Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
May 29, 02:00 AM (20¼ days ago)
CLOSED
May 29, 04:28 PM (19¾ days ago)
DESCRIPTION
One of our fibres that link our two datacentres in London is showing errors and has a fibre clean scheduled for Saturday 29th May between 2AM and 5AM. This work is being carried out by the fibre provider. Service should not be affected, but this is a period of greater risk than usual.
Resolution: We'r awaiting an update from the fibre maintainer and then we will retest.

MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
May 26, 05:00 AM (23¼ days ago)
CLOSED
May 26, 09:00 AM (23 days ago)
DESCRIPTION
We have been advised by our mobile carrier that they will be performing maintenance on their SMSC gateway that will affect incoming/outgoing SMS during the 2 hour PEW window, we don't expect any messages Wil be lost but we'll be monitoring the works closely. This affects 07 numbers
Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
May 25, 09:00 AM (24 days ago)
CLOSED
May 27, 01:53 PM (21¾ days ago)
DESCRIPTION
This work is a re-schedule of: https://aastatus.net/39513. For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 26th May between midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 26th May, but we'll be moving traffic to Telehouse the day before.
Resolution: We bought our BT links back in to service this morning.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
May 20, 05:30 PM (28¾ days ago)
CLOSED
May 20, 05:36 PM (28¾ days ago)
DESCRIPTION

We had problems overnight with one of our interconnects to BT. This resulted in a large number of BT lines dropping and reconnecting. Due to that way that reconnects work in this situation we have a higher than normal number lines on a single LNS (router) at our side.

So as to avoid these lines from experiencing congestion we plan to force them to reconnect to the correct LNS from 17:30 this evening. This will mean a PPP drop and reconnect for these affected lines resulting in loss of service whilst the customer router reconnects. This would take between a few seconds and a minute depending on the router at the customer side.


Resolution: This has been completed.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 27, 09:00 PM (1½ months ago)
CLOSED
Apr 28, 04:14 PM (1½ months ago)
DESCRIPTION
For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 28th April betwen midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 28th April, but we'll be moving traffic to Telehouse the day before.
Resolution: BT say: "This work did not go ahead due to technical issues." It has been rescheduled as per: https://aastatus.net/40341

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Apr 07, 03:00 AM (2¼ months ago)
CLOSED
Apr 08, 09:00 AM (2¼ months ago)
DESCRIPTION
We will be upgrading the software on our l2tp.aa.net.uk router at 3AM on Wednesday 7th April. This will cause sessions to drop and reconnect a minute or two afterwards.
Resolution: Completed

MAINTENANCE Completed DATA SIMs
AFFECTING
DATA SIMs
STARTED
Mar 17, 03:00 PM (3 months ago)
CLOSED
Mar 18, 09:15 AM (3 months ago)
DESCRIPTION
We have a a problem with a 3rd party API that is preventing us from requesting changes to the activation of DATA SIMs. We've reported this problem and are awaiting a fix. In the meantime, if customers need DATA SIMs suspending or activating then we can do this manually, please get in touch with us support@aa.net.uk
Resolution: This was fixed last night.

MAINTENANCE Completed Emergency
AFFECTING
Emergency
STARTED
Mar 15, 06:30 PM (3 months ago)
CLOSED
Mar 15, 08:01 PM (3 months ago)
DESCRIPTION
Sorry for the short notice, but we are needing to fix a database problem that is currently causing some settings and configuration on the Control Page not be updated to live systems. During the fixing process access to webmail will be affected. This work will be carried out today, early evening.
Resolution: This work has been completed.

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Feb 26, 01:00 AM (3¾ months ago)
CLOSED
Apr 06, 10:04 AM (2¼ months ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. Due to the number of LNSs this will last a few weeks. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches
Resolution: This work has been completed.

MAINTENANCE Completed BT DSL lines
AFFECTING
BT DSL lines
STARTED
Feb 25, 12:01 AM (3¾ months ago)
CLOSED
Feb 25, 08:30 AM (3¾ months ago)
DESCRIPTION

BT have planned work on our links used for broadband lines in our Telehouse datacentre. We have resilient links in Harbour Exchange datacentre and so traffic will be seamlessly moved before BT's work is carried out.

We are not expecting any impact on customers.

Starting: 25th Feb, 00:01. Ending: 25 Feb 06:00


Resolution: BT completed their work at 01:10, and we enabled our links at 08:30.