Over the past couple of months we have seen a very small number of TalkTalk lines not log back in to us after maintenance or outages within the TalkTalk network. In these cases we need to involve TalkTalk staff to manually clear the stuck session.The cause of this problem has been down to some of TalkTalk's routers being unable to cope with the high number of reconnects after an outage has been fixed or planned work has been completed.
To solve this problem, TalkTalk are upgrading the software in these routers. They expect to have updated all their routers within a couple of weeks.
Due in 11 hours
We are upgrading some routers over night again, and we then plan to do a rolling LNS upgrade.
We'll be doing some more router upgrades as well over the weekend, and are continuing the rolling LNS updates over night.
We are starting a rolling update again tonight (Thursday), and this time it means one LNS will transfer PPP sessions just before midnight rather than in the middle of the night tonight.
We do also expect to re-load the L2TP service endpoint early evening. As usual this should be a matter of a few seconds downtime only.
A further blip is expected shortly (around 2:15am) on the "N" LNS, and L2TP services.
It looks like all is well with the new rolling update now, so this will continue now nightly for the next two weeks right up until our change freeze. We'll update this status if we see any further issues, but please let us know right away if you see problems.
The graph shows the last few hours of logins and logouts of ADSL, VDSL, SIMs and L2TP circuits.
The current time is on the left. Green is login, red is logout.
If there are spikes, then this shows a large number of logouts, which may indicate an outage or planned work happening.
You can click on a spike to search for incidents or maintenance that were open around that time.
This will search through the various outages and maintenance reports we have received from our suppliers which may be affecting you.
You can also see a list of outages and maintenance work we receive from our suppliers that may affect your specific broadband service on the Control Pages.
The search box above should find posts affecting your service however, you can use a Keyword search.
This is the status page of Andrews & Arnold Ltd.
Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.
Events from the AAISP network from the last six months through to two month's time on a scrollable timeline. Mouseover for brief details, click incident to view the full post.
Every night we analyse the loss and latency measurements we have taken from all of our broadband lines during the day and we automatically look for patterns that suggest congestion or problems within the core network of our suppliers. This can pinpoint congestion in exchanges, BRAS's or particualr areas of the country which our staff will then tackle.
We are not able to automatically identify all congestion spots so this does not mean there are not problem areas, do contact Support if you think you are suffering from congestion.
Permission is granted for news/media and other ISPs that are also affected by these issues to republish these findings with attribution to AAISP. XML.