Last 10 major outages posts, sorted by last updated
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MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 20, 01:00 AM (22¾ days ago)
CLOSED
Jul 20, 07:29 AM (22½ days ago)
DESCRIPTION
We're investigating a problem causing some lines to be reconnecting.
Resolution: A bug has been found in the LNS code which erroneously limited the number of connections that would successfully connect. This has been fixed. We will update the software on our test LNS (B.Doubtless) overnight. We'll then reschedule an upgrade of the production LNS (X.Witless) and bulk-move of customers for later in the week.

Closed: 22½ days ago
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MAJOR Closed Internet
AFFECTED
Internet
STARTED
Jul 06, 02:45 PM (1 month ago)
CLOSED
Jul 06, 03:08 PM (1 month ago)
DESCRIPTION
at around 14:45 there was some sort of problem that affected traffic, we're investigating the cause.
Resolution: We caused a network loop between two of our switches in one of our London datacentres. This was caused by loading wrong software variant on to one of our test FireBrick FB9000 routers; the software variant that was loaded didn't have the LACP feature and when the FireBrick booted it caused a network loop. This caused a broadcast storm and general chaos until the switch disabled the ports. We do apologise for the inconvenience this caused customers this afternoon, lesson learnt and software builds have been changed to include LACP in all variants.

Closed: 1 month ago
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MAJOR Closed access
AFFECTED
access
STARTED
Nov 25, 02:43 AM (8½ months ago)
CLOSED
Nov 25, 02:48 AM (8½ months ago)
DESCRIPTION
We're investigating a routing problem at the moment.
Resolution:

Closed: 8½ months ago
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MAJOR Closed TalkTalk Broadband
AFFECTED
TalkTalk Broadband
STARTED
Jul 09, 10:08 AM (1 year ago)
CLOSED
Jul 09, 10:18 AM (1 year ago)
DESCRIPTION
We've just seen many TalkTalk connected lines disconnect.
Resolution:

Many of our TalkTalk ADSL and FTTC lines dropped at 10:08. Most lines reconnected by 10:11, and the remaining by around 10:18. Cause is yet undetermined, we're awaiting updates from TalkTalk. They did report a 'network flap' that affected a smaller number of lines at 9:52, but we're not sure if these two sets of blips are related.)

Further update: TalkTalk do say that that drops were due to link flaps on fibres between their datacentres.


Closed: 1 year ago
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MAJOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
May 29, 12:35 PM (1 year ago)
CLOSED
May 29, 03:00 PM (1 year ago)
DESCRIPTION
We're investigating problems on our network which will affecting connectivity for customers.
Resolution: Sorry for the delay posting details - this is one of those occasions where there are not a lot of details we can post. The problems mainly related to our authoritative DNS servers which therefore caused issues with almost all services.

Closed: 1 year ago
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MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
May 19, 12:51 PM (1 year ago)
CLOSED
May 19, 01:21 PM (1 year ago)
DESCRIPTION
We're seeing a high number of broadband lines dropping and reconnecting, we're investigating
Resolution: Line drops were caused when staff bought up an interconnect between our two London datacentres. The configuration of this circuit was intended to be separate from the rest of our network but somehow it did carry some traffic and cause this outage for some customers. We continue to investigate the cause in more detail.

Closed: 1 year ago
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MAJOR Closed Broadband Lines
AFFECTED
Broadband Lines
STARTED
Mar 29, 01:10 AM (1¼ years ago)
CLOSED
Mar 29, 05:00 AM (1¼ years ago)
DESCRIPTION
We're seeing high numbers of TalkTalk lines disconnected, we're investigating
Resolution:

Closed: 1¼ years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Feb 25, 12:22 PM (1¼ years ago)
CLOSED
Feb 25, 12:28 PM (1¼ years ago)
DESCRIPTION
At around 12:22 we had a routing problem which affected general internet access.
Resolution:

Closed: 1¼ years ago
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MAJOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Feb 18, 06:00 PM (1¼ years ago)
CLOSED
Feb 18, 06:10 PM (1¼ years ago)
DESCRIPTION
We saw a few minutes of packet loss and connectivity problems at around 6PM. We're investigating further.
Resolution:

Closed: 1¼ years ago
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MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 29, 09:00 AM (1¾ years ago)
CLOSED
Oct 29, 10:00 AM (1¾ years ago)
DESCRIPTION
We had overnight problems with a faulty switch in London. details here: https://aastatus.net/37744 Bringing the replacement switch back in to service is causing some disruption to services though.
Resolution:

Closed: 1¾ years ago
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