Posted 6AM: We're seeing many CityFibre connections dropping their connections since 1AM. they seem to drop a few times an hour.
Cityfibre services are now connected. Investigations continue regarding the cause.
We do apologise for the problem overnight with CityFibre. We are aware what caused the problem and are investigating it further, and will post again here later today.
These should never be sent by CityFibre towards us and so our switches are configured to disable the port if they are ever received, as if they are received then it indicates a bigger problem with the connection.
The second problem was the lack of alerts from our monitoring systems regarding this and so staff were not aware until around 6AM.
We have a ticket open with CityFibre regarding the initial problem regarding the BPDUs. We are also going to be improving our alerting so that staff are made aware of problems like this sooner.
This will search through the various outages and maintenance reports we have received from our suppliers which may be affecting you.
You can also see a list of outages and maintenance work we receive from our suppliers that may affect your specific broadband service on the Control Pages.
The search box above should find posts affecting your service however, you can use a Keyword search.
This is the status page of Andrews & Arnold Ltd.
Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.
The last update was Today 12:44:55