Last 10 minor outages posts, sorted by last updated
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MINOR Open L2TP
AFFECTING
L2TP
STARTED
Jul 03, 08:00 AM (19¾ hours ago)
DESCRIPTION
We've had a few L2TP problems today which have caused some customer L2TP connections to drop and reconnect. The problem has been identified and one of our L2TP routers has had the update applied, the other router will have it applied overnight.

MINOR Open Email
AFFECTING
Email
STARTED
Feb 03, 09:00 AM (5 months ago)
DESCRIPTION

Over the past week we have seen a huge number of 'bots' trying to guess customer email credentials in order to try to send email through our outbound email servers: smtp.aa.net.uk.

The attempts were being blocked due to wrong passwords being used, but this caused significant load on our severs due to all the database lookups involved. To address this, we are blocking IP addresses that are listed on the Spamhaus 'Exploits Blocklist (XBL)' and the Spamhaus 'Combined Spam Sources (CSS)' lists. -These are typically IP address known to have hijacked in some way or known spam senders.

This has reduced the load on the email servers significantly, however we are are still blocking around 1.5 million unique IP addresses each day.

We have had a small number of legitimate customers affected by this as their IP address is on these blocklists. (IPs can be looked up on https://check.spamhaus.org). In these cases, please do contact support and we can discuss workarounds.


MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 23, 10:56 AM (10½ days ago)
CLOSED
Jun 23, 11:15 AM (10½ days ago)
DESCRIPTION
We have noticed some broadband customers over our TalkTalk network lost service at 10:11 this morning, this has been raised with TT who are investigating. Update to follow.....
Resolution:

MINOR Closed General
AFFECTED
General
STARTED
Jun 19, 11:30 AM (14½ days ago)
CLOSED
Jun 19, 11:47 AM (14½ days ago)
DESCRIPTION
We're investigating routing problems that could be affecting some services.
Resolution: Problem resolved. The issue was limited to just one of our routers.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 17, 04:20 AM (16¾ days ago)
CLOSED
Jun 17, 07:35 AM (16¾ days ago)
DESCRIPTION
We had a problem with part of our 'back end' systems that manage our voip service. This caused problems for calls and registrations. The issue was resolved at 7:35AM.
Resolution: The problem was caused by our Redis cluster backend failing to fail over. The cause of this is being investigated.

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 12, 10:38 AM (21½ days ago)
CLOSED
Jun 12, 07:30 PM (21¼ days ago)
DESCRIPTION
One of our L2TP routers had a problem and restarted whilst we were performing some diagnostics on it. This caused some customer's L2TP connection to drop and reconnect. We've taken this router out of service for the time being whilst we investigate further.
Resolution:

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:17 AM (20¾ days ago)
CLOSED
Jun 13, 09:30 AM (20¾ days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution: Service has been restored, we're investigating the original problem.

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:05 AM (20¾ days ago)
CLOSED
Jun 20, 12:00 AM (14 days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution:

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 04, 10:40 AM (29½ days ago)
CLOSED
Jun 04, 11:10 AM (29½ days ago)
DESCRIPTION
One of our VoIP call servers has a problem, we've taken it out of service, but some calls would have been interrupted as part of this.
Resolution:

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 27, 06:00 PM (1 month ago)
CLOSED
May 27, 07:51 PM (1 month ago)
DESCRIPTION
We're investigating a problem causing intermittent SIP call failures.
Resolution: