Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Completed sip2sim
AFFECTING
sip2sim
STARTED
Feb 01, 09:00 AM (19¾ days ago)
CLOSED
Feb 11, 08:30 AM (10 days ago)
DESCRIPTION
We've been informed by our telecom carrier for our SIP2SIM service that SIMs will be prevented from roaming on to the EE network from Friday 1st February. SIMs that have automatically roamed on to EE will be moved off EE at 9AM on the 1st February.

As long as you are able to get service via another carrier, this should not affect normal operation of the service - your SIM should automatically move off EE and join another network. If you have hardcoded your SIM for EE, which is unusual, then this will need to be changed by 9AM.

We're sorry for the short notice, but we've been given short notice. The reason for this is due to an ongoing commercial dispute between Vodaphone Group and EE UK.


Resolution:

MAINTENANCE Assumed Completed Email Services (POP3 and IMAP)
AFFECTING
Email Services (POP3 and IMAP)
STARTED
Jan 17, 04:00 PM (1 month ago)
DESCRIPTION

We're starting the process of moving customers to new back end storage servers. This is a process that is being done as seamlessly as possible and should not be noticed by customers. Customers do not need to make any change to their email programs.

The reason for this work is fourfold: increase the storage capacity we have available, improve resilience, improve performance and improve the ease of further capacity upgrades in the future.

We expect this work to take a few weeks to complete.


MAINTENANCE Assumed Completed Email - POP3 collections
AFFECTING
Email - POP3 collections
STARTED
Feb 11, 08:00 AM (10 days ago)
DESCRIPTION

We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.

Please do get in touch with us if you have any questions or concerns about this though.


MINOR Closed Email
AFFECTED
Email
STARTED
Feb 03, 08:39 AM (18 days ago)
CLOSED
Feb 03, 09:15 AM (17¾ days ago)
DESCRIPTION
We're investigating a similar problem to last week with problems accessing email.
Resolution: Access has been restored. We apologise for the inconvenience and we are continuing to move customers to our new mail servers.

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Jan 31, 09:00 PM (20¼ days ago)
CLOSED
Jan 31, 09:58 PM (20¼ days ago)
DESCRIPTION

On the 31st January we are planning on removing one of our switch stacks in Maidenhead; which has some customer servers directly connected it.

We expect the work to start around 9pm and will last around for around 2 hours; during which time we expect customers to experience a 5 - 10 minute disruption as we re-patch them to the new switch stack.

We will contact customers who will be affected directly and will update this status with updates during the pew window.


Resolution:

We have had to back out of these changes.

We will post another status and contact the relevant customers once we have rearranged the work


MINOR Closed Email
AFFECTED
Email
STARTED
Jan 31, 01:40 PM (20¾ days ago)
CLOSED
Jan 31, 01:55 PM (20¾ days ago)
DESCRIPTION
Some customers are having problems accessing email by POP3 or IMAP - we're investigating.
Resolution:

MAJOR Closed Network
AFFECTED
Network
STARTED
Jan 31, 10:35 AM (20¾ days ago)
CLOSED
Jan 31, 11:10 AM (20¾ days ago)
DESCRIPTION
We're investigating a problem affecting access to our Maidenhead datacentre - this is affecting access to various services including Email, VoIP, Control pages
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 30, 05:10 PM (21½ days ago)
CLOSED
Jan 30, 07:30 PM (21½ days ago)
DESCRIPTION
We've seen problems with ADSL and VDSL lines in the Gloucester area since about 5PM this evening. This has been reported to BT. Lines seem unable to stay online for longer than a few minutes.
Resolution: We'll update this post with further details from BT when we get it.

MINOR Closed Email services (IMAP and POP3)
AFFECTED
Email services (IMAP and POP3)
STARTED
Jan 25, 10:30 AM (26¾ days ago)
CLOSED
Jan 25, 11:05 AM (26¾ days ago)
DESCRIPTION
We're investigating a problem with customers accessing their email on our older email servers, eg timeouts or errors in their email programs whilst trying to read or download email.
Resolution: Email services have been working as normal for a while now, and queued mail has caught up. We do apologise for the inconvenience. We are continuing to move customer to our new email servers as per status post: https://aastatus.net/27530