ZyXEL have published a security advisory which covers some of the ZyXEL routers we have provided our customers, the DX3301 and VMG3927.
New firmware has been released. Customers can either load this manually, or use the 'Upgrade Firmware' button found on the router information page on our Control Pages.
We have received further clarification that the vulnerabilities affect the router's web interface when exposed to the internet. Routers we configure for customers will have the web interface only allowable from our office IP range, and so this vulnerability is deemed low risk. We still recommend that customers upgrade. The upgrade process will take a few minutes but it does not reset the configuration.
We will make direct contact with customers with these routers, and support staff will mention this if and when they are talking to customers and notice the firmware is out of date.
We've had reports of customers having problems routing to some IPs within Amazon
We're altering our routing
Disabling our direct link to Amazon has re-routed the traffic to our transit links, and this is looking stable. We saw intermittent problems with routes to Amazon stopping at the Amazon router, this looked like a LAG issue within Amazon as traffic was working fine from some devices whilst not from others. We'll get in touch with Amazon.
We have reached out to Amazon, but they seem rather busy with other things... As our routing to/from them is working via transit connection this is no longer affecting services.
Amazon have advised us that they have fixed the cause the problems we were seeing. We will re-enable this interlink at around 10AM Tuesday 4th November.
We had planned to bring up the BGP session, but the Amazon router isn't responding, so we'll investigate further.
Due 15½ days ago (overdue)
BT have planned work on one of the fibre pairs on one of our hostlinks. We will take this link out of service to avoid disruption to customers.
We have cleanly drained the traffic off the link that BT will be working on later.
BT's planned work was carried out overnight, but still caused some BT lines to drop and reconnect at around 2:30AM.
There were several 'blips' overnight that affected some BT customers between 11PM and midnight. Service has been stable since, we are investigating the cause
We had another loss of light on one of our BT hostlinks - this time one of the links in Telehouse - a different site to that of the similar incidents last week. It is very unusual indeed to have had 3 loss of light events on three separate fibres within the space of 8 days! Thee fibres terminate on different equipment and datacentres at BT's end. This has been raised with BT and we will follow up with our account manager later this morning.
This was caused by BT planned work, which went wrong. They are planning work on the other pair of fibres on this hostink during the early hours of Thursday 20th November, but we will take this out of service beforehand.
This will search through the various outages and maintenance reports we have received from our suppliers which may be affecting you.
You can also see a list of outages and maintenance work we receive from our suppliers that may affect your specific broadband service on the Control Pages.
The search box above should find posts affecting your service however, you can use a Keyword search.
This is the status page of Andrews & Arnold Ltd.
Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.
The last update was Today 07:06:30