We've had a few L2TP problems today which have caused some customer L2TP connections to drop and reconnect. The problem has been identified and one of our L2TP routers has had the update applied, the other router will have it applied overnight.
We are in the process of upgrading both the speed cap and monthly usage of our Domestic and Business L2TP services. The price remains the same.
(The actual throughput may be limited by your L2TP client and your underlying Internet connection)
The speed change is live now, and the usage change will be live from 1st August 2025. Details of the service can be found On our main website.
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.
This notification is for customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as secondary (slave).
As part of our DNS infrastructure project we will start to initiate Zone Transfers from an additional set of IP addresses.
You will still send your NOTIFY to secondary-dns.co.uk but you will start to see AXFR requests from an additional set of IP addresses.
Therefore, please update your ACLs to allow the following addresses in addition to what you have at the moment:
Please update your ACLs by March 11th.
We will have an overlap of using the existing DNS servers and the new DNS servers. As part of our testing we will start to use the new IP addresses from February 17th
This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.
Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.
The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS
This change has been made.
Due 1 year ago (overdue)
This will search through the various outages and maintenance reports we have received from our suppliers which may be affecting you.
You can also see a list of outages and maintenance work we receive from our suppliers that may affect your specific broadband service on the Control Pages.
The search box above should find posts affecting your service however, you can use a Keyword search.
This is the status page of Andrews & Arnold Ltd.
Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.
The last update was Yesterday 18:18:44