Last 10 minor outages posts, sorted by last updated
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 28, 02:00 PM (10¼ days ago)
CLOSED
Nov 28, 02:10 PM (10¼ days ago)
DESCRIPTION
Customers on one of our LNSs (G.gormless) had a PPP drop and reconnect at 2PM.
Resolution: This was due to the LNS crashing, causing lines to reconnect their PPP.

MINOR Closed Broadband in Scotland
AFFECTED
Broadband in Scotland
STARTED
Nov 16, 07:00 PM (22 days ago)
CLOSED
Nov 20, 01:00 PM (18¼ days ago)
DESCRIPTION
We are seeing what looks to be congestion on some BT connected circuits. This started Saturday 16th November and is resulting in low levels of packetloss in the evenings. We are investigating this and will be reporting it to BT.
Resolution:

MINOR Closed Quota Display
AFFECTED
Quota Display
STARTED
Nov 04, 09:00 AM (1 month ago)
CLOSED
Nov 08, 02:00 PM (30¼ days ago)
DESCRIPTION
The front page of our web site (www.aa.net.uk) usually displays your remaining quota if you are viewing the page from your broadband line. This is not working correctly at the moment and we're in the process of fixing it.
Resolution: Server restored!

MINOR Closed Routing
AFFECTED
Routing
STARTED
Nov 11, 11:30 AM (27¼ days ago)
CLOSED
Nov 11, 11:50 AM (27¼ days ago)
DESCRIPTION
We're investigating a problem with routing between London and Maidenhead, this will be affecting VoIP calls and hosted servers we have in Maidenhead.
Resolution: Routing has been restored, we're monitoring the network and will be investigating the cause in more details.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Nov 04, 11:42 AM (1 month ago)
CLOSED
Nov 04, 04:25 PM (1 month ago)
DESCRIPTION
We are looking into a problem where some customers have been billed the rental on their data SIMs twice. This is being investigated urgently and we'll update this post shortly.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 24, 02:28 PM (1½ months ago)
CLOSED
Oct 24, 04:00 PM (1½ months ago)
DESCRIPTION
We have seen quite a few TT lines drop PPP this afternoon, we have raised this with them and will update this post when we have further information. This only appears to have affected TTB circuits.
Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Oct 17, 08:48 AM (1¾ months ago)
CLOSED
Oct 17, 05:00 PM (1¾ months ago)
DESCRIPTION

We have had reports of issues within the 3 network overnight. This caused multiple blips for our data SIMs. At present our data SIMs seem to connect but not pass traffic.

We have yet to hear any information from our carrier. However we are currently chasing and will update once more information is available.


Resolution: Three's service is back and running, but the impact to our customers seems minimal.

MINOR Closed Maidenhead Colocation
AFFECTED
Maidenhead Colocation
STARTED
Oct 11, 04:06 PM (1¾ months ago)
CLOSED
Oct 11, 04:35 PM (1¾ months ago)
DESCRIPTION
We are investigating a power issue in our Maidenhead data centre. Engineer are on their way now. This is affecting internet access and VoIP calls into our office in Bracknell.
Resolution:

MINOR Closed Delayed invoices
AFFECTED
Delayed invoices
STARTED
Oct 01, 09:00 AM (2¼ months ago)
CLOSED
Oct 02, 10:00 AM (2 months ago)
DESCRIPTION

Invoices we've sent today to email addresses hosted by Google (eg Gmail/ G Suite etc) were bounced back to us. We're investigating and we will need to resend these invoices later today or tomorrow.

Invoices are available on our accounts system: https://accounts.aa.net.uk/aal or staff can manually re-send your invoice upon request if need - do get in touch.


Resolution: Invoices were resent yesterday evening. Sorry for the delay.

MINOR Closed SIP2SIM Audio
AFFECTED
SIP2SIM Audio
STARTED
Aug 03, 12:00 PM (4 months ago)
CLOSED
Sep 04, 11:13 AM (3 months ago)
DESCRIPTION
We have had reports of the audio (both directions) breaking up on SIP2SIM calls. We have contacted the mobile carrier to investigate this as the break up is happening between our SIP servers and the mobile carrier.
Resolution: Since the reported problems we've not been able to reproduce the audio break up, customers have also reported that the problem has gone away. We'll re-open a new incident and will investigate with our carrier if/when this problem resurfaces.