Last 10 major outages posts, sorted by last updated
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MAJOR Closed Maidenhead connectivity
AFFECTED
Maidenhead connectivity
STARTED
Jun 24, 09:54 PM (25¾ days ago)
CLOSED
Jun 26, 12:49 AM (24¾ days ago)
DESCRIPTION
We're investigating problems with services hosted at our Maidenhead Datacentre - this is affecting VoIP, sending email, Control Pages and some other services as well as customer servers we host.
Resolution: Power was lost at the datacentre as as result of something going wrong with low risk UPS/Generator maintenance by the datacentre.

Update 1 July: The datacentre say that whilst the UPS was disconnected for planned maintenance they incurred a coincidental loss of utility mains power, and thus power to the site was lost.


MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 27, 01:35 AM (23¾ days ago)
CLOSED
Jun 27, 02:16 AM (23½ days ago)
DESCRIPTION
Looks like all lines in TT backhaul dropped. Lines are reconnecting. We’ll update later when we have more details.
Resolution: Line reconnections seem to have stopped and traffic levels back to normal.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Mar 21, 11:20 AM (4 months ago)
CLOSED
Mar 21, 11:56 AM (4 months ago)
DESCRIPTION
At 11:20 we saw a large number of BT lines drop
Resolution:

MAJOR Closed Network
AFFECTED
Network
STARTED
Jan 31, 10:35 AM (5½ months ago)
CLOSED
Jan 31, 11:10 AM (5½ months ago)
DESCRIPTION
We're investigating a problem affecting access to our Maidenhead datacentre - this is affecting access to various services including Email, VoIP, Control pages
Resolution:

MAJOR Closed Email - POP3 and IMAP
AFFECTED
Email - POP3 and IMAP
STARTED
Dec 12, 10:15 AM (7¼ months ago)
CLOSED
Dec 12, 10:30 AM (7¼ months ago)
DESCRIPTION
We're investigating a problem on one of our email back end file servers - this will be affecting customers accessing their email by POP3 and IMAP at the moment
Resolution: The RAID card on one of the file servers locked up and needed a hard reboot. No mail was lost and service has been restored. From the new year we will be migrating customers off this file server and on to our new email back ends. More information about this will be posted in the new year - but will not need customers to make any changes at their side.

MAJOR Closed Broadband (BT)
AFFECTED
Broadband (BT)
STARTED
Dec 02, 07:20 PM (7½ months ago)
CLOSED
Dec 02, 08:30 PM (7½ months ago)
DESCRIPTION
We're aware that some broadband lines have been dropping this evening, we're investigating.
Resolution: This fault was caused by a 'Transmission Incident' at Stepney exchange - BT had to reset equipment and this affected other ISPs who interconnect with BT via Stepney. Due to an error at BTs side, their usual incident notification messages were not sent to us; if they had been sent then they would have appeared on this status page and our staff would have been more aware at the time. We do apologise for the inconvenience that this caused our customers. The actual cause of the fault has not been sent to us yet, but we'll update this post when we do.

MAJOR Closed DNS, Email and Web Hosting
AFFECTED
DNS, Email and Web Hosting
STARTED
Jun 17, 11:15 AM (1 year ago)
CLOSED
Jun 17, 02:05 PM (1 year ago)
DESCRIPTION
The outage causing customers to be unable to reach email has been resolved. We're investigating the cause, but we have also recently been building a new mail system to replace the existing infrastructure. It's almost like the old system knows it's going to be replaced soon!
Resolution: A security certificate on one of our back end systems had renewed a little while ago (as expected), however, some systems had not reloaded this new certificate and were using the previous certificate which expired today. Because the certificate that was in use had expired, the system refused to connect to the mail store. We will be reviewing how renewed certificates are reloaded by these systems.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 06, 01:15 PM (1 year ago)
CLOSED
Jun 06, 01:20 PM (1 year ago)
DESCRIPTION
We are investigating a routing problem affecting broadband customers, engineers are working on this now. Update to follow .....
Resolution:

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 01, 01:43 PM (1 year ago)
CLOSED
Jun 01, 03:09 PM (1 year ago)
DESCRIPTION

Since roughly 13:43 it was noticed that a lot of our TT DSL lines were flapping.

After initial investigation we have concluded our physical fibres and BGP sessions have remained up. Therefore we believe the issue to be within TalkTalk's network.

We are chasing TT at the moment.


Resolution:

MAJOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 11:00 AM (1 year ago)
CLOSED
May 18, 05:06 AM (1 year ago)
DESCRIPTION
Calls and SMSs to and from mobile SIMs on our SIP2SIM service are failing. This has been reported to the mobile carrier who are now investigating. This looks like a similar problem that occurred last month: https://aastatus.net/2519 Updates to follow.
Resolution: From our carrier: "BT have confirmed that there was an outage on one of their nodes, affecting links with Telefonica. The issue has been resolved and connections are starting to restore. BT have confirmed that all links are now back in service."