Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

2

Future Planned

0

Open Events:
STATUS
Open
CREATED
Nov 27, 03:20 PM (1 day ago)
AFFECTING
Witless LNS
STARTED
Nov 28, 01:00 AM (19¼ hours ago)
REFERENCE
42582 / AA42582
MASTODON
INFORMATION
  • INITIAL
    19¼ hours ago by Andrew

    We'll be performing overnight software upgrades on our 'Witless' pool of LNSs this week, starting Tuesday. This involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out. This work is related to https://aastatus.net/42577

  • NEXT UPDATE...

    Due in 1½ days

STATUS
Open
CREATED
Nov 14, 04:50 PM (14 days ago)
AFFECTING
LNS
STARTED
Nov 14, 05:00 PM (14 days ago)
REFERENCE
42577 / AA42577
MASTODON
INFORMATION
  • INITIAL
    14 days ago by Andrew

    Over the past few weeks we have been carrying out planned work to 'shuffle' customers between some of the 'Witless' LNS routers at our side. This work was carried out to apply both a software update and configuration change. From a customer view, this work cause a line drop overnight which is usually a very short outage in the early hours of the morning, and not usually much of an inconvenience. However, in addition to this planned work we have had a few crashes over the past week. (10th at 8:30AM, 13th at 1:40PM and 14th at 2:50AM.) These have caused a few minutes interruption to some customers during the day time, which is very inconvenient and we do apologise for this.

    The cause of these restarts is known to us. It is in relation to a low level processor issue that requires a complicated workaround. We are working on a longer term software fix for this. However, one of the configuration changes we made has exacerbated this bug and has made it more prevalent, we therefore plan to revert the configuration change ASAP. The longer term software will then be applied at a later date once it is ready

    The configuration change does need us to reboot our routers, and so this will involve us carrying out another round of moving customers between LNSs again. This work will happen in the early hours of the morning starting on Wednesday 15th November.

  • UPDATE
    14 days ago by Andrew

    Customers on "Y.Witless" will be moved during the early hours of Wednesday 15th November. Y.witless will then have it's config change and rebooted the following day.

  • UPDATE
    13¾ days ago by Andrew

    Tuesday evening (21:03) Sadly, X.Witless crashed this evening causing disruption for those customers connected to it. X.Witless would have been scheduled to have the mentioned config change and reboot tomorrow night - that won't be needed now, as the restart means it has now applied the config change.

  • UPDATE
    13¼ days ago by Andrew

    All our 'Witless' LNS routers have now had the configuration change applied, which should hopefully reduce the chance of further crashes. We'll keep this post open and will post further updates regarding the software upgrade which we hope will happen early next week.

  • UPDATE
    8 days ago by Andrew

    Some more changes and testing of the software are still required before we update our routers.

  • UPDATE
    1 day ago by Andrew

    A software upgrade is being applied this week: https://aastatus.net/42582

  • NEXT UPDATE...

    Due in 1¾ days

Broadband blip graph

The graph shows the last few hours of logins and logouts of ADSL, VDSL, SIMs and L2TP circuits.

The current time is on the left. Green is login, red is logout.

If there are spikes, then this shows a large number of logouts, which may indicate an outage or planned work happening.

You can click on a spike to search for incidents or maintenance that were open around that time.

About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 14:07:49

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.