Last 10 minor outages posts, sorted by last updated
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MINOR Closed SIP2SIM Audio
AFFECTED
SIP2SIM Audio
STARTED
Aug 03, 12:00 PM (1½ months ago)
CLOSED
Sep 04, 11:13 AM (15 days ago)
DESCRIPTION
We have had reports of the audio (both directions) breaking up on SIP2SIM calls. We have contacted the mobile carrier to investigate this as the break up is happening between our SIP servers and the mobile carrier.
Resolution: Since the reported problems we've not been able to reproduce the audio break up, customers have also reported that the problem has gone away. We'll re-open a new incident and will investigate with our carrier if/when this problem resurfaces.

Closed: 15 days ago
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MINOR Closed PPP drops
AFFECTED
PPP drops
STARTED
Sep 04, 10:15 AM (15¼ days ago)
CLOSED
Sep 04, 10:40 AM (15¼ days ago)
DESCRIPTION
We've noticed two sets of blips on some TT lines today -at around 10:16 and 10:21. We're not yet sure of the cause but are investigating.
Resolution: This is related to TT's post: https://aastatus.net/31382

Closed: 15¼ days ago
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MINOR Closed Email
AFFECTED
Email
STARTED
Aug 19, 11:00 AM (1 month ago)
CLOSED
Aug 19, 01:00 PM (1 month ago)
DESCRIPTION
Customers may be missing some email messages in their inboxes. This has been caused by syncing problems within our email servers which has caused messages on one set of servers not to have been synced across to the other.
Resolution: All email is back in sync. We do apologise to customers for the disruption this caused.

Closed: 1 month ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 09:30 AM (4 months ago)
CLOSED
May 21, 10:10 AM (4 months ago)
DESCRIPTION
Our SMS gateway suffered a failure over night when one of the web servers stopped running entirely. This means that some SMS messages over night would have been lost. We're currently unsure why this happened, but have some clues from the logs and an idea how to fix it and will investigate in greater detail.
Resolution:

Closed: 4 months ago
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MINOR Closed Secondary DNS Server
AFFECTED
Secondary DNS Server
STARTED
May 03, 09:00 AM (4½ months ago)
CLOSED
May 03, 02:03 PM (4½ months ago)
DESCRIPTION
Our secondary authoritative DNS server (secondary-dns.co.uk) is currently offline. This should not be affecting customer domains, as our primary server is functioning correctly. We are working on bringing secondary-dns.co.uk back in to service.
Resolution:

Closed: 4½ months ago
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MINOR Closed Legacy email servers
AFFECTED
Legacy email servers
STARTED
Feb 22, 02:04 PM (6¾ months ago)
CLOSED
Feb 22, 02:15 PM (6¾ months ago)
DESCRIPTION
We're dealing with a problem with our older email servers. This will be affecting POP3 and IMAP collection for customers who we have not yet migrated to the new servers.
Resolution: Service restored. For more information about work happening with our new email servers, please see https://aastatus.net/27530

Closed: 6¾ months ago
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MINOR Closed Email
AFFECTED
Email
STARTED
Feb 03, 08:39 AM (7½ months ago)
CLOSED
Feb 03, 09:15 AM (7½ months ago)
DESCRIPTION
We're investigating a similar problem to last week with problems accessing email.
Resolution: Access has been restored. We apologise for the inconvenience and we are continuing to move customers to our new mail servers.

Closed: 7½ months ago
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MINOR Closed Email
AFFECTED
Email
STARTED
Jan 31, 01:40 PM (7½ months ago)
CLOSED
Jan 31, 01:55 PM (7½ months ago)
DESCRIPTION
Some customers are having problems accessing email by POP3 or IMAP - we're investigating.
Resolution:

Closed: 7½ months ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 30, 05:10 PM (7½ months ago)
CLOSED
Jan 30, 07:30 PM (7½ months ago)
DESCRIPTION
We've seen problems with ADSL and VDSL lines in the Gloucester area since about 5PM this evening. This has been reported to BT. Lines seem unable to stay online for longer than a few minutes.
Resolution: We'll update this post with further details from BT when we get it.

Closed: 7½ months ago
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MINOR Closed Email services (IMAP and POP3)
AFFECTED
Email services (IMAP and POP3)
STARTED
Jan 25, 10:30 AM (7¾ months ago)
CLOSED
Jan 25, 11:05 AM (7¾ months ago)
DESCRIPTION
We're investigating a problem with customers accessing their email on our older email servers, eg timeouts or errors in their email programs whilst trying to read or download email.
Resolution: Email services have been working as normal for a while now, and queued mail has caught up. We do apologise for the inconvenience. We are continuing to move customer to our new email servers as per status post: https://aastatus.net/27530

Closed: 7¾ months ago
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