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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 28, 01:48 PM (6¾ days ago)
CLOSED
Jun 30, 07:43 PM (4½ days ago)
DESCRIPTION
Due to a problem with the recording of usage data we are removing download and upload stats for some lines for some days. Where usage data was affected it was only affected for an hour but we have decided out of caution to remove the entire day within which this hour occurred. The problem days are from the 24th to the 28th of June, so customers may notice the control pages reflect no download or upload stats for some of these days. Graph data is unaffected. Because of usage based tariffs this does have the potential to affect billing, but it only positively impacts bills due to removal of legitimate usage along with problematic data.
Resolution:

Closed: 4½ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 30, 05:45 AM (5 days ago)
CLOSED
Jun 30, 06:02 AM (5 days ago)
DESCRIPTION
We are needing to restart l2tp.aa.net.uk this morning which caused a few re-connections for our L2TP customers.
Resolution: This has been completed, we apologise for the disruption this would have caused between 05:50 and 06:00 this morning.

Closed: 5 days ago
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MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
Jun 24, 03:00 AM (11 days ago)
CLOSED
Jun 24, 04:04 AM (11 days ago)
DESCRIPTION
We will enable IPv4 on a new link between our Maidenhead and London datacentres. There will be a brief outage for services in Maidenhead as routing configuration is changed. The impact should be minimal and only affect services hosted in Maidenhead which is mainly customer colocation and our VoIP servers.

Rescheduled for Friday 3AM

Resolution:

Closed: 11 days ago
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MINOR Closed Routing
AFFECTED
Routing
STARTED
Jun 16, 01:25 PM (18¾ days ago)
CLOSED
Jun 16, 03:34 PM (18½ days ago)
DESCRIPTION
We're investigating a problem on the internet with routing to/from some destinations.
Resolution:

Closed: 18½ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 04, 05:14 AM (1 month ago)
CLOSED
Jun 06, 10:03 AM (28¾ days ago)
DESCRIPTION
We have had reports that some TT lines are failing to connect, a quick look at TalkTalk incidents shows an outage, which had been closed. On further emails into the TT helpdesk they say its actually ongoing ! Multiple Regions -(Telehouse West) LTS002.THW Update to follow
Resolution:

Closed: 28¾ days ago
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