Last 10 major outages posts, sorted by last updated
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MAJOR Closed Email - POP3 and IMAP
AFFECTED
Email - POP3 and IMAP
STARTED
Dec 12, 10:15 AM (4½ days ago)
CLOSED
Dec 12, 10:30 AM (4½ days ago)
DESCRIPTION
We're investigating a problem on one of our email back end file servers - this will be affecting customers accessing their email by POP3 and IMAP at the moment
Resolution: The RAID card on one of the file servers locked up and needed a hard reboot. No mail was lost and service has been restored. From the new year we will be migrating customers off this file server and on to our new email back ends. More information about this will be posted in the new year - but will not need customers to make any changes at their side.

Closed: 4½ days ago
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MAJOR Closed Broadband (BT)
AFFECTED
Broadband (BT)
STARTED
Dec 02, 07:20 PM (14¼ days ago)
CLOSED
Dec 02, 08:30 PM (14 days ago)
DESCRIPTION
We're aware that some broadband lines have been dropping this evening, we're investigating.
Resolution: This fault was caused by a 'Transmission Incident' at Stepney exchange - BT had to reset equipment and this affected other ISPs who interconnect with BT via Stepney. Due to an error at BTs side, their usual incident notification messages were not sent to us; if they had been sent then they would have appeared on this status page and our staff would have been more aware at the time. We do apologise for the inconvenience that this caused our customers. The actual cause of the fault has not been sent to us yet, but we'll update this post when we do.

Closed: 14 days ago
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MAJOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Jun 17, 11:15 AM (6 months ago)
CLOSED
Jun 17, 02:05 PM (6 months ago)
DESCRIPTION
The outage causing customers to be unable to reach email has been resolved. We're investigating the cause, but we have also recently been building a new mail system to replace the existing infrastructure. It's almost like the old system knows it's going to be replaced soon!
Resolution: A security certificate on one of our back end systems had renewed a little while ago (as expected), however, some systems had not reloaded this new certificate and were using the previous certificate which expired today. Because the certificate that was in use had expired, the system refused to connect to the mail store. We will be reviewing how renewed certificates are reloaded by these systems.

Closed: 6 months ago
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MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 06, 01:15 PM (6¼ months ago)
CLOSED
Jun 06, 01:20 PM (6¼ months ago)
DESCRIPTION
We are investigating a routing problem affecting broadband customers, engineers are working on this now. Update to follow .....
Resolution:

Closed: 6¼ months ago
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MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 01, 01:43 PM (6½ months ago)
CLOSED
Jun 01, 03:09 PM (6½ months ago)
DESCRIPTION

Since roughly 13:43 it was noticed that a lot of our TT DSL lines were flapping.

After initial investigation we have concluded our physical fibres and BGP sessions have remained up. Therefore we believe the issue to be within TalkTalk's network.

We are chasing TT at the moment.

Resolution:

Closed: 6½ months ago
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MAJOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 11:00 AM (7 months ago)
CLOSED
May 18, 05:06 AM (7 months ago)
DESCRIPTION
Calls and SMSs to and from mobile SIMs on our SIP2SIM service are failing. This has been reported to the mobile carrier who are now investigating. This looks like a similar problem that occurred last month: https://aastatus.net/2519 Updates to follow.
Resolution: From our carrier: "BT have confirmed that there was an outage on one of their nodes, affecting links with Telefonica. The issue has been resolved and connections are starting to restore. BT have confirmed that all links are now back in service."

Closed: 7 months ago
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MAJOR Closed Broadband and Ethernet
AFFECTED
Broadband and Ethernet
STARTED
Apr 10, 02:20 PM (8 months ago)
CLOSED
Apr 10, 02:30 PM (8 months ago)
DESCRIPTION
Many customers saw an outage of a few minutes at 14:20. This looks to have been caused by some network configuration we were doing at the time. It was not meant to cause any problems, we are reviewing what actually happened. We do apologise to those customers who were affected.
Resolution:

Closed: 8 months ago
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MAJOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Apr 01, 08:00 AM (8½ months ago)
CLOSED
Apr 01, 09:04 AM (8½ months ago)
DESCRIPTION
We are investigating problems with some users having problems receiving email by POP3/IMAP. Webmail is working, so for the moment that can be used: https://webmail.aa.net.uk
Resolution: Mail connectivity has been restored, sorry for the inconvenience.

Closed: 8½ months ago
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MAJOR Closed Broadband and Ethernet
AFFECTED
Broadband and Ethernet
STARTED
Mar 29, 07:00 PM (8½ months ago)
CLOSED
Apr 04, 06:00 PM (8¼ months ago)
DESCRIPTION
Over the last few days we have seen several short attacks on parts of our network. Staff are monitoring and taking action. We don't usually put a lot of detail regarding DoS attacks. In some cases services may be briefly unavailable and routing may change. Sorry for any inconvenience.
Resolution: Ongoing work is underway following our experience from these events.

Closed: 8¼ months ago
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MAJOR Closed Broadband and Ethernet
AFFECTED
Broadband and Ethernet
STARTED
Mar 12, 12:15 AM (9 months ago)
CLOSED
Mar 12, 12:50 AM (9 months ago)
DESCRIPTION
We noticed (and received reports) that multiple customers were having issues at approximately 00:15 this morning, and investigation work commenced immediately. At present it appears we have a routing problem, affecting traffic to/from some destinations. This is actively being worked on right now. Sincere apologies for the inconvenience this is causing.
Resolution:

Closed: 9 months ago
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