Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.
As long as you are able to get service via another carrier, this should not affect normal operation of the service - your SIM should automatically move off EE and join another network. If you have hardcoded your SIM for EE, which is unusual, then this will need to be changed by 9AM.
We're sorry for the short notice, but we've been given short notice. The reason for this is due to an ongoing commercial dispute between Vodaphone Group and EE UK.
We're starting the process of moving customers to new back end storage servers. This is a process that is being done as seamlessly as possible and should not be noticed by customers. Customers do not need to make any change to their email programs.
The reason for this work is fourfold: increase the storage capacity we have available, improve resilience, improve performance and improve the ease of further capacity upgrades in the future.
We expect this work to take a few weeks to complete.
We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.
Please do get in touch with us if you have any questions or concerns about this though.
On the 31st January we are planning on removing one of our switch stacks in Maidenhead; which has some customer servers directly connected it.
We expect the work to start around 9pm and will last around for around 2 hours; during which time we expect customers to experience a 5 - 10 minute disruption as we re-patch them to the new switch stack.
We will contact customers who will be affected directly and will update this status with updates during the pew window.
We have had to back out of these changes.
We will post another status and contact the relevant customers once we have rearranged the work