Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

5

Future Planned

7

Open Events:
STATUS
Open
CREATED
Mar 27, 08:37 AM (23½ days ago)
AFFECTING
Broadband
STARTED
Apr 20, 12:01 AM (59 minutes ago)
REFERENCE
42848 / AA42848
INFORMATION
  • INITIAL
    59 minutes ago by David

    Milton Keynes - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.

EXPECTED CLOSE
Apr 20, 06:00 AM ( In 4¾ hours )
STATUS
Open
CREATED
Mar 24, 10:02 AM (26½ days ago)
AFFECTING
Broadband
STARTED
Apr 19, 12:01 AM (1 day ago)
REFERENCE
42843 / AA42843
INFORMATION
  • INITIAL
    1 day ago by David

    Leeds Leicester - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.

EXPECTED CLOSE
Apr 19, 06:00 AM ( 19 hours ago)
STATUS
Open
CREATED
Apr 16, 11:40 AM (3½ days ago)
AFFECTING
Broadband
STARTED
Apr 18, 12:01 AM (2 days ago)
REFERENCE
42855 / AA42855
MASTODON
INFORMATION
  • INITIAL
    2 days ago by Stuart

    Gloucester, Havant, Harpenden, Huddersfield, Inverness, Ipswich and Kettering - Customers will experience an outage of 10 minutes during the maintenance window.

EXPECTED CLOSE
Apr 18, 06:00 AM ( 1¾ days ago)
STATUS
Open
CREATED
Mar 24, 09:59 AM (26½ days ago)
AFFECTING
Broadband
STARTED
Apr 17, 12:01 AM (3 days ago)
REFERENCE
42842 / AA42842
INFORMATION
  • INITIAL
    3 days ago by David

    Glasgow - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.

EXPECTED CLOSE
Apr 17, 06:00 AM ( 2¾ days ago)
STATUS
Open
CREATED
Mar 23, 11:08 AM (27½ days ago)
AFFECTING
Broadband
STARTED
Apr 16, 12:01 AM (4 days ago)
REFERENCE
42840 / AA42840
INFORMATION
  • INITIAL
    4 days ago by David

    Gateshead We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.

EXPECTED CLOSE
Apr 16, 06:00 AM ( 3¾ days ago)
Recently Closed Events:
STATUS
Closed
CREATED
Mar 27, 12:55 PM (23¼ days ago)
AFFECTED
Control Pages
STARTED
Apr 19, 09:00 AM (16 hours ago)
CLOSED
Apr 19, 03:35 PM (9¼ hours ago)
REFERENCE
42850 / AA42850
MASTODON
INFORMATION
  • INITIAL
    16 hours ago by James

    On Sunday the 19th of April we're carrying out maintenance which will cause disruption to both the accounts pages and control pages. Apologies for any inconvenience. The work is expected to start around 9am, and we'll keep disruption to a minimum.

  • UPDATE
    9¼ hours ago by James

    The work has been completed successfully, and all looks well. We'll keep a close eye on things over the next couple of days, but it doesn't look like there are any problems.

  • Closed
STATUS
Open
CREATED
Mar 27, 08:37 AM (23½ days ago)
AFFECTING
Broadband
STARTED
Apr 20, 12:01 AM (59 minutes ago)
REFERENCE
42848 / AA42848
INFORMATION
  • INITIAL
    59 minutes ago by David

    Milton Keynes - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.

EXPECTED CLOSE
Apr 20, 06:00 AM ( In 4¾ hours )
Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Yesterday 15:36:21

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.