Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.
BT have planned work on our links used for broadband lines in our Telehouse datacentre. We have resilient links in Harbour Exchange datacentre and so traffic will be seamlessly moved before BT's work is carried out.
We are not expecting any impact on customers.
Starting: 25th Feb, 00:01. Ending: 25 Feb 06:00
We have 5 routers for transit and we are seeing low levels of packet loss on one of these routers.
The cause of this is excess traffic due to our direct interconnect with Amazon being down and Amazon traffic being sent over our transit connections instead of the interconnect.
We have contacted Amazon and hope to have the interconnect working again soon, but we're not yet sure why they have taken it down.
This problem was caused by our interconnect to Amazon going down due to maintenance at the Amazon side. Amazon have a policy not to route traffic over exchange points such as LINX and LONAP (where we have a lot of excess capacity) but instead would send traffic over our transit links (which have less excess capacity).
To prevent this from happening again: We are already in the process of increasing our transit capacity anyway, and we will investigate having a second interconnect in to Amazon.
Further update: a second interconnect to Amazon is underway.
Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:
Sunday 31st January, Afternoon. We moved our equipment on to temporary power feeds.
Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.
Sunday 7th February, Afternoon: We will be moving from the temporary power feeds to the new feeds.
Broadband and general internet access will be unaffected.Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:
Sunday 31st January, Afternoon, We moved all our equipment on to temporary power feeds.
Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.
Sunday 7th February, Afternoon: We moving our equipment, again, this time on the new power feeds. Similar to the work on 31st January there will be a period of a few minutes where some of our services in Maidenhead will be offline. This will be minimal due to most devices having dual power supply feeds and will not need to be powered down during this work.
Broadband and general internet access will be unaffected.Our Maidenhead datacentre is undergoing major electrical infrastructure upgrades which will affect our services in the following ways:
Sunday 31st January, Afternoon. We will be powering down all our equipment in order to move on to temporary power feeds. There will be a period of up to 30 minutes where our services in Maidenhead will be offline.
Saturday 6th February, Afternoon: Power at risk as the datacentre replace our original power feeds - We will be running on the temporary power feeds during this work so service should be unaffected.
Sunday 7th February, Afternoon: We will be powering down all our equipment again in order to move on to the new power feeds. Similar to the work on 31st January there will be a period of up to 30 minutes where our services in Maidenhead will be offline.
Services that will be affected when power is moved between feeds:
VoIP services,
Access to the Control Page,
Dedicated servers we host for customer (collocation),
Web pages we host for customers
We do not anticipate that this work will affect our customers directly as the traffic will be going over our LINX in Telehouse instead.