From the carrier: Although we still have further detailed investigations to carry out, we are now confident we have isolated the underlying cause of today’s issues which eventually caused problems to both our inbound and outbound service to various extents plus resulted in some clients being unable to amend routing on numbers.
Our team have checked all systems are operational and will continue to monitor for some time yet. Meanwhile we will be working hard to understand the cause, the impact and the mitigation steps we need to take. This will take a little time and we ask that you bear with us for a couple of days to complete this work but we will ensure you have a full report on Tuesday at the latest.
Our usual monitoring, support and callout processes will remain in place all over the weekend and, due to today’s issues, we will have additional engineers doing manual checks throughout too but we do not anticipate any further disruption.
Please accept our sincerest apologies for the problems our network has caused you and your customers today, we take any outage extremely seriously but we appreciate this one was particularly disruptive for many clients and we assure you that we will be doing our utmost to prevent a similar situation from recurring in the future.
Our carrier reports: Following on from our earlier issues we are now confident that we have isolated the problem but the underlying cause is still being investigated. Our initial findings are, as you can expect, that the failover systems did not meet our expectations in this event and that itself will be taken on as a project by our team to ensure greater resilience going forward.