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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Mar 17, 03:50 PM (1½ days ago)
CLOSED
Mar 17, 04:15 PM (1½ days ago)
DESCRIPTION
Some L2TP customers are currently offline - these are using an older IP address of the L2TP server. Whilst we resolve the problem with the address, please update the IP address to be the newer: 194.4.172.12
Resolution:

MAINTENANCE Open Broadband
AFFECTING
Broadband
STARTED
Mar 15, 08:00 AM (3¾ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs, starting Sunday 16th March. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.

MINOR Closed BT
AFFECTED
BT
STARTED
Mar 14, 11:20 AM (4¾ days ago)
CLOSED
Mar 14, 11:25 AM (4¾ days ago)
DESCRIPTION
At around 11:20 a small number of BT circuits dropped and reconnected. we're investigating the cause.
Resolution:

MAJOR Closed CityFibre
AFFECTED
CityFibre
STARTED
Mar 12, 02:40 AM (7 days ago)
CLOSED
Mar 12, 08:59 AM (6¾ days ago)
DESCRIPTION
Since 2:40AM many CityFibre lines have had high latency and packet loss making them unusable.
Resolution: From CityFibre: "CityFibre is pleased to inform you that the issue was resolved at approximately 08:50 on 12/03/2025. A configuration issue impacted several services, but the configuration has since been updated, resolving the issue." We have requested the "Reason for outage" document from Cityfibre, which we should have within 10 days.

MINOR Closed SMS
AFFECTED
SMS
STARTED
Mar 11, 09:00 AM (7¾ days ago)
CLOSED
Mar 11, 09:17 AM (7¾ days ago)
DESCRIPTION
We've had reports, and have tested ourselves, that incoming SMS to 07 numbers we host are not being received. (SMS to 01/02.. numbers are ok). We are raising this with out mobile carrier as they did have some planned work overnight.
Resolution:

MAJOR Closed General
AFFECTED
General
STARTED
Mar 10, 10:40 AM (8¾ days ago)
CLOSED
Mar 12, 06:58 AM (6¾ days ago)
DESCRIPTION
We're investigating routing problems which looks to be disrupting some traffic. Updates to follow.
Resolution:

MINOR Open Email
AFFECTING
Email
STARTED
Feb 03, 09:00 AM (1½ months ago)
DESCRIPTION

Over the past week we have seen a huge number of 'bots' trying to guess customer email credentials in order to try to send email through our outbound email servers: smtp.aa.net.uk.

The attempts were being blocked due to wrong passwords being used, but this caused significant load on our severs due to all the database lookups involved. To address this, we are blocking IP addresses that are listed on the Spamhaus 'Exploits Blocklist (XBL)' and the Spamhaus 'Combined Spam Sources (CSS)' lists. -These are typically IP address known to have hijacked in some way or known spam senders.

This has reduced the load on the email servers significantly, however we are are still blocking around 1.5 million unique IP addresses each day.

We have had a small number of legitimate customers affected by this as their IP address is on these blocklists. (IPs can be looked up on https://check.spamhaus.org). In these cases, please do contact support and we can discuss workarounds.