Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

2

Future Planned

0

Open Events:
STATUS
Open
CREATED
Jul 08, 04:22 PM (6¼ days ago)
AFFECTING
VoIP
STARTED
Jul 10, 03:00 AM (5 days ago)
REFERENCE
42694 / AA42694
MASTODON
INFORMATION
  • INITIAL
    5 days ago by Andrew

    We're upgrading the software on our VoIP servers, we do not anticipate any problems as customers will be moved off the device before the upgrade happens.

  • UPDATE
    3½ days ago by Andrew

    One of our VoIP servers has been upgraded successfully. The second will be upgraded in the early hours of Tuesday 16th July.

  • NEXT UPDATE...

    Due in 6¾ hours

STATUS
Open
CREATED
Jun 03, 03:13 PM (1¼ months ago)
AFFECTING
authoritative DNS
STARTED
Jun 03, 10:35 AM (1¼ months ago)
REFERENCE
42684 / AA42684
MASTODON
INFORMATION
  • INITIAL
    1¼ months ago by Andrew

    This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

    Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

    The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

    We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS

  • UPDATE
    27¾ days ago by James

    This change has been made.

  • NEXT UPDATE...

    Due 27½ days ago (overdue)

STATUS
Open
CREATED
Apr 08, 02:16 PM (3 months ago)
AFFECTING
SMS
STARTED
Apr 08, 02:13 PM (3 months ago)
REFERENCE
42654 / AA42654
MASTODON
INFORMATION
  • INITIAL
    3 months ago by Adrian

    This work has started, but we did not do a planned work as expected it to be seamless. Sadly that was not quite the case today, so this is more detail on what we are planning over the next few weeks. The main thing is, any problems, please tell us right away.

    • Some cosmetic improvements (nicer format phone numbers) in emailed or tooted SMS (done)
    • Additional options (such as forcing the email/toots to be E.123 + format numbers) (done)
    • Additional options for posting JSON to http/https (TODO)
    • Allowing SMS to be relayed (chargeable) to other numbers (done)
    • We already allow multiple targets for a number for SMS (done)
    • Some improvements for 8 bit SMS, which are rare, as we previously treated as latin1, which is not correct (TODO)
    • Some new features for trialling a new SIP2SIM platform (TODO)
    • Improve "visible" format for content in email/toot when special characters are used (e.g. NULL as ␀) (TODO)
    The 8 bit data format changes are likely to be the least "backwards compatible" changes, but should not impact anyone as they are not generally encountered. I.e. incoming SMS will rarely (if ever) be 8 bit coded, and when they were, we would get special characters wrong. Similarly, sending 8 bit SMS would only show the expected characters on some older phones, and would be wrong on many others as the specification does not say the character set to use. We will, however, handle NULLs much better, which are relevant for some special use cases.

EXPECTED CLOSE
Apr 29, 02:13 PM ( 2½ months ago)
Recently Closed Events:
STATUS
Closed
CREATED
Jul 12, 04:35 PM (2¼ days ago)
AFFECTED
L2TP
STARTED
Jul 12, 04:33 PM (2¼ days ago)
CLOSED
Jul 12, 04:40 PM (2¼ days ago)
REFERENCE
42696 / AA42696
MASTODON
INFORMATION
  • INITIAL
    2¼ days ago by Andrew

    We're investigating a large number of drops and reconnect on our L2TP service.

  • UPDATE
    2¼ days ago by Andrew

    Customers are reconnecting, and most are back online.

  • RESOLUTION
    2¼ days ago by Andrew

    This looks to be a repeat of the drop and reconnect incident we saw earlier in the week - A port flap on our Primary L2TP router caused our backup L2TP router to take over the routing of the service causing customers to drop and reconnect - then the primary L2TP router re-established itself and customers moved back once more. We'll investigate this in more detail to find the root cause of the initial port problems.

  • Closed
Broadband blip graph

The graph shows the last few hours of logins and logouts of ADSL, VDSL, SIMs and L2TP circuits.

The current time is on the left. Green is login, red is logout.

If there are spikes, then this shows a large number of logouts, which may indicate an outage or planned work happening.

You can click on a spike to search for incidents or maintenance that were open around that time.

About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was 12 Jul 16:41:15

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.