Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

1

Happening Now

0

Future Planned

1

Open Events:
STATUS
Open
CREATED
Jul 14, 09:47 AM (12 hours ago)
AFFECTING
VoIP and SIMs
STARTED
Jul 14, 09:00 AM (12¾ hours ago)
REFERENCE
42884 / AA42884
MASTODON
INFORMATION
  • INITIAL
    12¾ hours ago by David

    From our SIP2SIM carrier: We are investigating over night reports of network access problems over various geographical locations. (This is affecting a very small number of our customers)

  • UPDATE
    11¼ hours ago by Andrew

    From the carrier: Engineers are working on a resolution. We are in regular contact with them and will continue to provide updates as soon as we receive further information. At this time, we do not have an estimated time for resolution.

  • UPDATE
    9¼ hours ago by Andrew

    Our upstream carrier continues to work on the incident, with engineering teams actively investigating the underlying cause and implementing corrective measures.

  • UPDATE
    7½ hours ago by David

    A recent routing change has been identified as a possible cause and a roll back is being implemented. Whilst the root cause has not been fully confirmed engineers are working on an alternative workaround. Further updates to follow.

  • UPDATE
    3¾ hours ago by Andrew

    Our carrier is still working through the resolution steps previously mentioned and investigating the root cause.

  • UPDATE
    1¼ hours ago by Andrew

    The cause has been narrowed to a routing change made by an upstream carrier partner. A mitigation was implemented this evening and has resolved the registration issues for users connecting over 4G/VoLTE. Thos affected by this should now be back in service.

  • NEXT UPDATE...

    Due in 11 hours

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 20:29:28

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.