 months ago)
CLOSED
Jul 15, 03:52 AM (2 months ago)
DESCRIPTION
We'll be performing a number configuration changes on our Maidenhead network to bring up extra connectivity to our London datacentres. This will start from 2AM on Thursday 15th July. This work is being done out of hours to minimise the impact this will have on customers.
Resolution: This work has been completed.

MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Jul 04, 10:00 AM (2½ months ago)
CLOSED
Jul 04, 11:32 AM (2½ months ago)
DESCRIPTION
The accounts section of the control pages will be taken offline for maintenance in the morning of Sunday the 4th of July. No impact on any other aspect of the control pages or services is expected.
Resolution:

MAINTENANCE Completed Maidenhead Services
AFFECTING
Maidenhead Services
STARTED
Jul 01, 08:30 PM (2½ months ago)
CLOSED
Jul 02, 01:15 AM (2½ months ago)
DESCRIPTION

In relation to https://aastatus.net/40946 we will be performing a number of configuration changes this evening. This will happen from 8:30PM. We don't expect any customer impact as the changes should be seamless.

Services this applies to is: customer collocation, VoIP services, Control Page access.


Resolution: This work has been completed. The incident: https://aastatus.net/40946 will continue to monitor the situation in Maidenhead.

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Jun 23, 08:00 PM (2¾ months ago)
CLOSED
Jun 25, 08:47 AM (2¾ months ago)
DESCRIPTION

One of our transit providers (Lumen) are performing critical maintenance on their fibres that provide some of our Internet connectivity in our Telehouse datacentre. This will mean that one of our transit links will be taken down for the period of their work:

Starting: 2021-06-23 22:00 until 2021-06-24 06:00

We have multiple transit providers and do not anticipate that this will affect our customers.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
May 29, 02:00 AM (3½ months ago)
CLOSED
May 29, 04:28 PM (3½ months ago)
DESCRIPTION
One of our fibres that link our two datacentres in London is showing errors and has a fibre clean scheduled for Saturday 29th May between 2AM and 5AM. This work is being carried out by the fibre provider. Service should not be affected, but this is a period of greater risk than usual.
Resolution: We'r awaiting an update from the fibre maintainer and then we will retest.

MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
May 26, 05:00 AM (3¾ months ago)
CLOSED
May 26, 09:00 AM (3¾ months ago)
DESCRIPTION
We have been advised by our mobile carrier that they will be performing maintenance on their SMSC gateway that will affect incoming/outgoing SMS during the 2 hour PEW window, we don't expect any messages Wil be lost but we'll be monitoring the works closely. This affects 07 numbers
Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
May 25, 09:00 AM (3¾ months ago)
CLOSED
May 27, 01:53 PM (3¾ months ago)
DESCRIPTION
This work is a re-schedule of: https://aastatus.net/39513. For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 26th May between midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 26th May, but we'll be moving traffic to Telehouse the day before.
Resolution: We bought our BT links back in to service this morning.