Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
May 25, 02:00 AM (3 days ago)
CLOSED
May 25, 03:23 AM (2¾ days ago)
DESCRIPTION
We have a new link between our Maidenhead and Harbour Exchange POPs (Point of Presence) which will be made live in the early hours of May 25. Impact on customers should be none or very minimal. We'll update this post upon completion.
Resolution: IPv6 routing was enabled without problem, but enabling IPv4 did cause a problem and was reverted. We will review this and will reschedule a time to bring up IPv4 routing. Our apologies to those who were affected by the routing problems that lasted for a few minutes at 3AM.

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
May 20, 06:00 PM (7¼ days ago)
CLOSED
May 20, 06:40 PM (7¼ days ago)
DESCRIPTION
Our web IRC client and these status pages will be unavailable this evening for a short while after 18:00. Apologies for the short notice. Yes, we're aware that we're writing a status post that you won't be able to see while the status page is down!
Resolution:

MAINTENANCE Completed IPv6
AFFECTING
IPv6
STARTED
Apr 01, 07:00 AM (1¾ months ago)
CLOSED
Apr 01, 12:00 PM (1¾ months ago)
DESCRIPTION
Please see our main website for an announcement regarding IPv6: https://www.aa.net.uk/etc/news/ipv6-end-of-trial/
Resolution: It was an April Fool!

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Mar 22, 07:45 AM (2 months ago)
CLOSED
Mar 22, 09:30 AM (2 months ago)
DESCRIPTION
We are carrying out disruptive work on our webmail service: https://webmail.aa.net.uk/ We will carry the work out in the morning, and don't expect the disruption to be long. The window here is thirty minutes from 7:45, but it should only be a five to ten minute outage.
Resolution:

MAINTENANCE Completed BT Lines
AFFECTING
BT Lines
STARTED
Mar 16, 06:00 AM (2¼ months ago)
CLOSED
Mar 18, 02:16 PM (2¼ months ago)
DESCRIPTION

BT are performing planned work on our hostlinks in the Harbour Exchange datacentre. These links are resilient as we have a set of hostlinks in Telehouse too. Before BT do their work we will seamlessly move traffic over to the Telehouse side, and will move back once BT have completed their work.

This work should therefore not affect customers in any way, but as we will be running on only one set of BT hostlinks for a couple of days we consider this period of time to be 'at risk'

BTs work is scheduled as follows:

Start: 2022-03-18 00:01

End: 2022-03-18 06:00

However, as we will be moving traffic before this, the actual period of the work including our work of moving traffic before and after the 'main event' will be:

Start: 2022-03-16 06:00

End: 2022-03-18 07:00

(This work was originally planned for Feb 11th then March 2nd, but has been rescheduled by BT to the times above)


Resolution: BT completed their work, and we've moved traffic back on to the Harbour Exchange hostlinks.

MAINTENANCE Completed New LNS
AFFECTING
New LNS
STARTED
Feb 19, 08:00 PM (3¼ months ago)
CLOSED
Apr 26, 04:15 PM (1 month ago)
DESCRIPTION
We've posted on our main website about our new LNS routers and trials of faster services. See the page for more information: https://www.aa.net.uk/etc/news/new-core-routers-and-faster-speeds/
Resolution:

MAINTENANCE Completed General
AFFECTING
General
STARTED
Jan 11, 01:00 AM (4½ months ago)
CLOSED
Feb 03, 09:00 AM (3¾ months ago)
DESCRIPTION
We will be performing software upgrades on various FireBrick routers and LNSs across our network, starting this week. These are scheduled to happen between 1AM and 4AM and will happen over the course of a few weeks. With our LNS upgrades, we perform one upgrade night and will involve a line drop and reconnect of broadband lines for those connected to that particular LNS. This 'one LNS upgrade per night' will last until February 2nd.
Resolution: This has been completed!

MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Dec 02, 01:00 AM (5¾ months ago)
CLOSED
Dec 02, 11:40 AM (5¾ months ago)
DESCRIPTION
TalkTalk are performing various upgrades overnight which are causing PPP drops on a large number of lines.
Resolution:

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Nov 29, 10:00 PM (6 months ago)
CLOSED
Nov 30, 12:03 AM (6 months ago)
DESCRIPTION
Further to the work last Friday (https://aastatus.net/42417) we will be doing some more work on our database cluster. This will happen tonight from 10PM (Monday 29th November.) During this time webmail will be offline and there may be delays to incoming email.
Resolution: This has been completed.

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Nov 26, 10:00 PM (6 months ago)
CLOSED
Nov 26, 11:31 PM (6 months ago)
DESCRIPTION
In light of the recent problems with our database cluster we have scheduled at short notice a maintenance period to investigate the problem further. This will happen tonight from 10PM (Friday 26th November.) During this time webmail will be offline and there may be delays to incoming email.
Resolution: This work has been completed. We believed there was inconsistencies in the database which caused problems with the cluster - we have re-created the cluster and will monitor and investigate further if problems continue to occur. We do apologise for the intermittent disruption this has had to customers over the past two days.