Outages
Maintenance
Our Network:
Major Outages

1

Minor Outages

0

Happening Now

0

Future Planned

1

Open Events:
STATUS
Open
CREATED
Sep 10, 06:14 AM (4¾ hours ago)
AFFECTING
CityFibre
STARTED
Sep 10, 01:15 AM (9¾ hours ago)
REFERENCE
42887 / AA42887
MASTODON
INFORMATION
  • INITIAL
    9¾ hours ago by Andrew

    Posted 6AM: We're seeing many CityFibre connections dropping their connections since 1AM. they seem to drop a few times an hour.

  • UPDATE
    4 hours ago by Andrew

    Cityfibre services are now connected. Investigations continue regarding the cause.

  • UPDATE
    3 hours ago by Andrew

    We do apologise for the problem overnight with CityFibre. We are aware what caused the problem and are investigating it further, and will post again here later today.

  • NEXT UPDATE...

    Due in 3¾ hours

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 08:04:07

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.