Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Christmas and New Year
AFFECTING
Christmas and New Year
STARTED
Dec 18, 09:00 AM (26¾ days ago)
CLOSED
Jan 06, 12:55 PM (7½ days ago)
DESCRIPTION
Here's our opening times over Christmas and new year:
  • Tuesday 23rd: Normal, 8AM-6PM
  • Wednesday 24th: Early finish, 8AM-2PM
  • Thursday 25th: Closed
  • Friday 26th: Closed
  • Saturday 27th: Closed
  • Sunday 28th: Closed
  • Monday 29th: Shorter, 9AM-5PM
  • Tuesday 30th: Shorter, 9AM-5PM
  • Wednesday 31st: Early finish, 9AM-2PM
  • Thursday 1st: Closed
  • Friday 2nd: Normal, 8AM-6PM
  • Saturday 3rd: Normal, 10Am-2PM
You'll be able to contact us during these times over the festive period, in the usual ways - IRC, Phone, email.
Resolution:

Closed: 7½ days ago
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MAINTENANCE Completed City Fibre
AFFECTING
City Fibre
STARTED
Dec 09, 12:01 AM (1 month ago)
CLOSED
Dec 10, 09:11 AM (1 month ago)
DESCRIPTION
Planned maintenance - Bournemouth, Christchurch & Poole areas. Users can expect a brief outage as hardware is rebooted after firmware upgrades.
Resolution:

Closed: 1 month ago
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MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Dec 03, 09:00 AM (1¼ months ago)
CLOSED
Dec 03, 02:26 PM (1¼ months ago)
DESCRIPTION
We will be doing some non-service affecting work on our email (POP3 and IMAP) servers. The work involves reconfiguring how our backend mail stores synchronise mailboxes between each other. We do not anticipate this to be service affecting hence doing this work during the day.
Resolution: Monitoring shows no problems and a vast improvement in the speed of syncing mail between our servers.

Closed: 1¼ months ago
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MAINTENANCE Completed Data SIMs
AFFECTING
Data SIMs
STARTED
Nov 29, 09:00 AM (1½ months ago)
CLOSED
Dec 12, 03:54 PM (1 month ago)
DESCRIPTION

Our old Data SIM service is due to be switched off by the network provider this weekend. Affected customers have already been posted new 'Bluewave' SIMs, and many customers have already swapped over. This post is here in case customers are unaware of this happening.

There is information on our News page regarding the need for the SIM swap. If customers are having problems then please do email us over the weekend or get in touch with us on Saturday (10am-2pm) or during the week.

UPDATE: SIMs did not drop at the weekend as expected. This means customers have a bit more time to migrate to the new SIMs. We're not sure when the old SIM service will stop working though.

Resolution: The OLD Data SIM service has now officially ceased. Customers have been sent replacement SIMs. If you have trouble with the new SIMs then please do get in touch with us.

Closed: 1 month ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Nov 24, 03:15 AM (1½ months ago)
CLOSED
Nov 24, 03:30 AM (1½ months ago)
DESCRIPTION
On Monday 24th November, at 3:15AM we will be upgrading the software on one of our L2TP servers (l2tp.aa.net.uk) This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: The upgrade completed successfully.

Closed: 1½ months ago
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MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Nov 19, 09:00 PM (1¾ months ago)
CLOSED
Nov 20, 07:05 AM (1¾ months ago)
DESCRIPTION
BT have planned work on one of the fibre pairs on one of our hostlinks. We will take this link out of service to avoid disruption to customers.
Resolution: The disruption between 02:29 and 02:37 was caused by BT's Planned work. However, a communications error on our side meant we shut down the wrong link to BT. We do apologise for this! We do not expect any further drops though.

Closed: 1¾ months ago
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MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Oct 26, 10:00 AM (2½ months ago)
CLOSED
Nov 26, 02:00 PM (1½ months ago)
DESCRIPTION
[minor] We run a pool of three IRC servers, and usually have two live at any one time. One of these IRC servers is being rebooted on Sunday midday as part maintenance at the hosting provider - it's not in DNS at the moment but IRC clients will still be connected to it and may well drop and reconnect on Sunday.
Resolution:

Closed: 1½ months ago
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MAINTENANCE Completed Network
AFFECTING
Network
STARTED
Oct 09, 01:00 AM (3 months ago)
CLOSED
Oct 22, 09:02 AM (2¾ months ago)
DESCRIPTION

We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Thursday 9th October. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

Upgrades to our BGP routers will also happen overnight but should have little to no impact. Resolution: This work has been completed.


Closed: 2¾ months ago
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MAINTENANCE Completed VoIP
AFFECTING
VoIP
STARTED
Sep 24, 05:30 AM (3½ months ago)
CLOSED
Sep 24, 05:35 AM (3½ months ago)
DESCRIPTION
We will be performing maintenance on parts of our VoIP back-end systems. This work is planned to start from 5:30AM and last a couple of minutes. Phone registrations and call attempts during this time may fail.
Resolution: This work has been completed.

Closed: 3½ months ago
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MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Jul 30, 09:06 AM (5¼ months ago)
CLOSED
Jul 31, 05:11 AM (5¼ months ago)
DESCRIPTION
We're carrying out a test of failover for our customer facing recursive DNS. There is no disruption expected, although of course because this is such a critical service we are creating an at risk PEW window. Should the test fail, it'll be immediately put back and any outage would only be expected to be a few seconds.
Resolution: Work has been completed

Closed: 5¼ months ago
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