Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Maidenhead - Colo and some services
AFFECTING
Maidenhead - Colo and some services
STARTED
Oct 18, 01:00 AM (3½ days ago)
CLOSED
Oct 18, 06:15 AM (3¼ days ago)
DESCRIPTION

On Friday 18th October from 1AM until 4AM we will be replacing a pair of core network switches in our Maidenhead datacentre.

This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.

We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.

We'll update this post as the work is carried out.

This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.


Resolution: Work has been completed.

MAINTENANCE Completed Maidenhead - Colo and some services
AFFECTING
Maidenhead - Colo and some services
STARTED
Oct 11, 12:00 AM (10½ days ago)
CLOSED
Oct 11, 03:00 AM (10½ days ago)
DESCRIPTION

On Friday 11th October from midnight until 3AM we will be replacing a pair of core network switches in our Maidenhead datacentre.

This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.

We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.

We'll update this post as the work is carried out.

This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.


Resolution: This work has been completed.

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Sep 26, 03:00 PM (25 days ago)
CLOSED
Oct 07, 09:00 AM (14¼ days ago)
DESCRIPTION

We've moved our IRC channel to a new host, if you're lurking in the old channel please update the details:

Host: irc.aachat.net

Port: 6697

Channel: #a&a (and #FireBrick for those interested in FireBrick)

tls: yes, enforced

We are thankful to the admins of the old service (irc.z.je) for the many years of service that they have provided us.


Resolution:

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 11, 01:00 AM (1¼ months ago)
CLOSED
Sep 28, 10:00 AM (23¼ days ago)
DESCRIPTION
From 11th September we will be upgrading the software on our routers. This includes our LNSs too, which will involve a short blip on customer's broadband lines as switch lines over to the upgraded LNSs. The work will take place overnight and will be spread over a couple of weeks. We have more information about LNS switch overs on our support site: https://support.aa.net.uk/LNS_Switches
Resolution: This series of upgrades have been completed.

MAINTENANCE Completed Email servers
AFFECTING
Email servers
STARTED
Jun 16, 08:00 AM (4 months ago)
CLOSED
Jun 16, 08:27 AM (4 months ago)
DESCRIPTION

We will be performing a software upgrade to our POP3 and IMAP servers on Sunday 16th June from 8AM.

The nature of this work requires that all the servers in the cluster need to be upgraded at the same time, this means there will be a period of around 15 minutes where POP3 and IMAP access to email will be unavailable.

We will update this post as the work is carried out


Resolution: This work has been completed. (it wasn't an Exim CVE-2019-10149 upgrade, as that had already been done!)

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Jun 16, 03:00 AM (4 months ago)
CLOSED
Jun 16, 04:41 AM (4 months ago)
DESCRIPTION

On Sunday 16th June between 3am - 5am we will be carrying out general core network maintenance.

We expect there to be some disruption during this time.


Resolution: This work has been completed.

MAINTENANCE Completed General Server Maintenance
AFFECTING
General Server Maintenance
STARTED
May 20, 10:00 PM (5 months ago)
CLOSED
May 23, 11:30 PM (4¾ months ago)
DESCRIPTION

We will be performing general maintenance on the bulk of our servers. Most of this will not affect customers, but there may be times when some services (eg our control pages) will be offline for a short while.

This work won't affect general internet access.

The work will take place from 10PM through to 11:30PM on 20th, 21st, 22nd and 23rd May. Staff will post in IRC when the work is starting and what, if anything, it it likely to affect.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
May 18, 02:00 AM (5 months ago)
CLOSED
Jun 05, 11:35 AM (4½ months ago)
DESCRIPTION
We are doing some routine router upgrades, starting tonight.
Resolution: This work has completed successfully.

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Apr 07, 03:00 AM (6½ months ago)
CLOSED
Apr 07, 03:50 AM (6½ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 7th April we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband and TalkTalk Ethernet services.


Resolution:

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 24, 03:00 AM (6¾ months ago)
CLOSED
Mar 24, 04:40 AM (6¾ months ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 24th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution: