Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

2

Future Planned

0

Open Events:
STATUS
Open
CREATED
Feb 19, 08:20 AM (4½ days ago)
AFFECTING
LNS
STARTED
Feb 23, 01:00 AM (20½ hours ago)
REFERENCE
42834 / AA42834
MASTODON
INFORMATION
  • INITIAL
    20½ hours ago by Andrew

    We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Monday 23 February. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

    Upgrades to our BGP routers will also happen overnight but should have little to no impact.

EXPECTED CLOSE
Mar 05, 12:18 PM ( In 9½ days )
STATUS
Open
CREATED
Feb 20, 03:55 PM (3 days ago)
AFFECTING
07 Numbers
STARTED
Feb 23, 01:00 AM (20½ hours ago)
REFERENCE
42835 / AA42835
MASTODON
INFORMATION
  • INITIAL
    20½ hours ago by Andrew

    Our upstream carrier for our 07 numbers will be sending calls to us from an additional location from Monday 23rd February. Essentially sending us calls via a new datacentre. This has been tested and our test calls have been successful so we do not expect to have any problems.

  • NEXT UPDATE...

    Due 11½ hours ago (overdue)

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was 20 Feb 15:55:25

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.