Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:
We've noticed a number of lines in the London area go down, and they have not reconnected yet. It looks like a problem with TalkTalk connected lines and the London area.
Resolution:
We're investigating a problem with our data SIMs disconnecting and reconnecting.
Resolution: Our carrier confirms that the problem has been resolved. Data SIMs have been stable since 10:45AM.
At around 10:05 this morning some customers on one of our LNSs experienced a couple of PPP reconnects. This was caused by an unexpected restart of the "R.Gormless" LNS. Line reconnected by 10:15 We're investigating the cause.
Resolution:
At around 14:10 today lines on one of our LNSs (r.gormless) and L2TP circuits were affected with connectivity problems for about 25 minutes.
Resolution: Service has been restored.
We are aware of an issue presently with ordering UK mobile numbers through our website.
We have raised the issue with our supplier and are currently awaiting a response.
Resolution: Mobile (07) numbers are now available to order again.
We're investigating a problem with customer being unable to log in to webmail.
Resolution: We apologise for the disruption this caused customers this morning.
Some of our data SIMs are failing to connect. The problem actually started on Friday and has been confirmed today. This is affecting our data-only SIMs, and not our sip2sim's.
Resolution: