Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

1

Happening Now

0

Future Planned

1

Open Events:
STATUS
Open
CREATED
Nov 18, 04:55 PM (2 days ago)
AFFECTING
ZyXEL
STARTED
Nov 18, 04:40 PM (2 days ago)
REFERENCE
42800 / AA42800
MASTODON
INFORMATION
  • INITIAL
    2 days ago by Andrew

    ZyXEL have published a security advisory which covers some of the ZyXEL routers we have provided our customers, the DX3301 and VMG3927.

    New firmware has been released. Customers can either load this manually, or use the 'Upgrade Firmware' button found on the router information page on our Control Pages.

    We have received further clarification that the vulnerabilities affect the router's web interface when exposed to the internet. Routers we configure for customers will have the web interface only allowable from our office IP range, and so this vulnerability is deemed low risk. We still recommend that customers upgrade. The upgrade process will take a few minutes but it does not reset the configuration.

    We will make direct contact with customers with these routers, and support staff will mention this if and when they are talking to customers and notice the firmware is out of date.

Recently Closed Events:
STATUS
Closed
CREATED
Nov 19, 03:21 PM (1 day ago)
AFFECTED
BT
STARTED
Nov 19, 09:00 PM (23¼ hours ago)
CLOSED
Nov 20, 07:05 AM (13¼ hours ago)
REFERENCE
42802 / AA42802
MASTODON
INFORMATION
  • INITIAL
    23¼ hours ago by Andrew

    BT have planned work on one of the fibre pairs on one of our hostlinks. We will take this link out of service to avoid disruption to customers.

  • UPDATE
    23¼ hours ago by Andrew

    We have cleanly drained the traffic off the link that BT will be working on later.

  • UPDATE
    13¼ hours ago by Andrew

    BT's planned work was carried out overnight, but still caused some BT lines to drop and reconnect at around 2:30AM.

  • RESOLUTION
    13¼ hours ago by Andrew

    The disruption between 02:29 and 02:37 was caused by BT's Planned work. However, a communications error on our side meant we shut down the wrong link to BT. We do apologise for this! We do not expect any further drops though.

  • Closed
Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 14:43:47

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.