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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MAINTENANCE Planned Routers
AFFECTING
Routers
STARTING
Jul 14, 04:00 PM (3¼ days )
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Monday 14th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Last updated: 1½ days ago
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MINOR Open VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Jul 08, 01:59 PM (2¾ days ago)
DESCRIPTION
One of our SIP routers restarted unexpectedly at 13:40, dropping a subset of calls in progress. The cause is being investigated.
Last updated: 2¾ days ago
Expected close: 0 seconds ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jul 03, 08:00 AM (8 days ago)
CLOSED
Jul 04, 03:30 AM (7 days ago)
DESCRIPTION
We've had a few L2TP problems today which have caused some customer L2TP connections to drop and reconnect. The problem has been identified and one of our L2TP routers has had the update applied, the other router will have it applied overnight.
Resolution: Overnight work was completed.

Closed: 7 days ago
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MAINTENANCE Open L2TP
AFFECTING
L2TP
STARTED
Jul 03, 06:00 PM (7½ days ago)
DESCRIPTION

We are in the process of upgrading both the speed cap and monthly usage of our Domestic and Business L2TP services. The price remains the same.

  • Domestic, Was: 400Mb/s and 5TB Usage. Will be: 500Mb/s and 8TB Usage
  • Business, Was: 600Mb/s and 10TB Usage. Will be: 1Gb/s and 20TB Usage
  • Business Light: stays the same

(The actual throughput may be limited by your L2TP client and your underlying Internet connection)

The speed change is live now, and the usage change will be live from 1st August 2025. Details of the service can be found On our main website.

Last updated: 7½ days ago
Expected close: In 21 days
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MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jun 25, 02:00 PM (15¾ days ago)
CLOSED
Jun 26, 05:16 AM (15 days ago)
DESCRIPTION
We will be performing overnight upgrades on our L2TP routers - L2TP customers will see a short drop of their connection as this work happens. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June with similar work happening on Monday 30th and Tuesday 1st July.
Resolution: This work will be revisited at.a future time after investigations in to the problems we saw have been completed.

Closed: 15 days ago
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MAINTENANCE Assumed Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (15¾ days ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.
Last updated: 15¾ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 23, 10:56 AM (17¾ days ago)
CLOSED
Jun 23, 11:15 AM (17¾ days ago)
DESCRIPTION
We have noticed some broadband customers over our TalkTalk network lost service at 10:11 this morning, this has been raised with TT who are investigating. Update to follow.....
Resolution:

Closed: 17¾ days ago
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MINOR Closed General
AFFECTED
General
STARTED
Jun 19, 11:30 AM (21¾ days ago)
CLOSED
Jun 19, 11:47 AM (21¾ days ago)
DESCRIPTION
We're investigating routing problems that could be affecting some services.
Resolution: Problem resolved. The issue was limited to just one of our routers.

Closed: 21¾ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 17, 04:20 AM (24 days ago)
CLOSED
Jun 17, 07:35 AM (24 days ago)
DESCRIPTION
We had a problem with part of our 'back end' systems that manage our voip service. This caused problems for calls and registrations. The issue was resolved at 7:35AM.
Resolution: The problem was caused by our Redis cluster backend failing to fail over. The cause of this is being investigated.

Closed: 24 days ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
May 20, 01:00 AM (1¾ months ago)
CLOSED
Jun 17, 09:01 AM (23¾ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs and L2TP/BGP routers, starting Tuesday 20th May. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This round of work has been completed.

Closed: 23¾ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 12, 10:38 AM (28¾ days ago)
CLOSED
Jun 12, 07:30 PM (28½ days ago)
DESCRIPTION
One of our L2TP routers had a problem and restarted whilst we were performing some diagnostics on it. This caused some customer's L2TP connection to drop and reconnect. We've taken this router out of service for the time being whilst we investigate further.
Resolution:

Closed: 28½ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:17 AM (27¾ days ago)
CLOSED
Jun 13, 09:30 AM (27¾ days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution: Service has been restored, we're investigating the original problem.

Closed: 27¾ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:05 AM (27¾ days ago)
CLOSED
Jun 20, 12:00 AM (21¼ days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution:

Closed: 21¼ days ago
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