Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

1

Future Planned

1

Open Events:
STATUS
Open
CREATED
Jan 27, 01:12 PM (17¼ hours ago)
AFFECTING
07 Numbers
STARTED
Jan 27, 12:30 PM (18 hours ago)
REFERENCE
42828 / AA42828
MASTODON
INFORMATION
  • INITIAL
    18 hours ago by Andrew

    One of our carriers is currently experiencing connectivity issues with their service (again). Their engineering team is investigating this issue.

  • UPDATE
    15¾ hours ago by Andrew

    From Carrier: Mitigation measures have been implemented by our Voice Engineering team that have resulted in positive improvements in voice performance.

  • UPDATE
    13¼ hours ago by Andrew

    From the carrier: Unfortunately the loss of connectivity issue on the SBC, leading to degraded voice performance, is still ongoing and some of the calls are affected.

  • NEXT UPDATE...

    Due 12 hours ago (overdue)

STATUS
Open
CREATED
Jan 26, 01:36 PM (1½ days ago)
AFFECTING
L2TP
STARTED
Jan 28, 03:15 AM (3¼ hours ago)
REFERENCE
42827 / AA42827
MASTODON
INFORMATION
  • INITIAL
    3¼ hours ago by Andrew

    On Wednesday 28th January, at 3:15AM we will be upgrading the software on one of our L2TP servers (l2tp.aa.net.uk) This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)

  • NEXT UPDATE...

    Due in 3¼ hours

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Yesterday 17:08:11

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.