Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

1

Future Planned

2

Open Events:
STATUS
Open
CREATED
Jun 09, 04:37 PM (1 day ago)
AFFECTING
Broadband
STARTED
Jun 10, 02:00 AM (16¼ hours ago)
REFERENCE
42880 / AA42880
INFORMATION
  • INITIAL
    16¼ hours ago by Shaun

    CF are performing emergency works on a number of broadband circuits tomorrow morning affecting circuits in the Willingham area Customers are expected to experience a service interruption of approximately 30 minutes during the maintenance window; however, should any unforeseen issues arise on site, the outage duration may exceed this time frame

EXPECTED CLOSE
Jun 10, 06:00 AM ( 12¼ hours ago)
STATUS
Open
CREATED
Apr 23, 11:24 AM (1½ months ago)
AFFECTING
Broadband
STARTED
May 17, 12:01 AM (24¾ days ago)
REFERENCE
42865 / AA42865
MASTODON
INFORMATION
  • INITIAL
    24¾ days ago by Stuart

    Sheffield/Slough/Solihull -- We are conducting planned maintenance on our network. Service may be affected for 5-10 minutes during the maintenance window. What we are doing: Firmware Upgrade Start Date and Time of Maintenance 17/05/2026 00:01:00 BST End Date and Time of Maintenance 17/05/2026 06:00:00 BST

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Yesterday 16:37:21

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.