Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

2

Future Planned

0

Open Events:
STATUS
Open
CREATED
Oct 07, 05:11 PM (1¾ days ago)
AFFECTING
Routing
STARTED
Oct 07, 05:00 PM (1¾ days ago)
REFERENCE
42718 / AA42718
MASTODON
INFORMATION
  • INITIAL
    1¾ days ago by Andrew

    We will be enabling a new transit provider this week - Arelion, AS1299. This is in addition to our three existing transit providers: NTT, Colt (aka Lumen/Level3) and Cogent, as well as multiple peering links. This gives us increased capacity but more importantly it gives us new, diverse routes to the rest of the internet which makes us even better connected to the wider world.

  • UPDATE
    7½ hours ago by Andrew

    Our connectivity with Arelion has been enabled.

  • NEXT UPDATE...

    Due 40¼ minutes ago (overdue)

STATUS
Open
CREATED
Aug 08, 03:24 PM (2 months ago)
AFFECTING
VoIP and SIMs
STARTED
Aug 08, 03:16 PM (2 months ago)
REFERENCE
42708 / AA42708
MASTODON
INFORMATION
  • INITIAL
    2 months ago by James

    3G is being phased out by all mobile network operators, and will stop working for our data SIMs in early September. The data SIMs we provide already support 4G. In a small number of cases it is possible that devices are too old to support 4G, in which case the device is sadly obsolete and will need replacing in order to keep connectivity. You will be emailed if we think your SIM is one which is in a device still operating via 3G.

  • UPDATE
    29¾ days ago by Andrew

    We're noticing 3G is starting to become unavailable on SIMs today (9th September)

STATUS
Open
CREATED
Aug 08, 03:12 PM (2 months ago)
AFFECTING
Ordering
STARTED
Jul 01, 03:09 PM (3¼ months ago)
REFERENCE
42707 / AA42707
MASTODON
INFORMATION
  • INITIAL
    3¼ months ago by Adrian

    As some people will have noticed, we have some ongoing work on the ordering system. Right now we have old and new ordering system in place, and are gradually moving each order type over. The main priority has been "new provides" and "migrations to us", as this has to handle the new OFCOM mandated "One Touch Switching" system. The whole One Touch System has been a massive challenge for a lot of ISPs. We are trying to ensure links on the web site link to the right things, and hopefully we will soon have everything on the new system. For now, new provides, tariff changes, and shortly ceases, will be on the new system, but we are working through it. But if you have any problems with any type of order, please do contact the sales team who will be happy to sort it out, whether ordering a new service or trying to cease a service. Just ask.

  • UPDATE
    1½ months ago by Adrian

    We have updated to handle cease orders, and tariff changes on the new ordering systems. The next step is regrades of circuits.

EXPECTED CLOSE
Sep 12, 03:09 PM ( 26¾ days ago) from Adrian
STATUS
Open
CREATED
Jun 03, 03:13 PM (4 months ago)
AFFECTING
authoritative DNS
STARTED
Jun 03, 10:35 AM (4 months ago)
REFERENCE
42684 / AA42684
MASTODON
INFORMATION
  • INITIAL
    4 months ago by Andrew

    This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

    Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

    The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

    We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS

  • UPDATE
    3¾ months ago by James

    This change has been made.

  • NEXT UPDATE...

    Due 3¾ months ago (overdue)

Broadband blip graph

The graph shows the last few hours of logins and logouts of ADSL, VDSL, SIMs and L2TP circuits.

The current time is on the left. Green is login, red is logout.

If there are spikes, then this shows a large number of logouts, which may indicate an outage or planned work happening.

You can click on a spike to search for incidents or maintenance that were open around that time.

About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 03:56:37

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.