Outages
Maintenance
Our Network:
Major

0

Happening Now

1

Future Planned

0

Suppliers' Network:
Open Events:
STATUS
Open
AFFECTING
TalkTalk DSL Circuits
STARTED
Nov 30, 12:00 PM (9½ days ago)
REFERENCE
26802 / AA26802
INFORMATION
  • INITIAL
    9½ days ago by Andrew

    Over the past couple of months we have seen a very small number of TalkTalk lines not log back in to us after maintenance or outages within the TalkTalk network. In these cases we need to involve TalkTalk staff to manually clear the stuck session.

    The cause of this problem has been down to some of TalkTalk's routers being unable to cope with the high number of reconnects after an outage has been fixed or planned work has been completed.

    To solve this problem, TalkTalk are upgrading the software in these routers. They expect to have updated all their routers within a couple of weeks.

  • NEXT UPDATE...

    Due in 11 hours

STATUS
Open
AFFECTING
General
STARTED
Nov 22, 03:00 AM (17¾ days ago)
REFERENCE
23491 / AA23491
INFORMATION
  • INITIAL
    17¾ days ago by Adrian

    We are upgrading some routers over night again, and we then plan to do a rolling LNS upgrade.

  • UPDATE
    10½ days ago by Adrian

    We'll be doing some more router upgrades as well over the weekend, and are continuing the rolling LNS updates over night.

  • UPDATE
    3½ days ago by Adrian

    We are starting a rolling update again tonight (Thursday), and this time it means one LNS will transfer PPP sessions just before midnight rather than in the middle of the night tonight.

  • UPDATE
    3¼ days ago by Adrian

    We do also expect to re-load the L2TP service endpoint early evening. As usual this should be a matter of a few seconds downtime only.

  • UPDATE
    3 days ago by Adrian

    A further blip is expected shortly (around 2:15am) on the "N" LNS, and L2TP services.

  • UPDATE
    3 days ago by Adrian

    It looks like all is well with the new rolling update now, so this will continue now nightly for the next two weeks right up until our change freeze. We'll update this status if we see any further issues, but please let us know right away if you see problems.

EXPECTED CLOSE
Dec 20, 12:00 AM ( In 9¾ days )
Recently Closed Events:
Broadband blip graph

The graph shows the last few hours of logins and logouts of ADSL, VDSL, SIMs and L2TP circuits.

The current time is on the left. Green is login, red is logout.

If there are spikes, then this shows a large number of logouts, which may indicate an outage or planned work happening.

You can click on a spike to search for incidents or maintenance that were open around that time.

About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.

Timeline view of events on our network and systems

Events from the AAISP network from the last six months through to two month's time on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

Congestion Reports

Every night we analyse the loss and latency measurements we have taken from all of our broadband lines during the day and we automatically look for patterns that suggest congestion or problems within the core network of our suppliers. This can pinpoint congestion in exchanges, BRAS's or particualr areas of the country which our staff will then tackle.

We are not able to automatically identify all congestion spots so this does not mean there are not problem areas, do contact Support if you think you are suffering from congestion.

Permission is granted for news/media and other ISPs that are also affected by these issues to republish these findings with attribution to AAISP. XML.