We have had reports of the audio (both directions) breaking up on SIP2SIM calls. We have contacted the mobile carrier to investigate this as the break up is happening between our SIP servers and the mobile carrier.
Customers may be missing some email messages in their inboxes. This has been caused by syncing problems within our email servers which has caused messages on one set of servers not to have been synced across to the other.
Resolution: All email is back in sync. We do apologise to customers for the disruption this caused.
Our SMS gateway suffered a failure over night when one of the web servers stopped running entirely. This means that some SMS messages over night would have been lost.
We're currently unsure why this happened, but have some clues from the logs and an idea how to fix it and will investigate in greater detail.
Resolution:
Our secondary authoritative DNS server (secondary-dns.co.uk) is currently offline.
This should not be affecting customer domains, as our primary server is functioning correctly.
We are working on bringing secondary-dns.co.uk back in to service.
Resolution:
We're dealing with a problem with our older email servers. This will be affecting POP3 and IMAP collection for customers who we have not yet migrated to the new servers.
Resolution: Service restored. For more information about work happening with our new email servers, please see https://aastatus.net/27530
We're investigating a similar problem to last week with problems accessing email.
Resolution: Access has been restored. We apologise for the inconvenience and we are continuing to move customers to our new mail servers.
We've seen problems with ADSL and VDSL lines in the Gloucester area since about 5PM this evening. This has been reported to BT. Lines seem unable to stay online for longer than a few minutes.
Resolution: We'll update this post with further details from BT when we get it.
We're investigating a problem with customers accessing their email on our older email servers, eg timeouts or errors in their email programs whilst trying to read or download email.
Resolution: Email services have been working as normal for a while now, and queued mail has caught up. We do apologise for the inconvenience. We are continuing to move customer to our new email servers as per status post: https://aastatus.net/27530
We've had two occasions where a reasonable number of lines have dropped their PPP connected and logged back in. This has happened at 11:44 and 12:01.
Most of the lines have been TalkTalk, but not all. We're investigating further
Resolution: These drops were caused by separate events happening on our network at the time. The cause was due to a miss-configuration of some network interfaces which has since been fixed. We do apologise for the inconvenience these caused those affected on Monday.