Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Jul 30, 09:06 AM (1 month ago)
CLOSED
Jul 31, 05:11 AM (1 month ago)
DESCRIPTION
We're carrying out a test of failover for our customer facing recursive DNS. There is no disruption expected, although of course because this is such a critical service we are creating an at risk PEW window. Should the test fail, it'll be immediately put back and any outage would only be expected to be a few seconds.
Resolution: Work has been completed

Closed: 1 month ago
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MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jul 29, 01:00 AM (1 month ago)
CLOSED
Jul 29, 10:00 AM (1 month ago)
DESCRIPTION
During the early hours of Tuesday 19th July TalkTalk are upgrading one of their core routers which will cause some ADSL and VDSL circuits to drop and reconnect. This will happen sometime between 1AM and 6AM. We expect to see at drop and reconnect at around 1AM, and then again at around 4AM.
Resolution:

Closed: 1 month ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
Jul 13, 04:00 PM (1½ months ago)
CLOSED
Aug 03, 07:00 AM (27¾ days ago)
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Sunmday 13th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out. Upgrades to our BGP routers will also happen overnight but should have little to no impact.
Resolution: This work has been completed.

Closed: 27¾ days ago
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MAINTENANCE Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (2 months ago)
CLOSED
Jul 25, 07:00 AM (1 month ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.
Resolution: This has been completed

Closed: 1 month ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jun 25, 02:00 PM (2 months ago)
CLOSED
Jun 26, 05:16 AM (2 months ago)
DESCRIPTION
We will be performing overnight upgrades on our L2TP routers - L2TP customers will see a short drop of their connection as this work happens. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June with similar work happening on Monday 30th and Tuesday 1st July.
Resolution: This work will be revisited at.a future time after investigations in to the problems we saw have been completed.

Closed: 2 months ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
May 20, 01:00 AM (3¼ months ago)
CLOSED
Jun 17, 09:01 AM (2¼ months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs and L2TP/BGP routers, starting Tuesday 20th May. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This round of work has been completed.

Closed: 2¼ months ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
May 02, 06:00 PM (4 months ago)
CLOSED
May 07, 08:10 AM (3¾ months ago)
DESCRIPTION
We'll be performing some work on our L2TP routers (l2tp.aa.net.uk). Customers may see a couple of drop and reconnect events over the weekend as we move customers between routers and install an additional router.
Resolution: This work has been completed. The new L2TP router will be bought online next week.

Closed: 3¾ months ago
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MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 21, 03:00 PM (5¼ months ago)
CLOSED
Mar 31, 09:20 AM (5 months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our BGP routers. Starting Saturday 22nd March. Routing tables update before a restart so there should be minimal impact to traffic.
Resolution: This work has been completed. However, we expect to start another upgrade process shortly as there are some new features we'd like to start using that are in later software.

Closed: 5 months ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Mar 15, 08:00 AM (5½ months ago)
CLOSED
Mar 31, 09:22 AM (5 months ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs, starting Sunday 16th March. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This work has been completed.

Closed: 5 months ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Feb 14, 12:00 PM (6½ months ago)
CLOSED
Feb 18, 03:00 AM (6¼ months ago)
DESCRIPTION

Happening Monday and Tuesday early mornings:

Most of our LNSs have extra diagnostic and debugging hardware installed which has been used to help us track down the problems we were having with them in early 2024. We are now in a position where we can remove this. We have planned to do this work over two nights: the early hours of February 17th and 18th.

This work will involve us moving customers off the LNSs as we do the work. In practice this means customer connections will experience a drop and reconnect at around 1AM and 4AM on the 17th and 18th February.

Resolution: This work was completed at around 3AM pn Tuesday morning.

Closed: 6¼ months ago
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