Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

1

Future Planned

4

Open Events:
STATUS
Open
CREATED
Feb 19, 08:20 AM (1 month ago)
AFFECTING
LNS
STARTED
Feb 23, 01:00 AM (28¾ days ago)
REFERENCE
42834 / AA42834
MASTODON
INFORMATION
  • INITIAL
    28¾ days ago by Andrew

    We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Monday 23 February. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

    Upgrades to our BGP routers will also happen overnight but should have little to no impact.

  • UPDATE
    11¼ days ago by Andrew

    This set of upgrades is taking longer than usual as we have some extra steps to take. We expect LNS upgrades and router upgrade to continue though to March 20th.

  • UPDATE
    11¼ hours ago by Andrew

    Our pool of LNS routers have all be upgraded. We have more BGP routers to upgrade, this will happen during this week (wb 23rd March)

Recently Closed Events:
STATUS
Closed
CREATED
Mar 18, 03:01 PM (5 days ago)
AFFECTED
VoIP, Maidenhead
STARTED
Mar 23, 06:00 AM (13½ hours ago)
CLOSED
Mar 23, 08:02 AM (11¼ hours ago)
REFERENCE
42838 / AA42838
MASTODON
INFORMATION
  • INITIAL
    13½ hours ago by Andrew

    One of our connectivity providers at our Maidenhead datacentre are performing planned work during the morning of Wednesday 23rd March. This will happen between 6AM and 8AM. We have multiple links and do not expect any problems, but this does put some of our services at risk - including VoIP and access to our control pages.

  • UPDATE
    12½ hours ago by Andrew

    This work is happening now.

  • RESOLUTION
    11¼ hours ago by Andrew

    This work has been completed.

  • Closed
Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 14:00:54

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.