Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Server Maintenance
AFFECTING
Server Maintenance
STARTED
Dec 11, 07:45 PM (5 days ago)
CLOSED
Dec 11, 10:15 PM (5 days ago)
DESCRIPTION
We are needing to upgrade a reboot a few of our servers - most of these will not affect customers but there may be short periods of time where the Support website (support.aa.net.uk) becomes unavailable and when other services are considered 'at risk' at times in the evening.
Resolution: This work has been completed.

MAINTENANCE Completed Ethernet Services (via BT)
AFFECTING
Ethernet Services (via BT)
STARTED
Nov 20, 12:01 AM (27 days ago)
CLOSED
Nov 20, 03:24 AM (26¾ days ago)
DESCRIPTION
BT have advised us of planned work that will affect customers with Ethernet circuits as follows:

Summary:Upgrade IOMv1 to IOMv3c AND SWAP 10 PORT CARD

Start: 20/11/18 00:01

End:20/11/18 06:00

Maximum expected Downtime:0 Days 3 Hours 0Minutes

We're upgrading some network hardware in the LONDON POPLAR WEST INDIA DOCK region to provide more capacity, and faster throughput. We expect an outage of 50-60 minutes to end-users if all goes well, but this could extend to 2hrs if we have a problem. We plan to be finished by 04:00 , however if we encounter additional problems, service outage could extend to 06:00


Resolution: BT have confirmed that this work was completed by 03:24

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Nov 04, 11:00 AM (1¼ months ago)
CLOSED
Nov 04, 12:00 PM (1¼ months ago)
DESCRIPTION
We're making a small config change to the email server back ends on Sunday morning. This is expected to be disruptive, but it should only be as far as causing email clients to reconnect. This is a part of ongoing work to improve our email services.
Resolution: This work has been completed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Oct 20, 09:00 AM (1¾ months ago)
CLOSED
Oct 22, 09:00 AM (1¾ months ago)
DESCRIPTION
We may be upgrading a couple of routers this weekend. These should cause no issues.
Resolution: This work has been competed.

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Oct 18, 07:00 AM (2 months ago)
CLOSED
Oct 18, 07:38 AM (2 months ago)
DESCRIPTION
We'll be making some minor changes to the configuration of our POP3 and IMAP servers. This is a low risk change and should not affect customers.
Resolution: This work has completed successfully.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Oct 04, 10:00 PM (2¼ months ago)
CLOSED
Oct 04, 10:59 PM (2¼ months ago)
DESCRIPTION
We will be bringing up a new fibre connection between our Maidenhead and Telehouse datacentre on Thursday evening. This will increase the capacity and resilience of our Maidenhead site. We don't expect this to cause any disruption, but should be considered an 'at risk' period for services that we host in Maidenhead. This includes Email, VoIP and access to the Control Pages.
Resolution: This work has finished.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 28, 03:00 AM (2½ months ago)
CLOSED
Sep 28, 04:13 AM (2½ months ago)
DESCRIPTION
Between 03:00 - 05:00 on the 28th September we will be updating software on the A&A core infrastructure. Expect some service disruption during this time.
Resolution: This work has been completed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 26, 03:00 AM (2½ months ago)
CLOSED
Oct 06, 01:16 PM (2¼ months ago)
DESCRIPTION
We are doing some router upgrades over night (actually started this morning, sorry), around 3am to 4am. As usual, should have little or no impact.
Resolution:

MAINTENANCE Completed Broadband and Ethernet
AFFECTING
Broadband and Ethernet
STARTED
Aug 23, 12:00 AM (3¾ months ago)
CLOSED
Sep 07, 08:30 AM (3¼ months ago)
DESCRIPTION
We are upgrading routers over night, and then a rolling LNS upgrade over night. More information about LNS updates here: https://support.aa.net.uk/LNS_Switches
Resolution: The LNS upgrades have completed.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Aug 17, 03:00 AM (4 months ago)
CLOSED
Aug 17, 04:30 AM (4 months ago)
DESCRIPTION
Between 03:00 - 04:00 on the 17th August we will be updating software on core infrastructure. Expect service disruption during this time.
Resolution: This work has been completed.