Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

1

Future Planned

0

Open Events:
STATUS
Open
CREATED
Apr 17, 03:00 PM (1½ months ago)
AFFECTING
Router Upgrades
STARTED
Apr 18, 02:00 AM (1½ months ago)
REFERENCE
42532 / AA42532
MASTODON
INFORMATION
  • INITIAL
    1½ months ago by Andrew

    We are performing overnight software upgrades on our BGP Routers and our "Witless" set of LNSs. The "Witless" set of LNSs carry our BT FTTP, CityFibre FTTP and some VDSL services. We will be doing one LNS per night and the work starts from 1AM. The impact that this has on customers is that it will cause lines to drop and reconnect when the LNS they are on is upgraded.

  • UPDATE
    1½ months ago by Andrew

    The upgrades are paused at the moment, and will continue next week.

  • UPDATE
    1¼ months ago by Andrew

    Router upgrades will start again from tonight, which will include on of our our L2TP routers. We will be shuffling lines on the 'Witless' LNSs on the early hours of Wednesday 26th and Thursday 27th April.

  • UPDATE
    1¼ months ago by Andrew

    This is on pause (again) until next week.

  • UPDATE
    28½ days ago by Andrew

    This work is back under way. This week we'll be upgrading non-LNS routers overnight and is expected to have no impact on customers.

  • UPDATE
    20½ days ago by Andrew

    We are now starting the process of overnight LNS upgrades. We will be doing one LNS per night and the work starts from 1AM. The impact that this has on customers is that it will cause lines to drop and reconnect when the LNS they are on is set to be upgraded.

  • UPDATE
    20½ days ago by Andrew

    We are now starting the process of overnight LNS upgrades. We will be doing one LNS per night and the work starts from 1AM. The impact that this has on customers is that it will cause lines to drop and reconnect when the LNS they are on is set to be upgraded.

  • UPDATE
    17¼ hours ago by Andrew

    Various upgrades are still happening overnight.

  • NEXT UPDATE...

    Due 12½ days ago (overdue)

EXPECTED CLOSE
Jun 15, 07:00 AM ( In 7 days )
Broadband blip graph

The graph shows the last few hours of logins and logouts of ADSL, VDSL, SIMs and L2TP circuits.

The current time is on the left. Green is login, red is logout.

If there are spikes, then this shows a large number of logouts, which may indicate an outage or planned work happening.

You can click on a spike to search for incidents or maintenance that were open around that time.

About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Yesterday 10:23:53

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.