Here is a brief summary of this incident and what we are planning to do to improve matters.
We do apologise to those affected by this incident, especially those who didn't reconnect successfully early on.
On 09/10/19 at 02:11 our monitoring picked up that a few thousand broadband lines dropped.
After some investigation it appears the drops occurred due to all the B-sides of our BTW hostlinks flapping causing all sessions over these links to re-establish
Lines did immediately start to reconnect over our other hostlinks; however due to the number of attempted re-connections in some cases it took ~30minutes for lines reconnect
We are not aware of any BTW planned works scheduled for this time and are currently chasing BT for an explanation for this blip