Last 10 minor outages posts, sorted by last updated
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MINOR Closed Legacy email servers
AFFECTED
Legacy email servers
STARTED
Feb 22, 02:04 PM (26 days ago)
CLOSED
Feb 22, 02:15 PM (26 days ago)
DESCRIPTION
We're dealing with a problem with our older email servers. This will be affecting POP3 and IMAP collection for customers who we have not yet migrated to the new servers.
Resolution: Service restored. For more information about work happening with our new email servers, please see https://aastatus.net/27530

MINOR Closed Email
AFFECTED
Email
STARTED
Feb 03, 08:39 AM (1½ months ago)
CLOSED
Feb 03, 09:15 AM (1½ months ago)
DESCRIPTION
We're investigating a similar problem to last week with problems accessing email.
Resolution: Access has been restored. We apologise for the inconvenience and we are continuing to move customers to our new mail servers.

MINOR Closed Email
AFFECTED
Email
STARTED
Jan 31, 01:40 PM (1½ months ago)
CLOSED
Jan 31, 01:55 PM (1½ months ago)
DESCRIPTION
Some customers are having problems accessing email by POP3 or IMAP - we're investigating.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 30, 05:10 PM (1½ months ago)
CLOSED
Jan 30, 07:30 PM (1½ months ago)
DESCRIPTION
We've seen problems with ADSL and VDSL lines in the Gloucester area since about 5PM this evening. This has been reported to BT. Lines seem unable to stay online for longer than a few minutes.
Resolution: We'll update this post with further details from BT when we get it.

MINOR Closed Email services (IMAP and POP3)
AFFECTED
Email services (IMAP and POP3)
STARTED
Jan 25, 10:30 AM (1¾ months ago)
CLOSED
Jan 25, 11:05 AM (1¾ months ago)
DESCRIPTION
We're investigating a problem with customers accessing their email on our older email servers, eg timeouts or errors in their email programs whilst trying to read or download email.
Resolution: Email services have been working as normal for a while now, and queued mail has caught up. We do apologise for the inconvenience. We are continuing to move customer to our new email servers as per status post: https://aastatus.net/27530

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 07, 11:40 AM (2¼ months ago)
CLOSED
Jan 07, 04:44 PM (2¼ months ago)
DESCRIPTION

We've had two occasions where a reasonable number of lines have dropped their PPP connected and logged back in. This has happened at 11:44 and 12:01.

Most of the lines have been TalkTalk, but not all. We're investigating further


Resolution: These drops were caused by separate events happening on our network at the time. The cause was due to a miss-configuration of some network interfaces which has since been fixed. We do apologise for the inconvenience these caused those affected on Monday.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 09, 12:22 PM (2¼ months ago)
CLOSED
Jan 09, 02:09 PM (2¼ months ago)
DESCRIPTION
We are currently seeing an outage for lines connected to the Euston exchange via the TalkTalk backhaul. Customers suggest this is possibly due to building work. There is no incident report raised yet by our carrier, however we will update you when we have any further news.
Resolution:

MINOR Closed Webmail
AFFECTED
Webmail
STARTED
Jan 08, 07:20 AM (2¼ months ago)
CLOSED
Jan 08, 08:05 AM (2¼ months ago)
DESCRIPTION
We're currently investigating a problem with Roundcube webmail not working.
Resolution: Service restored. This was due to a problem with one of our hypervisors.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Dec 11, 09:00 PM (3¼ months ago)
CLOSED
Jan 04, 09:15 AM (2½ months ago)
DESCRIPTION
We're seeing low levels (1-5%) of packet loss and low throughput (eg 16-60 variable on a 70M VDSL) in the evenings on some TalkTalk connected lines in the SO postcode area. We've passed the affected lines on to TalkTalk for them to investigate further.
Resolution: TalkTalk moved some of the traffic off the congested cable link at Southampton exchange and now confirmed resolution to this incident

MINOR Closed TalkTalk DSL Circuits
AFFECTED
TalkTalk DSL Circuits
STARTED
Nov 30, 12:00 PM (3½ months ago)
CLOSED
Dec 11, 10:32 AM (3¼ months ago)
DESCRIPTION

Over the past couple of months we have seen a very small number of TalkTalk lines not log back in to us after maintenance or outages within the TalkTalk network. In these cases we need to involve TalkTalk staff to manually clear the stuck session.

The cause of this problem has been down to some of TalkTalk's routers being unable to cope with the high number of reconnects after an outage has been fixed or planned work has been completed.

To solve this problem, TalkTalk are upgrading the software in these routers. They expect to have updated all their routers within a couple of weeks.


Resolution: TalkTalk have very nearly finished the upgrades that prevent these stale sessions from happening, we don't expect this to be a problem anymore.