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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 27, 09:00 PM (11 days ago)
CLOSED
Apr 28, 04:14 PM (10¼ days ago)
DESCRIPTION
For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 28th April betwen midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 28th April, but we'll be moving traffic to Telehouse the day before.
Resolution: BT say: "This work did not go ahead due to technical issues." It has been rescheduled as per: https://aastatus.net/40341

Closed: 10¼ days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 25, 09:00 PM (16¾ days )
DESCRIPTION
This work is a re-schedule of: https://aastatus.net/39513. For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 26th May between midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 26th May, but we'll be moving traffic to Telehouse the day before.
Last updated: 10½ days ago
Update due: 17¼ days
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MINOR Closed TT DSL
AFFECTED
TT DSL
STARTED
Apr 15, 01:10 PM (23¼ days ago)
CLOSED
Apr 19, 03:07 PM (19¼ days ago)
DESCRIPTION
We've seen a few line reconnects today at 09:12 and 13:00 - these have affected a small number (<200) TalkTalk lines. The one at 09:12 looks to be localised to a particular geographical area, but the 13:00 one is as yet unexplained. Staff are monitoring.
Resolution: There have been no other re-occurrences of this.

Closed: 19¼ days ago
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Apr 07, 03:00 AM (1 month ago)
CLOSED
Apr 08, 09:00 AM (30½ days ago)
DESCRIPTION
We will be upgrading the software on our l2tp.aa.net.uk router at 3AM on Wednesday 7th April. This will cause sessions to drop and reconnect a minute or two afterwards.
Resolution: Completed

Closed: 30½ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 09, 02:33 PM (29¼ days ago)
CLOSED
Apr 10, 10:15 AM (28½ days ago)
DESCRIPTION
We are aware of some problems affecting TalkTalk lines in the Oxfordshire area No further updates but we'll let you know as soon as we get a further update
Resolution: Technical / Suspected Root Cause Card failed, engineer attended and replaced card to restore service.

Closed: 28½ days ago
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