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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MAINTENANCE Assumed Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Aug 08, 03:16 PM (1 month ago)
DESCRIPTION
3G is being phased out by all mobile network operators, and will stop working for our data SIMs in early September. The data SIMs we provide already support 4G. In a small number of cases it is possible that devices are too old to support 4G, in which case the device is sadly obsolete and will need replacing in order to keep connectivity. You will be emailed if we think your SIM is one which is in a device still operating via 3G.
Last updated: 3½ days ago
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MAINTENANCE Completed Quotas
AFFECTING
Quotas
STARTED
Aug 05, 02:30 PM (1¼ months ago)
CLOSED
Sep 09, 10:00 AM (3¾ days ago)
DESCRIPTION
Please see the following news page for changes happening to monthly quotas this month: https://www.aa.net.uk/etc/news/update-to-monthly-usage-quotas/
Resolution:

Closed: 3¾ days ago
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MAINTENANCE Completed SMS
AFFECTING
SMS
STARTED
Apr 08, 02:13 PM (5 months ago)
CLOSED
Sep 09, 01:28 PM (3½ days ago)
DESCRIPTION
This work has started, but we did not do a planned work as expected it to be seamless. Sadly that was not quite the case today, so this is more detail on what we are planning over the next few weeks. The main thing is, any problems, please tell us right away.
  • Some cosmetic improvements (nicer format phone numbers) in emailed or tooted SMS (done)
  • Additional options (such as forcing the email/toots to be E.123 + format numbers) (done)
  • Additional options for posting JSON to http/https (TODO)
  • Allowing SMS to be relayed (chargeable) to other numbers (done)
  • We already allow multiple targets for a number for SMS (done)
  • Some improvements for 8 bit SMS, which are rare, as we previously treated as latin1, which is not correct (TODO)
  • Some new features for trialling a new SIP2SIM platform (TODO)
  • Improve "visible" format for content in email/toot when special characters are used (e.g. NULL as ␀) (TODO)
The 8 bit data format changes are likely to be the least "backwards compatible" changes, but should not impact anyone as they are not generally encountered. I.e. incoming SMS will rarely (if ever) be 8 bit coded, and when they were, we would get special characters wrong. Similarly, sending 8 bit SMS would only show the expected characters on some older phones, and would be wrong on many others as the specification does not say the character set to use. We will, however, handle NULLs much better, which are relevant for some special use cases.
Resolution:

Closed: 3½ days ago
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MINOR Closed SIMs and TalkTalk
AFFECTED
SIMs and TalkTalk
STARTED
Sep 05, 11:00 PM (7¼ days ago)
CLOSED
Sep 06, 01:00 AM (7¼ days ago)
DESCRIPTION
We saw a number of Data SIMs drop their connection to us and reconnect multiple times between 11PM and midnight. We also saw a very small number of TalkTalk lines drop and reconnect just after midnight.
Resolution:

Closed: 7¼ days ago
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NEWS Info Accounts
AFFECTING
Accounts
STARTED
Sep 09, 12:00 AM (4¼ days ago)
DESCRIPTION
Due to a BACS issue, Direct Debits on 9th will be collected on 10th. This is within the 3 working days allowed, so no separate notice of collections will be sent. Sorry for any confusion this may cause.
Last updated: 6¾ days ago
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NEWS Info Broadband
AFFECTING
Broadband
STARTED
Aug 22, 12:00 AM (22¼ days ago)
DESCRIPTION
We are now on the ramp up process for one touch switching, allowing switching to/from a number of other providers using One Touch Switching. Currently:
  • Brighton Fibre
    • broadband for Surrey Hills Limited
  • BRSK Limited
  • BT
  • Cuckoo Limited
  • EE
  • G.Network Communications Limited
  • Hyperoptic Limited
  • Now
  • Plusnet
  • Sky
  • TalkTalk
  • Utility Warehouse Limited
  • Virgin Media (Virgin Media O2)
  • Vodafone UK
  • WightFibre
  • Zen Internet
  • YouFibre Limited
  • Zzoomm plc
    • More CPs added over next few days. Lots of work on daily calls to make this all work for 12th.
    Last updated: 8½ days ago
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    MINOR Closed General
    AFFECTED
    General
    STARTED
    Sep 01, 06:00 PM (11½ days ago)
    CLOSED
    Sep 01, 07:09 PM (11¼ days ago)
    DESCRIPTION
    We're currently investigating reports of routing problems to some destinations.
    Resolution: BGP is used on the internet to exchange where to route IP addresses. Messages are constantly sent between routers to update this routing information. Today, some of our routers had failed to properly update their routing information which in turn caused routing to some destinations not to work.

    Closed: 11¼ days ago
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