Last 10 major outages posts, sorted by last updated
Order posts by limited to posts

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 22, 11:10 PM (4¼ months ago)
CLOSED
Jan 23, 09:05 AM (4¼ months ago)
DESCRIPTION
We're investigating a problem with some broadband lines showing 50% packetloss from just after 11PM.
Resolution: The problem was resolved just after 9AM. the reason for this outage is in https://aastatus.net/33308 "Networks have investigated and advised they found a number of errors on a card in LOH which was erroring and causing back plain errors."

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 19, 12:01 AM (6¼ months ago)
CLOSED
Nov 19, 01:00 AM (6¼ months ago)
DESCRIPTION
We are seeing line drops on some TalkTalk lines since midnight. We're investigating...
Resolution: This was a fault within TalkTalk. The 'routing engine' in one of their routers failed.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 09, 02:11 AM (7¾ months ago)
CLOSED
Oct 09, 09:06 AM (7¾ months ago)
DESCRIPTION

On 09/10/19 at 02:11 our monitoring picked up that a few thousand broadband lines dropped.

After some investigation it appears the drops occurred due to all the B-sides of our BTW hostlinks flapping causing all sessions over these links to re-establish

Lines did immediately start to reconnect over our other hostlinks; however due to the number of attempted re-connections in some cases it took ~30minutes for lines reconnect

We are not aware of any BTW planned works scheduled for this time and are currently chasing BT for an explanation for this blip


Resolution:

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Aug 09, 04:53 PM (9¾ months ago)
CLOSED
Aug 09, 05:46 PM (9¾ months ago)
DESCRIPTION
We have identified a blip in our network at 16:53 with multiple customers going offline and not recovering within a reasonable period of time. We are currently investigating and will update this post with any news.
Resolution: We believe that all affected circuits are currently back online. Our carriers suggest that this outage was due to power issues across the UK. If you are still experiencing issues, then we would suggest rebooting your router, or contacting Support at 03333 400 999 / support@aa.net.uk.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 27, 01:35 AM (11 months ago)
CLOSED
Jun 27, 02:16 AM (11 months ago)
DESCRIPTION
Looks like all lines in TT backhaul dropped. Lines are reconnecting. We’ll update later when we have more details.
Resolution: Line reconnections seem to have stopped and traffic levels back to normal.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Mar 21, 11:20 AM (1 year ago)
CLOSED
Mar 21, 11:56 AM (1 year ago)
DESCRIPTION
At 11:20 we saw a large number of BT lines drop
Resolution:

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 06, 01:15 PM (1¾ years ago)
CLOSED
Jun 06, 01:20 PM (1¾ years ago)
DESCRIPTION
We are investigating a routing problem affecting broadband customers, engineers are working on this now. Update to follow .....
Resolution:

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jun 01, 01:43 PM (1¾ years ago)
CLOSED
Jun 01, 03:09 PM (1¾ years ago)
DESCRIPTION

Since roughly 13:43 it was noticed that a lot of our TT DSL lines were flapping.

After initial investigation we have concluded our physical fibres and BGP sessions have remained up. Therefore we believe the issue to be within TalkTalk's network.

We are chasing TT at the moment.


Resolution:

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Jan 25, 10:45 AM (2¼ years ago)
CLOSED
Jan 25, 11:00 AM (2¼ years ago)
DESCRIPTION
Between 10:45:43 - 10:57:33 we saw several blips on half of our new BT host links. They do seem stable at the moment; however we are still waiting on BT to comment on the cause.
Resolution: BT Have confirmed that this was a problem on their side. We are awaiting further details about the incident.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 17, 11:25 AM (2½ years ago)
CLOSED
Nov 17, 06:34 PM (2½ years ago)
DESCRIPTION

We are seeing a denial of service attack, which is causing more problems that usual, and this is disrupting traffic to some customers - but it is moving, and so different customers at different times.

Obviously we are working on this, and unfortunately cannot say a lot more of the details.


Resolution: Quiet for now, we are monitoring still.