Last 10 minor outages posts, sorted by last updated
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MINOR Closed VoIP and SIP2SIM
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (24½ days ago)
CLOSED
May 07, 01:00 PM (24¼ days ago)
DESCRIPTION
Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:

MINOR Closed London
AFFECTED
London
STARTED
May 05, 11:15 AM (26½ days ago)
CLOSED
May 05, 11:32 AM (26½ days ago)
DESCRIPTION
We've noticed a number of lines in the London area go down, and they have not reconnected yet. It looks like a problem with TalkTalk connected lines and the London area.
Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Apr 30, 07:30 AM (1 month ago)
CLOSED
Apr 30, 10:45 AM (1 month ago)
DESCRIPTION
We're investigating a problem with our data SIMs disconnecting and reconnecting.
Resolution: Our carrier confirms that the problem has been resolved. Data SIMs have been stable since 10:45AM.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 20, 10:10 AM (1¼ months ago)
CLOSED
Apr 20, 10:15 AM (1¼ months ago)
DESCRIPTION
At around 10:05 this morning some customers on one of our LNSs experienced a couple of PPP reconnects. This was caused by an unexpected restart of the "R.Gormless" LNS. Line reconnected by 10:15 We're investigating the cause.
Resolution:

MINOR Closed L2TP and Broadband
AFFECTED
L2TP and Broadband
STARTED
Apr 04, 02:05 PM (1¾ months ago)
CLOSED
Apr 04, 02:40 PM (1¾ months ago)
DESCRIPTION
At around 14:10 today lines on one of our LNSs (r.gormless) and L2TP circuits were affected with connectivity problems for about 25 minutes.
Resolution: Service has been restored.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Mar 26, 12:11 PM (2 months ago)
CLOSED
Apr 01, 09:00 AM (2 months ago)
DESCRIPTION
We are aware of an issue presently with ordering UK mobile numbers through our website. We have raised the issue with our supplier and are currently awaiting a response.
Resolution: Mobile (07) numbers are now available to order again.

MINOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Apr 02, 08:17 PM (2 months ago)
CLOSED
Apr 02, 08:24 PM (2 months ago)
DESCRIPTION
Webmail is currently broken. We are working on it.
Resolution:

MINOR Closed Email
AFFECTED
Email
STARTED
Mar 30, 09:40 AM (2 months ago)
CLOSED
Mar 30, 10:00 AM (2 months ago)
DESCRIPTION
We're investigating a problem with customer being unable to log in to webmail.
Resolution: We apologise for the disruption this caused customers this morning.

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Mar 25, 09:45 AM (2 months ago)
CLOSED
Mar 25, 10:25 AM (2 months ago)
DESCRIPTION
Our data only SIMs are currently offline - we're investigating the cause.
Resolution:

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Jan 13, 09:00 AM (4½ months ago)
CLOSED
Jan 15, 04:30 PM (4½ months ago)
DESCRIPTION
Some of our data SIMs are failing to connect. The problem actually started on Friday and has been confirmed today. This is affecting our data-only SIMs, and not our sip2sim's.
Resolution: