Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 13, 12:01 AM (2½ days ago)
CLOSED
Apr 13, 09:24 AM (2 days ago)
DESCRIPTION
Areas impacted: Doncaster, Eastbourne, Edinburgh, Erdington, Evesham We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 12, 12:01 AM (3½ days ago)
CLOSED
Apr 12, 09:25 AM (3 days ago)
DESCRIPTION
Dewsbury Derby Dundee Chester Crawley - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 04, 12:01 AM (11½ days ago)
CLOSED
Apr 10, 09:24 AM (5 days ago)
DESCRIPTION
We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted. Areas impacted will be; Bracknell, Wokingham, Cambridge, Bury St Edmunds and Christchurch.
Resolution:

MAINTENANCE Completed CityFibre
AFFECTING
CityFibre
STARTED
Mar 25, 09:00 AM (21 days ago)
CLOSED
Mar 25, 12:02 PM (21 days ago)
DESCRIPTION
CityFibre are investigating a problem with our new interconnect that's not working. We don't expect there to be any problems, we're posting this just to make customers aware it's an 'at risk' period due to work happening on core fibre links.
Resolution: This work has been completed without any incident. Patching via a different ODF port at City Fibre's end has brought this link in to service.

MAINTENANCE Completed VoIP, Maidenhead
AFFECTING
VoIP, Maidenhead
STARTED
Mar 23, 06:00 AM (23¼ days ago)
CLOSED
Mar 23, 08:02 AM (23 days ago)
DESCRIPTION
One of our connectivity providers at our Maidenhead datacentre are performing planned work during the morning of Wednesday 23rd March. This will happen between 6AM and 8AM. We have multiple links and do not expect any problems, but this does put some of our services at risk - including VoIP and access to our control pages.
Resolution: This work has been completed.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Mar 11, 12:01 AM (1 month ago)
CLOSED
Mar 11, 06:00 AM (1 month ago)
DESCRIPTION
Services will be at risk for the duration the maintenance window, no outage is anticipated.
Resolution:

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 23, 01:00 AM (1¾ months ago)
CLOSED
Apr 15, 09:25 AM (4¾ hours ago)
DESCRIPTION

We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Monday 23 February. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

Upgrades to our BGP routers will also happen overnight but should have little to no impact.


Resolution: This has been completed.

MAINTENANCE Completed 07 Numbers
AFFECTING
07 Numbers
STARTED
Feb 23, 01:00 AM (1¾ months ago)
CLOSED
Feb 23, 02:00 PM (1¾ months ago)
DESCRIPTION
Our upstream carrier for our 07 numbers will be sending calls to us from an additional location from Monday 23rd February. Essentially sending us calls via a new datacentre. This has been tested and our test calls have been successful so we do not expect to have any problems.
Resolution: There were no problems.

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Feb 12, 11:00 PM (2 months ago)
CLOSED
Feb 13, 07:17 AM (2 months ago)
DESCRIPTION

BT have a series of planned work that involves them replacing cable bundles that include our hostlinks - our interconnects into BT's network. We're not sure when these will take place, but will happen between 00:30 and 02:00 and will happen over three nights. This will cause 'blips' for many customers - lines will drop and reconnect within seconds or a couple of minutes.

We would usually be able mitigate any disruption by cleaning moving our traffic off the affected links. However, at the moment BT have not specified which link and the date that this work will happen. Thanks BT!


Resolution: BT did carry out work overnight but there was not customer impact due to us taking the link out of service beforehand.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Feb 04, 03:15 AM (2¼ months ago)
CLOSED
Feb 04, 01:30 PM (2¼ months ago)
DESCRIPTION
On Wednesday 4th February, at 3:15AM we will be upgrading the software on the other L2TP server (l2tp.aa.net.uk). We upgraded the first one last week. This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: This was completed.