Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

0

Future Planned

2

Recently Closed Events:
STATUS
Closed
CREATED
Jun 17, 11:08 AM (2¼ hours ago)
AFFECTED
General
STARTED
Jun 17, 11:08 AM (2¼ hours ago)
CLOSED
Jun 17, 12:27 PM (1 hour ago)
REFERENCE
42881 / AA42881
MASTODON
INFORMATION
  • INITIAL
    2¼ hours ago by Andrew

    We're investigating reports of DNS problems

  • UPDATE
    2 hours ago by Andrew

    We had inadvertently added an incorrect nameserver (e.nameless.aa.net.uk) to our aa.net.uk domain at Nominet. This was causing around 1/5 of DNS lookups to fail. This has now been removed.

  • UPDATE
    1¾ hours ago by Andrew

    Due to DNS caching it may take a little while for the internet to catch up. In practice this may mean that access to some of our services may not be reachable from some places.

  • UPDATE
    1 hour ago by Andrew

    This problem is has been resolved.

  • Closed
Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 12:28:17

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.