Last 10 Maintenance posts, sorted by last updated
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MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Nov 29, 10:00 PM (8 days ago)
CLOSED
Nov 30, 12:03 AM (8 days ago)
DESCRIPTION
Further to the work last Friday (https://aastatus.net/42417) we will be doing some more work on our database cluster. This will happen tonight from 10PM (Monday 29th November.) During this time webmail will be offline and there may be delays to incoming email.
Resolution: This has been completed.

MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Nov 26, 10:00 PM (11 days ago)
CLOSED
Nov 26, 11:31 PM (11 days ago)
DESCRIPTION
In light of the recent problems with our database cluster we have scheduled at short notice a maintenance period to investigate the problem further. This will happen tonight from 10PM (Friday 26th November.) During this time webmail will be offline and there may be delays to incoming email.
Resolution: This work has been completed. We believed there was inconsistencies in the database which caused problems with the cluster - we have re-created the cluster and will monitor and investigate further if problems continue to occur. We do apologise for the intermittent disruption this has had to customers over the past two days.

MAINTENANCE Completed Network
AFFECTING
Network
STARTED
Nov 25, 02:00 AM (13 days ago)
CLOSED
Nov 25, 03:08 AM (13 days ago)
DESCRIPTION
We are planning a couple of jobs for 2AM on Thursday 25th November that should have no impact to customers but should be considered a period of 'at risk'.
The first job involves reconfiguring the connectivity between two of our racks in London, the second job is regrding the IP routing between Maidenhead and London.
Resolution: This work has been completed. There was a short routing issue caused by the Maidenhead work and that will be investigated further at a later date.

MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Nov 21, 10:00 AM (16½ days ago)
CLOSED
Nov 21, 12:00 PM (16½ days ago)
DESCRIPTION
We will be carrying out maintenance work on our control pages ages on Sunday the 21st of November. The control pages will be unavailable for a period of time during this work, but we'll aim to make any disruption as brief as possible.
Resolution: This was completed

MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
Nov 15, 07:00 AM (22¾ days ago)
CLOSED
Nov 15, 09:26 AM (22½ days ago)
DESCRIPTION
We are making a small change to how we manage routing on some of our internal network. This is removing some legacy configuration that manages static routes within our network. This should have no impact to customers.
Resolution: This work was completed by 7:30

MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Nov 09, 06:00 AM (28¾ days ago)
CLOSED
Nov 10, 03:44 PM (27¼ days ago)
DESCRIPTION
One of our carriers is going to carry out disruptive maintenance. We use multiple carriers and expect our services to fall back gracefully, but VoIP and SMS services should be considered at risk during these windows: 2021-11-09 06:00 UTC to 2021-11-09 09:00 UTC 2021-11-10 06:00 UTC to 2021-11-10 09:00 UTC
Resolution: Work was completed successfully.

MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Nov 07, 10:00 AM (30½ days ago)
CLOSED
Nov 07, 11:15 AM (30½ days ago)
DESCRIPTION
We will be carrying out maintenance work on our accounts system and the accounts control pages on Sunday the 7th of November. The accounts pages will be unavailable for a period of time during this work, but we'll aim to make any disruption as brief as possible.
Resolution:

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Aug 24, 01:15 AM (3½ months ago)
CLOSED
Aug 24, 04:00 AM (3½ months ago)
DESCRIPTION
One of our IRC servers (irc-b) is scheduled for a reboot and this may disrupt some customers. The server has already been taken out of DNS so as to reduce the impact of this work.
Resolution: The work was completed successfully.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Aug 18, 12:01 AM (3½ months ago)
CLOSED
Aug 18, 08:06 AM (3½ months ago)
DESCRIPTION

A part of a change to BT's UK core network they are performing work that will, unfortunately, impact all our BT DSL services (ADSL, FTTC G.FAST, FTTP) in the early hours of 18th August as follows:

BT are upgrading some 21C network software in Multiple Sites. The outage to all customers will be approx 15 minutes whilst the device is rebooted. This could extend to 1 hour if roll back is required to reboot to the old code. The downtime will start some time after 01:00 We plan to be finished by 04:00 , however if we encounter additional problems, service outage could extend to 06:00

For resilience, we have separate links to BT which are provided in different datacentres and which lead back to different BT exchanges. This should mean than we can carry on working during BT planned works or core network outages, however this is not the case this time. We are disappointed that this work is seemingly needed to be done to all our links to BT at the same time.

Customers with services via TalkTalk will be unaffected by this.


Resolution: BT have completed their work. Unexpectedly, It it not affect any of our services. All our links to BT remained operating as normal during their work.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Jul 21, 03:40 PM (4½ months ago)
CLOSED
Aug 16, 10:51 AM (3¾ months ago)
DESCRIPTION

To increase our capacity we are adding three additional LNS routers. These are the routers that broadband lines connect to.

New connections from this afternoon may land on these but we will be performing a 're-balance' of all lines over all our LNSs next week during the early hours of the mornings. This involves forcing connection to re-connect (PPP Kill) and so will mean a brief interruption to service from 4AM.


Resolution: This has been completed.