Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

2

Future Planned

0

Open Events:
STATUS
Open
CREATED
Dec 18, 09:27 AM (21¾ hours ago)
AFFECTING
Christmas and New Year
STARTED
Dec 18, 09:00 AM (22¼ hours ago)
REFERENCE
42812 / AA42812
MASTODON
INFORMATION
  • INITIAL
    22¼ hours ago by Andrew

    Here's our opening times over Christmas and new year:

    • Tuesday 23rd: Normal, 8AM-6PM
    • Wednesday 24th: Early finish, 8AM-2PM
    • Thursday 25th: Closed
    • Friday 26th: Closed
    • Saturday 27th: Closed
    • Sunday 28th: Closed
    • Monday 29th: Shorter, 9AM-5PM
    • Tuesday 30th: Shorter, 9AM-5PM
    • Wednesday 31st: Early finish, 9AM-2PM
    • Thursday 1st: Closed
    • Friday 2nd: Normal, 8AM-6PM
    • Saturday 3rd: Normal, 10Am-2PM
    You'll be able to contact us during these times over the festive period, in the usual ways - IRC, Phone, email.

STATUS
Open
CREATED
Nov 27, 10:58 PM (21¼ days ago)
AFFECTING
Amazon
STARTED
Dec 02, 09:30 AM (16¾ days ago)
REFERENCE
42805 / AA42805
MASTODON
INFORMATION
  • INITIAL
    16¾ days ago by Andrew

    We are in a position where we are now able to re-enable one of our interconnects to Amazon/AWS. This will move most Amazon traffic away from our peering with them over LINX to the direct interconnect we have. This is planned for Tuesday morning at around 10AM. (This was scheduled for Friday 28th, but as it was Black Friday, we've moved to Tuesday)

  • UPDATE
    16¾ days ago by Andrew

    We have enabled our IPv6 peering, but at the moment Amazon are not sending us their routes so traffic direction has not yet changed. We'll get in touch with Amazon and ask them update their side.

  • UPDATE
    6½ days ago by Andrew

    This work is on hold due to waiting for a response form Amazon and also due to change-freezes on both sides.

  • NEXT UPDATE...

    Due in 18¼ days

Recently Closed Events:
STATUS
Open
CREATED
Dec 18, 09:27 AM (21¾ hours ago)
AFFECTING
Christmas and New Year
STARTED
Dec 18, 09:00 AM (22¼ hours ago)
REFERENCE
42812 / AA42812
MASTODON
INFORMATION
  • INITIAL
    22¼ hours ago by Andrew

    Here's our opening times over Christmas and new year:

    • Tuesday 23rd: Normal, 8AM-6PM
    • Wednesday 24th: Early finish, 8AM-2PM
    • Thursday 25th: Closed
    • Friday 26th: Closed
    • Saturday 27th: Closed
    • Sunday 28th: Closed
    • Monday 29th: Shorter, 9AM-5PM
    • Tuesday 30th: Shorter, 9AM-5PM
    • Wednesday 31st: Early finish, 9AM-2PM
    • Thursday 1st: Closed
    • Friday 2nd: Normal, 8AM-6PM
    • Saturday 3rd: Normal, 10Am-2PM
    You'll be able to contact us during these times over the festive period, in the usual ways - IRC, Phone, email.

STATUS
Closed
CREATED
Nov 29, 09:45 AM (19¾ days ago)
AFFECTED
Data SIMs
STARTED
Nov 29, 09:00 AM (19¾ days ago)
CLOSED
Dec 12, 03:54 PM (6½ days ago)
REFERENCE
42807 / AA42807
MASTODON
INFORMATION
  • INITIAL
    19¾ days ago by Andrew

    Our old Data SIM service is due to be switched off by the network provider this weekend. Affected customers have already been posted new 'Bluewave' SIMs, and many customers have already swapped over. This post is here in case customers are unaware of this happening.

    There is information on our News page regarding the need for the SIM swap. If customers are having problems then please do email us over the weekend or get in touch with us on Saturday (10am-2pm) or during the week.

    UPDATE: SIMs did not drop at the weekend as expected. This means customers have a bit more time to migrate to the new SIMs. We're not sure when the old SIM service will stop working though.

  • UPDATE
    14¾ days ago by Andrew

    We have seen a a number of the old SIMs go offline this morning. This may be an indicating that mobile network (Three) are starting to disconnect the SIMs.

  • UPDATE
    14¾ days ago by Andrew

    The old DATA SIM service has now ended.

  • UPDATE
    14¾ days ago by Andrew

    We will be arranging credits to be sent to customers today/tomorrow to refund the SIM rental charges for all of December.

  • RESOLUTION
    6½ days ago by Andrew

    The OLD Data SIM service has now officially ceased. Customers have been sent replacement SIMs. If you have trouble with the new SIMs then please do get in touch with us.

  • Closed
Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Yesterday 09:29:54

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.