Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Sep 19, 09:00 AM (10 days ago)
CLOSED
Sep 19, 12:11 PM (10 days ago)
DESCRIPTION
Our web space will be undergoing maintenance on Tuesday the 19th of September. Web sites should continue to be served as normal, but FTP will be unavailable for the duration of the work. Please ensure you do not attempt to update web sites during this work.
Resolution:

MAINTENANCE Completed Incoming Email
AFFECTING
Incoming Email
STARTED
Sep 18, 04:00 PM (10¾ days ago)
CLOSED
Sep 26, 04:04 PM (2¾ days ago)
DESCRIPTION

We currently 'scan' incoming email for spam, the system then sets the subject to say if it believes the message is spam and it can move messages to a spam folder. This is based on the 'Spamassassin' software. We are now trying out an additional spam scanner called Rspamd.

We will test this out through the following steps:

  1. Add headers to emails so we can compare the score - don't act upon the Rspamd at this point
  2. Start to act upon Rspamd scores - how we do this will depend on how Rspamd works out.

Customers may be interested in comparing the spam scores of their email and we welcome any feedback - email in to support. We'll update this post with the progress.


Resolution: We are seeing good results with rspamd - eg, it's catching some spam messages that Spamassassin does not. We will start to use Rspamd along side Spamassassin for scoring and marking emails as spam.

MAINTENANCE Completed Maintenance
AFFECTING
Maintenance
STARTED
Aug 23, 08:44 AM (1 month ago)
CLOSED
Sep 22, 05:23 PM (6¾ days ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. Due to the number of LNSs this will last a few weeks. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches
Resolution: These upgrades have completed.

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Aug 03, 07:10 AM (1¾ months ago)
CLOSED
Aug 03, 07:48 AM (1¾ months ago)
DESCRIPTION
We are working to fix an internal database problem with webmail. If all goes well this won't affect webmail service, but if it doesn't go well it has the potential to cause brief webmail service outages. We consider the risk low enough to work on this during the day, but it is still worth posting an "at risk" period status page.
Resolution:

MAINTENANCE Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Aug 01, 09:00 AM (2 months ago)
CLOSED
Aug 02, 09:05 AM (1¾ months ago)
DESCRIPTION
We We will be upgrading the hardware of some of our transit routers, this work will happen during the day on Tuesday 1st August. We have multiple transit connections and multiple routers and we don't expect this work to have any impact to customers.
Resolution: This work was completed successfully.

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Jul 27, 12:00 PM (2 months ago)
CLOSED
Sep 25, 09:00 AM (4 days ago)
DESCRIPTION
We are performing routine upgrades to our mail servers. This is both the operating system and the mail server software.

This also serves as reminder to customers who may be running out-of-support email programs or operating systems that may have problems connecting to up-to-date servers. eg - customers who are running Windows 7 would be running an operating system that went out of support over two years ago. We will attempt to contact customers who we see as having connection problems.

Customer's using old devices, old operating systems or old email programs which have problems connecting may be able to use webmail instead: https://webmail.aa.net.uk


Resolution: This work has been completed.

MAINTENANCE Completed Webmail
AFFECTING
Webmail
STARTED
Jul 18, 10:00 AM (2¼ months ago)
CLOSED
Jul 18, 03:00 PM (2¼ months ago)
DESCRIPTION
On Tuesday 18th July we will be upgrading our webmail servers. The main change is the version of Roundcube that we'll be running. This will mean a few changes as follows:
  • New 'skin' - webmail will look a little different, and will work better on mobile screens. You can change the 'skin' in the Settings page though.
  • Some 'plugins' are being removed due to them being incompatible, no longer maintained or no longer required. (responses, thunderbird_label, keyboard_shortcuts, infinitescroll.)
The upgrade will happen during the day, but there is expected to be minimal disruption to customers using webmail at the time.
Resolution: Upgrade work was completed on Tuesday afternoon. Do get in touch if you spot any anomalies.

MAINTENANCE Completed Support site
AFFECTING
Support site
STARTED
Jul 17, 10:00 AM (2¼ months ago)
CLOSED
Jul 17, 01:39 PM (2¼ months ago)
DESCRIPTION
On Monday 17th July we will be upgrading the operating system on our support site servers (https://support.aa.net.uk). The upgrades will happen during the day, but there is expected to be minimal disruption to customers.
Resolution: This work has been completed.

MAINTENANCE Completed CityFibre
AFFECTING
CityFibre
STARTED
Jun 23, 12:01 AM (3 months ago)
CLOSED
Aug 08, 09:23 AM (1¾ months ago)
DESCRIPTION

CityFibre are performing router upgrades within their network which is going to be service affecting. They expect most services will see an outage of up to 60 mins in the early hours of June 23rd.

There are further upgrades planned for subsequent days though to the end of June which will affect fewer circuits.

  • 27th June: Bournemouth.
  • 29th June: Brighton & Hove.
  • 30th June: Cambridge, Chichester & Arun.
  • 4th July: Derby.
  • 6th July: Ipswich.
  • 7th July: Solihull & Leeds.
  • 11th July: Derby (again)
  • 18th July: Bolton
  • 20th July: Harrogate
  • 25th July: Nationwide
  • 26th July: March
  • 1st August: Yaxley
  • 2nd August: Bolton
  • 4th August: Peterborough & Poole
  • 7th August: Portsmouth & Reading
  • 8th August: Leeds

Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Jun 21, 01:00 AM (3¼ months ago)
CLOSED
Jun 22, 09:00 AM (3¼ months ago)
DESCRIPTION
Due to the restart of the LNS earlier today we are taking y.witless out of service. This will mean moving the lines that are currently connected to it on to another LNS. This will happen overnight tonight and will mean a shot drop of service as the line reconnects. The time will be at your usual 'LNS switch over time' which is default to 1AM. This only affects a small percentage of our customers.
Resolution: This was completed - though, some lines were moved in the early hours of 22nd June.