Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

...start date, newest first ...last updated first
    Maximise all events
MAINTENANCE Assumed Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (7¾ days ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.
Last updated: 7¾ days ago
View full details

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jun 25, 02:00 PM (7¾ days ago)
CLOSED
Jun 26, 05:16 AM (7 days ago)
DESCRIPTION
We will be performing overnight upgrades on our L2TP routers - L2TP customers will see a short drop of their connection as this work happens. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June with similar work happening on Monday 30th and Tuesday 1st July.
Resolution: This work will be revisited at.a future time after investigations in to the problems we saw have been completed.

Closed: 7 days ago
View full details

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 23, 10:56 AM (9¾ days ago)
CLOSED
Jun 23, 11:15 AM (9¾ days ago)
DESCRIPTION
We have noticed some broadband customers over our TalkTalk network lost service at 10:11 this morning, this has been raised with TT who are investigating. Update to follow.....
Resolution:

Closed: 9¾ days ago
View full details

MINOR Closed General
AFFECTED
General
STARTED
Jun 19, 11:30 AM (13¾ days ago)
CLOSED
Jun 19, 11:47 AM (13¾ days ago)
DESCRIPTION
We're investigating routing problems that could be affecting some services.
Resolution: Problem resolved. The issue was limited to just one of our routers.

Closed: 13¾ days ago
View full details

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 17, 04:20 AM (16 days ago)
CLOSED
Jun 17, 07:35 AM (16 days ago)
DESCRIPTION
We had a problem with part of our 'back end' systems that manage our voip service. This caused problems for calls and registrations. The issue was resolved at 7:35AM.
Resolution: The problem was caused by our Redis cluster backend failing to fail over. The cause of this is being investigated.

Closed: 16 days ago
View full details

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:17 AM (19¾ days ago)
CLOSED
Jun 13, 09:30 AM (19¾ days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution: Service has been restored, we're investigating the original problem.

Closed: 19¾ days ago
View full details

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:05 AM (19¾ days ago)
CLOSED
Jun 20, 12:00 AM (13¼ days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution:

Closed: 13¼ days ago
View full details

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 12, 10:38 AM (20¾ days ago)
CLOSED
Jun 12, 07:30 PM (20½ days ago)
DESCRIPTION
One of our L2TP routers had a problem and restarted whilst we were performing some diagnostics on it. This caused some customer's L2TP connection to drop and reconnect. We've taken this router out of service for the time being whilst we investigate further.
Resolution:

Closed: 20½ days ago
View full details

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 04, 10:40 AM (28¾ days ago)
CLOSED
Jun 04, 11:10 AM (28¾ days ago)
DESCRIPTION
One of our VoIP call servers has a problem, we've taken it out of service, but some calls would have been interrupted as part of this.
Resolution:

Closed: 28¾ days ago
View full details

MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
May 20, 01:00 AM (1¼ months ago)
CLOSED
Jun 17, 09:01 AM (15¾ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs and L2TP/BGP routers, starting Tuesday 20th May. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This round of work has been completed.

Closed: 15¾ days ago
View full details